Cisco DPC3212 Manual de usuario

Cisco Model DPC3212 and EPC3212

VoIP Cable Modem

User Guide

In This Document

IMPORTANT SAFETY INSTRUCTIONS ...............................................................2

Introduction...............................................................................................................10

What's In the Carton?...............................................................................................12

Front Panel Description ...........................................................................................13

Back Panel Description ............................................................................................14

What Are the System Requirements for Internet Service?..................................15

How Do I Subscribe to High-Speed Internet and Telephone Service? .............16

Where Is the Best Location for My Cable Modem?..............................................18

How Do I Mount the Modem on a Wall? (Optional)...........................................19

What Are the Requirements for Telephone Service?...........................................22

How Do I Connect the Cable Modem for Internet and Telephone Service?....23

Installing USB Drivers..............................................................................................27

Frequently Asked Questions...................................................................................29

Having Difficulty? ....................................................................................................34

Tips for Improved Performance .............................................................................35

Front Panel LED Status Indicator Functions.........................................................36



Notices........................................................................................................................38

2 Part Number 4021203 Rev A

IMPORTANT SAFETY INSTRUCTIONS

NoticetoInstallers

The servicing instructions in this notice are for use by qualified service personnel only. To reduce the

risk of electric shock, do not perform any servicing other than that contained in the operating

instructions, unless you are qualified to do so.

Noticeàl’attention des installateurs de réseaux câblés

Les instructions relatives aux interventions d’entretien, fournies dans la présente notice, s’adressent

exclusivement au personnel technique qualifié. Pour réduire les risques de chocs électriques, n’effectuer

aucune intervention autre que celles décrites dans le mode d'emploi et les instructions relatives au

fonctionnement, à moins que vous ne soyez qualifié pour ce faire.

Part Number 4021203 Rev A 3

IMPORTANT SAFETY INSTRUCTIONS

MitteilungfürCATV-Techniker

Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes

Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine

Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind,

außer Sie sind zur Durchführung solcher Arbeiten qualifiziert.

Aviso alosinstaladoresdesistemasCATV

Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de

personal de mantenimiento cualificado. Con el fin de reducir el riesgo de descarga eléctrica, no realice

ninguna otra operación de reparación distinta a las contenidas en las instrucciones de funcionamiento, a

menos que posea la cualificación necesaria para hacerlo.

20080814_Installer820_Intl

4 Part Number 4021203 Rev A

IMPORTANT SAFETY INSTRUCTIONS

1) Read these instructions.

2) Keep these instructions.

3) Heed all warnings.

4) Follow all instructions.

5) Do not use this apparatus near water.

6) Clean only with dry cloth.

Do not block any ventilation openings. Install in accordance with the manufacturer's

instructions.

Do not install near any heat sources such as radiators, heat registers, stoves, or other

apparatus (including amplifiers) that produce heat.

Do not defeat the safety purpose of the polarized or grounding-type plug. A

polarized plug has two blades with one wider than the other. A grounding-type

plug has two blades and a third grounding prong. The wide blade or the third

prong are provided for your safety. If the provided plug does not fit into your

outlet, consult an electrician for replacement of the obsolete outlet.

Protect the power cord from being walked on or pinched particularly at plugs,

convenience receptacles, and the point where they exit from the apparatus.

10)

11) Only use attachments/accessories specified by the manufacturer.

Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer,

or sold with the apparatus. When a cart is used, use caution when moving the

cart/apparatus combination to avoid injury from tip-over.

12)

Unplug this apparatus during lightning storms or when unused for long periods of

time.

13)

Refer all servicing to qualified service personnel. Servicing is required when the

apparatus has been damaged in any way, such as a power-supply cord or plug is

damaged, liquid has been spilled or objects have fallen into the apparatus, the

apparatus has been exposed to rain or moisture, does not operate normally, or has

been dropped.

