Compaq Presario 3000 - Desktop PC Manual

Maintenance and Service Guide

Compaq 800 and Compaq Presario 3000

Series Mobile PC

Document Part Number: 307503-001

November 2002

This guide is a troubleshooting reference used for maintaining

and servicing the notebook. It provides comprehensive

information on identifying notebook features, components, and

spare parts, troubleshooting notebook problems, and performing

notebook disassembly procedures.

307503-001.book Page i Wednesday, November 27, 2002 5:20 PM

Compaq, the Compaq logo, and Presario are trademarks of Compaq Information

Technologies Group, L.P. in the U.S. and/or other countries. Microsoft and

Windows are trademarks of Microsoft Corporation in the U.S. and/or other

countries. Intel, Pentium, and SpeedStep are trademarks of the Intel Corporation

in the U.S. and/or other countries. All other product names mentioned herein

may be trademarks of their respective companies.

Compaq shall not be liable for technical or editorial errors or omissions

contained herein. The information in this document is provided “as is” without

warranty of any kind and is subject to change without notice. The warranties

for Compaq products are set forth in the express limited warranty statements

accompanying such products. Nothing herein should be construed as

constituting an additional warranty.

Maintenance and Service Guide

First Edition November 2002

Document Part Number: 307503-001

307503-001.book Page ii Wednesday, November 27, 2002 5:20 PM

Maintenance and Service Guide iii

Contents

1 Product Description

1.1 Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

1.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–4

1.3 Clearing a Password. . . . . . . . . . . . . . . . . . . . . . . . . . 1–6

1.4 Power Management . . . . . . . . . . . . . . . . . . . . . . . . . . 1–7

1.5 Notebook External Components . . . . . . . . . . . . . . . . 1–8

1.6 Design Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–18

2 Troubleshooting

2.1 Computer Setup and Diagnostics Utilities . . . . . . . . . 2–1

Selecting Computer Setup or Compaq Diagnostics . 2–1

Selecting from the File Menu . . . . . . . . . . . . . . . . . . 2–3

Selecting from the Security Menu. . . . . . . . . . . . . . . 2–4

Selecting from the Advanced Menu . . . . . . . . . . . . . 2–5

2.2 Using Compaq Diagnostics . . . . . . . . . . . . . . . . . . . . 2–7

Obtaining, Saving, or Printing

Configuration Information. . . . . . . . . . . . . . . . . . . . . 2–7

Obtaining, Saving, or Printing Diagnostic

Test Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8

2.3 Troubleshooting Flowcharts. . . . . . . . . . . . . . . . . . . 2–10

3 Illustrated Parts Catalog

3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . . 3–1

3.2 Notebook System Major Components . . . . . . . . . . . . 3–2

3.3 Miscellaneous Plastics/Hardware Kit Components . . 3–8

3.4 Miscellaneous. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–10

307503-001.book Page iii Wednesday, November 27, 2002 5:20 PM

iv Maintenance and Service Guide

Contents

4 Removal and Replacement Preliminaries

4.1 Tools Required. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.2 Service Considerations. . . . . . . . . . . . . . . . . . . . . . . . 4–2

Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2

4.3 Preventing Damage to Removable Drives . . . . . . . . . 4–3

4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . . 4–4

4.5 Packaging and Transporting Precautions . . . . . . . . . . 4–4

4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–5

4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–6

5 Removal and Replacement Procedures

5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . . 5–2

5.3 Preparing the Notebook for Disassembly . . . . . . . . . 5–4

5.4 Notebook Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–9

5.5 Memory Expansion Board . . . . . . . . . . . . . . . . . . . . . 5–9

5.6 Optical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–12

5.7 LED Switch Cover . . . . . . . . . . . . . . . . . . . . . . . . . . 5–13

5.8 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–15

5.9 Heat Sink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–17

5.10 Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–21

5.11 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–22

5.12 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–24

5.13 Top Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–26

5.14 1394 Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–31

5.15 Modem Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–33

5.16 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–35

5.17 Real Time Clock (RTC) Battery . . . . . . . . . . . . . . 5–37

307503-001.book Page iv Wednesday, November 27, 2002 5:20 PM

Contents

Maintenance and Service Guide v

6 Specifications

A Connector Pin Assignments

B Power Cord Set Requirements

3-Conductor Power Cord Set . . . . . . . . . . . . . . . . . . . . . . B–1

General Requirements . . . . . . . . . . . . . . . . . . . . . . . . B–1

Country-Specific Requirements . . . . . . . . . . . . . . . . . . . . B–2

C Screw Listing

Index

307503-001.book Page v Wednesday, November 27, 2002 5:20 PM

Maintenance and Service Guide 1–1

Product Description

The Compaq 800 and Presario 3000 Series Mobile PCs feature

Intel Mobile Pentium 4 processors, an industry-leading SiS

Accelerated Graphics Port (AGP) graphics processor, a 16-inch

SXGA display, a wide range of multimedia capabilities.

