Grandstream Networks GXV3370 Manual de usuario

Grandstream Networks, Inc.

GXV3370/3380/3350

IP Multimedia Phone for AndroidTM

BroadWorks SCA

User Guide

GXV3370/3380/3350 BroadWorks SCA

User Guide

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Table of Contents

INTRODUCTION.............................................................................................................4

OVERVIEW OF FUNCTIONS.........................................................................................5

KEY CONCEPTS............................................................................................................6

SCA CONFIGURATION ON GXV PHONES...................................................................7

Primary Phone.......................................................................................................................................7

Secondary Phone ..................................................................................................................................8

VISUAL INDICATORS..................................................................................................10

PUT A CALL ON HOLD................................................................................................ 11

GXV3370/3380/3350 BroadWorks SCA 
User Guide 
 
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Table of Tables 
Table 1: Different Kinds of Indicators Status...............................................................................................10 
 
Table of Figures 
Figure 1: Configure the SIPAccount Settings...............................................................................................7 
Figure 2: Configure Special Feature.............................................................................................................7 
Figure 3: Enable SCA ...................................................................................................................................8 
Figure 4: Enable BargeIn Setting..................................................................................................................8 
Figure 5: Account Icon in the Widget When Turn on SCA Feature...............................................................8 
Figure 6: Configure SIPAccount Setting for Secondary Phone ...................................................................9 
Figure 7: Configure Special Feature for Secondary Phone..........................................................................9 
Figure 8: Enable SCA for Secondary Phone.................................................................................................9 
Figure 9: Enable BargeIn Setting..................................................................................................................9 
Figure 10: Visual Indicators.........................................................................................................................10 
Figure 11: Put a Call on Public Hold...........................................................................................................11 
Figure 12: Put a Call on Private Hold..........................................................................................................12

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INTRODUCTION

Shared Call Appearance (SCA) allows multiple phones to share one extension number and manage a call

as a group. This document serves as an end user guide on how to configure Grandstream

GXV3370/3380/3350 Multimedia phones for BroadWorks Shared Call Appearance feature. How to

configure SCAon BroadWorks Application Server is out of the scope of this document.

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OVERVIEW OF FUNCTIONS

Grandstream GXV3370/3380/3350 Enterprise Multimedia Phone for Android support the BroadWorks

Shared Call Appearance feature. Incoming calls will appear at multiple locations simultaneously. All

devices where call appearance is shared can be used to answer an incoming call or make a call as if it is

the main user. Calls can be transferred between two phones by simply putting the call on hold at one

phone and picking it up on the other. The line icons in the account widget will light up or flash in different

colors, allowing all people sharing the extension to monitor the call status. One important application for

Shared Call Appearance is for an administrative assistant/executive scenario.

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KEY CONCEPTS

•Call Appearance –Every call is associated with a specific line. The presentation of a call on a line

is called “Call Appearance”.

•Shared Call Appearance –A Shared CallAppearance is any CallAppearance that is visible and

accessible (optional) to the original endpoints as well as other authorized endpoints.

•Public Hold –The held call is available for any shared line that held the call.

•Private Hold –The held call can only be retrieved from the shared line that held the call.

•Bridging –Join an active call to form a multi-party conference.

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SCA CONFIGURATION ON GXV PHONES

Configuring the Grandstream GXV3370/3380/3350 Multimedia Phones to work with BroadWorks Shared

Call Appearance feature is straightforward. First configure the SIP account settings just as you would for a

normal SIP account. Then enable the Shared Call Appearance for this account. The Enable SCAsetting is

under each account’s SIP setting page of the GXV phones web configuration UI.

Primary Phone

1. Configure the SIP Account Settings under Account Settings →General Settings:

Figure 1: Configure the SIP Account Settings

2. Configure Special Feature to BroadSoft under Account →Advanced Settings, as the figure shows

below:

Figure 2: Configure Special Feature

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3. Enable the Shared Call Appearance under Value-added Service →Broadsoft Settings →SCA

page:

Figure 3: Enable SCA

4. If the BroadWorks server enables the Bridging Feature and the SCA user wants to attend an active

SCA user‘s session, please enable the BargeIn Setting under the SCA page and tap the SCA

account icon on the LCD widget to enter the active session.As the figure shows below:

Figure 4: Enable BargeIn Setting

5. After enabling the SCAfeature, the account icon in the widget will turn blue.

Figure 5: Account Icon in the Widget When Turn on SCA Feature

Secondary Phone

1. Configure the SIP Account Settings under Account Settings →General Settings:

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Figure 6: Configure SIP Account Setting for Secondary Phone

2. Configure Special Feature to BroadSoft under Account →Advanced Settings for secondary phone,

as the figure shows below:

Figure 7: Configure Special Feature for Secondary Phone

3. Enable the Shared Call Appearance under Value-added Service →Broadsoft Settings →SCA

page for secondary phone:

Figure 8: Enable SCA for Secondary Phone

4. If the BroadWorks server enables the Bridging Feature and the SCA user wants to attend an active

SCA user‘s session, please enable the BargeIn Setting under the SCA page and tap the SCA

account icon on the LCD widget to enter the active session.As the figure shows below:

Figure 9: Enable BargeIn Setting

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VISUAL INDICATORS

GXV3370/3380/3350 can provide the visual indications of call appearance. The indicator is the account

icon at the left of the widget. The red icon includes the indicator on the screenshot below:

Figure 10: Visual Indicators

In the following table, we assume the Primary Location initiates/picks up a call, and it is the location that

puts a call on hold (Private and Public). The indicator status for Multiply Call Arrangement is defined the

same.

Table 1: Different Kinds of Indicators Status

Call Status

Indicator Status

Primary Location

Secondary Location

Idle

LED off

Ringing

Blinking red

Initiate a call

Blinking green

Blinking red

During a call

Solid green

Solid red

Public hold

Blinking orange

Private hold

Blinking orange

Solid red

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