
Security Sensor Details
By default the security sensor is configured as Not Connected.
After installing the sensor, you must configure the sensor as
Connected to view the sensor activity in the Sensors list and
receive alarm notifications (Configuring the Security Sensor,
page 2) .
If you have not installed and configured the security sensor, you
can still enable the Security and Location Alarm to detect vessel
movement (Turning on the Security and Location Alarm,
page 3).
Sensor
configuration
Sensor state Sensor label in the
Sensors list
Connected Door or window is closed.
Sensor contacts are close
together.
Deactivated
Connected Door or window is open.
Sensor contacts are not
close together.
Activated
Not Connected Not applicable Deactivated
Troubleshooting
Status LED
LED Activity Status
Solid red The device is turning on.
Flashing green The device is on and operating normally.
Flashing orange The device software is being updated.
Flashing red The device has encountered an error and must be
reset by holding the button (Restarting the OnDeck
System, page 4).
Off The device is off or in standby mode.
Restarting the OnDeck System
Before you can restart the system, you need access to the GTB
10 hub.
You can restart your OnDeck system if it stops working.
Hold the button for 8 to 10 seconds.
The STATUS LED turns red and the device restarts.
The STATUS LED is off
• Press the power button to verify the device is not in standby
mode.
If the status LED turns red, the device was off. If the status
LED flashes green, the device was in standby mode.
• Verify the GTB 10 hub has a valid external power source that
has not been detected as a drained battery (I'm worried my
OnDeck system might discharge my battery, page 5)."
• To keep the device in a full-power state and prevent it from
entering standby mode, verify the installation of the Boat-in-
Use input and Shore Power sensor.
See the Installation Instructions at garmin.com/manuals
/OnDeck.
Viewing Diagnostic Information
You can view diagnostic information for troubleshooting.
1Connect the mobile device to the OnDeck Wi‑Fi network
(Connecting to the OnDeck Wi
‑
Fi Network, page 1).
2From the ActiveCaptain app, select Settings > OnDeck
Diagnostics.
Resetting the Data and Settings
Before you can reset the data and settings, you need access to
the GTB 10 hub.
You can delete your user data and reset all settings to the
factory default values.
NOTE: The settings synchronized with other devices on the
Garmin Marine Network will not be cleared.
1Verify the GTB 10 hub is on and is held in a full-power state.
2Using a slim object, such as an unbent paperclip, press and
hold the recessed FACTORY RESET button.
The STATUS LED flashes green and then turns red after
approximately 20 seconds.
3After the STATUS LED turns red, release the FACTORY
RESET button.
Troubleshooting the Offline Alarm
The OnDeck system can be offline due to a variety of reasons.
You can perform these actions to help determine why the
system is offline.
• To manually refresh the data, pull the screen down from the
Sensors, Switches, or Tracking & Security screen.
• Press the power button to verify the device is turned on.
If the status LED turns red, the device was off. If the status
LED flashes green, the device was in standby mode.
• Verify the GTB 10 hub has a valid external power source that
has not been detected as a drained battery (I'm worried my
OnDeck system might discharge my battery, page 5).
• Verify the cellular signal is adequate (Viewing Diagnostic
Information, page 4).
• Verify the subscription status at activecaptain.garmin.com.
• Connect the mobile device to the OnDeck Wi‑Fi network,
check the signal strength (Settings > OnDeck Diagnostics),
and verify that internet is available.
• Check that the vessel is in a location with cellular coverage.
Adjust the antenna orientation and device placement
according to the Installation Instructions.
My OnDeck data seems out of date or is not
available
The OnDeck hub reports data every 15 minutes while operating
in full-power state and every 30 minutes while in standby state.
• To manually refresh the data, pull the screen down from the
Sensors, Switches, or Tracking & Security screen.
The server limits how often a user can manually refresh the
data. This limit does not prevent the OnDeck hub from
reporting data more frequently.
• Verify the troubleshooting items in Troubleshooting the
Offline Alarm, page 4.
• Verify that you are set as the owner.
• If you are connected to a chartplotter, verify that the owner
name is the same in the mobile device app and the
chartplotter.
◦ From the ActiveCaptain app, select Settings > About,
and verify the name under Logged in as:.
◦ From the chartplotter, select A/V, Gauges, Controls >
ActiveCaptain, and verify the name next to Owner:.
If names do not match, restore the chartplotter to the default
settings (Settings > System > System Information > Reset
> Reset Default Settings) or reset the app (Settings >
Reset App), and log in again using the correct account.
• Connect the mobile device to the OnDeck Wi‑Fi network, and
agree to the prompts to transfer your login information.
My NMEA 2000® data is not being updated
NMEA 2000 setup most likely requires a relay to turn on
the NMEA 2000 network for monitoring, unless it is always on.
4 Troubleshooting