Cisco 8941 Manual de usuario

Operating Your Phone

This section describes how to operate your Cisco IP Phone and includes information on soft keys and phone

features.

Because there are differences in phone and site configurations, not all features described here might apply

to your phone. Consult your system administrator for more information.

Note

•Soft Key Descriptions, page 2

•Answer a Call, page 4

•Busy Lamp Field, page 4

•Call Back, page 4

•Call History, page 5

•Call Forward, page 8

•Call Park, page 9

•Call Pickup, page 9

•Call Recording, page 10

•Call Waiting, page 10

•Conference, page 11

•Distinctive Ring, page 11

•Do Not Disturb, page 11

•Hold/Resume a Call, page 12

•Hold Reversion, page 12

•Hunt Group, page 12

•Immediate Divert, page 13

•Intercom, page 13

•Missed Call, page 13

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•Mute a Call, page 14

•On-hook Predialing, page 14

•Phone Applications, page 14

•Phone Contact, page 15

•Place a Call, page 19

•Privacy, page 19

•Preferences, page 20

•Redial a Number, page 20

•Ring Setting, page 20

•Shared Lines, page 21

•Silent Monitoring and Recording, page 21

•Speed Dial, page 22

•Switching Between Calls on Different Lines, page 22

•Transfer a Call, page 22

•Video Calls, page 22

•Voicemail, page 23

Soft Key Descriptions

Your Cisco IP Phone is equipped with soft keys for call features and options. Soft keys are displayed along

the bottom of the LCD screen and activated using the corresponding buttons. Soft keys can change according

to the state of the phone.

Soft key availability depends on the system configuration and this is not the complete list of the soft keys.Note

FunctionSoft Key

Answers an incoming call.Answer

Notifies callers that the called line is available.CallBack

Forwards all calls.CFwdAll

Stores an active call temporarily to a parking number.CallPark

Cancels the last selection.Cancel

Clears the entire call history on the phone.Clear List

Connects callers to a conference call.Confrn

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Soft Key Descriptions

FunctionSoft Key

Deletes call records from call history.Delete

Dials the displayed number.Dial

Enables and disables the audio and visual indication of an incoming

call.

DND

Edits an entry.Edit

Exits from the current selection.Exit

Allows you to answer a call on a phone that is outside your call pickup

group.

GPickup

Provides load sharing of calls from the main directory.Hlog

Transfers a ringing, connected, or held call directly to a voice messaging

system.

I-Divert

Joins a call established on a different line into a conference.Join

Records a call.LiveRcd

Lists all the missed calls.Missed Calls

Scrolls through additional options (for example, use the More soft key

to locate the DND soft key).

Opens a new line on the speakerphone to place a call.NewCall

Returns to the previous screen.Return

Resumes a call.Resume

Allows answering a phone that is ringing on a co-worker’s phone.Pickup

Transfers an active call.Transfer

Shows call details.ViewDetails

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Soft Key Descriptions

Answer a Call

Procedure

Step 1 Lift the handset.

Step 2 If you are using a headset, press the Headset button.

Step 3 If you are using the speakerphone, press the Answer soft key or the Speaker button.

Step 4 If necessary, press the line button to select between incoming calls.

Auto Answer

Auto Answer connects incoming calls automatically after a default timeout and works with either the

speakerphone or headset.

Busy Lamp Field

Busy Lamp Field (BLF) allows configuring a directory number that a user can monitor for incoming calls.

When the directory number receives an incoming call, the system alerts the monitoring user, who can then

pick up the call.

Call Back

Call Back provides an audio and visual alert on the phone when a busy or unavailable party becomes available.

Call Back, which is available as a soft key, may also be available as a feature button. See your system

administrator for additional information.

Set up a Call Back Notification

Procedure

Step 1 Press the Callback soft key while listening to the busy tone or ring sound.

Step 2 A confirmation screen displays on the phone.

Step 3 Press the Exit soft key to exit from the confirmation screen.

Step 4 Your phone alerts you when the line is free.

Step 5 Press the Redial hard key to place the call again.

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Answer a Call

Call History

Call History allows you to view information about the last 150 calls on your phone. Individual calls and call

groups are listed chronologically from the most recent call to the oldest one. (If your phone has multiple lines,

calls on all lines are added together. The oldest calls over the 150-call limit are dropped from the history.)

