CAMBRIONIX SuperSync15 Manual de usuario

SuperSync-15

User Manual

SuperSync-15 Page 1 of 44

1. Table of Contents

1. Table of Contents 1

2. Your SuperSync-15 at a glance 3

2.1. Key Features 3

3. Safety 4

3.1. Signal word panel 4

3.2. Safety alert symbol 5

3.3. Pictograms 5

3.4. Product modification 5

3.5. Power supply 6

3.6. Storage and Installation 6

4. Getting Started 8

4.1. Unpacking your product 8

4.2. What's Included 8

4.3. Connecting to the mains 9

4.4. Connecting to a Host 9

4.5. Charging 9

4.6. Cables 9

4.7. Registration 10

4.8. Help and Support 10

5. Using your SuperSync-15 11

5.0.1 Fan Behaviour 11

5.1. Using without connecting to a host 12

5.2. Using when connected to a host 12

5.2.1 Connecting the Hub to a host computer 12

5.2.2 Charging 12

5.2.3 Data Transfer 13

5.2.4 Communication Interface and Protocol 13

5.3. Scalability 14

5.4. Managing Ports & Your SuperSync-15 15

5.4.1 Port Modes 15

5.4.2 Switching port modes 15

5.4.3 Charging Profiles 16

5.4.4 Firmware 16

5.5. Software 19

5.5.1 Installing Software 19

5.5.2 LiveViewer 20

5.5.3 Cambrionix API 22

5.5.4 Updating Software 22

5.5.5 Removing Software 23

SuperSync-15 Page 2 of 44

5.5.6 Command Line Instructions (CLI) 24

5.6. Cleaning your SuperSync-15 26

6. Product Specifications 27

6.1. Input Power Requirements 27

6.2. Output Power 27

6.3. Rail value limits 27

6.4. Physical specifications 27

6.5. Packaged information 28

6.6. Consumables and Placing Orders 28

6.7. Hub Architecture 29

6.8. Power Supply 31

7. Troubleshooting 33

7.1. Common troubleshooting tips 33

7.2. Logging through LiveViewer 33

7.3. Hardware Failure 33

7.4. Device connection 34

7.5. Hub connection issues 35

7.6. Using with a headless system 36

7.7. Software troubleshooting 36

8. Disposal 38

9. Returns and Damaged Products 39

9.1. What if my order arrives with an issue? 39

9.2. What happens after I have requested a Return? 39

10. Compliance and Standards 40

11. Terms and Conditions 41

SuperSync-15 Page 3 of 44

2. Your SuperSync-15 at a glance

The SuperSync-15has been designed primarily for desktop use, being highly compact and quiet. It

provides 10W of charging power to each of its USB 3.2 SuperSpeed Type-A ports, allowing mobile

devices to be charged quickly, safely and reliably. All ports can be controlled using Cambrionix

software to enable charging and data transfer while monitoring important port and device

information.

The SuperSync-15 can charge attached USB devices without using a local computer, and our

intelligent charging algorithm allows almost any device to be charged at its optimum rate (up to 2.1A).

The firmware can be updated to enable new charging profiles, ensuring the SuperSync-15 can charge

the latest devices. It is ready to charge out-of-the-box and sync devices when attached to a host

computer.

When a local (host) computer is connected, the host can control the operation of the ports using

available software. Device charging and synchronisation can be monitored through

Cambrionix’s LiveViewer App, the Application Programming Interface (API) or Command Line

Interface (CLI). Cambrionix’s free monitoring and control software can be downloaded from

www.cambrionix.com/software

You can download the latest version of this manual and all product user manuals from our website at

the following link. www.cambrionix.com/product-user-manuals

2.1. Key Features

Up To

5(Gbps)

per Port

Up To

2.1A

per Port

Up To

Devices

Transfer Data

Seamlessly Power Scalability

Each high-speed port can

transfer data up to 5(Gbps)

Each port can charge

devices up to 2.1A

(10W)

Up to 85 devices can be

connected at once using

multiple hubs

SuperSync-15 Page 4 of 44

3. Safety

This user manual is for informational purposes only, it contains information for the start-up and

operation of this product. Note: the contents and the product described are subject to change

without notice. To avoid injuries and damage, observe the safety instructions in the user manual.

This manual has been arranged to follow the IEC/ICEE 82079-1 standard. This is to facilitate the easier

understanding and location of information relating to the SuperSync-15. Any errors or omissions can

be reported using our support ticket system (seeHelp and Support). This way, any issues that are

discovered can be acted on quickly and we can update the documentation to reflect this.

Understanding and observing the instructions in this user manual are prerequisites for hazard-free

use and safety during operation. This user manual cannot cover all possible applications. If you would

like additional information or if problems arise that are not sufficiently addressed in this manual,

please ask your distributor or contact us directly using the means preferred, which are located on the

back cover of this manual.

CAUTION

Personal Injury and Damage to the product

Always observe the safety instructions in this user manual

3.1. Signal word panel

Depending on the probability of serious consequences, potential dangers are identified with a signal

word, the corresponding safety colour, and if appropriate, the safety alert symbol.

CAUTION

Indicates a potentially hazardous situation that, if not avoided, may result in moderate or

minor (reversible) injury.

CAUTION

Indicates a potentially hazardous situation which, if not avoided, may result in damage to the

product and its functions, or to property in its proximity.

SuperSync-15 Page 5 of 44

3.2. Safety alert symbol

Use of the safety alert symbol indicates a risk of injury.

