Dell OptiPlex 330 Manual de usuario

www.dell.com

support.dell.com

Dell Precision™ WorkStation 330 Systems

USER’S GUIDE

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better

use of your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of

data and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potentially hazardous situation

which, if not avoided, may result in minor or moderate injury.

——————————————

Information in this document is subject to change without notice.

Reproduction in any manner whatsoever without the written permission of Dell Computer

Corporation is strictly forbidden.

Trademarks used in this text:

Dell

Dell Precision

OptiPlex

Dell OpenManage

Dimension

Inspiron

Latitude

, and the

DELL

logo are trademarks and

DellWare

is a service mark of Dell

Computer Corporation;

Microsoft

Windows

MS-DOS

, and

Windows NT

are registered

trademarks of Microsoft Corporation;

Intel

and

Pentium

are registered trademarks of Intel

Corporation;

3Com

is a registered trademark of 3Com Corporation. As an ENERGY STAR

Partner, Dell Computer Corporation has determined that this product meets the ENERGY STAR

guidelines for energy efficiency.

Other trademarks and trade names may be used in this document to refer to either the entities

claiming the marks and names or their products. Dell Computer Corporation disclaims any

proprietary interest in trademarks and trade names other than its own.

Models WCP and WCM

April 2001 P/N 69TEU Rev. A01

Contents 3

Contents

Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . 9

Safety First—For You and Your Computer . . . . . . . . . . . . 9

Protecting Against Electrostatic Discharge . . . . . . . . . . . 10

Ergonomic Computing Habits . . . . . . . . . . . . . . . . . . 10

1About Your Computer

Finding Information and Assistance . . . . . . . . . . . . . . . . 14

Front View of Your Computer . . . . . . . . . . . . . . . . . . . 16

Controls and Indicators . . . . . . . . . . . . . . . . . . . . . 18

Back View of Your Computer . . . . . . . . . . . . . . . . . . . . 19

Connecting Devices . . . . . . . . . . . . . . . . . . . . . . . 20

Inside Your Computer . . . . . . . . . . . . . . . . . . . . . . . 23

System Board Components . . . . . . . . . . . . . . . . . . . 25

2Advanced Features

System Settings . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Entering System Setup . . . . . . . . . . . . . . . . . . . . . 28

System Setup Screens . . . . . . . . . . . . . . . . . . . . . . 29

System Setup Navigation Keys . . . . . . . . . . . . . . . . . 29

Changing the Boot Sequence . . . . . . . . . . . . . . . . . . 30

Network Operations . . . . . . . . . . . . . . . . . . . . . . . 31

Integrated Devices . . . . . . . . . . . . . . . . . . . . . . . 33

Manageability . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Dell OpenManage IT Assistant . . . . . . . . . . . . . . . . . 34

4Contents

Dell OpenManage Client Instrumentation. . . . . . . . . . . . 34

Downloading Systems Management Utilities . . . . . . . . . . 35

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Chassis Intrusion Detection . . . . . . . . . . . . . . . . . . 36

Security Cable Slot and Padlock Ring . . . . . . . . . . . . . 37

Password Protection . . . . . . . . . . . . . . . . . . . . . . . . 39

System Password . . . . . . . . . . . . . . . . . . . . . . . 39

Setup Password . . . . . . . . . . . . . . . . . . . . . . . . 42

Jumper Settings . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Installing and Configuring Software . . . . . . . . . . . . . . . 46

TAPI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Power Management . . . . . . . . . . . . . . . . . . . . . . . . 49

Dell System Utilities . . . . . . . . . . . . . . . . . . . . . . . . 51

AutoShutdown . . . . . . . . . . . . . . . . . . . . . . . . . 51

Asset Tag . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Auto Power On . . . . . . . . . . . . . . . . . . . . . . . . . 51

3Installing Upgrades

Computer Cover . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Removing the Computer Cover . . . . . . . . . . . . . . . . . 54

Replacing the Computer Cover . . . . . . . . . . . . . . . . . 57

Interior Service Label . . . . . . . . . . . . . . . . . . . . . . . 59

Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Front Panel (Mini Tower Chassis Only) . . . . . . . . . . . . . . 63

System Memory . . . . . . . . . . . . . . . . . . . . . . . . . . 65

System Memory Installation Guidelines . . . . . . . . . . . . 65

Upgrading System Memory . . . . . . . . . . . . . . . . . . 66

Removing a Memory Module . . . . . . . . . . . . . . . . . . 68

Contents 5

Installing a Memory Module . . . . . . . . . . . . . . . . . . 68

Disk Drives and Media . . . . . . . . . . . . . . . . . . . . . . . 69

Installing a CD, Zip, or Other Externally Accessible Drive in a Mini

Tower Chassis . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Installing a CD, Zip, or Other Externally Accessible Drive in a Desktop

Chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Installing a Hard Drive in a Mini Tower Chassis . . . . . . . . . 79

Installing a Hard Drive in a Desktop Chassis . . . . . . . . . . 86

EIDE Device Installation Guidelines . . . . . . . . . . . . . . . 91

SCSI Device Installation Guidelines . . . . . . . . . . . . . . . 92

AGP Card Brace (Mini Tower Chassis Only) . . . . . . . . . . . . 94

Expansion Cards . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Installing an Expansion Card . . . . . . . . . . . . . . . . . . 97

Removing an Expansion Card . . . . . . . . . . . . . . . . . 100

Microprocessor . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Upgrading the Microprocessor . . . . . . . . . . . . . . . . 101

System Battery . . . . . . . . . . . . . . . . . . . . . . . . . . 108

4Technical Specifications

5Solving Problems

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . 118

Power Problems . . . . . . . . . . . . . . . . . . . . . . . . 119

Monitor Problems . . . . . . . . . . . . . . . . . . . . . . . 120

Video Problems . . . . . . . . . . . . . . . . . . . . . . . . 122

Sound and Speaker Problems . . . . . . . . . . . . . . . . . 124

Printer Problems . . . . . . . . . . . . . . . . . . . . . . . 126

Serial or Parallel Device Problems . . . . . . . . . . . . . . 127

Mouse Problems . . . . . . . . . . . . . . . . . . . . . . . 129

Keyboard Problems . . . . . . . . . . . . . . . . . . . . . . 130

Diskette Drive Problems . . . . . . . . . . . . . . . . . . . . 132

6Contents

Hard Drive Problems . . . . . . . . . . . . . . . . . . . . . . 134

Battery Problems . . . . . . . . . . . . . . . . . . . . . . . 137

Expansion-Card Problems . . . . . . . . . . . . . . . . . . . 138

Network Problems . . . . . . . . . . . . . . . . . . . . . . . 139

Recover From a Program That Is Not Responding . . . . . . . 141

Restart a Computer That Is Not Responding . . . . . . . . . . 141

Repairing a Wet Computer . . . . . . . . . . . . . . . . . . . 142

Repairing a Dropped or Damaged Computer . . . . . . . . . . 143

Hardware Conflicts . . . . . . . . . . . . . . . . . . . . . . 143

System Memory Problems . . . . . . . . . . . . . . . . . . . 144

Microprocessor Problems . . . . . . . . . . . . . . . . . . . 145

System Board Problems . . . . . . . . . . . . . . . . . . . . 147

Reset Corrupted BIOS Settings . . . . . . . . . . . . . . . . 148

Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . 149

When to Use the Dell Diagnostics . . . . . . . . . . . . . . . 149

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Before You Start Testing . . . . . . . . . . . . . . . . . . . . 150

Running the Dell Diagnostics . . . . . . . . . . . . . . . . . . 150

Advanced Testing . . . . . . . . . . . . . . . . . . . . . . . 153

Messages and Codes . . . . . . . . . . . . . . . . . . . . . . . . 155

System Messages . . . . . . . . . . . . . . . . . . . . . . . 156

System Beep Codes . . . . . . . . . . . . . . . . . . . . . . 162

Warning Messages . . . . . . . . . . . . . . . . . . . . . . . 164

Diagnostics Messages . . . . . . . . . . . . . . . . . . . . . 164

Diagnostic Indicators . . . . . . . . . . . . . . . . . . . . . 165

Software Problems . . . . . . . . . . . . . . . . . . . . . . . . 170

Operating System Compatibility . . . . . . . . . . . . . . . . 171

Input Errors . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Error Messages . . . . . . . . . . . . . . . . . . . . . . . . 172

Device Drivers . . . . . . . . . . . . . . . . . . . . . . . . . 172

Memory-Resident Programs . . . . . . . . . . . . . . . . . . 172

Program Conflicts . . . . . . . . . . . . . . . . . . . . . . . 173

Memory Address Conflicts . . . . . . . . . . . . . . . . . . . 173

Interrupt Assignment Conflicts . . . . . . . . . . . . . . . . . 173

Contents 7

BIOS Recovery Utility. . . . . . . . . . . . . . . . . . . . . 174

6Getting Help

Help Overview . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Technical Assistance . . . . . . . . . . . . . . . . . . . . . 178

Help Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Problems With Your Order . . . . . . . . . . . . . . . . . . 181

