Cisco CP-7931G Manual de usuario

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Cisco Systems, Inc.

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San Jose, CA 95134-1706

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800 553-NETS (6387)

Fax: 408 527-0883

Cisco Unified IP Phone 7931G

User Guide for Cisco Unified

Communications Manager 8.5(1)

(SCCP and SIP)

Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) iii

Contents

Getting Started 1

Using this Guide 1

Finding Additional Information 2

Safety and Performance Information 2

Cisco Product Security Overview 3

Accessibility Features 3

Connecting Your Phone 5

An Overview of Your Phone 9

Understanding Buttons and Hardware 9

Understanding Lines and Calls 13

Understanding Line and Call Icons 14

Understanding Phone Screen Features 15

Accessing the Application Menu 17

Accessing the Help System on Your Phone 17

Understanding Feature Availability 17

Understanding SIP vs. SCCP 18

Basic Call Handling 19

Placing a Call—Basic Options 19

Placing a Call—Additional Options 20

Answering a Call 23

Ending a Call 24

Using Hold and Resume 24

Using Mute 25

Switching Between Multiple Calls 26

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Switching an In-Progress Call to Another Phone 26

Transferring Calls 27

Sending a Call to a Voice-Message System 28

Forwarding Calls to Another Number 29

Using Do Not Disturb 30

Making Conference Calls 31

Using Conference Features 31

Viewing or Removing Conference Participants 35

Placing or Receiving Intercom Calls 35

Advanced Call Handling 37

Speed Dialing 37

Picking Up a Redirected Call on Your Phone 39

Storing and Retrieving Parked Calls 40

Logging Out of Hunt Groups 41

Using a Shared Line 42

Understanding Shared Lines 42

Working with Shared Lines 42

Using BLF to Determine a Line State 43

Making and Receiving Secure Calls 44

Tracing Suspicious Calls 46

Prioritizing Critical Calls 46

Using Cisco Extension Mobility 47

Managing Business Calls Using a Single Phone Number 49

Using a Handset, Headset, and Speakerphone 53

Using a Handset 53

Using a Headset 53

Using a Speakerphone 54

Using AutoAnswer with a Headset or Speakerphone 55

Changing Phone Settings 57

Customizing Rings and Message Indicators 57

Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) v

Customizing the Phone Screen 58

Using Call Logs and Directories 59

Using Call Logs 59

Directory Dialing 61

Using Corporate Directory on Your Phone 62

Using Personal Directory on Your Phone 63

Accessing Voice Messages 65

Using the User Options Web Pages 67

Accessing Your User Options Web Pages 67

Configuring Features and Services on the Web 68

Using Personal Directory on the Web 68

Setting Up Speed Dials on the Web 71

Setting Up Phone Services on the Web 72

Controlling User Settings on the Web 73

Controlling Line Settings on the Web 74

Setting Up Phones and Access Lists for Mobile Connect 77

Using Cisco WebDialer 80

Understanding Additional Configuration Options 83

Troubleshooting Your Phone 85

General Troubleshooting 85

Viewing Phone Administration Data 86

Using the Quality Reporting Tool 86

Cisco One-Year Limited Hardware Warranty Terms 87

Index 89

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Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 1

Getting Started

Using this Guide

This guide provides you with an overview of the features available on your phone. You can read it

completely for a solid understanding of your phone’s capabilities or refer to the table below for

pointers to commonly used sections.

If you want to... Then

Explore your phone on your own Press ()> on the phone when you need

assistance.

Review important safety information See Safety and Performance Information, page 2.

Connect your phone See Connecting Your Phone, page 5.

Use your phone after it is installed See An Overview of Your Phone, page 9.

Learn about the buttons and softkeys See Understanding Buttons and Hardware, page 9.

Make calls See Placing a Call—Basic Options, page 19.

Put calls on hold See Using Hold and Resume, page 24.

Mute calls See Using Mute, page 25.

Transfer calls See Transferring Calls, page 27.

Make conference calls See Making Conference Calls, page 31.

Set up speed dialing See Speed Dialing, page 37.

Share a phone number See Picking Up a Redirected Call on Your Phone, page 39.

User your phone as a speakerphone See Using a Handset, Headset, and Speakerphone, page 53.

Change the ring or call volume See Customizing Rings and Message Indicators, page 57.

View your missed calls See Using Call Logs, page 59.

Listen to your voice messages See Accessing Voice Messages, page 65.

See softkey and icon definitions Refer to the Quick Reference Card in the front of this guide.

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Finding Additional Information

• You can access the most current Cisco Unified IP Phone documentation at this URL:

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html

• You can access the Cisco website at this URL:

http://www.cisco.com/

• You can access the most current Licensing Information at this URL:

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/openssl_license/

7900_ssllic.html

• Cisco international websites:

Allows access to international Cisco websites from www.cisco.com by clicking on the Worldwide

[change] link at the top of the web page.

Safety and Performance Information

Refer to these sections for information about the impact of power outages and other devices on your

Cisco Unified IP Phone.

Power Outage

Your accessibility to emergency service through the phone is dependent on the phone being powered.

If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not

function until power is restored. In the case of a power failure or disruption, you may need to reset or

reconfigure equipment before using the Service or Emergency Calling Service dialing.

Using External Devices

The following information applies when you use external devices with the Cisco Unified IP Phone:

Cisco recommends the use of good quality external devices (such as headsets) that are shielded against

unwanted radio frequency (RF) and audio frequency (AF) signals.

Depending on the quality of these devices and their proximity to other devices such as mobile phones

or two-way radios, some audio noise can still occur. In these cases, Cisco recommends that you take

one or more of these actions:

• Move the external device away from the source of the RF or AF signals.

• Route the external device cables away from the source of the RF or AF signals.

• Use shielded cables for the external device, or use cables with a better shield and connector.

• Shorten the length of the external device cable.

• Apply ferrites or other such devices on the cables for the external device.

Getting Started

Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 3

Cisco cannot guarantee the performance of the system because Cisco has no control over the quality

of external devices, cables, and connectors. The system will perform adequately when suitable devices

are attached using good quality cables and connectors.

Caution In European Union countries, use only external speakers, microphones, and headsets that

are fully compliant with the EMC Directive [89/336/EC].

Cisco Product Security Overview

This product contains cryptographic features and is subject to United States and local country laws

governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply

third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors

and users are responsible for compliance with U.S. and local country laws. By using this product you

agree to comply with Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications

Manager 8.5(1) (SCCP and SIP) applicable laws and regulations. If you are unable to comply with U.S.

and local laws, return this product immediately.

Further information regarding U.S. export regulations can be found at this URL:

http://www.access.gpo.gov/bis/ear/ear_data.html

Accessibility Features

The Cisco Unified IP Phone 7900 Series provides accessibility features for the vision impaired, the

blind, and the hearing and mobility impaired.

For detailed information about the features on these phones, see Accessibility Features for the Cisco

Unified IP Phone 7900 Series.

You can also find more information about accessibility at this Cisco website:

http://www.cisco.com/web/about/responsibility/accessibility/index.html

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