Blackbe;rry Sales Client for SAP CRM Manual de usuario

For RIM and BlackBerry partner use only.

BlackBerry Sales Client for

SAP CRM

Known Issues List

Version 1.1

NOTE

This document is provided for informational purposes only, and does not constitute a binding legal

document unless specifically incorporated by reference into a binding legal agreement between you and

Research In Motion (RIM). In the event that you enter into a binding legal agreement with RIM, all

provisions contained in such binding legal agreement shall apply, regardless of whether such provisions

conflict with information contained herein.

marks, images and symbols are the exclusive properties and trademarks of Research In Motion Limited.

RIM, Research In Motion, 'Always On, Always Connected', BlackBerry, and BlackBerry Enterprise Server

are registered with the U.S. Patent and Trademark Office and may be pending or registered in other

countries.

Microsoft and PowerPoint are either registered trademarks or trademarks of Microsoft Corporation in the

United States and/or other countries. Sun Microsystems is a trademark or registered trademark of Sun

Microsystems, Inc. in the U.S. or other countries. The Bluetooth word mark and logos are owned by the

Bluetooth SIG, Inc. and any use of such marks by Research In Motion is under license. vCard and

vCalendar are either registered trademarks or trademarks of the Internet Mail Consortium. All other brands,

product names, company names, trademarks, and service marks are the properties of their respective

owners.

The BlackBerry device and/or associated software are protected by copyright, international treaties, and

various patents, including one or more of the following U.S. patents: 6,278,442; 6,271,605; 6,219,694;

6,075,470; 6,073,318; D445,428; D433,460; D416,256. Other patents are registered or pending in various

countries around the world. Visit www.rim.com/patents.shtml for a list of RIM [as hereinafter defined]

patents.

This document is provided “as is” and Research In Motion Limited (RIM) assumes no responsibility for any

typographical, technical, or other inaccuracies in this document. RIM reserves the right to periodically

change information that is contained in this document; however, RIM makes no commitment to provide any

such changes, updates, enhancements, or other additions to this document to you in a timely manner or at

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EXPRESS OR IMPLIED (INCLUDING, WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED

WARRANTIES OR CONDITIONS OF FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT,

MERCHANTABILITY, DURABILITY, TITLE, OR RELATED TO THE PERFORMANCE OR NON-

PERFORMANCE OF ANY SOFTWARE REFERENCED HEREIN, OR PERFORMANCE OF ANY

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SHALL BE LIABLE TO YOU FOR ANY DAMAGES WHATSOEVER BE THEY DIRECT, ECONOMIC,

COMMERCIAL, SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY, OR INDIRECT DAMAGES,

EVEN IF RIM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING, WITHOUT

LIMITATION, LOSS OF BUSINESS REVENUE OR EARNINGS, LOST DATA, DAMAGES CAUSED BY

DELAYS, LOST PROFITS, OR A FAILURE TO REALIZE EXPECTED SAVINGS.

This document might contain references to third-party sources of information and/or third-party web sites

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limitation, compliance with applicable licenses, and terms and conditions are solely between you and the

third party. RIM shall not be responsible or liable for any part of such dealings.

Document ID: 25830474

BlackBerry Sales Client for SAP CRM 3 of 4

For RIM and BlackBerry partner use only.

Known issues

Accounts, contacts, and leads

DPI225166

DPI224752

DPI224706

In some cases, the lead notification count might not accurately reflect the number of new leads

on your device.

DPI224919

If you add a business partner to a lead or activity transaction, you might not be able to remove

this business partner.

DPI224890

If the BlackBerry Sales Client for SAP CRM closes unexpectedly, some of the data on your

device might not be synchronized correctly with your organization’s SAP CRM.

DPI224056

If a lead has the same account in multiple partner functions, the lead might be duplicated in the

leads list.

DPI223429

DPI223839

If you open the accounts screen, navigate to other screens, and then press the Escape key,

your device might not display the last screen that was displayed.

User interface

DPI224857

Your device might not highlight arrows on various screens in the application.

DPI224281

If you change the display language, your device might not display the MDS Control Center icon

on the Home screen for a few moments.

Security

DPI224931

If you have Content Protection enabled in your BlackBerry device, the data in the BlackBerry

Sales Client for SAP CRM will still not be encrypted.

DPI224635

If you your password in the BlackBerry Sales Client for SAP CRM before changing the password

in your organization’s SAP CRM, your new password might not be accepted as quickly as

expected.

Workaround: Change your password in your organization’s SAP CRM before changing the

password through the application on your device.

Miscellaneous

DPI225946

If you try to uninstall the application on the Applications screen in the Advanced Options, the

subscription is not removed on the AG or the DOE.

Workaround: Uninstall the application using the control centre.

DPI225167

DPI225026

DPI225011

DPI224992

If you edit an object in the BlackBerry Sales Client for SAP CRM while the same object is being

edited in your organization’s SAP CRM, the application might close unexpectedly.

DPI224569

If you try to remove the application, the subscription might not be removed after you reset your

device.

Workaround: Wait until your device does not display the sending and receiving data indicators.

Dismiss the reset dialog.

DPI224061

You cannot install the BlackBerry Sales Client for SAP CRM using the Desktop Manager.

DPI224453

DPI223911

DPI222424

In some cases, during normal usage of the application, you might receive an error message that

indicates that application data is corrupted. After receiving this message, you will have to

remove and reinstall the application. If you remove and reinsert the battery, some data might be

lost from the BlackBerry Sales Client for SAP CRM.

BlackBerry Sales Client for SAP CRM 4 of 4

For RIM and BlackBerry partner use only.

Notes

Do not remove the battery while you are using this application.

CRM administrators should not modify the customization values for CRM Sales after the initial

system setup. Modifying these values after the BlackBerry Sales Client for SAP CRM has been

deployed to users can cause errors in the application including missing or incorrect values in

application views and drop-down lists.

Comments

Send us your comments on release notes and known issues lists: www.blackberry.com/go/rnkilssurvey.

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