User guide
B–1000.
Product warranty
Subject to the provisions of this product
warranty, if a defect in a new product supplied
by Billi Pty Ltd (ACN 124 066 717) ("Billi") and
purchased by you ("customer") from a reseller
authorised by Billi occurs within 12 months of
the date of purchase of the product, as a result
of defective materials or defective manufacture
by Billi, Billi will, in addition to other rights and
remedies held by the customer under a law in
relation to the goods and services to which this
product warranty relates, either (at its option):
1. direct an accredited service provider
to attend the customer's premises
(provided that the premises are located
within Australia) and repair the defect
free of charge; or
2. direct the customer to return the
product to Billi so that Billi may provide
a replacement product free of charge.
Our goods come with guarantees that
cannot be excluded under the Australian
Consumer Law. You are entitled to a
replacement or refund for a major failure
and for compensation for any other reasonably
foreseeable loss or damage. You are also
entitled to have the goods repaired or replaced
if the goods fail to be of acceptable quality and
the failure does not amount to a major failure.
In order to make a claim under this warranty,
the customer must provide Billi with a written
claim containing details of the product defect,
together with a receipt from the reseller of
the products showing the date of purchase of
the products, or such other proof of purchase
and the date of purchase as Billi may accept,
within 13 months of the date of purchase.
If the customer's premises are located
more than 25 kilometres from one of Billi's
authorised service agent's locations, the
customer will be liable for any increased
freight costs, fees, charges or levies
Billi may incur as a result of fulfilling its
obligations under this Product Warranty.
Where a replacement product is provided by
Billi, Billi will pay the necessary freight charges,
and the customer will pay for the removal of
the product and the costs of reinstalling the
replacement product. Any product replaced or
repaired under this Product Warranty will be
covered by the product's remaining warranty
period, or three months, whichever is greater.
If the product or any part thereof is replaced by
Billi under this Product Warranty, all of the right,
title and interest in and to the replaced product
or part shall vest in Billi upon it being replaced.
—Warranty exclusions
Billi shall not be liable under this
Product Warranty:
1. unless the product was installed
correctly and as per the installation
instructions supplied with the product;
2. if the defect is contributed to or caused
by any improper usage of the product
or usage of the product for purposes
other than that for which the product
was designed or intended;
3. if the defect occurs wholly or partially
as a result of any act or omission by the
customer, or any person other than Billi;
4. if the product is subject to misuse,
neglect, accident or abuse or the
customer continues to use the product
after the defect becomes apparent;
5. if the product is damaged as a result
of poor water quality;
6. if the product is repaired, or any attempt
to repair the product is made, by anyone
other than an authorised repairer of the
products acting at Billi's direction;
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