CognitiveTPG DLXi Manual de usuario
DLXi Desktop Label Printer
DLX-UG00000 Rev. C 10/14
USER GUIDE
POWER
READY
“Built to Last...
Designed to Connect.”
2
Copyright © 2012, CognitiveTPG
CognitiveTPG™ is a trademark of ATSI Holdings, Inc. Microsoft® and Windows™ are
trademarks of Microsoft Corporation. Other product and corporate names used in this
document may be trademarks or registered trademarks of other companies, and are
used only for explanation and to their owner’s benet, without intent to infringe.
All information in this document is subject to change without notice, and does not
represent a commitment on the part of CognitiveTPG. No part of this document may
be reproduced for any reason or in any form, including electronic storage and retrieval,
without the expressed written permission of CognitiveTPG. All program listings in this
document are copyrighted and are the property of CognitiveTPG and are provided
without warranty.
To contact CognitiveTPG,
Write, email, or call:
CognitiveTPG
25 Tri-State International, Suite 200
Lincolnshire, IL 60069
E-Mail: marketing@cognitivetpg.com
Telephone: 847-383-7900
Toll free: 800-732-8950
Fax: 847-383-7949
Technical Support: 800-732-8950 extension 4
3
Table of Contents
Chapter 1: Introduction.......................................................................................4
Welcome ......................................................................................................4
Package Contents .....................................................................................4
Operating Environment..........................................................................4
Printer Feature Overview .......................................................................5
Chapter 2: Printer Installation...........................................................................8
Setting up the DLXi Printer....................................................................8
Connecting the Interface and Power Cables ..................................8
Connecting via Bluetooth......................................................................9
Loading Thermal Transfer Ribbon.................................................... 11
Self-Testing:.............................................................................................. 13
Chapter 3:
Installing CognitiveTPG Printer Administrator and Print Drivers...... 14
Downloading CognitiveTPG Printer Administrator ................... 14
CognitiveTPG Printer Administrator Utility................................... 15
Chapter 4: Advanced DLXi Features ............................................................ 24
Using USB Hubs, Keyboards, and Scanners.................................. 24
Using a USB Flash Drive....................................................................... 24
USB A Port................................................................................................. 25
Chapter 5: Cleaning and Maintenance....................................................... 26
Cleaning the Printer.............................................................................. 26
Cleaning Supplies.................................................................................. 26
Chapter 6: Troubleshooting & Default Settings ...................................... 27
4
Chapter 1: Introduction
Welcome
Congratulations on the purchase of a CognitiveTPG DLXi desktop label printer. With
its durable design, the DLXi provides professional quality direct thermal and thermal
transfer label printing and performance.
CognitiveTPG is committed to providing a reliable product and user experience.
This user guide provides information on how to install the printer and includes all
necessary user support information.
Package Contents
The DLXi box will contain the following parts:
• (1) DLXi Printer
• (1) Quick Start Guide
• (1) Auto Ranging Power Supply
• (1) Power Cord
• (1) Spindle and Media Guide (Installed in Printer)
• (1) 6’ USB Cable
Operating Environment
• 41ºF to 104ºF (5ºC to 40ºC)
• 20% to 85 % non-condensing R. H. (relative humidity)
Storage and Transportation Environment
• -4.0ºF to 122ºF (-20ºC to 50ºC)
• 5% to 95% non-condensing R. H. (relative humidity)
POWER
READY
44
4
4
Quick
Start
Guide
44
5
Printer Feature Overview
Front/Rear View
Component Function
A - Power Indicator Indicates power status
ON – printer on and ready to print
OFF- no power applied
B - Ready Indicator Indicates printer status
GREEN – printer ready to accept data
RED – printer error, empty media roll, or paused operation
during batch mode processing
OFF- no power applied
C - Feed Button Press to advance media
Press and hold while turning unit on to initiate self test and
print conguration label
D - On/O Switch Turns printer power On/O
E - Power Connector Input for auto-ranging power supply
F - USB B Port USB Device bidirectional communications port
G - USB A Port USB Host port for peripheral input or USB ash drive
H - Ethernet Port 10/100 Ethernet port
I - Serial Port Serial (DB9) bidirectional communications port - DTE device
(Use null modem cable)
J - Parallel Port Parallel (1284-C 36-Pin Mini-Centronics) unidirectional
communications port
A
BC
D
D
E
J
F
G
H
I
Front View Rear View
USB-A, USB-B, Serial, Parallel, Ethernet
(4-inch Model Shown)
6
DLXi Communication Interfaces (2” and 4” Model Detail)
Inside View
Common Components for All Models (Direct Thermal and Thermal Transfer)
(TT Printer Shown)
Component (DT & TT Models) Function
A - Printhead Printing mechanism
B - Platen Roller Friction feed printing surface
C - Printhead Latches Latches for printhead mechanism
D - Media Guide & Spindle Holds and guides label roll
2” 4”
2” USB/Ethernet/
Serial
2” USB/Serial
2” USB/Parallel
4” USB/Ethernet/
Serial/Parallel
4” USB/Serial/
Parallel
KEY DC USB-B USB-A ETHERNET SERIAL 9-PIN MINI-CENTRONICS
(DTE Device) Parallel 1284-C
A
B
C
C
D
7
Components for Thermal Transfer Models
Component (TT Models) Function
E - Ribbon Take-up Driver Ribbon take-up core mount and driver
F - Ribbon Take-up Mount Flexible arm for ribbon take-up core mounting
G - Ribbon Supply Core Mounts Holds ribbon supplly roll
G
EF
8
Chapter 2: Printer Installation
Setting up the DLXi Printer
Connecting the Interface and Power Cables
5. Connect the interface cable to the rear of the printer. For Serial or Parallel cables, securely
fasten the interface connector screws or clips.
