Cisco Cisco 7940 Manual de usuario

Cisco 7940 and 7960

User Guide

Road Map to your Cisco IP Phone

Cisco IP Phone 7960

Cisco IP Phone 7940

1Handset with

indicator light Functions like a traditional handset. The light strip at the

top of the handset blinks when the phone rings and can be

set to remain lit when you receive a voice mail message.

2LCD screen Displays features such as the time, date, your phone

number, caller ID, line/call status and softkey tabs.

3Cisco IP

Phone model

type

Indicates your Cisco IP Phone model.

4Line or speed

dial button Opens a new line or speed dials the number on the LCD

screen. Phones in the Cisco IP Phone 7960 series have six

line or speed dial buttons and phones in the 7940 series

have two.

5Footstand

adjustment Allows you to adjust the angle of the phone base.

6Directories

button Provides access to call histories and directories

7? button Displays help on your LCD screen for a phone button or

function

8Settings button Provides access to phone settings such as contrast and ring

sound, network configuration, and status information

9Speaker button Toggles the speaker on or off.

10 Mute button Toggles the mute on or off.

11 Headset button Toggles the headset on or off.

12 Volume button Increases or decreases volume for the handset, headset, or

speakerphone (depending upon which is currently active).

Also controls the ringer volume (if the handset is in its

cradle), and the LCD screen contrast.

13 Services

button Provides access to any available phone services

14 Messages

button Provides access to the message system, if subscribed

15 Navigation

button Enables you to scroll through text and select features

displayed on the LCD screen

16 Dial pad Works exactly like the dial pad on a traditional telephone.

17 Softkeys Enable you to engage any of the functions displayed on

the corresponding LCD screen tabs. Softkeys point to

feature options displayed along the bottom of your LCD

screen. Softkeys change depending on the status of your

phone. For example, you can see one set of softkey

options when you pick up the handset, and another set

when the phone is not in use.

Using the Feature Buttons

Your Cisco IP Phone has five feature buttons:

•Services button—Displays services on your phone’s LCD screen. These are services to which you

have already subscribed.

•Messages button—Provides access to your voice mail message system.

•Settings button—Displays network settings on your phone’s LCD screen, plus options for adjusting

your phone’s ringer sound and LCD screen contrast.

•Directories button—Displays various directories on your phone’s LCD screen, including missed,

received, and placed calls. You can use each of these directories to locate phone numbers and you can

dial those numbers from the directories.

•? button—Displays helpful information about buttons and features.

For help with:

–A specific button or softkey—Press the ? button once, then press the button or softkey to

display information about that button or key.

–A specific feature—First press the Directories, Settings, or Services buttons to display a list

of available features. Use the Navigation button to scroll through the list and select a feature.

Press the ? button twice quickly to display information about the selected feature.

–The ? button feature itself—Press the ? button twice quickly (without first selecting a

feature). This brings up help about using the ? button.

–Viewing network statistics about a call you are actively on—Press the ? button twice quickly

during the call.

Navigating on Your Phone

Navigating on your Cisco IP Phone is easy. You use the Navigation button, the softkeys, and the key pad to

make your selections:

•Softkeys correspond to the option tabs displayed along the bottom of your LCD screen. Softkeys

change depending on the status of your phone. For example, you can see one set of softkey options

when you pick up the handset, and another set when the phone is not in use.

•The >> softkey allows you to re-position your cursor. The << softkey allows you to delete a character

or digit in an entry. Press the << softkey or the Delete softkey if you make a mistake or need to edit an

entry. The Delete softkey allows you to edit a character or digit—it does not delete the entire entry.

•You can choose menu items on your Cisco IP Phone in more than one way:

–Using the Navigation button—Press the Navigation button (this is the button with the up

and down arrows) to select (or highlight) a menu item. Then press the Select softkey.

–Using an Item Number—You can press the number key on your phone’s key pad that

corresponds to the item number displayed on the LCD screen. Use this method to select any

menu item that has an item number to the left of it

•To enter any letter on your LCD screen, use a corresponding number key. Press the key one or more

times to display a particular letter. For example, press the 2 key one time for “a,” twice quickly for “b,”

and three times quickly for “c.” After you pause, the cursor automatically advances to allow you to

enter the next letter. Press the << softkey if you make a mistake.

Using the Handset, Headset, and

Speakerphone

Using the Handset

The handset on your Cisco IP Phone functions in the same way as a handset on a traditional phone:

•To place and answer calls with the handset, simply lift the handset.

•To hang up, place the handset back in its cradle.

•To switch from the handset to the speakerphone, press the Speaker button on the front of your phone

during a call, then hang up the handset.

Adjusting the Handset Rest

If you mount your Cisco IP Phone on the wall or use the footstand on the phone, you can adjust the handset

rest to ensure the receiver will not slip out of the cradle.

1Set the handset aside and use your thumb and finger to grasp and pull out

the square plastic tab in the handset rest.

2Rotate the tab 180 degrees.

3Slide the tab back into the handset rest with the extension protruding from

the top of the tab.

Replace the handset in the rest. The tab hooks into a slot in the handset to

ensure that the handset will not slip out of the rest.

Using the Speakerphone

You can use the speakerphone in conjunction with all of the features on your Cisco IP Phone.

