AT&T Merlin 3070 Manual de usuario

AT&T

MERLIN

COMMUNICATIONS SYSTEM

ATTENDANT’S GUIDE:

MODELS 1030 AND 3070

WITH FEATURE MODULE 5

MERLIN

COMMUNICATIONS SYSTEM

ATTENDANT’S GUIDE:

MODELS 1030 AND 3070

WITH FEATURE MODULE 5

Printed in U.S.A.

MERLIN is a registered trademark of AT&T.

Issue 1

May 1986

Key to Symbols

This guide uses the following symbols to illustrate how to use your MERLIN system attendant console.

After you are familiar with your console, the symbols should serve as quick reminders.

Lift your handset.

Hang up your

handset.

Don’t lift your

handset.

Dial a number.

(This can be an out-

side number, an in-

tercom number, or a

PBX/Centrex feature

code.)

Touch a button.

(The symbols for but-

tons are shaded and

labeled to look like

the buttons on your

console.)

Console with

Attendant Intercom

Selector Touch an Auto

Intercom button.

Console for small

systems and

economy console

Touch a Shift button.

(Console with Atten-

dant Intercom Selector

only. Select the button

controlling the group

that includes the inter-

com number you

want.)

Each symbol represents one action. A sequence of two or more symbols illustrates an entire procedure. For example,

means touch Conference, touch a line button, and dial an outside number.

The “Attendant’s Quick Reference,” pages 56-61, is a brief guide to using features.

Table of Contents

Page

Key to Symbols

Getting Started

Your Console

Attendant Console for Small Systems

Attendant Console with Attendant Intercom

Selector for Large Systems

Economy Console for Large Systems

Programming Custom Features

Auto Intercom Buttons

Programming Auto Intercom Buttons

Shift Buttons (Console with Attendant Intercom

Selector only)

Line Buttons

Answering Calls

Answering While on a Call—The Hold Feature

Programmable Line Ringing

Voice Announcement Disable

Covering Calls

Call Coverage

Coverage Inhibit

Automatic Answering

Auto Answer-All

Auto Answer-Intercom

Paging

Loudspeaker Page

Programming Loudspeaker Page Buttons

Group Page

Programming Group Page Buttons

Group Call Distribution

Group Call Distribution (Intercom)

Group Call Distribution (Outside Lines)

Programming Group Call Distribution Buttons

Transferring and Screening Calls

Without Auto Intercom Buttons

Transfer without Voice Announcement

Transfer with Voice Announcement

Screening Calls

With One-Touch Transfer

Transfer without Voice Announcement

Transfer with Voice Announcement

Screening Calls

With One-Touch Hold with Call Announcement

Screening Calls

Transfer without Voice Announcement

Transfer Return Identification

Call Park with Loudspeaker Page

Programming a Call Park Button

Turning On Message Lights

Console for a Small System or Economy Console

Console with Attendant Intercom Selector

Notify

Notify Send

Notify Receive

Placing Calls

Intercom Calls with Voice Announcement

Intercom Calls with Ringing Signal

Outside Calls

Button Access and Dial Access to Line Pools

Automatic Route Selection

Line Request

Automatic Line Selection

Outside Auto Dial

Special Characters in Outside Auto Dial

System Speed Dial

With System Speed Dial Code on a Button

Setting Up Conference Calls

With the Person Connected

With the Person on Hold

Connecting Outside Callers to Outside Lines

Using PBX, Centrex, or Custom Calling Features

Other Useful Features

Using the Speaker

On-Hook Dialing

Monitor-on-Hold

Group Listening

Headset Adapter

Personalized Ringing

Enhanced Night Service

Enhanced Night Service without Outward

Restriction

Enhanced Night Service with Outward Restriction

Call Pickup

Programming a Call Pickup Button

Line Pickup

Using a Single Line Pickup Button

Using Buttons Programmed to Pick Up Specific

Lines

Using a Dial Code

Last Number Redial

Saved Number Redial

Privacy

Do Not Disturb

Manual Signaling

Touch-Tone Enable

Account Number Entry (only for use with SMDR)

Simultaneous Voice and Data Calls

Feature Programming Chart

Attendant’s Quick Reference

Use the Shift Buttons

Transfer a Call

Screen a Call

Park a Call to Page Someone

Page Someone through a Loudspeaker

Page a Group of Voice Terminals

Inform Someone That You Took a Message

Announce a Short Message through a Voice Terminal

Speaker

Place a Ringing Intercom Call

Cover Calls for Others

Establish a Conference Call

Enter an Account Number for a Call

Make a Voice Call and a Data Call Simultaneously

Index

Getting Started

With your MERLIN® system attendant console, you can handle calls in

your office efficiently and program many convenient features. This atten-

dant’s guide contains the information you need to use your console to best

advantage. Keep the guide handy for quick reference.