POWER OFF
2. Connect power cable to AC adapter
1. Make sure power switch is OFF
4. Plug the power cable into an AC
outlet
3. Connect the AC adapter to the power
connector on the printer
USB-B
(Device)
Power OFF
IMPORTANT! PRIOR
TO CONNECTING ANY
INTERFACE CABLE
AND POWER CABLE TO
PRINTER, MAKE SURE
PRINTER IS OFF.
Power OFF
Serial
(DB9)
Power OFF
Ethernet
Power OFF
Parallel
(Mini-Centronics)
I O I O PARALLEL
ETHERNET
COM/SER
USB
NOTE: DLXI IS
CONFIGURED TO USE
A STANDARD NULL
MODEM CROSSOVER
SERIAL CABLE WHEN
USING THE COM/SER
PORT TO CONNECT TO
A DTE DEVICE SUCH AS
A COMPUTER.
NOTE: IF USING USB
CONNECTION, IT
IS RECOMMENDED
TO DOWNLOAD
COGNITIVETPG
ADMINISTRATOR AND
DRIVERS. SEE CHAPTER
3 BEFORE CONNECTING
TO COMPUTER
9
BLUETOOTH
Make sure Bluetooth is enabled on the PC, and that the DLXi is powered on.
WINDOWS 7
Click the Bluetooth icon on the taskbar and select “Add a Device.”
If icon isn’t visible in the taskbar, click the arrow to show hidden icons.
Choose the printer once it is discovered and click“Next.”
Click “Next” again to accept the pairing code given, and the printer should connect briey.
No number will appear on the printer, just selecting “Next” should pair the printer without
issue.
Open “Devices and Printers” from the Start Menu and locate the printer.
Right click the printer and select “Properties”, then “Hardware.”
Find the COM port number in the “Device Function” eld.
This information will be used later to help connect the printer.
Download and install the printer driver, running the PrnInst.exe.
Drivers can be found on our website at http://www.cognitivetpg.com/product/DLXi/
downloads
Click “Next,” then select the proper printer and click “Next” again.
Select the COM port number associated with the printer.
Once the driver has loaded, the printer will be added.
Open “Devices and Printers” from the Start Menu and right click the new printer.
Choose “Printer Properties” and print a test page.
The printer should be successfully installed.
To change any Bluetooth congurations, please refer to the CPL Programmer’s Guide.
iOS
Open Settings and select Bluetooth, making sure it is turned on.
Scan for devices.
Select the printer that appears in the Device list.
Select “Pair” when the Pairing Request pops up.
No number will appear on the printer, just selecting “Pair” should pair the printer without
issue.
Once the printer is connected, open the CognitiveTPG Label Printer application and select
“Printer Setup”.
Select the printer and press “Connect.”
Return to the previous screen by selecting “Done”and select “Sample Printing.”
The printer should be successfully connected.
ANDROID
Open Settings and select Bluetooth, making sure it is turned on.
Scan for devices.
Select the printer that appears in the Device list.
Select “Pair” when the Pairing Request pops up.
No number will appear on the printer, just selecting “Pair” should pair the printer without
issue.
Once the printer is connected, open the CognitiveTPG Label Printer application and select
“Printer Setup”.
Select the printer’s MAC Address to connect.
Return to the previous screen and select “Sample Printing.”
The printer should be successfully connected.
10
CAUTION: DO NOT
TOUCH PRINTHEAD.
ELECTROSTATIC
DISCHARGE ESD
FROM THE HUMAN
BODY OR OTHER
OBJECTS CAN
DAMAGE PRINTHEAD.
PLEASE USE STATIC
SAFE PROCEDURES
WHEN WORKING
WITH PRINTHEAD.
PRINTHEAD MAY BE
HOT AFTER PRINTING.
NOTE: USE ONLY
COGNITIVETPG
APPROVED
MEDIA. FOR MORE
INFORMATION ON
COGNITIVETPG
APPROVED SUPPLIES,
CONTACT US AT
8007328950 OR AT
COGNITIVETPG.COM.
1. Unpack and prepare outward
wound or inward wound media for
installation into printer.
2. Use paper guide and
spindle to install media
roll as shown.
NOTE: PRINTER IS
SHOWN WITH MEDIA
COVER REMOVED FOR
CLARITY. THERMAL
TRANSFER TT
MODEL USED FOR
ILLUSTRATION.
1
3
Printhead
Printhead release
Paper guide
Paper spindle
Label roll
Drive roller
1
2
3
ON/OFF switch
!
CAUTION!
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1
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