Black Box SERVSWITCH Series Instrucciones de instalación y mantenimiento
SERVSWITCH FAMILY
1
Welcome to the ServSwitch™ Family!
Thank you for purchasing a BLACK BOX® ServSelect IP ! We appreciate your
business, and we think you’ll appreciate the many ways that your new ServSelect IP
will save you money, time, and effort.
That’s because our ServSwitch family is all about breaking away from the
traditional, expensive model of computer management. You know, the one-size-fits-
all-even-if-it-doesn’t model that says, “One computer gets one user station, no more,
no less.” Why not a single user station (monitor, keyboard, and mouse) for multiple
computers — even computers of different platforms? Why not a pair of user
stations, each of which can control multiple computers? Why not multiple user
stations for the same computer?
With our ServSwitch products, there’s no reason why not. We carry a broad line of
robust solutions for all these applications. Do you have just two PCs, and need an
economical alternative to keeping two monitors, keyboards, and mice on your desk?
Or do you need to share dozens of computers, including a mix of IBM® PC,
RS/6000®, Apple® Macintosh®, Sun Microsystems®, and SGI compatibles among
multiple users with different access levels? Does your switch have to sit solidly on a
work table and use regular everyday cables? Or does it have to be mounted in an
equipment rack and use convenient many-to-one cables? No matter how large or
small your setup is, no matter how simple or how complex, we’re confident we have
a ServSwitch system that’s just right for you.
The ServSwitch family from BLACK BOX — the one-stop answer for all your
KVM switching needs!
This manual will tell you all about your new ServSelect IP, including how to install,
operate, and troubleshoot it. For an introduction to the ServSelect IP, see Chapter 2.
The ServSelect IP product codes covered in this manual are:
KV120A KV120E KV121A KV121E
This manual also includes information about the ServSelect IP software and the
Server Access Modules, which have their own manuals or installation guides:
KV123A KV125A KV126A KV127A
And this manual also includes information about the ServSwitch Multi Z8 and
ServSelect II switch:
KV158A KV2016A
SERVSELECT IP™ INSTALLER/USER GUIDE
2
FEDERAL COMMUNICATIONS COMMISSION AND
INDUSTRY CANADA
RADIO-FREQUENCY INTERFERENCE STATEMENTS
This equipment generates, uses, and can radiate radio-frequency energy and if not
installed and used properly, that is, in strict accordance with the manufacturer’s
instructions, may cause interference to radio communication. It has been tested and
found to comply with the limits for a Class A computing device in accordance with
the specifications in Subpart B of Part 15 of FCC rules, which are designed to
provide reasonable protection against such interference when the equipment is
operated in a commercial environment. Operation of this equipment in a residential
area is likely to cause interference, in which case the user at his own expense will be
required to take whatever measures may be necessary to correct the interference.
Changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
This digital apparatus does not exceed the Class A limits for radio noise emission from
digital apparatus set out in the Radio Interference Regulation of Industry Canada.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les
limites applicables aux appareils numériques de la classe A prescrites dans le
Règlement sur le brouillage radioélectrique publié par Industrie Canada.
EUROPEAN UNION DECLARATION OF CONFORMITY
This equipment has been tested and found to comply with the limits for a Class A
computing device in accordance with the specifications in the European standard
EN55022. These limits are designed to provide reasonable protection against
harmful interference. This equipment generates, uses and can radiate radio-
frequency energy, and if not installed and used in accordance with the instructions,
might cause harmful interference to radio or television reception.
However, there is no guarantee that harmful interference will not occur in a
particular installation. If this equipment does cause interference to radio or television
reception, which can be determined by turning the equipment on and off, you can
correct the interference with one or more of the following measures:
a. Reorient or relocate the receiving antenna.
b. Increase the separation between the equipment and the receiver.
c. Connect the equipment to an outlet on a circuit different from that to which the
receiver is connected.
d. Consult the supplier or an experienced radio/TV technician for help.
COMPLIANCE STATEMENTS
3
Shielded cables must be used with this equipment to maintain compliance with radio
frequency energy emission regulations and ensure a suitably high level of immunity
to electromagnetic disturbances. This equipment has also been found to comply with
European standards EN50082 and EN60950.
Japanese Compliance Statement
Other Agency Approvals
UL 1950, CSA C22. 2 No. 950, IEC 950
Republic of Korea EMI Standard Certificate Number: E-F900-01-2012 (A)
TRADEMARKS USED IN THIS MANUAL
BLACK BOX® and the
®
logo are registered trademarks, and ServSwitch,
ServSelect, ServSelect II, and ServSelect IP are trademarks of
BLACK BOX Corporation.
Apple, Mac, and Macintosh are registered trademarks of Apple Computer, Inc.
IBM, PS/2, and RS/6000 are registered trademarks of International Business
Machines Corporation.
Microsoft, Windows, Windows NT, and Windows XP are trademarks or registered
trademarks of Microsoft Corporation in the United States and/or other countries.
HyperTerminal is a trademark of Hilgraeve, Inc.
