BT Business Total Broadband Manual de usuario
BT Business Total Broadband
User Guide
To install your BT Business Hub, follow your handy guide.
This User Guide contains more detailed set-up and service information,
including troubleshooting.
4
Your BT Business Hub and BT Business Total Broadband service.
6
Setting up your broadband service and BT Business Hub.
17
Setting up extra features once you’re online – security, email,
networking, domain names, content screening, internet access control,
email, Static IP, BT Openzone, BT Business Broadband Voice (VoIP).
29
How to get help, if you need it.
59
For a small charge, a BT Business IT Support engineer can visit and set up
your broadband, email and security – and give you a brief introduction
to the service. Making sure you get the most out of your broadband
whilst freeing up time so you can focus on running your business.
Call us on 0800 400 400*.
* Calls to 0800 numbers are free from UK landlines. Mobile costs may vary. See for details.
All calls made to BT or from BT may be recorded to help us give you a better service.
Learn about… Set-up Extra features Help
Learn about… Set-up Extra features Help
Your fast broadband is nearly here
Use this guide to nd out all about your BT Business Total Broadband service and
your new Business Hub, including more detailed set-up and how to get support
and advice, should you have any problems.
Please wait until your activation day (date advised in your ‘welcome’ letter or
email). Your service may not be activated until 8pm on your activation day.
As you move
through the set-up, we’ll explain how the Hub shows if your service is active,
or whether you need to wait a little longer.
Your broadband service will give you the fastest speed your phone line can support.
Line speeds may vary depending on a number of factors, such as line quality,
distance from the exchange or usage on the network.
Your line needs time to establish its best broadband speed. To make sure you
receive the fastest, most reliable service possible on your line, we’ll remotely
test it for up to ten days after your broadband is activated. This may occasionally
interrupt your service and cause your speed to vary. This is normal, and your
speed will settle down after ten days.
: if you use an online speed checker to test your broadband speed
during these ten days, it may give you an inaccurate and misleading result.
If you have any problems, see Help on page 29.
We hope your new service boosts your business.
Best wishes,
Learn about… Set-up Extra features Help
Learn about…
Your complete broadband package includes lots of great features to
help you get the most out of the internet.
BT Business Total Broadband features and services 4
BT Business Hub 5
Broadband speed 5
BT Business Total Broadband includes lots of great features and services, including
email, security, web space and more.
Once your BT Business Hub is set up and you’re online, nd out about all the great
things BT Business Total Broadband has to offer at
Desktop Help is a tool that identies problems with your broadband, email or
Wi-Fi connection, suggests quick xes or xes problems remotely.
It’s installed automatically when the CD included in your Welcome Pack is used to
set up your BT Business Total Broadband service. Once Desktop Help is installed,
you’ll see the icon on your desktop.
To help you make the most of Desktop Help, we recommend that you install it on
each computer connected to your BT Business Total Broadband service.
To nd out more about Desktop Help or to download it if it’s not already installed,
go to
Learn about… Set-up Extra features Help
Learn about…
Your BT Business Hub is a broadband router that can connect computers to the
internet using wired or wireless connections. Your Hub can share the broadband
service across separate computers and devices (e.g. printers) and BT services such
as BT Business Broadband Voice and BT Ofce Anywhere.
Your broadband service will give you the fastest speed your phone line can
support. Line speeds may vary depending on a number of factors, such as line
quality, distance from your exchange or usage on the network.
For accurate information about your broadband speed, see our speed checker
at
Note: to make sure you receive the fastest, most reliable service possible on
your line, we’ll remotely test it for up to ten days after your broadband is
activated. This may occasionally interrupt your service and cause your speed to
vary. This is normal, and your speed will settle down after ten days.
If you use an online speed checker to test your broadband speed during these
ten days, it may give you an inaccurate and misleading result.
> More information on BT Business Total Broadband – go to
> Set-up – see page 6
> Extra features – see page 17
> Help – see page 29
Learn about… Set-up Extra features Help
Set-up
Getting set up with BT Business Total Broadband is easy. Simply follow
the separate guide or use this section for more detailed
set-up information.
1When to start 6
2Check contents 7
3Unplug existing modem, router or Hub 8
4Fit ADSL lters 9
5Plug in Hub 10
6Check Hub lights 11
7Connect computer 11
8Connect extra computers 16
: you can only set up your broadband on or after your activation
date. If it isn’t your activation date yet, please wait until then before following
the steps below. Your activation date is in your ‘welcome’ letter and email.
Please wait until your activation day (date advised in your ‘welcome’ letter or email).
Your service may not be ready until 8pm on your activation day.
As you move through the set-up, we’ll
explain how the Hub shows if your service is active, or whether you need to wait a
little longer.
Learn about… Set-up Extra features Help
Set-up
If you’re moving an existing broadband connection to BT, your existing connection
will stop working. When this happens, you can start setting up your Hub.
Open your Hub box and check you’ve everything you need to get started. You may
not need to use all the items enclosed to set up your broadband. We’ll explain what
you need as you go through this set-up.
If something you need to use is missing, call us on 0800 169 8639.
P1 P2
Broadband cable
(black with pink ends)
ADSL lters (x2)
BT Business Hub
and stand
Wireless settings
card
Ethernet cable
(yellow)
Note: you may also get a
BT Business Broadband
Voice adapter.
BTBusinessHub-XX
XXXXXXXXXX
XXXXXXXXXXXX
Power supply
Installation CD
BT B usi nes s T o tal Br oad ban d CD
v9.1.0
Follow Quick Start guide first
Learn about… Set-up Extra features Help
Set-up
If this is your rst connection to the internet, go to step 4.
If you already connect to the internet using a modem, router or Hub, it
to avoid problems with your new broadband set-up:
if your computer is using a built-in modem: unplug the cable running from your
computer to the phone socket
if your computer connects to a separate modem, router or Hub: unplug any
cables running from it to your computer, phone socket and mains power
If you already have broadband and ADSL lters attached to your phone lines, you
can leave them in place and re-use them with BT Business Total Broadband.
> If you already have a BT Business Hub, see page 41
> To continue to use your existing broadband modem or router, see page 40
> For information on disposing of electrical equipment, see page 54
Learn about… Set-up Extra features Help
Set-up
You need to use ADSL lters to stop your telephone calls interfering with your
broadband service. Any devices (telephones, faxes, extension bells, digital TV boxes
(e.g. Sky®) or monitored-alarm systems) that plug into your phone line need lters
tted to them.
At phone socket that you’re using:
> For help and examples on tting lters, see page 42
> If you don’t have enough lters, see page 44
> If you have an ADSL master socket, see page 44
Unplug the device
from the socket
Plug an ADSL lter
into the socket
Plug the device you just
unplugged into the ADSL
lter’s phone socket
Learn about… Set-up Extra features Help
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