In the Call History screen, the line information, such as “Line: 5623,” is shown in the upper right corner to

indicate the line name or number for which the call history is displayed.

For each call record or call group, an icon to the left of the caller ID shows the call type:

•Received—

•Placed—

•Missed—

If the caller ID is unavailable, “Unknown” is displayed, and the phone number is listed.

Calls for the same caller ID and phone number are grouped together only if they occur in chronological order

and do not have calls associated . For each group, the time of the latest call and the number of calls, such as

“(3),” are displayed:

• Incoming (Received) and outgoing (Placed) calls are grouped together.

• Missed calls are grouped together in a separate group.

For each individual card record or call group, the phone number is listed in blue and is contact sensitive for

touch dialing.

Hunt group and multiparty calls show an icon to the right of the caller ID that differentiates the call from a

normal call, and these calls are not grouped even when they are next to each other in the list.

A (plus) +symbol on entries in call history, redial, or call directory indicates that your phone is set up to list

international calls. For more information, see your system administrator.

Clear Call History

Procedure

Step 1 Press the Applications button .

Step 2 Select Call History. (Use the Navigation bar and button to scroll and select.)

Step 3 Select All Lines or the line that you want to view.

Step 4 Press the Clear soft key. (You may need to press the More soft key first.)

Step 5 Press the Delete soft key to delete the Call History screen or press the Cancel soft key to go back to the Call

History screen.

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Call History

Delete a Call Record From Call History

Procedure

Step 1 Press the Applications button .

Step 2 Select Call History. (Use the Navigation bar and button to scroll and select.)

Step 3 Select All Lines or the line that you want to view.

Step 4 Highlight the call you want to delete.

Step 5 Press the Del Call soft key. (You may need to press the More soft key first.)

Step 6 Press the Delete soft key to delete the call or press the Cancel soft key to go back to the Call History screen.

Edit Number From Call History

Procedure

Step 1 Press the Applications button .

Step 2 Select Call History. (Use the Navigation bar and button to scroll and select.)

Step 3 Select All Lines or the line that you want to view.

Step 4 Highlight the call you want to edit.

Step 5 Press the EditDial soft key. (You may need to press the More soft key first.)

Step 6 Press the Forward Arrow soft key to move the cursor to the right and press the Backward Arrow soft key

to move the cursor to the left.

Step 7 Press the Back Delete soft key to delete numbers.

Step 8 Press the Dial soft key to dial the edited number.

Step 9 Press the Back soft key to return to the Call History screen.

Filter Call History

Procedure

Step 1 Press the Applications button .

Step 2 Select Call History. (Use the Navigation bar and button to scroll and select.)

Step 3 To sort calls for a specific phone line, select All Lines or the line that you want to view.

Step 4 To sort by missed calls for the selected line, select the Missed soft key.

The Call History screen displays only the missed calls on the selected line.

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Delete a Call Record From Call History

Step 5 To view all calls in the Call History screen, press the All Calls soft key.

Step 6 Press the Exit soft key to return to the Call History screen.

Place a Call from Call History

Procedure

Step 1 Press the Applications button .

Step 2 Select Call History. (Use the Navigation bar and button to scroll and select.)

Step 3 Select All Lines or the line that you want to view.

Step 4 From the Call History screen, highlight the call you want to dial and perform one of the following:

• Press the New Call soft key.

• Press the line key.

• Pick up the handset.

• Press the Speaker or Headset button.

View Call History

Procedure

Step 1 Press the Applications button .

Step 2 Select Call History. (Use the Navigation bar and button to scroll and select.)

Step 3 Select All Lines or the line that you want to view.

Step 4 Press the Exit soft key to return to the Call History screen.

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Place a Call from Call History

View Call Record Details

Procedure

Step 1 Press the Applications button.

Step 2 Select Call History (use the Navigation pad and Select button to scroll and select).

Step 3 Select a call record or group and press the ViewDetails soft key (you may need to press the More soft key first).

•For each individual call, the Details screen displays the line information in the upper right corner, such

as “Line: 5782,” and the call name, call number, alternate number (if available), call disposition (call

type), call duration, and time of the call.

