Black Box ServSwitch ACR9000A Manual de usuario

THE SERVSWITCH ™ FAMILY

Welcome to the ServSwitch™Family!

Thank you for purchasing a BLACK BOX® ServSwitch™ brand KVM remote

access product. We appreciate your business, and we think you’ll appreciate the

many ways that your new ServSwitch product will save you money, time, and

effort.

That’s because our ServSwitch family is all about breaking away from the

traditional, expensive model of computer management. You know, the one-size-

fits-all-even-if-it-doesn’t model that says, “One computer gets one user station, no

more, no less.” Why not a single user station (monitor, keyboard, and mouse) for

multiple computers—even computers of different platforms? Why not a pair of user

stations, each of which can control multiple computers? Why not multiple user

stations for the same computer?

With our ServSwitch products, there’s no reason why not. We carry a broad line

of robust solutions for all these applications. Do you have just two PCs, and need

an economical alternative to keeping two monitors, keyboards, and mice on your

desk? Or do you need to share dozens of computers, including a mix of IBM®PC,

RS/6000®, Apple®Macintosh®, Sun Microsystems®, and SGI®compatibles among

multiple users with different access levels? Does your switch have to sit solidly on

a worktable and use regular everyday cables? Or does it have to be mounted in an

equipment rack and use convenient many-to-one cables? No matter how large or

small your setup is, no matter how simple or how complex, we’re confident we

have a ServSwitch system that’s just right for you.

The ServSwitch™ family from Black Box—the one-stop answer for all your KVM-

switching needs! *

This manual will tell you all about your new ServSwitch Remote™and ServSwitch

Ultra Remote™, including how to install, operate, and troubleshoot it. For an

introduction to the ServSwitch Ultra Remote, see the introduction section. The

ServSwitch Remote and ServSwitch Ultra Remote product codes covered in this

manual are:

ACR9000A / ACR9002A/ ACR9004A/ ACR9005A

SERVSWITCH ULTRA REMOTE

TRADEMARKS USED IN THIS MANUAL

BLACK BOX and the logo are registered trademarks, and ServSwitch, and

ServSwitch Ultra Remote are trademarks, of Black Box Corporation.

Apple, Mac, and Macintosh are registered trademarks of Apple Computer, Inc.

Compaq and Alpha are registered trademarks, and DEC is a trademark, of

Compaq Computer Corporation.

HP is a registered trademark of Hewlett-Packard.

IBM, PC/AT, PS/2, RS/6000, and ThinkPad are registered trademarks, and PC/XT

is a trademark, of International Business Machines Corporation.

Microsoft, HyperTerminal, IntelliMouse, Windows, and Windows NT are registered

trademarks or trademarks of Microsoft Corporation in the United States and/or

other countries.

Sun and Sun Microsystems are registered trademarks of Sun Microsystems, Inc. in

the United States and other countries.

Any other trademarks mentioned in this manual are acknowledged to be the property of the

trademark owners

FCC/IC STATEMENTS, EU DECLARATION OF CONFORMITY

FEDERAL COMMUNICATIONS COMMISSION AND INDUSTRY CANADA

RADIO-FREQUENCY INTERFERENCE STATEMENTS

This equipment generates, uses, and can radiate radio frequency energy and if not

installed and used properly, that is, in strict accordance with the manufacturer’s

instructions, may cause interference to radio communication. It has been tested

and found to comply with the limits for a Class Bcomputing device in accordance

with the specifications in Subpart B of Part 15 of FCC rules, which are designed to

provide reasonable protection against such interference when the equipment is

operated in a commercial environment. Operation of this equipment in a residential

area is likely to cause interference, in which case the user at his own expense will

be required to take whatever measures may be necessary to correct the

interference.

Changes or modifications not expressly approved by the party responsible for

compliance could void the user’s authority to operate the equipment.

EUROPEAN UNION DECLARATION OF CONFORMITY

This equipment complies with the requirements of the European

EMC Directive 89/336/EEC with respect to EN55022 (Class B),

EN50082-1/EN60555-2 and the Low Voltage Directive.

NOM STATEMENT

SERVSWITCH ULTRA REMOTE

NORMAS OFICIALES MEXICANAS (NOM)

ELECTRICAL SAFETY STATEMENT

INSTRUCCIONES DE SEGURIDAD

1. Todas las instrucciones de seguridad y operación deberán ser leídas

antes de que el aparato eléctrico sea operado.

2. Las instrucciones de seguridad y operación deberán ser guardadas para

referencia futura.

3. Todas las advertencias en el aparato eléctrico y en sus instrucciones de

operación deben ser respetadas.

4. Todas las instrucciones de operación y uso deben ser seguidas.

5. El aparato eléctrico no deberá ser usado cerca del agua—por ejemplo,

cerca de la tina de baño, lavabo, sótano mojado o cerca de una alberca,

etc.

6. El aparato eléctrico debe ser usado únicamente con carritos o pedestales

que sean recomendados por el fabricante.

7. El aparato eléctrico debe ser montado a la pared o al techo sólo como

sea recomendado por el fabricante.

