ATCOM A2SV Series Manual de usuario

A2SV

IP Phone

Version: 1.0

2022-03-03

IP Phone

User Manual

A2SV IP Phone User Manua l

ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn2

Content

Contact ATCOM ................................................................................. 5

1. Overview of A2SV ...................................................................... 6

1.1. Interface ......................................................................... 7

1.2. Hardware .......................................................................... 7

1.3. LTE data parameters ............................................................... 7

1.4. Software .......................................................................... 8

1.5. Network ........................................................................... 9

1.6. Management and Maintenance ........................................................ 9

1.7. Protocol .......................................................................... 9

1.8. Compliant and Certified Standard ................................................. 10

1.9. Packing list ..................................................................... 10

1.10. Connection ......................................................................... 11

1.10.1. LTE network ................................................................. 11

1.10.2. Wi-Fi Network (the phone must support Wi-Fi mode) ........................ 11

1.10.3. LAN port instructions (the phone need to support the LAN port model) ....... 12

1.11. Installation ....................................................................... 12

1.11.1. Connecting port introduction ................................................. 12

1.11.2. Installation instruction ....................................................... 13

1.11.3. Connection instruction ....................................................... 19

2. Call Function ........................................................................ 20

2.1. Answer the calls .................................................................... 20

2.2. Make Calls .......................................................................... 20

2.3. Pre-dial ............................................................................ 22

A2SV IP Phone User Manua l

ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn3

2.4. Multiple line dial-up ............................................................... 22

2.5. Call Hold ........................................................................... 22

2.6. Call Transfer ....................................................................... 23

2.7. Mute calls .......................................................................... 23

2.8. 5-Way Conference .................................................................... 24

2.9. Hang up the phone ................................................................... 25

2.10. Voicemail .......................................................................... 26

3. Keypad and GUI ....................................................................... 26

3.1. Keypad .............................................................................. 26

3.2. Starting ............................................................................ 29

3.3. Standby .......................................................................... 31

3.4. Configuration .................................................................... 32

3.4.1. Status info .............................................................. 34

3.4.2. Call Features ............................................................ 36

3.4.3. Contacts ................................................................ 49

3.4.4. History .................................................................. 56

3.4.5. Message ................................................................. 59

3.4.6. Settings ................................................................. 60

3.4.7. Display .................................................................. 78

4. Advanced Feature .......................................................................... 80

4.1. Codecs .............................................................................. 80

4.2. Capture and Upgrading ............................................................... 81

4.3. Auto Provision ...................................................................... 82

4.4. Export & Import configuration file ............................................... 84

4.4.1. Export configuration file ................................................. 84

A2SV IP Phone User Manua l

ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn4

4.4.2. Import configuration file ................................................. 85

4.5. Export System log ................................................................ 85

4.6. Dial plan ........................................................................ 86

4.6.1. Replace Rule ............................................................ 87

4.6.2. Dial-now ................................................................ 88

4.6.3. Area Code ............................................................... 89

4.6.4. Block Out................................................................ 90

5. WI-FI ..................................................................................... 91

5.1. Configure the WIFI on the phone ..................................................... 91

5.2. Configure the WIFI on the WEB ....................................................... 91

5.3. Enterprise WiFi .................................................................. 92

6. LTE Network ............................................................................... 93

6.1. Configure the LTE on the phone ...................................................... 93

6.2. Configure the account on the LTE network ............................................ 93

7. FAQ ....................................................................................... 94

7.1. How to reset to factory ............................................................. 94

7.2. Upgrade the firmware on safe mode ................................................... 95

7.3. How to make IP Peer to Peer call .................................................... 95

8. Troubleshooting ........................................................................... 97

8.1. The phone is failed to register to SIP server ....................................... 97

8.2. The phone is failed to gain IP address .............................................. 97

8.3. Only one party can hear from another on calling ..................................... 97

9. Abbreviation .............................................................................. 98

10. FCC Caution .............................................................................. 99

A2SV IP Phone User Manua l

ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn5

Contact ATCOM

Overview of ATCOM

ATCOM is the leading VoIP hardware manufacturer in global market. We have been keeping

innovating with customer’s needs oriented , working with partners to establish a total solution

for SMB VoIP with IP phone , IP PBX and Asterisk cards.

