Alcatel OmniTouch UC Manual de usuario

Alcatel-Lucent

OmniTouch Unified Communication

DID YOU KNOW ?

about UC Series...

Mobile solutions with

My Phone

December 2006

Mobile solutions with My Phone

TABLE OF CONTENTS

INTRODUCTION.......................................................................................................... 3

USE CASES................................................................................................................ 6

NOMADIC-WORKERS....................................................................................................... 6

HOME-WORKERS .......................................................................................................... 7

ROAD WARRIORS –VIRTUAL OFFICES...................................................................................... 8

TECHNICAL SPECIFICATIONS.......................................................................................... 9

MAIN CHARACTERISTICS OF THE VOIP SOLUTIONS.......................................................................... 9

History

Edition 1a, December 2005: creation of the document.

Edition 1b, February 2006: update of technical specifications.

Edition 1c, March 2006: update of technical specifications.

Edition 2, December 2006: document has been re-worked and technical specifications updated.

Abbreviations

OmniTouch UC is used in this document for Alcatel-Lucent OmniTouch Unified Communication

OmniPCX Enterprise is used in this document for Alcatel-Lucent OmniPCX Enterprise

Disclaimer

This documentation is provided for reference purposes only. While efforts were made to verify the

completeness and accuracy of the information contained in this documentation, this documentation is

provided “as is” without any warranty whatsoever and to the maximum extent permitted.

In the interest of continued product development, Alcatel-Lucent reserves the right to make

improvements to this manual and the products it describes at any time without notice or

obligation.

document is prohibited without the explicit permission of the copyright holder.

Distribution of the work or derivative of the work in any standard (paper) book form for commercial

purposes is prohibited unless prior permission is obtained from the copyright holder.

Edition 2, Ref. 8AL020043256ZZASA - © Alcatel-Lucent 2006-2007 2

Mobile solutions with My Phone

Introduction

Technologies that support nomadic information environments can be either wired or wireless.

Nevertheless, the advancement in the wireless technologies in the recent year has accelerated

organizations' efforts to achieve nomadic computing and culture, as these technologies support nomads

both within and beyond organizational boundaries. Today, employees are equipped with a wide variety

of computing devices from handsets to laptops for various information processing needs. These devices

have helped remote workers increase access to information and expedite fieldwork. Network services

such as Voice over IP (VoIP) and virtual private network (VPN) are helping create unified organizations

with a distributed workforce.

Reminder

My Phone (Web Softphone or 4980 Softphone application) delivers all of the basic and advanced

functions of an office telephone on a desktop or laptop computer. Used as a stand-alone end station or

in conjunction with phone sets (including IP devices), it provides following advantages:

Mobility with your business phone, which becomes a business softphone (thus, a unique phone

number). Running on a laptop, you can take your extension with you and receive calls wherever

you are connected to the corporate network (even dial-up connections while on the road can be

used to check voicemail and place calls while online). Your business phone is charged whatever

the physical phone/device you are using.

Access to corporate, public and personal directories besides OmniPCX phonebook.

Intuitive User Interface:

To quickly place calls.

For call control services and advanced softphone services.

Nomadic solutions with My Phone

When on the move, My Phone allows you to associate any phone (cellular, home phone…) for audio or

use your PC with Voice over IP (multi-media capabilities or USB headset/handset). Web Softphone and

4980 Softphone applications answer to all your needs:

The Home-Worker (through a PSTN number or Voice over IP).

The Nomadic-Worker:

Off Site mobility services (through a PSTN number or Voice over IP).

On Site mobility services (e.g. with DECT/PWT, Voice over IP).

The Virtual Office:

For non-dedicated workplace (PC and phone set) in the Company.

Before providing you with business examples, let’s explain first capabilities you have when moving On

Site or Off Site the Company. Following schema illustrates and summarizes these capabilities

(models/modes):

Edition 2, Ref. 8AL020043256ZZASA - © Alcatel-Lucent 2006-2007 3

Mobile solutions with My Phone

Model [1] - User is associated to a physical extension (telephone); in this case, two modes are

available when moving On Site or Off Site with a unique phone number:

PSTN mode, thanks to a PSTN phone (cellular phone, home phone…) for the audio part.

VoIP mode, thanks to a Personal Computer with Voice over IP (multi-media capabilities or USB

headset/handset).

