Dell Dimension 2300C Manual de usuario

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Dell™ Dimension™ 2300C

front door

power button

hard-drive light CD or DVD drive light

USB 2.0 connectors (2)

headphone connector

breakaway hinges

IEEE 1394 connector*

PC Card connectors (2)**

* On computers with integrated IEEE 1394 connectors.

** On computers with integrated PC Card connectors.

parallel connector

USB 2.0 connectors (4)

microphone connector

voltage selection switch (see page 9)

line-out connector

mouse connector

diagnostic lights (4)

video connector

power connector

keyboard connector network connector

line-in connector

serial connector

modem connectors (2)

IEEE 1394 connector*

Hints, Notices, and Cautions

HINT: A HINT indicates important information that helps you make better

use of your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of

data and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage,

personal injury, or death.

Abbreviations and Acronyms

For a complete list of abbreviations and acronyms, see the Tell Me How help

file. To access help files, see page 36.

____________________

Information in this document is subject to change without notice.

Reproduction in any manner whatsoever without the written permission of Dell Computer

Corporation is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, Dimension, Inspiron, Latitude, OptiPlex, and

Dell Precision are trademarks of Dell Computer Corporation; Intel and Celeron are registered

trademarks of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft

Corporation.

Othertrademarksandtradenamesmaybeusedinthisdocumenttorefertoeithertheentitiesclaiming

themarksandnamesortheirproducts.DellComputerCorporationdisclaimsanyproprietaryinterest

in trademarks and trade names other than its own.

This product incorporates copyright protection technology that is protected by method claims of

certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and

other rightsowners. Useofthis copyrightprotectiontechnologymust beauthorizedby Macrovision

Corporation, and is intended for home and other limited viewing uses only unless otherwise

authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited.

June 2003 P/N 2W209 Rev. A02

Contents 3

Contents

CAUTION: Safety Instructions . . . . . . . . . . . . . . . . . . . 7

General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

When Using Your Computer . . . . . . . . . . . . . . . . . . . . 9

When Working Inside Your Computer . . . . . . . . . . . . . . 10

Protecting Against Electrostatic Discharge . . . . . . . . . . . 11

Ergonomic Computing Habits . . . . . . . . . . . . . . . . . . 11

Battery Disposal . . . . . . . . . . . . . . . . . . . . . . . . 12

Finding Information for Your Computer . . . . . . . . . . . . . . 13

1Setting Up and Using Your Computer

Connecting the AC Adapter . . . . . . . . . . . . . . . . . . . . 18

Attaching and Removing the Computer Stand . . . . . . . . . . . 19

Setting Up a Printer . . . . . . . . . . . . . . . . . . . . . . . . 21

Printer Cable . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Connecting a Parallel Printer . . . . . . . . . . . . . . . . . . 21

Connecting a USB Printer . . . . . . . . . . . . . . . . . . . . 22

Connecting an IEEE 1394 Device (Optional) . . . . . . . . . . . 23

Transferring Information to a New Computer . . . . . . . . . . . 24

Setting Up a Home and Office Network . . . . . . . . . . . . . . 25

Connecting to a Network Adapter . . . . . . . . . . . . . . . . 25

Network Setup Wizard . . . . . . . . . . . . . . . . . . . . . 25

Connecting to the Internet . . . . . . . . . . . . . . . . . . . . . 26

Setting Up Your Internet Connection . . . . . . . . . . . . . . 26

4Contents

Copying CDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Using Easy CD Creator Basic . . . . . . . . . . . . . . . . . 28

