Cisco 6800 Series Manual de usuario

C O NTENTS

Your Phone 1

CHAPTER 1

The Cisco IP Phone 6800 Series Multiplatform Phones 1

New and Changed Features 2

New and Changed for Firmware Release 11.2(3) 2

New and Changed for Firmware Release 11.2(2) 3

New and Changed for Firmware Release 11.2(1) 3

New and Changed for Firmware Release 11.1(2) 4

New and Changed for Firmware Release 11.1(1) 5

Phone Setup 5

Adjust the Handset Rest 5

Connect to the Network 6

Set a Password on Initial Phone Boot Up 6

Sign into Your Extension from Another Phone (Extension Mobility) 6

Sign out of Your Extension from Another Phone 7

Sign Out of a Phone as a Guest 7

Set the Profile Rule on the Phone 8

Coworker Line Status 8

Activate or Deactivate Monitoring of the BLF List 9

Configure Monitoring of an Individual Line 10

Remove the Feature Configured on a Line Key 11

Phone Web Page 12

Speed-Dial Numbers 12

Cisco IP Phone 6821 Multiplatform Phones Buttons and Hardware 13

Cisco IP Phone 6841 and 6851 Multiplatform Phones Buttons and Hardware 15

Navigation 16

Cisco IP Phone 6800 Series Multiplatform Phones User Guide

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CiscoIPPhone6800SeriesMultiplatformPhonesUserGuide

Softkey, Line, and Feature Buttons 16

Phone Screen Features 17

Clean the Phone Screen 18

Differences Between Phone Calls and Lines 18

Energy Savings 18

Additional Help and Information 19

Accessibility Features 19

Cisco IP Phone 6821 Multiplatform Phones Hearing-Impaired Accessibility Features 19

Cisco IP Phone 6841 and 6851 Hearing-Impaired Accessibility Features 21

Cisco IP Phone 6821 Multiplatform Phones Vision-Impaired and Blind Accessibility Features

Cisco IP Phone 6841 and 6851 Vision-Impaired and Blind Accessibility Features 25

Cisco IP Phone 6821 Multiplatform Phones Mobility-Impaired Accessibility Features 28