PSTN phone

Physical extension:

phone set that is charged

Your computer

DATA

Physical extension:

phone set that is charged Your computer

DATA + VOICE

VoIP mode

Switch to PSTN mode

if VoIP quality

deteriorates

VOICE

PSTN mode

One phone number to reach you:

your office phone

One phone number to reach you:

your office phone

Model [2] - User is associated to a virtual extension (no telephone): the Personal Computer with

Voice over IP (multi-media capabilities or USB headset/handset) becomes the office phone.

Switch to PSTN mode if

VoIP quality

deteriorates

VoIP mode

PSTN mode

Your office phone is your computer

(no physical phone set)

Your office phone is your computer

(no physical phone set)

Your computer

DATA + VOICE

PSTN phone

Your computer

DATA

VOICE

Virtual extension:

phone set that is charged

Notes:

User’s physical extension is frozen in Model [1] (PSTN or VoIP mode). This means that the phone

set cannot be used until the Nomadic mode is cancelled.

The PSTN mode associates a PSTN number to any phone set (this phone set is not monitored by

the OmniPCX Enterprise/4400 system):

Off Site with, for example, your cellular phone or home phone.

On Site with, for example, a SIP phone or the Cellular Client (remote

extension).

Edition 2, Ref. 8AL020043256ZZASA - © Alcatel-Lucent 2006-2007 4

Mobile solutions with My Phone

"Following table indicates which models/modes are currently supported by both Softphone

applications:

Models/modes Web Softphone 4980 Softphone

Softphone in VoIP Mode Yes

(from UC R4.1 on) Yes

Model [1]: user is associated

to a physical extension

(telephone) Softphone in PSTN mode Yes Yes

Model [2]: user is associated

to a virtual extension (no

telephone)

Softphone in VoIP mode

(with the capability to switch

to the PSTN mode) Yes Yes

Edition 2, Ref. 8AL020043256ZZASA - © Alcatel-Lucent 2006-2007 5

Mobile solutions with My Phone

Use cases

Let’s consider hereafter three examples (nomadic-workers, home-workers and road warriors), showing

mobility capabilities you have with your Softphone applications:

Nomadic-workers

Local nomadic workers consist of employees whose jobs require them to spend a great deal of time

away from their desks to attend meetings, interact with co-workers, or solve problems. While they are

restricted to the vicinity of their workplace, their jobs still require them to be highly mobile.

In the example below, you have a physical office on site A with an office phone, and you usually keep

your personal mobile phone with you. You have to move at another company site (B) for a meeting with

co-workers. So, question is: what kind of possibilities I have with my Softphone applications for being

reachable and performing outgoing calls, like in my office ?

Your PC, your office phone

Your office

Your meeting room

Your PC + your headset

Your PC + your personal

mobile phone

Your PC + the phone set

in the meeting room

Your Company / Site A

Your Company / Site B

Corporate network Corporate network

Once connected to the corporate network at site B, several possibilities are offered with your PC:

Either use the Web Softphone/4980 Softphone application in VoIP mode, i.e. use your PC

with Voice over IP (multi-media capabilities or USB headset/handset) for the audio part.

Or use the Web Softphone/4980 Softphone application in PSTN mode: associate your personal

mobile phone or the phone set in the meeting room for the audio part (the phone set in the

meeting room must be reachable through a PSTN number).

Note: when using the 4980 Softphone application, user is able to switch dynamically from PSTN mode to

VoIP mode and vice-versa.

Edition 2, Ref. 8AL020043256ZZASA - © Alcatel-Lucent 2006-2007 6

Mobile solutions with My Phone

Home-workers

Home-workers are employees working mainly from home for improving productivity and cutting down

on travel costs. With a business-class Internet connection in the home office, home-workers can work

conveniently and without compromising on speed and performance.

In the example below, you have a physical office on site A with an office phone, and you usually keep

your personal mobile phone with you. For going faster in your new job, you need to stay at home for

the next two weeks. At home, you need to make long distance business calls without being charged. Via

the Internet, you can access the corporate directory or personal contacts, use click to call and contact

your correspondents. Your business phone will be charged for the call. OK, but what should I use ?

Your Company

Internet

VPN connection

through ADSL

Corporate network

Your PC, your office phone

Your office

Your Sweet Home

Your working room

Your PC + your headset

Your PC + your mobile

phone or home phone

Your PDA + your home

phone or mobile phone

Once connected to your corporate network, thanks to a VPN connection, you have the choice to use:

Either your PC and the Web Softphone/4980 Softphone application in VoIP mode, i.e. use

your PC with Voice over IP (multi-media capabilities or USB headset/handset) for the audio

part.