With over 10 years’ experience of R&D , manufacturing and service in network and VoIP

filed;mission of creating the biggest value for IP terminals , we commit ourselves in supplying

the competitive IP phone and other terminals for IP PBX , softswitch , IMS , NGN providers and

carriers; supplying the competitive total VoIP solution for SMB market. We keep improving the

customer’s experience and creating the bigger value with our reliable products. Until now, our

VoIP products have been available in 100+ countries and used by millions of end users.

Contact Sales

Address Area C, A2F , Block 3 ,Huangguan Technology Park , #21

Tairan 9th Rd, Chegongmiao , Futian District , Shenzhen China

Tel + (86) 755-83018618

Fax + (86) 755-83018319

E-mail sales@atcom.com.cn

Contact Technical Support

Tel + (86) 755-83018618

E-mail Support@atcom.com.cn

Website Address: http://www.atcom.cn/

A2SV IP Phone User Manua

ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn

1. Overview of

A2SV

A2SV-

PW is an innovative 4G dual

supports both standard SIP protocol and carrier VoLTE. It can not only use SIP protocol to

deploy enterprise intranet number and PSTN fixed number, but

mobile number. For A2SV-

PW, the routing function of built

hotspots allow users to access 3G/4G data networks while using voice. A2SV

operators to support their ending customers

suitable for enterprises to apply in internal voice system data network construction, especially

for enterprises that need internal voice system and mobile phone number and to use at the

same time. A2SV-PW VoLTE mo

de is not only compatible with most 4G operators' VoLTE

systems, but also allows users to experience excellent voice quality. Its SIP mode is not only

compatible with common brands of enterprise IP PBX and cloud IP PBX, but also support

applications in ent

erprise voice system.

A2SV

PW is an innovative 4G dual

mode IP phone, which is applied to 4G environment and

supports both standard SIP protocol and carrier VoLTE. It can not only use SIP protocol to

deploy enterprise intranet number and PSTN fixed number, but

also deploy carrier VoLTE

PW, the routing function of built

in 4G ethernet port and 4G Wi

hotspots allow users to access 3G/4G data networks while using voice. A2SV

operators to support their ending customers

who need both voice and network, and also

suitable for enterprises to apply in internal voice system data network construction, especially

for enterprises that need internal voice system and mobile phone number and to use at the

de is not only compatible with most 4G operators' VoLTE

systems, but also allows users to experience excellent voice quality. Its SIP mode is not only

compatible with common brands of enterprise IP PBX and cloud IP PBX, but also support

erprise voice system.

A2SV

mode IP phone, which is applied to 4G environment and

supports both standard SIP protocol and carrier VoLTE. It can not only use SIP protocol to

also deploy carrier VoLTE

in 4G ethernet port and 4G Wi

-Fi

hotspots allow users to access 3G/4G data networks while using voice. A2SV

-PW is suitable for

who need both voice and network, and also

suitable for enterprises to apply in internal voice system data network construction, especially

for enterprises that need internal voice system and mobile phone number and to use at the

de is not only compatible with most 4G operators' VoLTE

systems, but also allows users to experience excellent voice quality. Its SIP mode is not only

compatible with common brands of enterprise IP PBX and cloud IP PBX, but also support

A2SV IP Phone User Manua l

ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn7

A2SV-PW A2SV-P A2SV-W A2SV A2SV-LW Notes: If the suffix

-S is added to each

model in the form,

example A2SV-S;If

the suffix -V is

added it means

that only it means

that only SIP is

supported and

VoLTE is not

supported, VoLTE

is supported, and

SIP is not

supported;

example:A2SV-V

Network

2Pcs 2Pcs 1Pcs 1Pcs No

Wi-Fi Yes No Yes No Yes

SIP Yes Yes Yes Yes Yes

VoLTE Yes Yes Yes Yes Yes

1.1. Interface

Power Input Note: A2SV uses 5V/1A, other models use 5V/2A

LAN Port RJ45

PC Port RJ45

Headset Jack RJ9

Handset Jack RJ9

LTE Nano card Port Nano-SIM card port

1.2. Hardware

LCD 132*52

CPU 400MHz Dual-Core

LED Indicator 1 Status Light , 2 line indicators

1.3. LTE data parameters

A2SV IP Phone User Manua l

ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn8

LTE Frequency band LTE FDD: B1/ B3/ B8

LTE TDD: B38/ B39/ B40/ B41

TDSCDMA: B34/ B39

WCDMA :B1/ B8

LTE Version 3GPP E-UTRA Realease 11

Bandwidth 1.4 /3 /5 /10/20MHz

Antenna DL MIMO, Support receive diversity

Data LTE LTE FDD: Max 1500Mbps (DL) Max 50Mbps (UL)

