Dell PowerEdge 2300 Manual de usuario

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Dell™ Dimension™ 2300

video connector

parallel connector

keyboard connector

USB 2.0 connectors (4)

microphone connector

line-in connector

line-out connector

mouse connector

serial connector

PCI card slots

voltage selection switch

power connector

CD or DVD drive

activity light

CD or DVD

headphone

connector

CD or DVD eject

button

floppy drive light floppy drive eject button

hard-drive activity light

power button

CD or DVD

volume

control dial

power light

USB 2.0 connectors (2) headphone connector

service tag

Hints, Notices, and Cautions

HINT: A HINT indicates important information that helps you make better

use of your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of

data and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage,

personal injury, or death.

Abbreviations and Acronyms

For a complete list of abbreviations and acronyms, see the Tell Me How help

file. To access the help file, see page 32.

____________________

Information in this document is subject to change without notice.

Reproduction in any manner whatsoever without the written permission of Dell Computer

Corporation is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, DellNet, Inspiron, Dell Precision, Dimension,

OptiPlex, and Latitude are trademarks of Dell Computer Corporation; Intel, Celeron,and Pentium

are registered trademarks of Intel Corporation; Microsoft and Windows are registered trademarks of

Microsoft Corporation.

Other trademarks and trade names may be used in this document to refer to either the entities claiming

the marks and names or their products. Dell Computer Corporation disclaims any proprietary interest

in trademarks and trade names other than its own.

August 2002 P/N 3T560 Rev. A01

Contents 3

Contents

CAUTION: Safety Instructions . . . . . . . . . . . . . . . . . . . 7

General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

When Using Your Computer . . . . . . . . . . . . . . . . . . . . 9

When Working Inside Your Computer . . . . . . . . . . . . . . 10

Protecting Against Electrostatic Discharge . . . . . . . . . . . 11

Ergonomic Computing Habits . . . . . . . . . . . . . . . . . . 11

Battery Disposal . . . . . . . . . . . . . . . . . . . . . . . . 12

Finding Information for Your Computer . . . . . . . . . . . . . . 13

1Setting Up and

Using Your Computer

Setting Up a Printer . . . . . . . . . . . . . . . . . . . . . . . . 18

Printer Cable . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Connecting a Parallel Printer . . . . . . . . . . . . . . . . . . 18

Connecting a USB Printer . . . . . . . . . . . . . . . . . . . . 19

Transferring Information to a New Computer . . . . . . . . . . . 20

Setting Up a Home and Office Network . . . . . . . . . . . . . . 21

Connecting to a Network Adapter . . . . . . . . . . . . . . . . 21

Network Setup Wizard . . . . . . . . . . . . . . . . . . . . . 22

Connecting to the Internet . . . . . . . . . . . . . . . . . . . . . 22

Setting Up Your Internet Connection . . . . . . . . . . . . . . 23

Copying CDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Using Easy CD Creator Basic . . . . . . . . . . . . . . . . . . 25

Using Blank CD-R Discs or Blank CD-RW Discs . . . . . . . . . 25

Helpful Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

How to Copy a CD . . . . . . . . . . . . . . . . . . . . . . . . 26

4Contents

Turning Off the Computer . . . . . . . . . . . . . . . . . . . . . 27

2Solving Problems

Finding Solutions . . . . . . . . . . . . . . . . . . . . . . . . . 30

Finding Help Information . . . . . . . . . . . . . . . . . . . . . 32

Battery Problems . . . . . . . . . . . . . . . . . . . . . . . . . 32

Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Floppy drive problems . . . . . . . . . . . . . . . . . . . . . 33

CD drive problems . . . . . . . . . . . . . . . . . . . . . . . 34

Problems writing to a CD-RW drive . . . . . . . . . . . . . . 34

DVD drive problems . . . . . . . . . . . . . . . . . . . . . . 35

Hard drive problems . . . . . . . . . . . . . . . . . . . . . . 35

E-Mail, Modem, and Internet Problems . . . . . . . . . . . . . 35

Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . 37

General Problems . . . . . . . . . . . . . . . . . . . . . . . . . 38

The computer stops responding . . . . . . . . . . . . . . . . . 38

A program stops responding . . . . . . . . . . . . . . . . . . 38

A program crashes repeatedly . . . . . . . . . . . . . . . . . 39

A program is designed for an earlier

Windows operating system . . . . . . . . . . . . . . . . . . . 39

A solid blue screen appears . . . . . . . . . . . . . . . . . . 39

Other software problems . . . . . . . . . . . . . . . . . . . . 39

Other technical problems . . . . . . . . . . . . . . . . . . . . 40

General hardware problems . . . . . . . . . . . . . . . . . . 41

Keyboard Problems . . . . . . . . . . . . . . . . . . . . . . . . 41

Mouse Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Network Problems . . . . . . . . . . . . . . . . . . . . . . . . . 43