Figure 1-1. Compaq 800 and Presario 3000 Series Mobile PC

307503-001.book Page 1 Wednesday, November 27, 2002 5:20 PM

1–2 Maintenance and Service Guide

Product Description

1.1 Models

Notebook models are shown in Tables 1-1 through 1-3.

Table 1-1

Compaq 800 and Presario 3000

Model Naming Conventions

Key

C800 P 240 X6 40 W C 51 E XXXXXX-XXX

123456789 10

Key Description Options

1 Brand/Series

designator

C800 = 800 Series P3000 = Presario

3000 Series

2 Processor type P = Intel Pentium 4

3 Processor speed 240 = 2.4 GHz

200 = 2.0 GHz

180 = 1.8 GHz

4Displaytype/

size/resolution

X = XGA (1024 × 768) 6 = 16.x in

3 = 13.x in

5 Hard drive size 40 = 40 GB 20 = 20 GB

6 Optical drive

designator

V = DVD-ROM drive D = CD-ROM drive

7 Integrated

communication

M = modem

0 = none

C = modem/NIC

combination card

8 RAM 51 = 512 MB

25 = 256 MB

12 = 128 MB

9 Operating system E = Microsoft Windows XP Home

10 SKU#

307503-001.book Page 2 Wednesday, November 27, 2002 5:20 PM

Product Description

Maintenance and Service Guide 1–3

Table 1-2

Compaq 800 Models

All Compaq 800 models features:

■TouchPad pointing device

■56KB/s modem and 10/100 NIC

■1-year warranty on parts and labor

■Microsoft Windows XP Home

The following Compaq 800 models use config. code LF56 and do not include a

battery pack.

C800 P 240 X6 30 W C 25 E

Asia Pacific 316503-371 Australia/New

Zealand

316503-011

The following Compaq 800 models use config. code LF55 and do not include a

battery pack.

C800 P 200 X3 20 D 12 25 E

Asia Pacific 317495-371 Australia/New

Zealand

317495-011

The following Compaq 800 models use config. code LF54 and do not include a

battery pack.

C800 P 180 X3 20 V C 25 E

Asia Pacific 309482-371 Australia/New

Zealand

309482-011

The following Compaq 800 models use config. code LF57 and do not include a

battery pack.

C800 P 180 X3 20 D C 12 E

Asia Pacific 310535-371 Australia/New

Zealand

310535-011

The following Compaq 800 models use config. code LF53 and do not include a

battery pack.

C800 P 180 X3 20 D C 12 E

Asia Pacific 307602-371 Australia/New

Zealand

307602-011

307503-001.book Page 3 Wednesday, November 27, 2002 5:20 PM

1–4 Maintenance and Service Guide

Product Description

1.2 Features

■2.4-, 2.0-, or 1.8-GHz Intel Mobile Pentium 4 processor, with

256-KB integrated L2 cache, and 400-MHz frontside bus,

varying by notebook model

■512- or 256-MB high-performance Synchronous DRAM

(SDRAM), expandable to 1.0 GB

■Microsoft Windows XP Home

■16.0-inch SXGA (1024 × 768) or 13.3-inch XGA

(1024 × 768), TFT display with over 16.7 million colors,

varying by notebook model

■SiS 4X Accelerated Graphics Port (AGP) graphics processor

with 32 or 64 MB DDR shared video memory

Table 1-3

Compaq Presario 3000 Models

The Compaq Presario 3000 model uses config. code LF51 and features:

■TouchPad pointing device

■56KB/s modem and 10/100 NIC

■1-year warranty on parts and labor

■Microsoft Windows XP Home

■4.0 AHr Li ion battery pack

P3008 P 240 X6 40 W C 51 E

United States 315955-001

The Compaq Presario 3000 model uses config. code LF52 and features:

■TouchPad pointing device

■56KB/s modem and 10/100 NIC

■1-year warranty on parts and labor

■Microsoft Windows XP Home

■4.0 AHr Li ion battery pack

P3005 P 200 X6 40 W C 51 E

United States 307601-001

307503-001.book Page 4 Wednesday, November 27, 2002 5:20 PM

Product Description

Maintenance and Service Guide 1–5

■Full-size Windows 98 keyboard with TouchPad pointing

device

■10/100 network interface card (NIC) and 56KB/s V.92

modem integrated on the system board

■AC Link audio

■12-cell Li ion battery pack

■Support for the following optical drives:

❏8X Max DVD-ROM drive

❏8X Max DVD-CD/RW combination drive

■Support for one Type I PC Card slot with support for both

32-bit CardBus and 16-bit PC Cards

■External 90 W AC adapter with 3-wire power cord

■40- or 20-GB high-capacity hard drive, varying by notebook

model

■Connectors for:

❏Stereo line out/headphone

❏Mono microphone

❏Infrared

❏Parallel devices

❏External monitor

❏RJ-45 network

❏Universal Serial Bus 2.0 (4)

❏TV out

❏RJ-11 modem

❏AC power

❏IEEE-1394 digital

307503-001.book Page 5 Wednesday, November 27, 2002 5:20 PM

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