Sun and Sun Microsystems are registered trademarks of Sun Microsystems, Inc. in
the United States and other countries.
UL is a registered trademark of Underwriters Laboratories, Inc.
Any other trademarks mentioned in this manual are acknowledged to be the property
of the trademark owners.
SERVSELECT IP™ INSTALLER/USER GUIDE
4
Normas Oficiales Mexicanas (NOM)
Electrical Safety Statement
INSTRUCCIONES DE SEGURIDAD
1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de
que el aparato eléctrico sea operado.
2. Las instrucciones de seguridad y operación deberán ser guardadas para
referencia futura.
3. Todas las advertencias en el aparato eléctrico y en sus instrucciones de
operación deben ser respetadas.
4. Todas las instrucciones de operación y uso deben ser seguidas.
5. El aparato eléctrico no deberá ser usado cerca del agua—por ejemplo, cerca de
la tina de baño, lavabo, sótano mojado o cerca de una alberca, etc.
6. El aparato eléctrico debe ser usado únicamente con carritos o pedestales que
sean recomendados por el fabricante.
7. El aparato eléctrico debe ser montado a la pared o al techo sólo como sea
recomendado por el fabricante.
8. Servicio—El usuario no debe intentar dar servicio al equipo eléctrico más allá a
lo descrito en las instrucciones de operación. Todo otro servicio deberá ser
referido a personal de servicio califi cado.
9. El aparato eléctrico debe ser situado de tal manera que su posición no interfi era
su uso. La colocación del aparato eléctrico sobre una cama, sofá, alfombra o
superfi cie similar puede bloquea la ventilación, no se debe colocar en libreros o
gabinetes que impidan el fl ujo de aire por los orifi cios de ventilación.
10. El equipo eléctrico deber ser situado fuera del alcance de fuentes de calor como
radiadores, registros de calor, estufas u otros aparatos (incluyendo
amplifi cadores) que producen calor.
11. El aparato eléctrico deberá ser connectado a una fuente de poder sólo del tipo
descrito en el instructivo de operación, o como se indique en el aparato.
12. Precaución debe ser tomada de tal manera que la tierra fi sica y la polarización
del equipo no sea eliminada.
13. Los cables de la fuente de poder deben ser guiados de tal manera que no sean
pisados ni pellizcados por objetos colocados sobre o contra ellos, poniendo
particular atención a los contactos y receptáculos donde salen del aparato.
14. El equipo eléctrico debe ser limpiado únicamente de acuerdo a las
recomendaciones del fabricante.
15. En caso de existir, una antena externa deberá ser localizada lejos de las lineas
de energia.
16. El cable de corriente deberá ser desconectado del cuando el equipo no sea
usado por un largo periodo de tiempo.
NOM STATEMENT
5
17. Cuidado debe ser tomado de tal manera que objectos liquidos no sean
derramados sobre la cubierta u orifi cios de ventilación.
18. Servicio por personal califi cado deberá ser provisto cuando:
A: El cable de poder o el contacto ha sido dañado; u
B: Objectos han caído o líquido ha sido derramado dentro del aparato; o
C: El aparato ha sido expuesto a la lluvia; o
D: El aparato parece no operar normalmente o muestra un cambio en su
desempeño; o
E: El aparato ha sido tirado o su cubierta ha sido dañada.
SERVSELECT IP™ INSTALLER/USER GUIDE
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Contents
1. Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
2. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
2.1 Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
2.2 Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
3. Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
3.1 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
3.2 Rackmounting Your ServSelect IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
3.3 Installing the ServSelect IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
3.4 Adding Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
4. Analog Port Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
4.1 Controlling Your System at the Analog Port . . . . . . . . . . . . . . . . . . . . . . . . . . .23
4.2 Viewing and Selecting Ports and Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
4.3 Navigating the OSD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
4.4 Configuring the OSD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
4.5 Setting the Keyboard Country Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
4.6 Managing Server Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
4.7 Viewing and Disconnecting User Connections . . . . . . . . . . . . . . . . . . . . . . . . .38
4.8 Running System Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
4.9 Resetting Your PS/2 Keyboard and Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
4.10 Displaying Version Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
4.11 Scanning Your System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
4.12 Broadcasting to Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
5. Terminal Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
5.1 Configuring the Terminal Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
6. Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
6.1 Calling BLACK BOX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
6.2 Shipping and Packaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
7. FLASH Upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
7.1 Upgrading the ServSelect IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
7.2 Upgrading the SAM Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
8. Using a Serial SAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
9. Sun Advanced Key Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
CHAPTER 1: PRODUCT OVERVIEW
7
1. Specifications
During the course of this product’s lifetime, modifications might be made to its
hardware or firmware that could cause these specifications to change without notice.