LTE TDD: Max 130Mbps (DL) Max 35Mbps (UL)

DC-HSPA+ Max 42Mbps (DL) Max 5.76Mbps (UL)

UMTS Max 384Mbps (DL) Max 384Mbps (UL)

TD-SCDMA Max 4.2Mbps (DL) Max 2.2Mbps (UL)

CDMA Max 3.1Mbps (DL) Max 1.8Mbps (UL)

EDGE Max 236.8Kbps (DL) Max 236.8Kbps (UL)

GPRS Max 85.6Kbps (DL) Max 85.6Kbps (UL)

Note: Different modules of A2SV support different LTE bands, please connect ATCOM

technical support for details.

1.4. Software

 Support VoLTE voice and data (Note: VoLTE voice cannot support all the A2SV modules)

 Support Wi-Fi

 Sip 2.0 (RFC3261) and other related SIP RFCs

 6 SIP accounts registration

 Jitter Buffer, VAD, CNG

 Supported codec: G711A, G711U, G722, L16, iLBC_13_3, iLBC_15_2, OPUS

 Echo Cancellation

 SIP Domain name, Authentication and Backup SIP Server

 DTMF（RFC2833, Inband, SIP INFO)

 Call transfer, Call forward, 3-way conference, Call hold, Call back

 DND(Do Not Disturb), Auto answer, Blacklists, Block Call-ID, Block Anonymous call, Dial

plan, IP call

 Phone book with 1000 contacts and 50 blacklists

A2SV IP Phone User Manua l

ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn9

 Call History with 400 records include answered calls, missed calls, dialed calls and forward

calls

 Auto update via HTTP, HTTPS, FTP, TFTP, DHCP, RPS and PNP

 Syslog

 SNTP, NTP

 Customized Ringtone

 Daylight Saving time

 VLAN, OpenVPN, Span to PC port, QoS

 Enterprise WIFI

 WEB access with different login level

 Soft button: soft button *3

 Redundancy SIP server

 Multi-language: English, French, Hebrew, Russian, Spanish, Simplified or Traditional

Chinese, Persian, Polish, Portuguese, Turkish, German, Italian

 Support 2.4GHz WiFi

 Support 4G(LTE) & 3G

1.5. Network

 LAN port: support router mode

 Support Open VPN

 Primary/SecondaryDNS Server

 Support QoS

 Support Enterprise WIFI

 Web access via HTTP&HTTPS

 Support 2.4GHz WiFi with 802.11n protocol

 Support 4G(LTE) and 3G access

 Support TR069

1.6. Management and Maintenance

 Support firmware updating under safe mode

 Support different level user management

 Configuration via web , keyboard

 Support multi-language

 Firmware and configuration file auto provision

 Support system log

1.7. Protocol

 IEEE 802.3 /802.3 u 10 Base T / 100Base TX

A2SV IP Phone User Manua l

ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn10

 DHCP: Dynamic Host Configuration Protocol

 SIP RFC3261, RFC3262, RFC3263, RFC3264, RFC3265, RFC2543, RFC3489, RFC3842,

RFC3515, RFC2976, RFC3428, RFC2327, RFC2782, RFC1889

 TCP/IP: Transfer Control Protocol/Internet Protocol

 RTP: Real-time Transport Protocol

 RTCP:RTP Control Protocol

 DNS: Domain Name Server

 TFTP: Trivial File Transfer Protocol

 HTTP:Hypertext Transfer Protocol

 FTP:File Transfer Protocol

1.8. Compliant and Certified Standard

 EC: EN 55032:2015/A11:2020 EN IEC 61000-3-2:2019 EN 61000-3-3:2013/A1:2019 EN

55035:2017/A11:2020

 Comply with ROHS in EU

 Comply with ROHS in China



 Operating temperature: -10 ~ 50°C

 Storage temperature: -10 ~ 50°C

 Operating humidity: 10 ~ 90%

1.9. Packing list

Model A2SV

Telephone 1 Unit

Handset 1 Unit

Handset cable 1 Unit

Stand bracket 1 Unit

Wall bracket 1 Unit

Power adapter Optional

Network Cable 1 Unit，1.5 meters

Quickstart Guide 1 Unit

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