Using Blank CD-R Discs or Blank CD-RW Discs . . . . . . . . 29

Helpful Tips . . . . . . . . . . . . . . . . . . . . . . . . . . 29

How to Copy a CD . . . . . . . . . . . . . . . . . . . . . . . 30

Turning Off the Computer . . . . . . . . . . . . . . . . . . . . . 31

2Solving Problems

Finding Solutions . . . . . . . . . . . . . . . . . . . . . . . . . 34

Finding Help Information . . . . . . . . . . . . . . . . . . . . . 36

Battery Problems . . . . . . . . . . . . . . . . . . . . . . . . . 36

Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 37

CD drive problems . . . . . . . . . . . . . . . . . . . . . . . 37

Problems writing to a CD-RW drive . . . . . . . . . . . . . . 37

DVD drive problems . . . . . . . . . . . . . . . . . . . . . . 38

Hard drive problems . . . . . . . . . . . . . . . . . . . . . . 38

E-Mail, Modem, and Internet Problems . . . . . . . . . . . . . 39

Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . 41

General Problems . . . . . . . . . . . . . . . . . . . . . . . . . 42

A program stops responding . . . . . . . . . . . . . . . . . . 42

A program crashes repeatedly . . . . . . . . . . . . . . . . . 42

A program is designed for an earlier Windows operating system 42

A solid blue screen appears . . . . . . . . . . . . . . . . . . 43

Other software problems . . . . . . . . . . . . . . . . . . . . 43

Other technical problems . . . . . . . . . . . . . . . . . . . . 44

General hardware problems . . . . . . . . . . . . . . . . . . 44

IEEE 1394 Problems . . . . . . . . . . . . . . . . . . . . . . . 45

Keyboard Problems . . . . . . . . . . . . . . . . . . . . . . . . 45

Mouse Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Contents 5

Network Problems . . . . . . . . . . . . . . . . . . . . . . . . . 48

PC Card Problems . . . . . . . . . . . . . . . . . . . . . . . . . 49

Power Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Scanner Problems . . . . . . . . . . . . . . . . . . . . . . . . . 52

Sound and Speaker Problems . . . . . . . . . . . . . . . . . . . 53

Video and Monitor Problems . . . . . . . . . . . . . . . . . . . . 54

If the screen is blank . . . . . . . . . . . . . . . . . . . . . . 54

If the screen is difficult to read . . . . . . . . . . . . . . . . . 55

3Advanced Troubleshooting

Diagnostic Lights . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

What Is a Driver? . . . . . . . . . . . . . . . . . . . . . . . . 60

Identifying Drivers . . . . . . . . . . . . . . . . . . . . . . . 60

Reinstalling Drivers . . . . . . . . . . . . . . . . . . . . . . . 61

Using System Restore . . . . . . . . . . . . . . . . . . . . . . . 62

Creating a Restore Point . . . . . . . . . . . . . . . . . . . . 63

Restoring the Computer to an Earlier Operating State . . . . . . 63

Undoing the Last System Restore . . . . . . . . . . . . . . . . 64

Resolving Software and Hardware Incompatibilities . . . . . . . 64

Reinstalling Microsoft®Windows®XP . . . . . . . . . . . . . . . 65

Before You Reinstall . . . . . . . . . . . . . . . . . . . . . . 65

Reinstalling Windows XP . . . . . . . . . . . . . . . . . . . . 65

4Adding Parts

Front and Back View of the Computer . . . . . . . . . . . . . . . 70

6Contents

Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Back View . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Reattaching the Front Door . . . . . . . . . . . . . . . . . . . . 73

Opening the Computer Cover . . . . . . . . . . . . . . . . . . . 74

Looking Inside Your Computer . . . . . . . . . . . . . . . . . . 76

System Board . . . . . . . . . . . . . . . . . . . . . . . . . 77

Adding PC Cards (Optional) . . . . . . . . . . . . . . . . . . . . 78

PC Card Types . . . . . . . . . . . . . . . . . . . . . . . . . 78

Installing a PC Card . . . . . . . . . . . . . . . . . . . . . . 78

Removing a PC Card . . . . . . . . . . . . . . . . . . . . . . 79

Adding Other Cards . . . . . . . . . . . . . . . . . . . . . . . . 80

Adding Memory . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Closing the Computer Cover . . . . . . . . . . . . . . . . . . . 84

5Appendix

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Standard Settings . . . . . . . . . . . . . . . . . . . . . . . . . 90

Viewing Settings . . . . . . . . . . . . . . . . . . . . . . . . 91

System Setup Program Screens . . . . . . . . . . . . . . . . 91

Clearing Forgotten Passwords . . . . . . . . . . . . . . . . . . . 92

Replacing the Battery . . . . . . . . . . . . . . . . . . . . . . . 93

Dell Technical Support Policy . . . . . . . . . . . . . . . . . . . 94

Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Regulatory Information . . . . . . . . . . . . . . . . . . . . . . 96

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

CAUTION: Safety Instructions 7

CAUTION: Safety Instructions

Use the following safety guidelines to help ensure your own personal safety and to help protect

your computer and working environment from potential damage.

General

• Do not attempt to service the computer yourself unless you are a trained service

technician. Always follow installation instructions closely.

• To help prevent electric shock, plug the computer and device power cables into properly

grounded electrical outlets. These cables are equipped with 3-prong plugs to help ensure

proper grounding. Do not use adapter plugs or remove the grounding prong from a cable.

If you must use an extension cable, use a 3-wire cable with properly grounded plugs.

• To help avoid the potential hazard of electric shock, do not use your computer during an

electrical storm.