Product Information . . . . . . . . . . . . . . . . . . . . . 181

Returning Items for Warranty Repair or Credit . . . . . . . . 181

Before You Call . . . . . . . . . . . . . . . . . . . . . . . . 182

Dell Contact Numbers . . . . . . . . . . . . . . . . . . . . . . 184

7Additional Information

Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . 198

FCC Notices (U.S. Only) . . . . . . . . . . . . . . . . . . . 199

Class A . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Class B . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

IC Notice (Canada Only) . . . . . . . . . . . . . . . . . . . 201

CE Notice (European Union) . . . . . . . . . . . . . . . . . 201

Battery Disposal . . . . . . . . . . . . . . . . . . . . . . . 202

EN 55022 Compliance (Czech Republic Only) . . . . . . . . . 203

VCCI Notice (Japan Only) . . . . . . . . . . . . . . . . . . . 203

Class A ITE . . . . . . . . . . . . . . . . . . . . . . . . . . 203

MIC Notice (Republic of Korea Only) . . . . . . . . . . . . . 205

Polish Center for Testing and Certification Notice . . . . . . . 206

Wymagania Polskiego Centrum BadaÒ i Certyfikacji . . . . . 206

PozostaŠe instrukcje bezpieczeÒstwa . . . . . . . . . . . . . 208

BSMI Notice (Taiwan Only) . . . . . . . . . . . . . . . . . . 209

ENERGY STAR®Compliance . . . . . . . . . . . . . . . . . . . 210

Limited Warranty and Return Policy . . . . . . . . . . . . . . . 211

Three-Year Limited Warranty (U.S. Only) . . . . . . . . . . . 211

8Contents

Three-Year Limited Warranty (Canada Only) . . . . . . . . . . 214

One-Year End-User Manufacturer Guarantee (Latin America and the

Caribbean Only) . . . . . . . . . . . . . . . . . . . . . . . . 218

"Total Satisfaction" Return Policy (U.S. and Canada Only) . . . 220

Safety Instructions

Safety First—For You and Your Computer

Before you remove the computer cover, perform the following steps in the

sequence indicated.

NOTICE: Do not attempt to service the computer yourself, except as

explained in your online Dell™ documentation or otherwise provided to you.

Always follow installation and service instructions closely.

CAUTION: There is a danger of a new battery exploding if it is

incorrectly installed. Replace the battery only with the same or

equivalent type recommended by the manufacturer. Discard used

batteries according to the manufacturer’s instructions.

1Turn off your computer and any peripherals.

2Ground yourself by touching an unpainted metal surface on the

chassis, such as the metal around the card-slot openings at the back of

the computer, before touching anything inside your computer.

While you work, periodically touch an unpainted metal surface on the

computer chassis to dissipate any static electricity that might harm

internal components.

3Disconnect your computer and peripherals from their power sources.

Also, disconnect any telephone or telecommunication lines from the

computer.

Doing so reduces the potential for personal injury or shock.

In addition, take note of these safety guidelines when appropriate:

•When you disconnect a cable, pull on its connector or on its strain-

relief loop, not on the cable itself. Some cables have a connector with

locking tabs; if you are disconnecting this type of cable, press in on the

locking tabs before disconnecting the cable. As you pull connectors

apart, keep them evenly aligned to avoid bending any connector pins.

Also, before you connect a cable, make sure both connectors are

correctly oriented and aligned.

•Handle components and cards with care. Do not touch the

components or contacts on a card. Hold a card by its edges or by its

metal mounting bracket. Hold a component such as a microprocessor

chip by its edges, not by its pins.

www.dell.com | support.dell.com

Also see "Protecting Against Electrostatic Discharge." In addition, Dell

recommends that you periodically review the safety instructions in your

System Information Guide.

Protecting Against Electrostatic Discharge

Static electricity can harm delicate components inside your computer. To

prevent static damage, discharge static electricity from your body before you

touch any of your computer’s electronic components, such as the

microprocessor. You can do so by touching an unpainted metal surface on

the computer chassis.

As you continue to work inside the computer, periodically touch an

unpainted metal surface to remove any static charge your body may have

accumulated.

You can also take the following steps to prevent damage from electrostatic

discharge (ESD):

•When unpacking a static-sensitive component from its shipping

carton, do not remove the component from the antistatic packing

material until you are ready to install the component in your

computer. Just before unwrapping the antistatic packaging, be sure to

discharge static electricity from your body.

•When transporting a sensitive component, first place it in an antistatic

container or packaging.

•Handle all sensitive components in a static-safe area. If possible, use

antistatic floor pads and workbench pads.

Ergonomic Computing Habits

CAUTION: Improper or prolonged keyboard use may result in

injury.

CAUTION: Viewing the monitor screen for extended periods of

time may result in eye strain.

For comfort and efficiency, observe the following ergonomic guidelines

when setting up and using your computer system:

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