Cisco 7961G - IP Phone VoIP Manual de usuario

User Guide for

Cisco Unified IP Phones

7961G and 7941G

Common Phone Tasks

View online help on

the phone Press .

Place a call Go-off hook before or

after dialing a number.

Redial a number

Press Redial. Or press

the Navigation button

while on-hook to see

your Placed Calls log.

Switch to the

handset during a call Pick up the handset.

Switch to the

speaker or headset

during a call Press or , then

hang up the handset.

Mute your phone Press .

Use your call logs Press to

choose a call log. To

dial, highlight a listing

and go off-hook.

Edit a number Press EditDial, << or

>>.

Hold/resume a call Press Hold or Resume.

Transfer a call to a

new number

Press Transfer and

enter a target number,

then press Transfer

again.

Start a standard (ad

hoc) conference call

With 1s

party on the line

press more > Confrn,

dial the participant,

then press Confrn

again.

Quick Reference Guide for

Cisco Unified IP Phones

7961G and 7941G

Softkey Definitions

Phone Screen Icons

Button Icons

Common Phone Tasks

Softkey Definitions

Answer Answer a call

Back Return to the previous Help

topic

Cancel Cancel an action or exit a

screen without applying

changes

CFwdALL Set up/cancel call forwarding

Clear Delete records or settings

Close Close the current window

ConfList View conference participants

Confrn Create a conference call

Delete Remove characters to the

right of the cursor when

using EditDial

Details

Open the Details call record

for a multiparty call in the

Missed Calls and Received

Calls logs

Dial Dial a phone number

DirTrfr Transfer two calls to each

other

EditDial Edit a number in a call log

EndCall Disconnect the current call

Erase Reset settings to their

defaults

Exit Return to the previous

screen

iDivert Send a call to your voice

messaging system

Join Join several calls already on

a single line to create a

conference

more Display additional softkeys

New Call Make a new call

Redial Redial the most recently

dialed number

Remove Remove a conference

participant

Resume Resume a call on hold

RmLstC Drop the last party added to

a conference call

Save Save the chosen settings

Search Search for a directory listing

Select Select a menu item or call

Transfer Transfer a call

Update Refresh content

<< Delete entered characters

>> Move through entered

characters

Phone Screen Icons

Line and Call State

Call Forwarding enabled

Call on hold

Connected call

Off-hook

On-hook

Incoming call

Shared line in use

Selected Device

Handset in use

Headset in use

Speakerphone in use

Other Features

Message waiting

Option selected

Feature enabled

Button Icons

Messages

Services (Disabled)

Help

Directories

Settings

Volume

Speaker

Mute

Headset

Contents

Getting Started 1

Using this Guide 1

Safety and Performance Information 2

Connecting Your Phone 3

An Overview of Your Phone 5

Understanding Buttons and Hardware 5

Understanding Phone Screen Features 7

Cleaning the Phone Screen 7

Understanding Feature Buttons and Menus 7

Understanding the Help System on Your Phone 8

Understanding Lines vs. Calls 8

Understanding Line and Call Icons 8

Understanding Feature Availability 9

Basic Call Handling 10

Placing a Call—Basic Options 10

Placing a Call—Additional Options 10

Answering a Call 11

Ending a Call 11

Using Hold and Resume 12

Using Mute 12

Switching Between Multiple Calls 12

Viewing Multiple Calls 13

Transferring Calls 13

Forwarding All Calls to Another Number 14

Making Conference Calls 14

Understanding Standard Conference Calls 14

Starting and Joining a Standard Conference 14

Using a Shared Line 16

Using a Handset, Headset, and Speakerphone 17

Using Phone Settings 18

Customizing Rings and Volume 18

Customizing the Phone Screen 18

Using Call Logs and Directories 19

Using Call Logs 19

Using Corporate Directory on Your Phone 20

Accessing the Voicemail System 21

Troubleshooting Your Phone 22

Index 23

Getting Started

Using this Guide

This guide provides you with an overview of the features available on your phone. You can read it

completely for a solid understanding of your phone’s capabilities, or refer to the table below for

pointers to commonly used sections.

If you want to... Then...

Explore your phone on your own Press on the phone when you need assistance.

Review safety information See Safety and Performance Information, page 2.

Connect your phone See Connecting Your Phone, page 3.

Use your phone after it is

installed Start with An Overview of Your Phone, page 5.

Learn what the button lights

mean See Understanding Buttons and Hardware, page 5.