14)

Power Source Warning

A label on this product indicates the correct power source for this product. Operate this product only

from an electrical outlet with the voltage and frequency indicated on the product label. If you are

uncertain of the type of power supply to your home or business, consult your service provider or your

local power company.

The AC inlet on the unit must remain accessible and operable at all times.

GroundtheProduct

WARNING: Avoid electric shock and fire hazard! If this product connects to coaxial

cable wiring, be sure the cable system is grounded (earthed). Grounding provides some

protection against voltage surges and built-up static charges.

Part Number 4021203 Rev A 5

IMPORTANT SAFETY INSTRUCTIONS

ProtecttheProductfrom Lightning

In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs.

VerifythePowerSourcefromtheOn/Off Power Light

When the on/off power light is not illuminated, the apparatus may still be connected to the power

source. The light may go out when the apparatus is turned off, regardless of whether it is still plugged

into an AC power source.

EliminateAC Mains Overloads

WARNING: Avoid electric shock and fire hazard! Do not overload AC mains, outlets,

extension cords, or integral convenience receptacles. For products that require battery

power or other power sources to operate them, refer to the operating instructions for

those products.

ProvideVentilationand Select a Location

Remove all packaging material before applying power to the product.

milar surface.Do not place this apparatus on a bed, sofa, rug, or si

Do not place this apparatus on an unstable surface.

Do not install this apparatus i

n an enclosure, such as a bookcase or rack, unless the installation

(such as VCRs or DVDs), lamps, books, vases with liquids, or

provides proper ventilation.

Do not place entertainment devices

other objects on top of this product.

Do not block ventilation openings.

Prot tfromExposure to MoistureandForeignObjects

WARNING: Avoid electric shock and fire hazard! Do not expose this product to

dripping or splashing liquids, rain, or moisture. Objects filled with liquids, such as

vases, should not be placed on this apparatus.

WARNING: Avoid electric shock and fire hazard! Unplug this product before cleaning.

Do not use a liquid cleaner or an aerosol cleaner. Do not use a magnetic/static cleaning

device (dust remover) to clean this product.

WARNING: Avoid electric shock and fire hazard! Never push objects through the

openings in this product. Foreign objects can cause electrical shorts that can result in

electric shock or fire.

ServiceWarnings

WARNING: Avoid electric shock! Do not open the cover of this product. Opening or

removing the cover may expose you to dangerous voltages. If you open the cover, your

warranty will be void. This product contains no user-serviceable parts.

6 Part Number 4021203 Rev A

IMPORTANT SAFETY INSTRUCTIONS

o determine that this product is in proper operating condition.

ingIt

safety precautions should always be followed to reduce

1. Do n t use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry

2. A oid cordless type) during an electrical storm. There may be a

lightning.

3. Do not use the telephone to report a gas leak in the vicinity of the leak.

CheckProductSafety

Upon completion of any service or repairs to this product, the service technician must perform safe

checks t

ProtecttheProduct When Mov

Always disconnect the power source when moving the apparatus or connecting or disconnecting

cables.

Telephone Equipment Notice

When using your telephone equipment, basic

the risk of fire, electric stock and injury to persons, including the following

tub, in wet basement or near a swimming pool.

using a telephone (other than a

remote risk of electric shock from

CAUTION: To reduce the risk of fire, use only No. 26 AWG or larger

telecommunication line cord.

SAVE THESE INSTRUCTIONS

20090326_Modem No Battery_Safety

Part Number 4021203 Rev A 7

FCC Compliance

UnitedStates FCC Compliance

This device has been tested and found to comply with the limits for a Class B digital device,

pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable

protection against such interference in a residential installation. This equipment generates,

uses, and can radiate radio frequency energy. If not installed and used in accordance with the

instructions, it may cause harmful interference to radio communications. However, there is

no guarantee that interference will not occur in a particular installation. If this equipment

does cause harmful interference to radio or television reception, which can be determined by

turning the equipment OFF and ON, the user is encouraged to try to correct the interference

by one or more of the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to which the

receiver is connected.

