CAMBRIONIX TS3-16 Manual de usuario

User Manual

TS3-16

2022/02

TS3-16 Page 1 of 33

1.Table of Contents

1.Table of Contents 1

2.Your TS3-16 at a glance 3

2.1.Key Features 3

3.Safety 4

3.1.Signal word panel 4

3.2.Safety alert symbol 5

3.3.Pictograms 5

3.4.Product modification 5

3.5.Power supply 6

3.6.Storage and Installation 7

4.Getting Started 8

4.1.Opening your product 8

4.2.What's Included 8

4.3.Connecting to the mains 8

4.4.Connecting to Host 8

4.5.Registration 9

4.6.Help and Support 9

5.Using your TS3-16 10

5.0.1 LED Configuration 10

5.1.Using without connecting to host 10

5.2.Using when connected to host 11

5.2.1 Connecting the Hub to a host computer 11

5.2.2 Authorising Thunderbolt hubs on Linux 11

5.2.3 Charging 12

5.2.4 Data Transfer 12

5.2.5 Communication Interface and Protocol 12

5.3.Scalability 14

5.4.Manage Ports & Your TS3-16 15

5.4.1 Port Modes 15

5.4.2 Charging Profiles 15

5.4.3 Firmware 15

5.5.Software 17

5.5.1 Installing-Software 17

5.5.2 LiveViewer 18

5.5.3 Cambrionix API 19

5.5.4 Updating Software 19

5.5.5 Removing Software 20

5.5.6 Command Line Instructions (CLI) 21

5.6.Cleaning your TS3-16 24

TS3-16 Page 2 of 33

6.Product Specifications 25

6.1.Input Power Requirements 25

6.2.Output Power 25

6.3.Physical specifications 25

6.4.Packaged information 25

6.5.Consumables and Placing Orders 26

7.Troubleshooting 28

7.1.Device connection. 28

7.2.Hub connection issues 29

8.Disposal 30

9.Returns and Damaged Products 31

9.1.What do I do if my order arrives and something the product is faulty or is phys-

ically damaged? 31

9.2.What happens after I have requested a Return? 31

10.Compliance and Standards 32

TS3-16 Page 3 of 33

2.Your TS3-16 at a glance

The TS3-16 has been designed to provide high-speed data transfer to USB 3.2 compliant devices

without being constrained by endpoint limits.

The TS3-16 can charge attached USB devices without using a local computer. The TS3-16 allows

almost any device to be charged at its optimum rate (up to 2.4A). The firmware can be up-

dated to ensure the TS3-16 can charge the latest devices. It is ready to charge out-of-the-box

and to sync devices when attached to a host computer.

When a local (host) computer is attached the host can control the operation of each individual

port using software provided by Cambrionix. Device charging and synchronisation can be

monitored through Cambrionix’s LiveViewer App, the Application Programming Interface (API)

or Command Line Interface (CLI). Cambrionix’s free monitoring and control software can be

downloaded from www.cambrionix.com/products/api

With your TS3-16 there is a Thunderbolt™ connection to the host which is capable of up to

40Gbps, meaning your upstream speeds to the host will be capable of this data transfer rate.

The upstream data transfer rate will be shared amongst the downstream 16 x USB 3.2 Type-A

connections.

2.1.Key Features

Up To

5Gbps

per Port

Up To

2.4A

per Port

Up To

Devices

Transfer Data Seamlessly Power Scalability

Each high speed port can

transfer data up to 5Gbps

Each port can charge devices up

to 2.4A (12W)

Up to 96 devices can be con-

nected at once using multiple

hubs

TS3-16 Page 4 of 33

3.Safety

This user manual is for informational purposes only, it contains information for start-up and

operation of this product. Note: the contents and the product described are subject to change

without notice. To avoid injuries and damage observe the safety instructions of the user

manual.

This manual has been arranged to follow IEC/ICEE 82079-1 standards. This is to facilitate the

easier understanding and location of information relating to the TS3-16. Any errors or

omissions can be reported back using our support ticket system (see"Help and Support") this

way any issues can be collected and fixed.

Understanding and observing the instructions in this user manual are prerequisites for

hazard-free use and safety during operation. This user manual cannot cover all conceivable

applications. If you would like additional information or if problems arise that are not

sufficiently addressed in this manual please ask your distributor or contact us directly using the

means preferred which are located on the back cover of this manual.

CAUTION

Personal Injury and Damage to the product

lObserve the safety instructions in this user manual

3.1.Signal word panel

Depending on the probability of serious consequences, potential dangers are identified with a

signal word, the corresponding safety colour, and if appropriate, the safety alert symbol.

CAUTION

Indicates a potentially hazardous situation which, if not avoided, may result in moderate or

minor (reversible) injury.