YOUR CONSOLE

You may have one of the following consoles: an attendant console for

a small system, an attendant console with attached Attendant Intercom

Selector for a large system, or an economy attendant console for a large

system.

For small systems, that is, for systems with eight or fewer lines and 20 or

fewer voice terminals, you use the following attendant console:

Attendant Console for Small Systems

The console for small systems is a 34-button deluxe voice terminal.

It is suitable as the console for a small system because it has enough

buttons to show the status of each line and each voice terminal in the

system. The system assigns lines and intercom numbers to buttons

automatically.

For large systems, that is, for systems with more than eight lines or more

than 20 voice terminals, you use either of the two available consoles

described below.

Attendant Console with Attendant Intercom Selector for

Large Systems

The larger of the two consoles available for a large system is a

34-button deluxe voice terminal with an attached Attendant Intercom

Selector. It is suitable as a console for a large system because up to

70 voice terminals can be represented using the Auto Intercom but-

tons on the Attendant Intercom Selector. This leaves all 30 buttons

on the console available to show the status of each line in the system.

On this console, all lines and intercom numbers are assigned to but-

tons automatically when the system is activated.

Economy Console for Large Systems

The economy console is a 34-button deluxe voice terminal without

an Attendant Intercom Selector. If you don’t need the extra capacity

or convenience provided by the Attendant Intercom Selector, the

economy attendant console is suitable for a large system. This con-

sole is also suitable for use as a backup console when there are

several attendants handling calls. On an economy console, all lines

are assigned to buttons automatically. The unassigned program-

mable buttons can serve as Auto Intercom buttons or feature buttons.

For systems whose total number of lines and voice terminals is less

than or equal to 30, the economy console provides enough buttons

for both lines and voice terminals. If there are more voice terminals

than buttons available, you can use the dial pad for access to those

voice terminals,

Familiarize yourself with your console and its capabilities by referring to

the appropriate illustration on pages 8 through 10. Explanations of some

essential features for handling calls and customizing your console follow

the illustrations.

Attendant Console

for Small Systems*

Use line buttons to place

and receive outside calls.

Touch Intercom-Voice and

Intercom-Ring to contact

others in your MERLIN

system.

Slide the T/P switch to test or

program your console.

Use Conference, Drop,

Transfer, and Hold to han-

dle calls efficiently.

Use the volume control to

adjust the speaker and

ringer.

Use Auto Intercom buttons

to transfer calls quickly and

contact and send messages

to people in your system.

Program custom features on

buttons not used for Auto

Intercom.

Check the green light by the

Message button to see if

you have a message

waiting. Also, use Message

(in program mode) to set

your voice terminal for mak-

ing data calls and voice calls

simultaneously.

Touch Night Service to turn

Enhanced Night Service op-

tions on and off.

Touch Send Message to

turn on the Message light at

another voice terminal.

Touch Speaker for on-hook

dialing, group listening, and

on-hook monitoring when

you are put on hold.

Touch Recall to disconnect

calls without hanging up

your handset.

* Systems with 8 or fewer lines and 20 or fewer voice terminals.

Attendant Console with Attendant Intercom

Selector for Large Systems*

The attendant console with Attendant Intercom Selector provides the same features as the console for small systems

pictured on the preceding page but has more line and Auto Intercom buttons.

* Systems with more than 8 lines or more than 20 voice terminals.

Use line buttons to place

and receive outside calls.

Program a custom feature

on any button you don’t

need for a line.

Use Auto Intercom buttons

to contact everyone in your

system and transfer calls

quickly. Each button can

represent three intercom

numbers. Touch a Shift but-

ton to select the color band

of the intercom number you

want.

Touch a Shift button to select

the blue, white, or gray band

on an Auto Intercom button.

Use Message Status with

the Shift buttons to see

which voice terminals have

Message lights turned on.

Use these numbers to find

the horizontal row for each

intercom number. The 0 in-

dicates the row for intercom

numbers whose second

digit is 0 (10, 20, 30, 40, etc.).

The 1 indicates intercom

numbers ending in 1 (11, 21,

31, etc.), and so on.

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