Cisco 6900 Series Manual de usuario

Page 1 of 4

Reference Guide for the Cisco 6900 Series Phones

Header Line: Displays Date,

Time & Directory Number

Programmable Buttons:

(Quantity varies by model)

Buttons can be configured

as Phone Line(s), Speed-

dial, Busy Lamp Field (BLF),

or Features.

Button lights when active or

flashes when on-hold or

ringing in green, amber or

red to indicate status.

Voicemail Button: Autodials

voicemail system.

Applications Menu:

Opens/closes menu.

Use it to access call history, user

preferences, phone settings, and

phone model information.

Volume Control:

Tap bar to Increase/Decrease

volume.

Independently Controls the Volume

of what you hear, not what you say

while using:

Handset and Headset (adjust while off-hook)

Speaker volume (adjust while off-hook)

Ringer volume (adjust while on-hook)

Speakerphone:

On/Off.

When Light is

on, speaker on.

Mute: On/Off.

When light is on,

microphone is muted. Headset Button:

On / Off.

Button lights when

headset is on.

Navigation Bar with Select

Button:

Use to scroll through menus and

highlight items.

When phone is on hook:

UP Arrow - Displays phone

numbers from your Placed

Call List.

DOWN Arrow –Displays

Speed Dial List.

The Select button (middle) allows

you to select a highlighted item.

Display area: During a call, displays details for an

active line. If not on a call, displays text label and

other information such as placed calls, speed dials,

and phone menu listings.

Handset Light Strip: Flashes to

indicate an incoming call or Solid to

indicate new voicemail message(s).

Conference Button

Maximum of 8 Parties

Overview of a Cisco Phone - Model Depicted is a 6941:

Transfer Button

Soft Keys: Display shows

available features or actions that

correspond to Soft Key Buttons.

Hold Button

Contacts: Opens/closes the

Directories menu. Use it to

access Personal and Corporate

Directories.

Cisco Model 6921

(2 Line Phone)

Cisco Model 6941

(4 Line Phone)

Cisco Model 6961

(12 Line Phone)

Page 2 of 4

Reference Guide for the Cisco 6900 Series Phones

Including Cisco Models: 6921, 6941, and 6961

How To

Directions

Notes

INTERNAL CALL

(On-Net)

Lift handset, Dial Phone Number (See Notes)*

* Pending Location: 7 or 10

Digits may be required –See

your System Administrator.

EXTERNAL CALL

(Off-Net)

Lift handset, Dial Phone Number.

Local calls: Dial Phone Number (See Notes)*

Long distance: 1 + Area Code + 7-digits

NO Access Code Required.

* Pending Location: 7 or 10

Digits may be required –See

your System Administrator.

Place a Call

Use One of the Following Methods:

A. Lift the Handset, and dial a number.

B. Press the “Speaker” button, and dial number.

C. While on an active call, a 2nd call may be made,

press the “Hold” Button to hold 1st call. Press the

“New Call” Soft Key, hear dial-tone, dial number.

D. Pre-dialing: With handset in cradle, use the dial-

pad to dial digits, press the “Call” Soft Key to dial.

To Correct a Dialing Error:

Press the backspace “<X ”

Soft Key to erase previous

digit(s), and then enter the

correct digit(s).

Soft Keys

The display is dynamic and changes according to the

phone state. Available features appear across the

bottom of your display (Soft Key Labels). To use these

features, press the corresponding Soft Key Button

located directly below the desired feature.

To view additional features

press the “More” Soft Key.

Navigation Bar

(with Select

Button)

Navigation Bar scrolls through menus by pressing up or

down arrows.

When handset is on-hook: Press UP Arrow to display

phone numbers from your Placed Call Log, or press the

DOWN Arrow to view Speed Dial List.

Use center “Select”button

to choose the highlighted

display item.

Hold

and

Resume

To Hold: While connected, press the “Hold” Button.

Note display icon indicating the call is on Hold (paused).

To Resume: Press the “Resume” Soft Key, or the

Blinking Line Button to return to the call.

More than one call on

Hold: Use the Navigation

Bar to Highlight the call

then press Resume.

Call Waiting

While on a call, a call waiting tone (single beep) is

heard, the display will briefly provide call information

of 2nd incoming caller and the line button will flash.

To Answer 2nd Call or Toggle between calls:

Press the Blinking Line button.

(1st call is automatically put on hold)

To End a call: While

connected (highlighted in

display), press the “End”

Soft Key or hang-up.