8. Servicio—El usuario no debe intentar dar servicio al equipo eléctrico más

allá a lo descrito en las instrucciones de operación. Todo otro servicio

deberá ser referido a personal de servicio calificado.

9. El aparato eléctrico debe ser situado de tal manera que su posición no

interfiera su uso. La colocación del aparato eléctrico sobre una cama,

sofá, alfombra o superficie similar puede bloquea la ventilación, no se

debe colocar en libreros o gabinetes que impidan el flujo de aire por los

orificios de ventilación.

10. El equipo eléctrico deber ser situado fuera del alcance de fuentes de

calor como radiadores, registros de calor, estufas u otros aparatos

(incluyendo amplificadores) que producen calor.

11. El aparato eléctrico deberá ser connectado a una fuente de poder sólo

del tipo descrito en el instructivo de operación, o como se indique en el

aparato.

NOM STATEMENT

12. Precaución debe ser tomada de tal manera que la tierra fisica y la polarización

del equipo no sea eliminada.

13. Los cables de la fuente de poder deben ser guiados de tal manera que no

sean pisados ni pellizcados por objetos colocados sobre o contra ellos,

poniendo particular atención a los contactos y receptáculos donde salen del

aparato.

14. El equipo eléctrico debe ser limpiado únicamente de acuerdo a las

recomendaciones del fabricante.

15. En caso de existir, una antena externa deberá ser localizada lejos de las

lineas de energia.

16. El cable de corriente deberá ser desconectado del cuando el equipo no sea

usado por un largo periodo de tiempo.

17. Cuidado debe ser tomado de tal manera que objectos liquidos no sean

derramados sobre la cubierta u orificios de ventilación.

18. Servicio por personal calificado deberá ser provisto cuando:

A. El cable de poder o el contacto ha sido dañado; u

B. Objectos han caído o líquido ha sido derramado dentro del aparato; o

C. El aparato ha sido expuesto a la lluvia; o

D. El aparato parece no operar normalmente o muestra un cambio en su

desempeño; o

E. El aparato ha sido tirado o su cubierta ha sido dañada.

SERVSWITCH ULTRA REMOTE

Safety Instructions

The ServSwitch Remote and ServSwitch Ultra Remote have been tested for

conformance to safety regulations and requirements, and has been certified for

international use. Like all electronic equipment, the ServSwitch Remote and

ServSwitch Ultra Remote should be used with care. To protect yourself from

possible injury to minimize the risk of damage to the ServSwitch Remote or

ServSwitch Ultra Remote and other equipment, read and follow these safety

instructions.

Caution!

If the battery on the ServSwitch Remote or ServSwitch Ultra

Remote’s motherboard fails, do not attempt to replace it yourself

unless you are directed to do so by a Black Box technician. If

you are directed to replace it, make sure to use the proper type of

battery. Using the wrong type of battery creates the risk of a fire

or small-scale explosion. Dispose of used batteries according to

the battery manufacture’s instructions. Follow all instructions

and warnings marked on the ServSwitch Remote and ServSwitch

Ultra Remote.

•Do not attempt to service the ServSwitch Remote and ServSwitch Ultra

Remote yourself.

•Do not use the ServSwitch Remote and ServSwitch Ultra Remote near water.

•Place the ServSwitch Remote and ServSwitch Ultra Remote only on a stable,

clean, dry, flat surface or in a 19” equipment rack.

•Provide proper ventilation and air circulation for the ServSwitch Remote and

ServSwitch Ultra Remote.

•Keep the ServSwitch Remote and ServSwitch Ultra Remote’s power cord and

attached cables clear of obstructions that might cause damage to them.

•Use only power cords, power transformer and connection cables designed got

this unit.

•Keep liquids and potentially damaging objects away for the ServSwitch

Remote and ServSwitch Ultra Remote. Liquids and foreign objects might

come in contact with voltage points, which could create a risk of fire or

electrical shock.

•Operate the ServSwitch Remote and ServSwitch Ultra Remote only when the

cover of its enclosure is in place.

•Do not use liquid or aerosol cleaners to clean the ServSwitch Remote or

ServSwitch Ultra Remote. Always unplug the ServSwitch Remote or

ServSwitch Ultra Remote from its electrical outlet before cleaning it.

SAFETY INSTRUCTIONS

•Immediately unplug the ServSwitch Remote or ServSwitch Ultra Remote from

its electrical outlet and call Black Box to arrange for service if any of the

following conditions occur:

-The power cord or attached cables have become damaged or frayed.

-The ServSwitch Remote or ServSwitch Ultra Remote has been exposed

to a liquid

-The ServSwitch Remote or ServSwitch Ultra Remote does not operate

normally when all operating instructions have been followed.

-The ServSwitch Remote or ServSwitch Ultra Remote has been dropped

or its case has been damaged.

-The ServSwitch Remote or ServSwitch Ultra Remote begins performing

poorly.

Disclaimer

While every precaution has been taken in the preparation of this manual, the

manufacturer assumes no responsibility for errors or omissions. Neither does the

manufacturer assume any liability for damages resulting from the use of the

information contained herein. The manufacturer reserves the right to change the

specifications, functions, or circuitry of the product without notice.

