CAMBRIONIX SuperSync15 Manual de usuario

User Manual

SS15

2022-08

SS15Page 1 of 38

1.Table of Contents

1.Table of Contents1

2.Your SS15 at a glance3

2.1.Key Features3

3.Safety4

3.1.Signal word panel4

3.2.Safety alert symbol5

3.3.Pictograms5

3.4.Product modification5

3.5.Power supply6

3.6.Storage and Installation7

4.Getting Started8

4.1.Opening your product8

4.2.What's Included8

4.3.Connecting to the mains9

4.4.Connecting to Host9

4.5.Charging9

4.6.Cables9

4.7.Registration10

4.8.Help and Support10

5.Using your SS1511

5.1.Using without connecting to host11

5.2.Using when connected to host11

5.2.1Connecting the Hub to a host computer11

5.2.2Charging11

5.2.3Data Transfer12

5.2.4Communication Interface and Protocol12

5.3.Scalability14

5.4.Manage Ports & Your SS1515

5.4.1Port Modes15

5.4.2Charging Profiles15

5.4.3Firmware15

5.5.Software18

5.5.1Installing Software18

5.5.2LiveViewer19

5.5.3Cambrionix API20

SS15Page 2 of 38

5.5.4Updating Software20

5.5.5Removing Software21

5.5.6Command Line Instructions (CLI(22

5.6.Cleaning your SS1524

6.Product Specifications25

6.1.Input Power Requirements25

6.2.Output Power25

6.3.Error flag rail values25

6.4.Physical specifications25

6.5.Packaged information26

6.6.Consumables and Placing Orders26

6.7.Power Supply27

7.Troubleshooting28

7.1.Initial troubleshooting tips28

7.2.Logging through LiveViewer28

7.3.Hardware Failure29

7.4.Device connection.29

7.5.Hub connection issues30

7.6.No GUI31

7.7.Software troubleshooting32

8.Disposal33

9.Returns and Damaged Products34

9.1.What do I do if my order arrives and something the product is faulty

or is physically damaged?34

9.2.What happens after I have requested a Return?34

10.Compliance and Standards36

SS15Page 3 of 38

2.Your SS15 at a glance

The SS15 has been designed primarily for desktop use, being highly compact and quiet. It

provides 10W of charging power to each of its 15 x USB 3.2 Gen 1 Type-A ports, allowing mobile

devices to be charged quickly, safely and reliably. All ports can be controlled using Cambrionix

software to enable charging and data transfer while monitoring important port and device

information.

The SS15 can charge attached USB devices without using a local computer, and our intelligent

charging algorithm allows almost any device to be charged at its optimum rate (up to 2.1A). The

firmware can be updated to enable new charging profiles, ensuring the SS15 can charge the

latest devices. It is ready to charge out-of-the-box and sync devices when attached to a host

computer.

When a local (host) computer is connected, the host can control the operation of the ports

using freely available software. Device charging and synchronisation can be monitored through

Cambrionix’s LiveViewer App, the Application Programming Interface (API) or Command Line

Interface (CLI). Cambrionix’s free monitoring and control software can be downloaded from

www.cambrionix.com/software

2.1.Key Features

Up To

5Gbps

per Port

Up To

2.1A

per Port

Up To

Devices

Transfer Data SeamlesslyPowerScalability

Each high-speed port can

transfer data up to 5 Gbps

Each port can charge devices up

to 2.1A (10W(

Up to 85 devices can be

connected at once using

multiple hubs

SS15Page 4 of 38

3.Safety

This user manual is for informational purposes only, it contains information for the start-up and

operation of this product. Note: the contents and the product described are subject to change

without notice. To avoid injuries and damage, observe the safety instructions in the user

manual.

This manual has been arranged to follow IEC/ICEE 82079-1 standard. This is to facilitate the

easier understanding and location of information relating to the SS15. Any errors or omissions

can be reported using our support ticket system (seeHelp and Support). This way, any issues

can be collected and fixed.

Understanding and observing the instructions in this user manual are prerequisites for

hazard-free use and safety during operation. This user manual cannot cover all possible

applications. If you would like additional information or if problems arise that are not

sufficiently addressed in this manual, please ask your distributor or contact us directly using the

means preferred, which are located on the back cover of this manual.

CAUTION

Personal Injury and Damage to the product

Observe the safety instructions in this user manual

3.1.Signal word panel

Depending on the probability of serious consequences, potential dangers are identified with a

signal word, the corresponding safety colour, and if appropriate, the safety alert symbol.

CAUTION

Indicates a potentially hazardous situation that, if not avoided, may result in moderate or

minor (reversible) injury.

CAUTION

Indicates a potentially hazardous situation which, if not avoided, may result in damage to the

product and its functions, or to property in its proximity.

SS15Page 5 of 38

3.2.Safety alert symbol

Use of the safety alert symbol indicates a risk of injury.

