Dell Dimension 4100 Manual de usuario

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Dell™ Dimension™ 4100 Systems

SOLUTIONS GUIDE

Hints, Notices, and Cautions

HINT: A HINT indicates important information that helps you make better

use of your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of

data and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potentially hazardous situation

which, if not avoided, may result in minor or moderate injury.

Abbreviations and Acronyms

For a complete listing of abbreviations and acronyms, see the Glossary in

the Tell Me How help file (see “Accessing Help Files” on page 20 of this

guide for instructions on how to open the help file).

____________________

Information in this document is subject to change without notice.

Reproduction in any manner whatsoever without the written permission of Dell Computer

Corporation is strictly forbidden.

Trademarks used in this text:

Dell

the DELL

logo,

Dellnet

Inspiron

Dimension

Latitude

OptiPlex

Dell Precision

, and

DellWare

are trademarks of Dell Computer Corporation;

Intel

and

Pentium

are registered trademarks of Intel Corporation;

Microsoft

and

Windows

are registered

trademarks of Microsoft Corporation.

Other trademarks and trade names may be used in this document to refer to either the entities

claiming the marks and names or their products. Dell Computer Corporation disclaims any

proprietary interest in trademarks and trade names other than its own.

March 2001 P/N 051VM Rev. A03

Contents 3

Contents

Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . 7

1Setting Up

Setting Up Dellnet™ (U.S. Only) . . . . . . . . . . . . . . . . . . 12

Accessing the Internet . . . . . . . . . . . . . . . . . . . . . . 12

Accessing Your E-Mail . . . . . . . . . . . . . . . . . . . . . 12

Viewing Your Account Information . . . . . . . . . . . . . . . 12

Sending and Receiving E-Mail . . . . . . . . . . . . . . . . . 13

Resetting E-Mail Address Settings . . . . . . . . . . . . . . . 13

Connecting a Printer . . . . . . . . . . . . . . . . . . . . . . . . 13

Parallel Printer . . . . . . . . . . . . . . . . . . . . . . . . . 14

USB Printer . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Installing the Printer Driver . . . . . . . . . . . . . . . . . . . 15

Turning Off the Computer . . . . . . . . . . . . . . . . . . . . . 16

Windows 98 Second Edition (SE) and

Windows Millennium Edition (Me) . . . . . . . . . . . . . . . 16

Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . 16

2Solving Problems

Finding Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Accessing Help Files . . . . . . . . . . . . . . . . . . . . . . . . 20

Power Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Start-Up Error Messages . . . . . . . . . . . . . . . . . . . . . . 21

4Contents

Video and Monitor Problems . . . . . . . . . . . . . . . . . . . 22

If the screen is blank . . . . . . . . . . . . . . . . . . . . . . 22

If the screen is difficult to read . . . . . . . . . . . . . . . . . 23

Sound and Speaker Problems . . . . . . . . . . . . . . . . . . . 24

Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . 25

If you cannot print to a parallel port printer . . . . . . . . . . 25

If you cannot print to a USB printer . . . . . . . . . . . . . . 25

Scanner Problems . . . . . . . . . . . . . . . . . . . . . . . . . 26

Modem Problems . . . . . . . . . . . . . . . . . . . . . . . . . 26

Mouse Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Keyboard Problems . . . . . . . . . . . . . . . . . . . . . . . . 28

Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 28

If you cannot save a file to a floppy disk . . . . . . . . . . . . 28

If you cannot play a music CD or install

a program from a CD . . . . . . . . . . . . . . . . . . . . . 29

If you cannot play a DVD movie . . . . . . . . . . . . . . . . 30

If the CD-RW drive stops writing . . . . . . . . . . . . . . . . 30

If you have a hard drive problem . . . . . . . . . . . . . . . . 30

Network Problems . . . . . . . . . . . . . . . . . . . . . . . . . 31

Windows Error Messages . . . . . . . . . . . . . . . . . . . . . 31

General Program Problems . . . . . . . . . . . . . . . . . . . . 32

A program crashes . . . . . . . . . . . . . . . . . . . . . . . 32

A program stops responding . . . . . . . . . . . . . . . . . . 32

A solid blue screen appears . . . . . . . . . . . . . . . . . . 32

Internet Connection Problems . . . . . . . . . . . . . . . . . . 33

If you have a problem with your Dellnet account . . . . . . . . 33

E-Mail Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Resolving Other Technical Problems . . . . . . . . . . . . . . . 33

Contents 5

Reinstalling Drivers . . . . . . . . . . . . . . . . . . . . . . . . . 34

Reinstalling Windows 98 . . . . . . . . . . . . . . . . . . . . . . 35

Reinstalling Windows Me . . . . . . . . . . . . . . . . . . . . . 37

Reinstalling Windows 2000 . . . . . . . . . . . . . . . . . . . . 39

3Adding Parts

Removing the Computer Cover . . . . . . . . . . . . . . . . . . . 42

Looking Inside Your Computer . . . . . . . . . . . . . . . . . . . 43

System Board . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Adding Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Removing Cards . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Adding Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Adding a Second Hard Drive . . . . . . . . . . . . . . . . . . . . 50