Page 3 of 4

How To

Directions

Notes

Transfer

1. While connected to call, press “Transfer” button.

Call is automatically placed on-hold, a new line is

automatically activated and dial-tone will be heard

2. Dial the Number you want to transfer the call to.

3. While phone rings on other end you can do either:

a. A Supervised Transfer (preferred):

Wait on the line to Announce the call, then

press “Transfer”(Soft key or fixed button) to

connect the two callers.

b. Unsupervised Transfer:

Press “Transfer”button again.

Use the “Swap” Soft Key

to toggle between 2 calls

prior to completing the

Transfer.

To Cancel a Transfer:

Press the blinking line

button to reconnect to

caller.

To Cancel the Transfer

and return to original call:

Press “Cancel”, then

“Resume”Soft keys.

Conference Call

1. While connected to a call, press the “Conference”

button. The call is automatically placed on-hold, a new line is

activated and dial-tone is heard

2. Dial Number of 2nd party –Wait for 2nd call to

connect, Announce Conference.

3. Press “Conference”Fixed button or Soft Key to add

the party to the conference call.

Use the “Swap”Soft Key

to toggle between 2 calls

prior to adding to the

conference.

Repeat steps to conference

up to 8 parties (including

you).

Call Forward

To Activate Call Forward:

1. Press “Fwd ALL” Soft key,

2. Enter desired Number.

To Cancel: Press “Fwd All” Soft Key.

To Call Forward All calls to Voicemail (Optional):

1. Press “Fwd ALL” Soft key

2. Press the “Messages” Button

Display status: “TO XXXXXXX”

To Cancel Call Forward to Voicemail:

Press “Fwd OFF” Soft key

After Call Forward is

turned off, the display will

briefly display a status

message:

“Call Forwarding is off”

(Optional) If you have voicemail

messages, the red light strip on

the handset will be lit and there

will be a message icon in the line

display.

Divert

(Optional Feature)

Divert sends an active or ringing call to voicemail.

To Use: Press the “Divert” Soft Key

When Diverting a 2nd Call: Press “Divert”, then

highlight desired call, then press “Divert”again.

NOTE: Pressing “Divert”

while connected to a call,

will send active call to

voicemail.

PickUp

(Optional Feature)

When an extension within your pre-programmed pick-

up group is ringing, a short notification ring (optional)

and a display message appears.

To answer a call in your Pick-Up Group:

Lift handset; press the “PickUp” Button.

You are connected to the incoming call.

It may be necessary to

press the “more” Soft key

to view the “PickUp” Soft

key.

See your System Administrator

for PickUp Group Information.

Page 4 of 4

How To

Directions

Notes

Speed Dial

(Abbreviated Dial)

To Dial a Speed Dial Code:

With the Handset in the cradle:

1. Using the dial pad, enter Speed Dial Code(1-99)

2. Press the “SpeedDial”Soft Key

Press the Navigation Bar Arrow DOWN to view the

Speed Dial Code List.

With the handset lifted:

1. Press the “SpeedDial”Soft Key,

2. Using the dial pad, enter Speed dial Code (1-99)

3. Press “SpeedDial”Soft key again.

Pending phone

configuration, Speed Dials

may be programmed on a

line button (press button

to dial number) or used by

dialing a code.

Speed Dials must be pre-

programmed –See your System

Administrator.

Applications

1. Call History

2. Preferences

1. Ringtone

2. Contrast

1. Call History

A. To View Call History of All Calls or Missed Calls:

1. Press the “Applications” button

2. Highlight “Call History”, press “Select”button

(If Applicable) Select “All Lines” or navigate to the line you

want to view, and then “Select”.

3. Press “All Calls” or “Missed Calls” Soft Key to

choose list to be viewed.

4. Use Navigation Bar to scroll through list.

5. Soft keys provide choices:

“Call”–to dial the number (if available)

“Details”-to view call info

“Clear”- entire call history

“Edit Dial”- make changes to number

“Delete”- specific call from the history log.

6. Press the “return arrow” Soft Key to back-up a

menu level

7. Press “Exit” Soft Key to exit the menu

B. To View PLACED Calls Log: Handset on-hook, press

Navigation Bar Arrow UP to view Placed Calls

2. Preferences:

1. Select Ringtone to change ring type, scroll list,

“Play”, “Set”, then” Apply”the change .

2. Select Contrast; use the Navigation Bar arrows

to adjust the display lighter/darker.

“All Call”history is a

combination of Received &

Placed calls.

The Call Icon shows the

type of call and the list is

ordered by time -recent to

oldest.

Calls for the same caller ID

& phone number are

grouped together only

when they occur in

chronological order and do

not have calls associated.

“Details” of a call record

include, when available:

Called number

Calling number

Time & Date of call

Contacts

1. Personal

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