Observe all measures that are marked with the safety alert symbol in order to

avoid injury

3.3.Pictograms

Warning Signs

Electrical hazardFire Hazard

Mandatory action signs

Read operating instructionsMandatory regulation

3.4.Product modification

Cambrionix products are designed and manufactured to meet the requirements of UK and

International safety regulations. Modifications to the product could affect safety and render the

product non-compliant with relevant safety standards, resulting in injury or damage to the

product.

CAUTION

An electric shock or personal injury may occur

Do not modify the product in any way.

SS15Page 6 of 38

CAUTION

Do not dismantle the product.

CAUTION

Fire, or personal injury may occur

Do not obstruct air vents on the product.

Do not cover the product in combustible material.

CAUTION

Damage to your product may occur

Do not bend or compress any part of the product.

3.5.Power supply

This section describes the safety precautions you must follow when using the power supply.

CAUTION

An electric shock or personal injury may occur

Do not use a damaged power cord or plug, or a loose power socket.

Do not touch the power plug with wet hands.

Do not allow liquids to come into contact with the unit or power supply.

CAUTION

Damage to your product may occur

Do not short circuit the Power Supply Unit (PSU) supplied with your

product.

Do not disconnect the power cord while the product is being used.

SS15Page 7 of 38

CAUTION

Do not bend or pull the power cord with excessive force.

3.6.Storage and Installation

This section describes safety precautions you must follow when installing and storing your

SS15.

CAUTION

An electric shock or personal injury may occur

Do not place the power cord near heat sources.

Connect the plug to an earthed socket.

CAUTION

Damage to your Cambrionix product may occur

Operate the product only in an environment where the ambient

temperature is inside the operating temperature range.

Operate the product only in an environment where the relative humidity is

inside the operating range.

Be careful not to leave the power cord underneath a heavy object.

CAUTION

Overheated power sockets may cause a fire

Do not overload the power socket that your hub is connected to.

Insert the power plug all the way into the socket so that it is not loose.

SS15Page 8 of 38

4.Getting Started

This manual provides a reference for end-users installing for the first time and using their hub

after that. As well as a guide for product safety-related information.

The SS15 is intended to be used in an indoor static environment in which the environment falls

within the tested specifications to provide charge, sync and management functionality. Please

see the physical specifications section of this manual for information on the environment

specifications.

4.1.Opening your product

When you have received your product, please check the packing slip to ensure all contents and

quantities are correct before opening. This is to avoid retesting and repackaging any items that

are not required.

When opening the packaging, use a suitable method to open the box i.e, do not use a knife.

This is to ensure the product is not damaged.

CAUTION

Personal Injury and Damage to the product

There will be a sticker on the hub advising you to read the User manual before use. This

will need to be removed before use as it may be covering host ports, vents etc.

4.2.What's Included

USB 3.2 Gen 1 Type-A Cable (to provide communication between the host system and

hub(

SS15 Hub

2m Mains power cable (Country specified on order including fuse for the UKplugs(

Power Supply Unit

Part descriptionPart number

USB 3.2 Gen 1 Type-A updater cable200344

Power Supply Unit200421

UK Power cable200144

US Power cable200327

SS15Page 9 of 38

EU Power cable200329

AUSPower cable200337

IND Power cable200341

4.3.Connecting to the mains

Connect the Power Supply Unit (PSU) to the hub using the 4-pin DIN plug. Connect the power

cable to the PSU. Making sure you adhere to local safety regulations, connect the power cable

to the 100 – 250 VAC mains power outlet and switch the hub on using the small power switch

located adjacent to the power input connector on the hub. When the device is switched on, a

red LED next to the power input will be illuminated. The hub is now ready to charge attached

devices.

Periodic inspections should be made to power supply cables and any USB cables for any signs of

damage. If any damage is found, replace the damaged cord before further use.

4.4.Connecting to Host

Once the power is connected, connect the SS15 to your host system using a USB 3.2 Gen 1

Type-A cable. Using an incorrect host cable may result in the hub and all subsequent ports not

being recognised by your host.

Please note that USB specifications require a minimum 100 mA charge current to be delivered

during data transfer. As indicated in above, if the attached device has a BC1.2 compliant CDP

port, the device can draw up to 2.1A while transferring data.

4.5.Charging

Your SS15 will allow your device to charge at the maximum rate possible up to 2.1A. The way

that charging takes place is the SS15 will provide the device with a capability to charge and the

devices USB charging controller will determine the maximum amount of charge it wants to

draw down.

4.6.Cables

Some USB cables are data transfer only, and some are power delivery only. There are also

options that can handle both tasks. Be sure to verify a cable’s abilities before purchasing it and

select a cable which can handle the speeds and power transfer that you require. We would

advice using the cable that was provided with the device to connect to our hubs.

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