User guide
KwikWash Series.
Warranty
Subject to the warranty exclusions set out
below, if a defect in a new product supplied
by Billi Pty Ltd (ACN 124 066 717) ("Billi")
and purchased by you ("customer") from
a reseller authorised by Billi occurs within
12 months of the date of purchase of the
product as a result of defective materials
or defective manufacture by Billi, and Billi
receives a written claim (containing details
of the product defect together with a receipt
from the reseller of the products showing the
date of purchase of the products, or such other
proof of purchase and the date of purchase as
Billi may accept) within 13 months of the date
of purchase, Billi shall, at its discretion:
a) direct an accredited service provider
to attend the customer's premises
(provided that the premises are located
within Australia) and repair the defect free
of charge; but if the customer's premises
are located more than 25 kilometres
from one of Billi's authorised service
agent's locations then the customer will
be liable for any increased freight costs,
fees, charges or levies Billi may incur as a
result of fulfilling its obligations under this
paragraph a) of this Product Warranty; or
b) direct the customer to return the
product to Billi so that Billi may provide
a replacement product free of charge.
If Billi elects to do this, Billi will also pay
the necessary freight charges, and the
customer will pay for the removal of the
product and the costs of reinstalling
the replacement product.
Any product replaced or repaired under
this Product Warranty will be covered by the
product's remaining warranty period, or three
months, whichever is greater. If the product
or any part thereof is replaced by Billi under
this Product Warranty, all of the right, title and
interest in and to the replaced product or part
shall vest in Billi upon it being replaced.
—Warranty exclusions
1. Billi shall not be liable under this Product
Warranty:
a) unless the product was installed correctly
and as per the installation instructions
supplied with the product;
b) if the defect is contributed to or caused
by any improper usage of the product
or usage of the product for purposes
other than that for which the product
was designed or intended;
c) if the defect occurs wholly or partially
as a result of any act or omission by the
customer, or any person other than Billi;
d) if the product is subject to misuse,
neglect, accident or abuse or the
customer continues to use the product
after the defect becomes apparent;
e) if the product is damaged as a result
of poor water quality;
f) if the product is damaged as a result of
excessive water pressure in excess of
10bar, incorrect pressure limiting valves,
temperature input in excess of 85°C
and/or excessive thermal input or ice
formation in the pipe work;
g) if the product is repaired, or any attempt
to repair the product is made, by anyone
other than an authorised repairer of the
products acting at Billi's direction; or
h) if the product is altered or modified in any
way unless such modification has been
approved in writing by Billi.
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