The manufacturer cannot accept liability for damages due to misuse

of the product or other circumstances outside the manufacturer’s control. The

manufacturer will not be responsible for any loss, damage, or injury arising directly

or indirectly from the use of this product.

SERVSWITCH ULTRA REMOTE

Contents

Chapter Page

1. Quick Start Guide..................................................................................................10

2. Specifications.........................................................................................................15

3. Introduction .........................................................................................................17

3.1 Overview...........................................................................................................17

3.2 Features...........................................................................................................18

4. Getting Started.......................................................................................................19

4.1 Package contents.............................................................................................19

4.2 Other items needed..........................................................................................19

5. Hardware Installation.............................................................................................20

5.1 Hardware Installation (Model ACR9000A)......................................................20

5.2 Hardware Installation.......................................................................................22

(Model ACR9002A, ACR9004A, ACR9005A).......................................................22

6. Initial Power-up and Configuration.......................................................................25

6.1 Powering up the models..................................................................................25

6.2 Configuring the unit..........................................................................................28

6.3 The configuration screen.................................................................................28

7. Installing and configuring the Viewer Software....................................................30

7.1 System requirements.......................................................................................30

7.2 Installing the Viewer software..........................................................................30

7.3 Connection screen...........................................................................................33

7.4 Keyboard and mouse screen...........................................................................34

8. Viewer Features ....................................................................................................38

9. Operation .........................................................................................................45

9.1 Connecting........................................................................................................45

10. Service and maintenance information.................................................................49

11. Trouble Shooting..................................................................................................50

12. Appendices .........................................................................................................51

TABLE OF CONTENTS

Figures

Figure Page

Figure 1.1 Model ACR9000A.....................................................................................10

Figure 1.1.1 All other models.....................................................................................10

Figure 1.2 Configure unit............................................................................................11

Figure 1.3 Set-up Wizard ...........................................................................................12

Figure 1.4 Change default name...............................................................................13

Figure 1.5 Remote video displayed in the Viewer....................................................14

Figure 5.1 Model ACR9000A cabling........................................................................20

Figure 5.1.1 Model ACR9000A cabling.....................................................................21

Figure 5.2 Model ACR9002A cabling........................................................................22

Figure 5.3 Model ACR9004A cabling........................................................................23

Figure 5.4 Model ACR9005A cabling........................................................................24

Figure 6.1 Connect login screen................................................................................25

Figure 6.2 Invalid mode screen.................................................................................26

Figure 6.3 Configure login screen..............................................................................27

Figure 6.4 Configure screen.......................................................................................28

Figure 7.1 Viewer installation wizard.........................................................................31

Figure 7.2 Viewer screen...........................................................................................32

Figure 7.3 Connection screen....................................................................................33

Figure 7.4 Keyboard and mouse settings.................................................................34

Figure 7.5 Login screen..............................................................................................36

Figure 7.6 User details ...............................................................................................37

Figure 8.1 Viewer window..........................................................................................38

Figure 8.2 KVM switch menu.....................................................................................43

Figure 9.1 Connection (PC / Switch).........................................................................46

Figure 9.2 Quad screen mode..................................................................................47

Tables

Tabel Page

Table 8.1 Icon description..........................................................................................38

Appendices

Appendix Page

Appendix A. Part numbers.........................................................................................51

Appendix B. RackMount.............................................................................................52

Appendix C. KeyCodes..............................................................................................53

Appendix D. Import file format ...................................................................................53

Appendix E. ServSwitch Ultra Remote firmware upgrade........................................55

Appendix F. Viewer software upgrade......................................................................56

SERVSWITCH ULTRA REMOTE

1. Quick Start Guide

This quick installation procedure for the ServSwitch Remote and ServSwitch Ultra

Remote assumes that:

§You have an active Ethernet TCP/IP network

§You have a PC on the network to install the Viewer software.

§You are connecting the ServSwitch Remote or ServSwitch Ultra Remote to a

standalone computer orKVM switch.

Refer to chapter 4.0 for a more detailed procedure for installation and configuration

procedures.

1. Connect your equipment to the ServSwitch Remote or ServSwitch Ultra

Remote:

(Note: Cable connection for model ACR9000A are shown in Figure 1.1.

Models ACR9002A, ACR9004A, and ACR9005A are shown in Figure 1.1.1)

§Temporarily connect a local keyboard, monitor, and mouse to the

corresponding connectors on the rear panel of the ServSwitch Remote as

shown in Figure 1.1 or 1.2.

§Connect a network cable from your Ethernet hub, router, or switch to the

corresponding network connector on the rear panel of the ServSwitch

Remote as shown in Figure 1.1 or 1.1.1

§Connect a standalone computer or KVM switch to the corresponding

DB25F connector as shown in Figure 1.1 or 1.1.1.

-Use the included DB25M to DB25M to connect to the MKM ports on a

compatible ServSwitch family KVM switch

-Use the included DB25M to HD15/PS2/PS2 (3-to-1) cable to connect

to the keyboard, monitor, and mouse ports on a standalone

computer.

Figure 1.1 Model ACR9000A Figure 1.1.1 All other models

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