ServSelect IP Product Specifi cations
Agency Approvals
EN50082, EN55022 Class A, EN55024, EN61000-3-3,
FCC15 Class A Subpart B, VCCI Class A, IEC950,
EN60950, UL 1950 60950 third edition, CSA C22.2
No. 950, Radio Interference Regulation of Industry Canada
Class A, Republic of Korea EMI Standard Certifi cate
Number E-F900-01-2012(A)
Server Ports
Number 16
Interface Type Proprietary composite of video, keyboard and mouse (to
SAM adaptors)
Connectors RJ45
Sync Types Separate horizontal and vertical
Plug and Play DDC2B
Video Resolution Analog Port Maximum 1600 x 1280 @ 75 Hz, Digital Port
Maximum Input Resolution 1280 x 1024 @ 75 Hz
Confi guration Port
Number 1
Interface Type Serial RS232, DTE
Connector DB9 Female
Network Connection
Number 1
Interface Type Ethernet: IEEE 802.3, 10BaseT,
Fast Ethernet: IEEE 802.3U, 100BaseT
Connector RJ45
Analog Port
Number 1
Interface Types PS 2 and VGA
Connectors (2) 6-pin miniDIN, (1) HD15
Other Characteristics
Heat Dissipation 92 BTU Hr
Airfl ow 8 cfm
Temperature 10º- 50º Celsius (50º to 122º Fahrenheit) operating
-20º- 60º Celsius (-4º to 140º Fahrenheit) nonoperating
Humidity 20-80% noncondensing operating
5-95% noncondensing nonoperating
Power 100-240 VAC, 50 to 60 Hz (autosensing), 40 W maximum
AC-input Current Rating 1A
AC-input Cable 18 AWG three-wire cable, with a three-lead IEC-320
receptacle on the power supply end and a country or region
dependent plug on the power resource end
SERVSELECT IP™ INSTALLER/USER GUIDE
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ServSelect IP Product Specifi cations (Continued)
Other Characteristics
Power Consumption 25 W
Size (H x W x D) 4.45 x 43.18 x 27.94 cm 1U form factor
(1.75 x 17.00 x 11.00 in)
Weight 3.6 kg (8 lb) without cables
CHAPTER 2: INTRODUCTION
9
ServSelect IP - KV120
ServSelect IP - KV121
Number
of
servers*
Digital
users
Analog
user
128/
256 11
128/
256 21
*Maximum number of servers with a fully configured KV158A switch attached to each of
the 16 ARI ports is 128. Maximum number of servers with a fully configured KV2016A
switch attached to each of the 16 ARI ports is 256.
2. Introduction
2.1 Features and Benefits
The BLACK BOX® ServSelect IP switches combine analog and digital technology to
provide flexible, centralized control of data center servers. This solution delivers
secure digital access and flexible server management from anywhere at any time.
NOTE:
Throughout the text, the word “appliance” is used generically to describe the ServSelect IP switch.
The ServSelect IP is a rackmountable keyboard, video and mouse (KVM) switch
configurable for analog or digital connectivity. Each ServSelect IP has
16 Analog Rack Interface (ARI) ports for connecting devices and operates over
standard LAN connections. Access servers across a 100BaseT Ethernet connection or
directly through an analog port on the ServSelect IP for analog KVM connectivity and
administration. Video resolutions through the analog port can be up to 1600 x 1280
with an end-to-end cable length of up to 15 meters (50 feet). Digital users can achieve
video resolution of up to 1280 x 1024 with a cable length of up to 10 meters (32 feet)
between the ServSelect IP and the server.
Figure 2-1. ServSelect IP Model Comparison
SERVSELECT IP™ INSTALLER/USER GUIDE
10
Server Access Modules (SAMs) and serial SAMs
The SAM and serial SAM with CAT 5 design dramatically reduces cable clutter,
while providing optimal digital display resolution and video settings. The built-in
memory of the SAM simplifies configuration by assigning and retaining unique
server names or Electronic ID (EID) numbers for each attached server. This
integrated intelligence enhances security and prevents unauthorized access to a
server through cable manipulation. The SAM is powered directly from the server
and provides Keep Alive functionality even if the ServSelect IP is not powered.
The serial SAM is a DCE device that provides the primary interface between a serial
device and the ServSelect IP appliance. It provides VT100 terminal emulation, break
suppression and port history in a convenient module format. The serial SAM is
compatible with the ARI ports of the ServSelect IP appliance. See Appendix B for
more information on the serial SAM.
NOTE:
The serial SAM requires an additional power supply (PS123A or PS123E).
Access via network connection
No special software or drivers are required on the attached computers. Digital users
access the ServSelect IP and all attached systems via Ethernet from a PC running
ServSelect IP software. This software resides on the user’s PC only. User PCs can
be located anywhere a valid network connection exists. The ServSelect IP can be
configured on a separate network from your data network, allowing access to your
servers even if your applications network is down.
Point and click control with ServSelect IP software
The ServSelect IP software is a cross-platform management application that allows
you to view and control the ServSelect IP and all attached servers. The ServSelect IP
software provides secure authentication, data transfers and username/password
storage. By utilizing a browser interface for navigation with an intuitive split-screen
interface, this software provides you with a single point of access for your entire
system. From here, you can manage the ServSelect IP, install a new ServSelect IP or
launch a video session to a system server. Multiple servers can be accessed by one
user; each additional computer’s video will appear in a separate program window.
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