Observe all measures that are marked with the safety alert symbol in order to avoid injury

3.3. Pictograms

These symbols will be used throughout this documentation to alert to any potential dangers or any

actions that must be taken.

Warning Signs

Electrical hazard Fire Hazard

Mandatory action signs

Read operating instructions Mandatory regulation

3.4. Product modification

Cambrionix products are designed and manufactured to meet the requirements of UK and

international safety regulations. Modifications to the product could affect safety and render the

product non-compliant with relevant safety standards, resulting in injury or damage to the product.

CAUTION

An electric shock or personal injury may occur

Do not modify the product in any way.

Do not dismantle the product.

SuperSync-15 Page 6 of 44

CAUTION

Fire, or personal injury may occur

Do not obstruct air vents on the product.

Do not cover the product in or place near combustible material.

CAUTION

Damage to your product may occur

Do not bend or compress any part of the product.

3.5. Power supply

This section describes the safety precautions you must follow when using the external power supply.

CAUTION

An electric shock or personal injury may occur

Do not use a damaged power cord or plug, or a loose power socket.

Do not touch the power plug with wet hands.

Do not allow liquids to come into contact with the unit or power supply.

CAUTION

Damage to your product may occur

Do not short circuit the Power Supply Unit (PSU) supplied with your product.

Do not disconnect the power cord while the product is being used.

Do not bend or pull the power cord with excessive force.

Do not use a power supply that exceeds the power supply specifications

within this manual

3.6. Storage and Installation

This section describes safety precautions you must follow when installing and storing your

SuperSync-15.

SuperSync-15 Page 7 of 44

CAUTION

An electric shock or personal injury may occur

Do not place the power cord near heat sources.

Connect the plug only to an earthed socket.

CAUTION

Damage to your Cambrionix product may occur

Operate the product only in an environment where the ambient

temperature is inside the operating temperature range.

Operate the product only in an environment where the relative humidity is

inside the operating range.

Be careful not to leave the power cord underneath a heavy object.

CAUTION

Overheated power sockets may cause a fire

Do not overload the power socket that your hub is connected to.

Insert the power plug all the way into the socket so that it is not loose.

CAUTION

Overloading the brackets may cause failure

The rack brackets for all our products are not designed to be used in a mobile

application, bracket failure could occur if the units are not supported fully e.g

Shock during road transport.

SuperSync-15 Page 8 of 44

4. Getting Started

This manual provides a reference for end-users installing for the first time and using their hub

afterwards. As well as a guide for product safety-related information.

The SuperSync-15 is intended to be used in an indoor static environment in which the environment

falls within the tested specifications to provide charge, sync and management functionality. Please

see the physical specifications section of this manual for information on the environment

specifications.

4.1. Unpacking your product

When you have received your product, please check the packing slip inside the box to ensure all

contents and quantities are correct before opening. This is to avoid retesting and repackaging any

items that are not required.

When opening the packaging, use a suitable method to open the box i.e, do not use a knife. This is to

ensure the product is not damaged.

CAUTION

Personal Injury and Damage to the product

There will be a label on the hub advising you to read the User manual before

use. This will need to be removed before use as it may be covering host ports,

vents etc.

4.2. What's Included

lUSB 3.2 SuperSpeed Type-A Cable (to provide communication between the host system and

hub)

lSuperSync-15 Hub

l2m Mains power cable (Country specified on order including fuse for the UKplugs)

lPower Supply Unit

Part description Part number

USB 3.2 SuperSpeed Type-A updater cable 200344

Power Supply Unit 200421

UK Power cable 200144

US Power cable 200327

SuperSync-15 Page 9 of 44

Part description Part number

EU Power cable 200329

AUSPower cable 200337

IND Power cable 200341

4.3. Connecting to the mains

Connect the Power Supply Unit (PSU) to the hub using the 4-Pin Mini DIN plug. Connect the power

cable to the PSU. Making sure you adhere to local safety regulations, connect the power cable to the

100 – 250 VAC mains power outlet and switch the hub on using the small power switch located

adjacent to the power input connector on the hub. When the device is switched on, a red LED next to

the power input will be illuminated. The hub is now ready to charge attached devices.

Periodic inspections should be made to power supply cables and any USB cables for any signs of

damage. If any damage is found, replace the damaged cord before further use.

4.4. Connecting to a Host

Once the power is connected, connect the SuperSync-15 to your host system using a USB 3.2

SuperSpeed Type-A cable. Using an incorrect host cable may result in the hub and all subsequent

ports not being recognised by your host.

Please note that USB specifications require a minimum 100 mA charge current to be available during

data transfer. As indicated in above, if the attached device has a BC1.2 compliant CDP port, the

device can draw up to 2.1A whilst transferring data.

4.5. Charging

Your SuperSync-15 will allow your device to charge at the maximum rate possible up to 2.1A. The way

that charging takes place is the SuperSync-15 will provide the device with a capability to charge and

the devices USB charging controller will determine the maximum amount of charge it wants to draw

down.

Although a maximum charge rate of 2.1A is possible, the device itself determines the exact rate and

as such you may not see the maximum amount of charging on every device type that is connected.

4.6. Cables

Some USB cables are data transfer only, and some are power delivery only. There are also options

that can handle both tasks. Be sure to verify a cable’s abilities before purchasing it and select a cable

which can handle the speeds and power transfer that you require. We would advise using the cable

that was provided with the device to connect to our hubs.

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