Power Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . 46

Contents 5

Scanner Problems . . . . . . . . . . . . . . . . . . . . . . . . . 47

Sound and Speaker Problems . . . . . . . . . . . . . . . . . . . 48

No sound from speakers . . . . . . . . . . . . . . . . . . . . . 48

No sound from headphones . . . . . . . . . . . . . . . . . . . 49

Video and Monitor Problems . . . . . . . . . . . . . . . . . . . . 50

If the screen is blank . . . . . . . . . . . . . . . . . . . . . . 50

If the screen is difficult to read . . . . . . . . . . . . . . . . . 51

3Advanced Troubleshooting

Using System Restore . . . . . . . . . . . . . . . . . . . . . . . 54

Creating a Restore Point . . . . . . . . . . . . . . . . . . . . 54

Restoring the Computer to an Earlier Operating State . . . . . . 54

Undoing the Last System Restore . . . . . . . . . . . . . . . . 55

Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

What Is a Driver? . . . . . . . . . . . . . . . . . . . . . . . . 56

Identifying Drivers . . . . . . . . . . . . . . . . . . . . . . . 56

Reinstalling drivers . . . . . . . . . . . . . . . . . . . . . . . 57

Resolving Software and Hardware Incompatibilities . . . . . . . 58

Reinstalling Windows®XP . . . . . . . . . . . . . . . . . . . . . 59

Before You Reinstall . . . . . . . . . . . . . . . . . . . . . . 59

4Adding Parts

Front and Back View of the Computer . . . . . . . . . . . . . . . 64

Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Back View . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Removing the Computer Cover . . . . . . . . . . . . . . . . . . . 67

Looking Inside Your Computer . . . . . . . . . . . . . . . . . . . 69

System Board . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Adding Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

6Contents

Adding a Second CD or DVD Drive . . . . . . . . . . . . . . . . 74

Adding Memory . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Replacing the Computer Cover . . . . . . . . . . . . . . . . . . 82

5Appendix

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Standard Settings . . . . . . . . . . . . . . . . . . . . . . . . . 87

Viewing Settings . . . . . . . . . . . . . . . . . . . . . . . . 88

System Setup Program Screens . . . . . . . . . . . . . . . . 88

Clearing Forgotten Passwords . . . . . . . . . . . . . . . . . . . 89

Replacing the Battery . . . . . . . . . . . . . . . . . . . . . . . 90

Dell Technical Support Policy (U.S. Only) . . . . . . . . . . . . 92

Definition of "Dell-Installed" Software and Peripherals . . . . . 92

Definition of "Third-Party" Software and Peripherals . . . . . . 93

Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Returning Items for Warranty Repair or Credit . . . . . . . . . 109

Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . 109

NOM Information (Mexico Only) . . . . . . . . . . . . . . . . 111

Limited Warranties and Return Policy . . . . . . . . . . . . . . 113

Limited Warranty for the U.S. . . . . . . . . . . . . . . . . . 113

"Total Satisfaction" Return Policy (U.S. Only) . . . . . . . . . . 116

Limited Warranty for Canada . . . . . . . . . . . . . . . . . 117

One-Year End-User Manufacturer Guarantee

(Latin America and the Caribbean Only) . . . . . . . . . . . . 122

Intel®Warranty Statement for Pentium®and Celeron®

Processors Only (U.S. and Canada Only) . . . . . . . . . . . . 123

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

CAUTION: Safety Instructions 7

CAUTION: Safety Instructions

Use the following safety guidelines to help ensure your own personal safety and to help protect

your computer and working environment from potential damage.

General

• Do not attempt to service the computer yourself unless you are a trained service

technician. Always follow installation instructions closely.

• To help prevent electric shock, plug the computer and device power cables into properly

grounded electrical outlets. These cables are equipped with 3-prong plugs to help ensure

proper grounding. Do not use adapter plugs or remove the grounding prong from a cable.