To place and answer calls using the speakerphone, press the Speaker button.

To switch from speakerphone to handset during a call, simply lift the handset.

Using the Headset

You can use the headset in conjunction with all of the features on your Cisco IP Phone, including the

Volume and Mute buttons. Use these buttons to adjust the volume to the ear piece and to mute the speech

path from the headset microphone.

To place and answer calls using a headset, plug an approved headset into the back of the phone base and

press the Headset button on the front of your phone.

Supported Features at the University of Wyoming

Call Waiting: Gives you the ability to answer two calls at once.

1. Answer call #1, then the second call will present itself on the

display and the phone will beep once in your ear. If you choose to

Answer the second call, press the Answer Softkey, which answers

the second call and places the first caller on hold.

2. To toggle between the two callers use the Hold Softkey and the

Resume Softkey.

Call Forward: Allows you to manually forward all calls coming into your set. You can

forward to an IP phone or non-IP phone.

To Activate: 1. Press the CFwdAll Softkey

2. Dial the number to which you want to forward

all calls.

To Cancel: 1. Press the CFwdAll Softkey

Call Transfer: Allows you to transfer a call to another on-campus telephone number. Calls

cannot be transferred off-campus.

To Activate: 1. With a call in progress, press the Trnsfer

Softkey.

2. Dial the number to which you are transferring

the call.

3. When you hear ringing, press the Trnsfer

again, or when the party answers, announce the

call and press Trnsfer.

4. Hang up to end your participation in the call.

Special Note: To abandon the transfer, press the End Call

Softkey which disconnects the transfer and places the original

caller on hold.

Conference: Allows you to set up a conference with nine other parties on or off campus.

To Activate: 1. With a call in progress, press the Confrn

Softkey. This opens a new line while placing

the other party(ies) on hold.

2. Place a call to another party.

3. When the call connects, press Confrn again to

add this party to the call.

4. Repeat the first three steps to add another

caller.

Special Note: To abandon the addition of a conferee, press the

End Call Softkey, which disconnects that leg of the

conference and places the other conferees on hold.

Dialing: With Cisco phones you have several different options for placing a call.

Off-hook dialing: Lift handset and dial the number.

Predialing: Dial the number you want to call and either pick up

the handset which then initiates the call or press the

Dial Softkey (on a 7960 only) and this initiates the

call on the speakerphone if the handset is NOT

picked up.

On-hook dialing: Press the Speaker button and then dial (NOT offered

on 7912 set).

ReDial: This will automatically dial the last called number from your phone.

To Activate: Lift handset and press the Redial Softkey.

Hold: Allows you to place a call on hold.

To Activate: During a call, press the Hold Softkey.

To Return to the call: Press the Resume Softkey.

Call Park: This allows you to park an active call and then retrieve it using another phone

within your phone system.

To Activate: 1. During an active call, press the More Softkey

until you see the Park tab.

2. Press the Park Softkey to park the call. The

LCD displays the number where the call is

parked.

3. Make a note of the Call Park number and hang

up.

4. To retrieve the parked call, go to any phone on campus

and dial the Call Park number.

Call Back: Notifies you that a previously dialed on-campus number (with a busy tone) is

now available.

To Activate: 1. When you receive a busy tone, press the

CallBack Softkey. The phone will indicate that

Callback has been initiated against the DN just

called. You are now free to make any other call.

2. Once the far end goes idle your set will play a

special ring tone to let you know that the DN

has become available and a new “Dial” Softkey

will be displayed. Press it and it will redial the

original number for you.

Call Join: If you are on an active call and a second call is received, you can “join” both

lines into a conference call.

To Activate: While on an active call, a second call comes into your line.

You can press the Answer Softkey to answer the second call.

This places the first caller on hold. If you want to join the call

press the Confrn Softkey once to initiate the conference, then

again to connect the two calls together.

Distinctive Ring Per Line appearance: Allows you to set distinctive rings on each line

appearance that you have on your phone (7960 sets

only).

To Setup: 1. Press the Settings button on your phone.

2. Select #2 Ring Type.

3. Scroll down to the line appearance you want to

change and hit the Select Softkey.

4. Select one of seven different ring settings by

highlighting the ring type you want, then hit the

Select Softkey, and then the Ok Softkey.

Call Pickup: Allows you to answer calls to other phones within a designated call pickup

group.

To Activate: 1. As the phone rings at the extension within your

call pick-up group, pick up your handset to get

dial tone on your line.

2. Press the More Softkey to view the PickUp

Softkey.

3. Press the PickUp Softkey to transfer the call to

your extension.

4. Answer the incoming call that is redirected to

your phone by pressing the Answer Softkey.

Fast Dials: Allows you to pre-program up to 99 frequently dialed #’s from your phone.

To set up: Go to the services screen on your phone, and select My Fast

Dials. Select the Assign softkey, then toggle to the key you

want to assign and press the Select softkey. Now enter in the

number you want to program. Remember to put 9 or 91 in

front of the number if you are calling off campus. Once you

have entered the number press the Submit softkey, you should

get a message that tells you your fast dial has been

successfully assigned, select the Ok softkey, and you are

done.

To Use: Go to the services screen on your phone, and select My Fast

Dials. Toggle to the Fast Dial you want to dial, the press the

Dial softkey.

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