Adding Other Drives . . . . . . . . . . . . . . . . . . . . . . . . 56

5.25-Inch Devices . . . . . . . . . . . . . . . . . . . . . . . . 56

3.5-Inch Devices . . . . . . . . . . . . . . . . . . . . . . . . 63

Replacing the Computer Cover . . . . . . . . . . . . . . . . . . . 71

4Appendix

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Standard Settings . . . . . . . . . . . . . . . . . . . . . . . . . 78

Viewing Settings . . . . . . . . . . . . . . . . . . . . . . . . 79

System Setup Screens . . . . . . . . . . . . . . . . . . . . . . 79

Clearing Forgotten Passwords . . . . . . . . . . . . . . . . . . 80

Replacing the Battery . . . . . . . . . . . . . . . . . . . . . . 80

6Contents

Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Contact Numbers and Addresses . . . . . . . . . . . . . . . . 82

Returning Items for Warranty Repair or Credit . . . . . . . . . 94

Regulatory Information . . . . . . . . . . . . . . . . . . . . . . 95

FCC Notices (U.S. Only) . . . . . . . . . . . . . . . . . . . . . . 97

Class A . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Class B . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Battery Disposal . . . . . . . . . . . . . . . . . . . . . . . . 98

NOM Information (Mexico Only) . . . . . . . . . . . . . . . . 99

Información para NOM (únicamente para México) . . . . . . . 100

Warranty and Return Policy Information . . . . . . . . . . . . . 100

Safety Instructions 7

Safety Instructions

Use the following safety guidelines to protect yourself and your computer.

For comfort and efficiency, observe the ergonomic guidelines provided in

the Tell Me How help file.

When Using Your Computer

CAUTION: Do not operate your computer with any cover(s)

(including the computer cover, filler brackets, front-panel inserts,

and so on) removed.

•To help avoid damaging your computer, be sure that the voltage

selection switch is set to match the AC power available at your

location:

– 115 V/60 Hz in most of North and South America and some Far

Eastern countries such as South Korea and Taiwan

– 100 V/50 Hz in eastern Japan and 100 V/60 Hz in western Japan

– 230 V/50 Hz in most of Europe, the Middle East, and the Far East

Also be sure that your monitor and attached devices are electrically

rated to operate with the AC power available in your location.

•To help avoid possible damage to the system board, wait 5 seconds

after turning off the computer before disconnecting or connecting a

non-USB device from the computer.

•To help prevent electric shock, plug the computer and device power

cables into properly grounded power sources. These cables are

equipped with 3-prong plugs to help ensure proper grounding. Do not

use adapter plugs or remove the grounding prong from a cable. If you

must use an extension cable, use a 3-wire cable with properly grounded

plugs.

8Safety Instructions

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•To help protect your computer from sudden, transient increases and

decreases in electrical power, use a surge suppressor, line conditioner,

or uninterruptible power supply.

•Be sure that nothing rests on your computer’s cables and that the

cables are not located where they can be stepped on or tripped over.

•Do not spill food or liquids on your computer. If the computer gets

wet, contact Dell (see page 82).

•Do not push any objects into the openings of your computer. Doing so

can cause fire or electric shock by shorting out interior components.

•Keep your computerawayfrom radiators andheat sources.Also, do not

block cooling vents. Avoid placing loose papers underneath your

computer; do not place your computer in a closed-in wall unit or on a

bed, sofa, or rug.

When Working Inside Your Computer

Before you remove the computer cover, perform the following steps in the

sequence indicated.

NOTICE: Do not attempt to service the computer yourself, except as

explained in this guide and elsewhere in Dell documentation. Always follow

installation and service instructions closely.

1Turn off your computer and all devices.

2Ground yourself by touching an unpainted metal surface at the back of

the computer before touching anything inside your computer.

While you work, periodically touch an unpainted metal surface on the

computer to dissipate any static electricity that might harm internal

components.

3Disconnect any devices connected to the computer, including the

monitor, from their electrical outlets to reduce the potential for

personal injury or shock. Also, disconnect any telephone or

telecommunication lines from the computer.

4Disconnect the power cable to your computer, and then press the

power button to ground the system board.

Safety Instructions 9

In addition, take note of these safety guidelines when appropriate:

•When you disconnect a cable, pull on its connector, not on the cable

itself. As you pull connectors apart, keep them evenly aligned to avoid

bending any pins. Also, before you connect a cable, make sure that

both connectors are correctly oriented and aligned.

•Handle components and cardswith care. Don’t touch the components

on a card. Hold a card by its edges or by its metal bracket.

CAUTION: There is a danger of a new battery exploding if it is

incorrectly installed. Replace the battery only with the same or

equivalent type recommended by the manufacturer. Discard used

batteries according to the manufacturer’s instructions.

Protecting Against Electrostatic Discharge

To prevent static damage, discharge static electricity from your body before

you touch anything inside your computer and periodically while you work

inside the computer. You can do so by touching an unpainted metal surface

on the back of the computer.

You can also take the following steps to prevent static damage:

•Do not remove items from their antistatic packing material until you

are ready to install them in your computer. Just before unwrapping the

antistatic packaging, be sure to discharge static electricity from your

body.

•When transporting a sensitive component, first place it in an antistatic

container or packaging.

10 Safety Instructions

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