CAUTION

Indicates a potentially hazardous situation which, if not avoided, may result in damage to the

product and/ or its functions or of a property in its proximity.

TS3-16 Page 5 of 33

3.2.Safety alert symbol

Use of the safety alert symbol indicates a risk of injury.

Observe all measures that are marked with the safety alert symbol in order to

avoid injury

3.3.Pictograms

Warning Signs

Electrical hazard Fire Hazard

Mandatory action signs

Read operating instructions Mandatory regulation

3.4.Product modification

Cambrionix products are designed and manufactured to meet the requirements of UK and

International safety regulations. Modifications to the product could affect safety and render the

product non-compliant to relevant safety standards, which could result in injury or damage to

the product.

CAUTION

Electric shock or personal injury may occur

lDo not modify the product in any way

lDo not dismantle the product

TS3-16 Page 6 of 33

CAUTION

Fire or personal injury may occur

lDo not obstruct air vents on the product

lDo not cover the product in combustible material

CAUTION

Damage to your product may occur

lDo not bend or compress any part of the product

3.5.Power supply

This section describes safety precautions you must follow when using the power supply.

CAUTION

Electric shock or personal injury may occur

lDo not use a damaged power cord or plug, or a loose power socket

lDo not touch the power plug with wet hands

lDo not allow liquids to come into contact with the unit or power supply

CAUTION

Damage to your product may occur

lDo not short circuit the Power Supply Unit (PSU) supplied with your

product

lDo not disconnect the power cord while the product is being used

lDo not bend or pull the power cord with excessive force

TS3-16 Page 7 of 33

3.6.Storage and Installation

This section describes safety precautions you must follow when installing and storing your TS3-

16.

CAUTION

Electric shock or personal injury may occur

lDo not place the power cord near heat sources

lConnect the plug to an earthed socket

CAUTION

Damage to your Cambrionix product may occur

lOperate the product only in an environment where the ambient

temperature is inside the operating temperature range

lOperate the product only in an environment where the relative humidity is

inside the operating range

lBe careful not to leave the power cord underneath a heavy object

CAUTION

Overheated power sockets may cause a fire

lDo not overload the power socket that your hub is connected to

lInsert the power plug all the way into the socket so that it is not loose

TS3-16 Page 8 of 33

4.Getting Started

This manual provides a reference for end-users who are installing for the first time and using

their hub thereafter. As well as a guide for product safety-related information.

The TS3-16 is intended to be used in an indoor static environment in which the environment

falls within the tested specifications to provide charge, sync and management functionality. For

information on the environment specifications please see the physical specifications section of

this manual.

4.1.Opening your product

When you have received your product please check the packing slip to ensure all products and

quantities of them are correct before opening. This is to avoid retesting and repackaging any

items which are not required.

When opening the packaging use a suitable method to open the box i.e. do not use a knife. This

is to ensure the product is not damaged.

4.2.What's Included

lThunderbolt™ 3 Cable (to provide communication between host system and the hub)

lTS3-16 Hub

l2m Mains power cable (Country specified on order including fuse for UKplugs)

4.3.Connecting to the mains

Making sure you adhere to local safety regulations, connect the power cable to the socket and

switch the power supply on. The hub is now ready to charge attached devices.

Periodic inspection should be made to power supply cables and any USB cables for any signs of

damage. If any damage is found then replace damaged cord before further use.

4.4.Connecting to Host

Once the power is connected connect the TS3-16 to your host system using a Thunderbolt™ 3

cable, this is provided with your hub. Using an incorrect host cable may result in the hub and all

TS3-16 Page 9 of 33

subsequent ports not being recognised by your host.

Cambrionix would recommend using the Thunderbolt™ cable that is provided with our TS3-16.

If you are looking at purchasing your own cable then to achieve 40Gbps a suitable cable would

be either:

lup to 0.8m passive

lup to 2m active.

Cambrionix recommend using cables certified by Intel® , all cables with the Thunderbolt™ logo

should have certification.

Please note that USB specifications require a minimum 100 mA charge current to be delivered

during data transfer. As indicated in above, if the attached device has a BC1.2 compliant CDP

port, the device can draw up to 2.4A while transferring data.

4.5.Registration

You may register your product at www.cambrionix.com/product-registration

4.6.Help and Support

FAQs and help can be found on the Help page here

lwww.cambrionix.com/help_pages/help.

You can raise a support ticket for more in depth support here

lhttps://cambrionix.atlassian.net/servicedesk/customer/portals

You can also download any of our manuals and keep up to date at the link here

lwww.cambrionix.com/product-user-manuals

When contacting support it will be helpful to supply us with the product information for the

hub in question. This can be found on the Device Information Plate which is either on the

underside or back of the unit. Including serial and POnumbers can help identify the product in

question faster and speed up the process.

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