Or your PC and the Web Softphone/4980 Softphone application in PSTN mode (for associating

your personal mobile phone or home phone for the audio part).

Or your wireless PDA and the Web Softphone application in PSTN mode (for associating your

personal mobile phone or home phone for the audio part).

Note: when using the 4980 Softphone application, user is able to switch dynamically from PSTN mode to

VoIP mode and vice-versa.

Edition 2, Ref. 8AL020043256ZZASA - © Alcatel-Lucent 2006-2007 7

Mobile solutions with My Phone

Road Warriors – Virtual Offices

As office-free professionals, road warriors don’t have some of the perks that office employees take for

granted, like hearty Internet access, reliable landline phone connections, and always-on email.

Solutions for road warriors must be of high enough quality so as to completely substitute, not merely

support, the traditional LAN-connected workstation and desk phone.

In example below, for weekly meetings, you have to move either to the Headquarter (A) or at another

company site (B or C). You don’t have any office and office phone, but of course, you always keep your

professional mobile phone with you. So, during the days you are staying in your virtual office, you need

to be reachable and make business calls using efficient communication tools.

Your PC + your headset

Your PC + your

professional mobile

phone

Your Company /

Headquarter, site A

Your Company / Site B

Corporate network Corporate network

Your Company / Site C

Corporate network

Once connected to your corporate network, use the Web Softphone/4980 Softphone in VoIP mode,

i.e. use your PC with Voice over IP (multi-media capabilities or USB headset/handset) for the audio

part.

If for any reason the IP voice quality deteriorates, you will be able to switch to the PSTN mode and

associate for example your professional mobile phone.

Edition 2, Ref. 8AL020043256ZZASA - © Alcatel-Lucent 2006-2007 8

Mobile solutions with My Phone

Technical specifications

This section briefly provides the main technical characteristics of the VoIP mode for both models

explained in previous sections (for full details, please refer to the Technical Communication TC0643,

available on the Alcatel-Lucent Business Partner Web Site).

Main characteristics of the VoIP solutions

Characteristic

IP Softphone (Web or 4980)

User is associated to a virtual

extension (no telephone)

IP Softphone (Web or 4980) (1)

User is associated to a physical

extension (telephone)

Operating System (client side) Windows only Windows only

RTP/RTCP support Yes (2) Yes (2)

Support of direct RTP flows Yes Yes (5)

Codec G.711 - 64Kbits/s (3)

G723.1 – 5,3 and 6,3Kbits/s

G.729a - 8Kbits/s

G.711 - 64Kbits/s (3)

G723.1 – 5,3 and 6,3Kbits/s

G.729a - 8Kbits/s (4)

Quality of Service (QoS): Level

3 IP TOS/DiffServ Yes Yes

QoS tickets generation (IP

statistics) Yes No

Level 2 QoS: 802.1 P/Q No (6) No (6)

Audio Media control: audio

tuning wizard, audio volume

manager, dual audio device Yes Yes

DTMF generation Yes Yes

As defined in RFC 2833 Yes No

Wave Audio API from Microsoft

for acoustic echo cancellation

and noise reduction (depending

on sound board)

Yes (USB handset/headset

recommended) Yes (USB handset/headset

recommended)

Echo cancellation (64 ms) Yes (4) Yes (4)

Signaling for voice calls

establishment Proprietary Alcatel-Lucent UA

protocol (encapsulated into IP) H323 protocol

Spatial Redundancy in Dual IP

Subnet Yes (4) Yes (4)

VoIP encryption No (6) No (6)

(1) Web Softphone in VoIP mode from OmniTouch UC R4.1 on

(2) Use of the ABERS RTP stack (Alcatel-Lucent RTP stack), which is equivalent to the IP-Phone stack

(3) Voice Activity Detection (VAD) is not available

(4) Available from OmniTouch UC R4.0 on

(5) Available from OmniTouch UC R4.0 and OmniPCX Enterprise R7.0 on

(6) Planned in a future release (2ndQ 2007)

Mobile solutions with My Phone

Save commuting time, optimize your working

time: be a part time home-worker !

Contribute to sustainable development by

using environmentally friendly technologies !

"Use Alcatel-Lucent OmniTouch UC Softphones

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