•For each call group, the details shown are the same as for an individual call. The only difference is that

the multiple call-related information is shown, such as call disposition (call type), call duration, and time

of call, because this is a group of calls (Placed/Received or Missed). (In a group of Missed calls, individual

records show no call duration.)

•For each multiparty or hunt group call, the Details screen displays the line information in the upper right

corner. For the caller ID and number listed at the top of the screen, the call name, call number, alternate

number, and as applicable, the hunt group information, if available.

Step 4 Press the Return soft key to return to the Call History screen.

Step 5 Press the Exit soft key to return to the Applications screen.

Step 6 While on a connected call, press the ViewDetails soft key to show the Call Details screen. This screen displays

single call information and call duration and is updated each second.

Call Forward

Call Forward feature allows redirecting incoming calls to another directory number. Call forward options

include the following:

• Call Forward All

• Call Forward Busy

• Call Forward No Answer

• Call Forward No Coverage

Call Forward is available as a soft key. See your system administrator for additional information.

Call Forward All (Forward calls, Missed calls, and Voicemail)

Call Forward allows you to forward calls.

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View Call Record Details

Procedure

Step 1 Press the Forward All soft key.

Step 2 Enter the number to forward.

If forward is turned on and there are unheard voicemails, the white “call forward” icon with a red

background is shown.

Note

Call Park

Call Park allows you to park (temporarily store) a call you receive on your phone, which you can then retrieve

from another phone (for example, a phone at a co-worker’s desk or in a conference room).

There are two ways you can park a call:

1Park—Allows you to park an active call that you answered on your phone, and retrieve it using another

phone in the Cisco Unified Communications Manager Express system.

2Directed Call Park—Allows you to park and retrieve an active call in two different ways:

aAssisted Directed Call Park—Allows you to park an active call by pressing a line button, which your

system administrator sets up as a speed dial line.

With this type of directed call, you can monitor the status of the line (in-use, idle, or in Do Not Disturb

state) using Line Status indicators.

bManual Directed Call Park—Allows you to park an active call by transferring it to a Directed Call

number, which your system administrator sets up.

You retrieve the call at another phone by dialing a park retrieval prefix number (provided by your

system administrator), then dialing the Directed Call number you used to park the call.

Your system administrator sets up either the Directed Call Park or Park feature on your phone, but not both.

Call Pickup

Call Pickup allows you to answer a call that is ringing on a co-worker’s phone by redirecting the call to your

phone.

There are three ways you can pick up a call:

1Pickup—Allows you to answer a call that is ringing on another phone within your call pickup group.

If multiple calls are available for pick up, your phone picks up the oldest call first (the call that has been

ringing for the longest time).

2Group Pickup—Allows you to answer a call on a phone that is outside your call pickup group by:

• Using a group pickup number (provided by your system administrator)

• Dialing the ringing phone’s number.

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Call Park

3Other Pickup—Allows you to answer a call that is ringing on another phone within in your call pickup

group or in an associated call pickup group.

Your system administrator sets up the call pickup group you are in and the Pickup soft keys depending

on your call-handling needs and work environment.

Your system administrator may also change the function of the Pickup key to operate as Directed Pickup

of a specific extension instead of local group pickup. In this configuration, the calls from you local group

can be picked up by pressing the GPickUp key followed by the Star key.

Note

Directed Call Pickup

Allows answering a call that is ringing on a particular directory number.

Group Pickup

Allows you to answer a call that is ringing on a directory number in another group.

Call Recording

Allows to record a call via the LiveRcd soft key.

Call Waiting

If you are on a call when a second call comes in, Call Waiting provides cues to notify you that a new call is

ringing on your phone when you are talking on another call, including:

• Call waiting tone (single beep)

• An amber flashing line button

If the two calls were placed on hold, when you press the line key, the call that is highlighted will be

resumed. This is the only time that the line key function maps to the highlighted session.

Note

Use one of the following methods to receive the call:

• Press the line key LED.

• Press the Answer soft key.

• Press the Select hard key.

To swap between the two calls, you can use one of the following methods:

• Press the line key LED.

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Directed Call Pickup

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