If you must use an extension cable, use a 3-wire cable with properly grounded plugs.

• To help avoid the potential hazard of electric shock, do not use your computer during an

electrical storm.

• To help avoid the potential hazard of electric shock, do not connect or disconnect any

cables or perform maintenance or reconfiguration of this product during an electrical

storm

• If your computer includes a modem, the cable used with the modem should be

manufactured with a minimum wire size of 26 American wire gauge (AWG) and an FCC-

compliant RJ-11 modular plug.

• Before you clean your computer, disconnect the computer from the electrical outlet.

Clean your computer with a soft cloth dampened with water. Do not use liquid or aerosol

cleaners, which may contain flammable substances.

• To help avoid possible damage to the system board, wait 5 seconds after turning off the

computer before disconnecting a device from the computer.

8CAUTION: Safety Instructions

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• To avoid shorting out your computer when disconnecting a network cable, first unplug

the cable from the network adapter on the back of your computer, and then from the

network jack. When reconnecting a network cable to your computer, first plug the cable

into the network jack, and then into the network adapter.

• To help protect your computer from sudden, transient increases and decreases in

electrical power, use a surge suppressor, line conditioner, or uninterruptible power supply

(UPS).

• Be sure nothing rests on your computer’s cables and that the cables are not located where

they can be stepped on or tripped over.

• Do not push any objects into the openings of your computer. Doing so can cause fire or

electric shock by shorting out interior components.

• Keep your computer away from radiators and heat sources. Also, do not block cooling

vents. Avoid placing loose papers underneath your computer; do not place your computer

in a closed-in wall unit or on a bed, sofa, or rug.

CAUTION: Safety Instructions

(continued)

When Using Your Computer 9

When Using Your Computer

As you use your computer, observe the following safe-handling guidelines.

CAUTION: Do not operate your computer with any cover(s) (including computer

covers, bezels, filler brackets, front-panel inserts, and so on) removed.

• Your computer is equipped with one of the following:

– A fixed-voltage power supply — Computers with a fixed-voltage power supply do not

have a voltage selection switch on the back panel and operate at only one voltage (see

the regulatory label on the outside of the computer for its operating voltage).

– An auto-sensing voltage circuit — Computers with an auto-sensing voltage circuit do

not have a voltage selection switch on the back panel and automatically detect the

correct operating voltage.

– A manual voltage selection switch — Computers with a voltage selection switch on

the back panel must be manually set to operate at the correct operating voltage.

NOTICE: To help avoid damaging a computer with a manual voltage selection switch, set the

switch for the voltage that most closely matches the AC power available in your location. For Japan,

the voltage selection switch must be set to the 115-V position even though the AC power available in

Japan is 100 V. Also, ensure that your monitor and attached devices are electrically rated to

operate with the AC power available in your location.

• Before working inside the computer, unplug the computer to help prevent electric shock

or system board damage. Certain system board components continue to receive power

any time the computer is connected to AC power.

10 When Using Your Computer

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When Working Inside Your Computer

Before you open the computer cover, perform the following steps in the sequence indicated.

CAUTION: Do not attempt to service the computer yourself, except as explained in

your online Dell™ documentation or otherwise provided to you. Always follow

installation and service instructions closely.

NOTICE: To help avoid possible damage to the system board, wait 5 seconds after turning off the

computer before removing a component from the system board or disconnecting a device from the

computer.

1Perform an orderly computer shutdown using the operating system menu.

2Turn off your computer and any devices connected to the computer.

3Ground yourself by touching an unpainted metal surface on the chassis, such as the metal

around the card-slot openings at the back of the computer, before touching anything

inside your computer.

While you work, periodically touch an unpainted metal surface on the computer chassis

to dissipate any static electricity that might harm internal components.

4Disconnect your computer and devices, including the monitor, from their electrical

outlets. Also, disconnect any telephone or telecommunication lines from the computer.

Doing so reduces the potential for personal injury or shock.

In addition, take note of these safety guidelines when appropriate:

• When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the

cable itself. Some cables have a connector with locking tabs; if you are disconnecting this

type of cable, press in on the locking tabs before disconnecting the cable. As you pull

connectors apart, keep them evenly aligned to avoid bending any connector pins. Also,

before you connect a cable, ensure that both connectors are correctly oriented and

aligned.

When Using Your Computer

(continued)

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