Consult the service provider or an experienced radio/television technician for help.

Any changes or modifications not expressly approved by Cisco Systems, Inc., could void the

user's authority to operate the equipment.

The information shown in the FCC Declaration of Conformity paragraph below is a

requirement of the FCC and is intended to supply you with information regarding the FCC

approval of this device. The phone numbers listed are for FCC-related questions only and not

intended for questions regarding the connection or operation for this device. Please contact your

service provider for any questions you may have regarding the operation or installation of this device.

DeclarationofConformity

This device complies with Part 15 of FCC

Rules. Operation is subject to the following two

conditions: 1) the device may not cause

harmful interference, and 2) the device must

accept any interference received, including

interference that may cause undesired

operation.

VoIP Cable Modem

Model: DPC3212/EPC3212

Manufactured by:

Cisco Systems, Inc.

5030 Sugarloaf Parkway

Lawrenceville, Georgia 30044 USA

Telephone: 770-236-1077

CanadaEMIRegulation

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la class B est conforme à la norme NMB-003 du Canada.

20081121 FCC Standard

8 Part Number 4021203 Rev A

CE Compliance

DeclarationofConformitywith Regard to the EU Directive 1999/5/EC

(R&TTEDirective)

This declaration is only valid for configurations (combinations of software, firmware and

hardware) supported or provided by Cisco Systems for use within the EU. The use of

software or firmware not supported or provided by Cisco Systems may result in the

equipment no longer being compliant with the regulatory requirements.

Part Number 4021203 Rev A 9

CE Compliance

Note: The full declaration of conformity for this product can be found in the Declarations of

Conformity and Regulatory Information section of the appropriate product hardware

installation guide, which is available on Cisco.com.

The following standards were applied during the assessment of the product against the

requirements of the Directive 1999/5/EC:

EMC: EN 55022 and EN 55024

EN 61000-3-2 and EN 61000-3-3

Safety: EN 60950-1

This product conforms to the following European directives:

-1999/5/EC

-2006/95/EC

-2004/108/EC

20090312 CE_Modem/EMTA

10 Part Number 4021203 Rev A

Introduction

Welcome to the exciting world of high-speed Internet and high-quality digital

telephone service. Your new DPC3212 or EPC3212 Voice-over-Internet Protocol

(VoIP) Cable Modem is a modem that meets industry standards for high-speed data

connectivity along with reliable digital telephone service. With this cable modem,

your Internet enjoyment, home and business communications, and personal

productivity will surely soar.

This guide provides procedures and recommendations for placing, installing,

configuring, operating, and troubleshooting your DPC3212 or EPC3212 cable

modem for high-speed Internet or digital telephone service for your home or office.

Refer to the appropriate section in this guide for the specific information you need

for your situation. Contact your service provider for more information about

subscribing to these services.

BenefitsandFeatures

Your new cable modem offers the following outstanding benefits and features:

Includes an embedded media terminal adapter (EMTA) supporting two-line

voice services

Provides a high-speed broadband Internet connection that energizes your online

experience, which makes downloading and sharing files and photos with your

family and friends hassle free

Includes 10/100/1000BASE-T Ethernet and USB ports to provide connectivity for

high-speed data services or to other Internet devices

Assures a broad range of interoperability with most service providers to deliver

high-end performance and reliability. The DPC3212 complies with Data Over

Cable System Interface Specifications (DOCSIS®) 1.0, 1.1, 2.0, and 3.0 standards

along with PacketCable™ 1.5 specifications. The EPC3212 complies with

EuroDOCSIS™ 1.0, 1.1, 2.0, and 3.0 standards along with EuroPacketCable™ 1.5

specifications.

Includes two RJ-11 telephony ports for connecting conventional telephones or

fax machines

Allows you to attach multiple devices in your home or office to the cable modem

for high-speed networking and sharing of files and folders without first copying

them onto a CD or diskette

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