Learn about the display See Understanding Phone Screen Features, page 7.

Make calls See Placing a Call—Basic Options, page 10.

Put calls on hold See Using Hold and Resume, page 12.

Mute calls See Using Mute, page 12.

Transfer calls See Transferring Calls, page 13.

Make conference calls See Making Conference Calls, page 14.

Share a line See Using a Shared Line, page 16.

Use your phone as a

speakerphone See Using a Handset, Headset, and Speakerphone, page 17.

Change the ring volume or tone See Using Phone Settings, page 18.

View your missed calls See Using Call Logs and Directories, page 19.

Listen to your voice messages See Accessing the Voicemail System, page 21.

See softkey and icon definitions Refer to the Quick Reference Card in the front of this guide.

Safety and Performance Information

Read the following safety notices before installing or using your Cisco Unified IP Phone:

IMPORTANT SAFETY INSTRUCTIONS

This warning symbol means danger. You are in a situation that could cause bodily injury. Before you

work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with

standard practices for preventing accidents.

Warning: Read the installation instructions before you connect the system to its power source.

Warning: Ultimate disposal of this product should be handled according to all national laws and

regulations.

Warning: Do not work on the system or connect or disconnect cables during periods of

lightning activity.

Warning: To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to

telephone network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain

TNV circuits. Some LAN and WAN ports use RJ-45 connectors. Use caution when connecting cables.

Caution: Inline power circuits provide current through the communication cable. Use the Cisco

provided cable or a minimum 24 AWG communication cable.

Power Outage

Your accessibility to emergency service through the phone is dependent on the phone being powered.

If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not

function until power is restored. In the case of a power failure or disruption, you may need to reset or

reconfigure equipment before using the Service or Emergency Calling Service dialing.

Connecting Your Phone

IMT will likely initially connect your new Cisco Unified IP Phone to the APU IP telephony network. If

your phone needs to be moved for any reason, refer to the figure and table below to connect your

phone.

1 DC adaptor port (DC48V) – Not used 5 Access port (10/100 PC) – Plug into

computer data port

2 AC-to-DC power supply – Not used 6 Handset port

3 AC power cord – Not used 7 Headset port

4 Network port (10/100 SW) – Plug into data jack 8 Footstand button

Connecting Your Phone

Your Cisco phone is powered by and runs off of a data connection. Your phone should be plugged

into a data jack (see 4 above), NOT a phone jack. Your computer can then run off of the data

connection through the phone by plugging your computer into the phone (see 5 above).

Adjusting the Footstand

To change the angle that your phone sits on your desk, adjust the footstand while pressing the

footstand button.

Adjusting the Handset Rest

When you connect your phone, you might want to adjust the handset rest to ensure that the receiver

will not slip out of the cradle. See the table below for instructions.

1 Set the handset aside and pull the square plastic tab from the handset rest.

2 Rotate the tab 180 degrees.

3 Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab.

Return the handset to the handset rest.

Headset Information

To use a headset, connect it to the headset port on the back of your phone. For headset models that

are compatible with your phone and supported by IMT, please see this site:

www.apu.edu/imt/telecommunications/headsets. Requests to purchase headsets can be emailed to

the IMT Support Desk at [email protected].

An Overview of Your Phone

The Cisco Unified IP Phone 7961G and the 7941G are full-feature telephones that provide voice

communication over the same data network that your computer uses, allowing you to place and

receive phone calls, put calls on hold, transfer calls, make conference calls, and so on. The Cisco

Unified IP Phone 7961G provides six line buttons for phone lines, while the Cisco Unified IP Phone

7941G provides two line buttons (see Understanding Buttons and Hardware, page 5 for more details).

In addition to basic call-handling features, your phone can provide enhanced productivity features that

extend your call-handling capabilities. Your phone supports a comprehensive online help system that

displays information on the phone screen.

Understanding Buttons and Hardware

You can use Figure 1 to identify buttons and hardware on your phone.

Figure 1 Cisco Unified IP Phone 7961G (the 7941G is identical but with only 2 line buttons)

Item Description For more information,

see...

1 Programmable

line buttons

Programmable buttons provide access to

different phone lines or extensions (line

buttons).

The buttons illuminate to indicate status:

Green, steady—Active call

Green, flashing—Held call

Amber, flashing—Incoming call

Red, steady—Remote line in use

•

Understanding Phone

Screen Features, page 7

•Basic Call Handling, page

•Using a Shared Line,

page 16

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