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HG2LIGHTING.COM/SUPPORT 8
This warranty gives you certain rights and you may also have other rights
that may vary from state to state. This warranty is given only to the end-
use purchaser of the accompanying product (referred to in this warranty
as “this Product”).
Product Registration
HG2 Emergency Lighting warrants Products within the “Warranty Period”
and that have been properly registered. To register this Product, go to
www.hg2lighting.com. Each HG2 product must be registered within 90
days of purchase.
What Is Covered
HG2 Emergency Lighting warrants to you for the Warranty Period that
there are no defects in the materials and workmanship of this Product.
The “Warranty Period” is a maximum of 5 years (Limited) from the date of
purchase with proof of purchase.
What Is NOT Covered
This warranty is VOID—that is, this Product has no warranty—if (1) you
did not purchase this Product from an authorized HG2 reseller within the
United States, (2) this Product has been serviced, modied or tampered
with by anyone other than an Authorized Service Representative of HG2
Emergency Lighting (3) the serial number has been modied, defaced
or removed from this Product, (4) this Product has been abused or
purposely damaged, (5) non-HG2 controllers have been used, (6) this
Product has been transported without the proper preparation and
packaging, (7) a non-certied HG2 Installer performed work on the unit or
installed the unit.
If Your Product Defective
Call 866-468-4569, or if you suspect a defect in materials or
workmanship in this Product, you can report it to a HG2 Emergency
Lighting Authorized Service Center. During the Warranty Period, supply
HG2’s representative with a copy of your dated bill of sale showing that
this Product was purchased within the United States. For the name of
HG2 Authorized Dealer or Distributor call 866-468-4569. After contacting
the HG2 Authorized Dealer or Distributor, you may be required to deliver
or send the Product properly packaged, freight prepaid,to the Authorized
Service Center together with a photocopy of your bill of sale.
What HG2 Will Do
HG2 will evaluate your report of a possible defect to determine whether
a defect exists, and if it does exist, HG2 (or its Authorized Service
Center) will repair this product or (at HG2’s option) replace this Product
with a product that performs the same functions and performs as well
as the original Product. HG2 reserves the right to supply refurbished or
Problem
TROUBLESHOOTING
WARRANTY
HG2 Product does not illuminate 1. No power to RPM12 module
2. Power wires reversed
3. Fuse blown
4. Improper ground to chasis
1. Check wiring for loose connection;
check fuse
2. Checking wiring diagram;reverse power
wires
3. Replace fuse
4. Ensure ground wire terminates to metal
chassis ground
External fuse blows
HG2 Product illuminates regardless
of ignition switch postion
Incorrect ash pattern
Flash patterns continually change
1. Power wires shorted
2. Incorrect fuse size
1. RPM12 Module wired to constant +12v
power source
1. Wrong ash pattern is selected
1. RPM12 Module in “Demo Mode”
1. Check wiring connection to RPM12
Module for switched power
1. Select another pattern; see Basic
Operations: Selecting Patterns
1. Exit “Demo Mode”; see Basic Operations:
Demo Mode
1. Check power connections for damaged or
shorted wiring
2. Replace with correct fuse size
Solution
remanufactured replacement products provided that the replacement
products meet the manufacturer’s specications for new products. The
repaired or replacement product will be returned to you at no cost.
Exchange Service
HG2 Emergency Lighting Systems are covered by an 5 Year Limited
Warranty. You must contact HG2 Support to rst troubleshoot the
issue, and if this Product is deemed inoperable, then a RMA (Return
Merchandise Authorization) will be opened and sent to you. All RMA
shipments must have the RMA number listed on the box or on a form in
the box. Return shipments without RMA information attached will not be
guaranteed.
HG2 Support
Toll-free customer service and technical support is available for
assistance at 866-468-4569. You may access more HG2 support by
going to the HG2 website at: www.hg2lighting.com.
Please keep a record of this Product by completing the online registry.
In response we will send a conrmation of the approved registered
products. Retain this information with your proof of purchase (bill of sale)
in case your Product is lost, stolen, or requires service.
You may ship this product back to
Attn: Returns
HG2 Emergency Lighting
477 N. Semoran Blvd, Orlando FL, 32807
Important
We recommend that you keep all original packing materials, in the event
that you ship this product.
HG2 Emergency lighthing reserves the right to discontinue, modify, or
upgrade any products it manufactures with design improvements without
prior notice.
THIS WARRANTY IS GIVEN IN LIEU OF ALL OTHER WARRANTIES,
WRITTEN OR ORAL, WHETHER EXPRESSED BY AFFIRMATION,
PROMISE, DESCRIPTION, DRAWING, MODEL, OR SAMPLE. ANY
AND ALL WARRANTIES OTHER THAN THIS ONE, WHETHER
EXPRESSED OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE, ARE
HEREBY DISCLAIMED.