Cisco IP Phone 6841 and 6851 Mobility-Impaired Accessibility Features 29

Third-Party Accessibility Applications 31

Troubleshooting 31

Find Information About Your Phone 31

View the Customization State on the Phone 32

View the Network Status 32

View the Phone Status 33

View the Status Messages on the Phone 33

View the Line Status 34

View 802.1X Transaction Status 34

View the Reboot History 34

Report All Phone Issues 34

Factory Reset the Phone from Phone Web Page 35

Identify Phone Issues with a URL in the Phone Web Page 35

Lost Phone Connectivity 36

Cisco One-Year Limited Hardware Warranty Terms 36

Calls 37

CHAPTER 2

Make Calls 37

Make a Call 37

Make a Call with the Speakerphone 38

Cisco IP Phone 6800 Series Multiplatform Phones User Guide

Contents

Make a Call with a Headset 38

Redial a Number 38

Make an Emergency Call 38

Speed Dial 39

Assign a Speed-Dial Code from the Phone Screen 39

Make a Call with a Speed-Dial Code 40

Configure a Speed Dial on a Line Key 40

Remove a Speed Dial from a Line Key 40

Use the Line in Focus for Speed-Dial Calls 41

Use the Line in Focus to Check Speed-Dial Calls 41

Dial an International Number 41

Secure Calls 42

Answer Calls 42

Answer a Call 42

Answer Call Waiting 42

Decline a Call 42

Silence an Incoming Call 42

Turn On Do Not Disturb 43

Turn On or Turn OffDND Using a Star Code 43

Answer a Coworker's Phone (Call Pickup) 44

Answer a Call Within Your Group (Pickup) 44

Mute Your Call 44

Hold Calls 44

Put a Call on Hold 44

Answer a Call Left on Hold for Too Long 45

Swap Between Active and Held Calls 45

Call Park 45

Place a Call on Hold with Call Park 46

Retrieve a Call on Hold with Call Park 46

Forward Calls 46

Forward a Call in Specific Situations with the Phone Web Page 47

Transfer Calls 48

Transfer a Call to Another Person 48

Consult Before You Complete a Transfer 48

Cisco IP Phone 6800 Series Multiplatform Phones User Guide

Contents

Conference Calls and Meetings 49

Add Another Person to a Call 49

Conference with aStar Code 49

Page a Group of Phones (Multicast Paging) 50

Multiple Lines 50

Answer the Oldest Call First 50

View All Calls on Your Phone 50

Shared Lines 50

Add Yourself to a Call on a Shared Line 51

Record a Call 51

Call Center Features 52

Sign Out as a Call Center Agent 52

Change Your Status as a Call Center Agent 52

Accept a Call Center Call 53

Hold an Agent Call 53

Set a Disposition Code While on a Call Center Call 53

Trace a Call 54

Escalate a Call to a Supervisor 54

Contacts 55

CHAPTER 3

Search for a Contact in Multiple Directories 55

Corporate Directory 56

Dial a Contact in the Corporate Directory 56

Broadsoft Directory 57

Search for a Contact in Your BroadSoft Directory 57

LDAP Directory 57

Search for a Contact in Your LDAP Directory 57

Instant Message and Presence Contacts 58

Presence 58

Make a Call to an IM and Presence Contact 58

Change Your Presence State 59

Personal Address Book 59

Add a New Contact to Your Personal Address Book 59

Cisco IP Phone 6800 Series Multiplatform Phones User Guide

Contents

Add a New Contact to Your Personal Address Book with Phone Web Page 60

Search for a Contact in Your Personal Address Book 60

Call a Contact in Your Personal Address Book 60

Edit a Contact in Your Personal Address Book 61

Remove a Contact from Your Personal Address Book 61

Reverse Name Lookup for Incoming and Outgoing Calls 61

Recent Calls 63

CHAPTER 4

Recent Calls List 63

View Your Recent Calls 63

View Calls Logs from BroadWorks XSI Server 64

Return a Recent Call 64

Clear the Recent Calls List 65

Create a Contact from a Recents Record 65

Delete a Call Record 66

Delete All Call Records 66

Voicemail 67

CHAPTER 5

Your Voicemail Account 67

Set up Voicemail on Your Phone 67

Check for New Voice Messages 68

Access Voicemail 68

Access Audio Voicemail 68

Settings 69

CHAPTER 6

Settings Overview 69

User Preferences Menu 69

Call Preferences 69

Forward Calls in Specific Situations from Your Phone 69

Set up Voicemail on Your Phone 70

Block Caller ID 70

Block an Anonymous Call 71

Turn on Do Not Disturb for a Specific Line 71

Control the Call Waiting Tone 72

Cisco IP Phone 6800 Series Multiplatform Phones User Guide

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Contents

Secure a Call 72

Set Up an Auto Answer Page 72

Enable the Missed Call Shortcut 73

Add Multiple Locations for a BroadWorks XSI User 73

Audio Preferences 73

Specify an Audio Device for a Call 74

Change the Ringtone 74

Screen Preferences 74

Change the Screen Saver 74

Set the Backlight Timer 75

Adjust the Phone Screen Contrast 76

Set the Phone Wallpaper 76

Attendant Console Preferences 76

Change the Display Mode 76

Device Administration Settings 77

Change the Time Format 77

Change the Date Format 77

Set Language 77

Set up Power Save 78

Set Password 78

Set up the Profile Account 79

Phone Web Page Preferences 79

Assign a Ring Tone with the Phone Web Page 79

Turn on DND from the Phone Web Page 80

Configure the Screen Saver with the Phone Web Page 80

Adjust the Backlight Timer from Phone Web Page 81

Add a Logo as a Phone Background 81

Restart Your Phone 82

Accessories 83

CHAPTER 7

Supported Accessories 83

Headsets 83

Standard Headsets 84

Connect a Standard Headset 84

Cisco IP Phone 6800 Series Multiplatform Phones User Guide

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Contents

E-Hookswitch Headset 84

Cisco 6800 Series Key Expansion Module Setup Overview 84

Key Expansion Module Buttons and Hardware 85

Find Information about the Key Expansion Module of Your Phone 85

Adjust the Contrast of the Key Expansion Module 86

Change the Display Mode of the Key Expansion Module from the Phone 87

Product Safety and Security 89

CHAPTER 8

Safety and Performance Information 89

Power Outage 89

External Devices 89

Ways to Provide Power to Your Phone 90

Phone Behavior During Times of Network Congestion 90

UL Warning 90

Compliance Statements 90

Compliance Statements for the European Union 90

CE Marking 90

Compliance Statements for Canada 91

Compliance Statements for New Zealand 91

Permit to Connect (PTC) General Warning 91

Compliance Information for Japan 91

FCC Compliance Statements 91

FCC Part 15.19 Statement 92

FCC Part 15.21 Statement 92

FCC RF Radiation Exposure Statement 92

FCC Receivers and Class B Digital Statement 92

Cisco Product Security Overview 92

Important Online Information 93

Cisco IP Phone 6800 Series Multiplatform Phones User Guide

Contents

Cisco IP Phone 6800 Series Multiplatform Phones User Guide

Contents

CHAPTER 1

Your Phone

•The Cisco IP Phone 6800 Series Multiplatform Phones, on page 1

•New and Changed Features, on page 2

•Phone Setup, on page 5

•Sign into Your Extension from Another Phone (Extension Mobility), on page 6

•Sign in to a Phone as a Guest, on page 7

•Set the Profile Rule on the Phone, on page 8

•Coworker Line Status, on page 8

•Phone Web Page, on page 12

•Cisco IP Phone 6821 Multiplatform Phones Buttons and Hardware, on page 13

•Cisco IP Phone 6841 and 6851 Multiplatform Phones Buttons and Hardware, on page 15

•Energy Savings, on page 18

•Additional Help and Information, on page 19

The Cisco IP Phone 6800 Series Multiplatform Phones

The Cisco IP Phone 6800 Series Multiplatform Phones deliver easy-to-use, highly-secure voice communications.

In the following figure, the Cisco IP Phone 6821 Multiplatform Phones is on the left. The Cisco IP Phone

6841 and 6851 Multiplatform Phones look the same, and is on the right.

Figure 1: Cisco IP Phone 6800 Series Multiplatform Phones

Cisco IP Phone 6800 Series Multiplatform Phones User Guide

Table 1: Cisco IP Phone 6800 Series Multiplatform Phones Major Features

685168416821Features

Grayscale, with backlightGrayscale, with backlightGrayscale, with backlightScreen

442Lines

994

(See note below)

Fixed feature keys

SupportedNot supportedSupportedPower over Ethernet

(PoE)

SupportedNot supportedNot supportedElectronic Hookswitch

Headset support

The Cisco IP Phone 6821 Multiplatform Phones presents many features on the softkeys instead of hard keys.

Note

Your phone must be connected to a network and configured to connect to acall control system. The phones

support many functions and features, depending on the call control system. Your phone might not have all

functions available, based on the way your administrator has set it up.

When you add features to your phone, some features require a line button. But each line button on your phone

can support only one function (a line, a speed dial, or a feature). If your phone's line buttons are already in

use, your phone won't display any additional features.

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