• To help avoid the potential hazard of electric shock, do not connect or disconnect any

cables or perform maintenance or reconfiguration of this product during an electrical

storm.

• If your computer includes a modem, the cable used with the modem should be

manufactured with a minimum wire size of 26 American wire gauge (AWG) and an FCC-

compliant RJ-11 modular plug.

• Before you clean your computer, disconnect the computer from the electrical outlet.

Clean your computer with a soft cloth dampened with water. Do not use liquid or aerosol

cleaners, which may contain flammable substances.

• To help avoid possible damage to the system board, wait 5 seconds after turning off the

computer before disconnecting a device from the computer.

8CAUTION: Safety Instructions

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• To avoid shorting out your computer when disconnecting a network cable, first unplug

the cable from the network adapter on the back of your computer, and then from the

network jack. When reconnecting a network cable to your computer, first plug the cable

into the network jack, and then into the network adapter.

• To help protect your computer from sudden, transient increases and decreases in

electrical power, use a surge suppressor, line conditioner, or uninterruptible power supply

(UPS).

• Ensure that nothing rests on your computer’s cables and that the cables are not located

where they can be stepped on or tripped over.

• Do not push any objects into the openings of your computer. Doing so can cause fire or

electric shock by shorting out interior components.

• Keep your computer away from radiators and heat sources. Also, do not block cooling

vents. Avoid placing loose papers underneath your computer; do not place your computer

in a closed-in wall unit or on a bed, sofa, or rug.

• Do not use your computer during an electrical storm unless the AC adapter cable has

been disconnected from the electrical outlet.

• When you use the AC adapter to runthe computeror to charge the battery, place the AC

adapter in a ventilated area, such as a desk top or on the floor.

• The AC adapter may become hot during normal operation of your computer. Use care

when handling the adapter during or immediately after operation.

CAUTION: Safety Instructions

(continued)

When Using Your Computer 9

When Using Your Computer

As you use your computer, observe the following safe-handling guidelines.

CAUTION: Do not operate your computer with any cover(s) (including computer

covers, bezels, filler brackets, front-panel inserts, and so on) removed.

• Your computer is equipped with one of the following:

– A fixed-voltage power supply — Computers with a fixed-voltage power supply do not

have a voltage selection switch on the back panel and operate at only one voltage (see

the regulatory label on the outside of the computer for its operating voltage).

– An auto-sensing voltage circuit — Computers with an auto-sensing voltage circuit do

not have a voltage selection switch on the back panel and automatically detect the

correct operating voltage.

– A manual voltage selection switch — Computers with a voltage selection switch on

the back panel must be manually set to operate at the correct operating voltage.

NOTICE: To help avoid damaging a computer with a manual voltage selection switch, set the

switch for the voltage that most closely matches the AC power available in your location. For Japan,

the voltage selection switch must be set to the 115-V position even though the AC power available in

Japan is 100 V. Also, ensure that your monitor and attached devices are electrically rated to

operate with the AC power available in your location.

• Before working inside the computer, unplug the computer to help prevent electric shock

or system board damage. Certain system board components continue to receive power

any time the computer is connected to AC power.

10 When Using Your Computer

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When Working Inside Your Computer

Before you open the computer cover, perform the following steps in the sequence indicated.

CAUTION: Do not attempt to service the computer yourself, except as explained in

your online Dell™ documentation or in instructions otherwise provided to you by

Dell. Always follow installation and service instructions closely.

NOTICE: To help avoid possible damage to the system board, wait 5 seconds after turning off the

computer before removing a component from the system board or disconnecting a device from the

computer.

1Perform an orderly computer shutdown using the operating system menu.

2Turn off your computer and any devices connected to the computer.

3Ground yourself by touching an unpainted metal surface on the chassis, such as the metal

around the card-slot openings at the back of the computer, before touching anything

inside your computer.

While you work, periodically touch an unpainted metal surface on the computer chassis

to dissipate any static electricity that might harm internal components.

4Disconnect your computer and devices, including the monitor, from their electrical

outlets. Also, disconnect any telephone or telecommunication lines from the computer.

Doing so reduces the potential for personal injury or shock.

In addition, take note of these safety guidelines when appropriate:

• When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the

cable itself. Some cables have a connector with locking tabs; if you are disconnecting this

type of cable, press in on the locking tabs before disconnecting the cable. As you pull

connectors apart, keep them evenly aligned to avoid bending any connector pins. Also,

before you connect a cable, ensure that both connectors are correctly oriented and

aligned.

When Using Your Computer

(continued)

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