Alcatel-Lucent OmniTouch 8600 Manual de usuario

OmniTouch 8600

My Instant Communicator

Windows Mobile®

User guide

8AL 90820 AAAB ed 01

April 2010 Alcatel-Lucent Instant Communication server

OmniTouch 8600 My Instant Communicator 3

Read before use 4

How to use this guide 5

Description of screens -actions"5

Installation 6

Prerequisite"6

Installation of the application"6

Conﬁguring startup"7

Updating the application"7

Starting My Instant Communicator 8

Starting the application"8

Shutting down the application"8

Omnitouch 8660 My Teamwork 9

Connecting to My Teamwork"9

Opening the My Teamwork interface"9

Snapshots of some My Teamwork screens"10

Disconnecting from My Teamwork"10

Business mode / private mode 11

Switching to business mode"11

Switching to private / semi-private mode"11

Business mode 12

Description of the home page"12

Data channel connection"13

Activate / deactivate the data channel connection"13

Reachability status"14

Changing your phone's status"14

Connecting to My Teamwork"15

Changing your My Teamwork reachability"15

Searching for a contact in your company's phonebook or the local phonebook"16

Search results"16

Filters"17

Call log"18

Acknowledge call logs"19

Deleting an entry from the log"19

Deleting all the entries from the logs"19

Checking your company voicemails"20

Accessing your company voicemails"20

Listening to a message"20

Accessing your operator's voicemail"20

Contact events log"21

Checking details of calls made by your contact"21

Contact information"22

Adding the caller to your contacts"22

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Description of the Icons"23

Description of the screen during a call"24

Receiving a call"24

Making a call"25

Dialing the number directly 25

Make a private call 25

Put a caller on hold"26

Calling a second contact"27

You have two calls in progress 27

Switching from one call to the other 28

Transfer calls 28

Conferencing"29

Private Mode 30

Description of the home page"30

Call Log"30

Checking your voicemails"30

Searching for a contact in the local phonebook"31

Search results"31

Make a call"32

Dialing the number directly 32

Calling via the local phonebook 32

Semi-Private mode 33

Description of the home page"33

Configuring the application 34

Menu"34

Private/Semi-private mode"35

Business mode"36

Instant messages and emails"37

Connect"38

About"38

The "More" menu 39

OmniTouch 8600 My Instant Communicator

Mobile Edition

April 2010 - 8AL 90820 AAAB ed 01 Page 2

OmniTouch 8600

My Instant Communicator

OmniTouch 8600 My Instant Communicator

Mobile Edition

April 2010 - 8AL 90820 AAAB ed 01 Page 3

My Instant Communicator is a

communication device that

allows you to stay in continuous

contact with your company when

you're on the move.

On site in your company or on

business trips, you profit from

the performance capacity of

your company's communication

system on your mobile. You can

manage your calls in real time:

call log consultation, back and

forth between two calls, call

forwarding, conferencing, access

to your company's phone

directory, etc. You can also

access your voicemail (messages

left while you are away,

requests for callback) and your

instant messages.

My Instant Communicator offers

three operating modes to suit

your business throughout the

day.

Business mode: in your office or

on the move, you can access all

of your company's

communication services. You

have a unique telephone number

and are thus easy to reach.

Private mode: you only receive

your private calls on your mobile

(your mobile number). Your

business calls are managed by

the system in line with your

preferences (forward to

voicemail or to a colleague's

workstation, etc.) You can view

business events (call log,

voicemail, etc.) when you are

back in business mode.

Semi-private mode: you can view

business events (callback

request, voicemail, etc.) and

make business calls. But you only

receive private calls on your

mobile.

My Instant Communicator:

an interactive multimedia device

My Instant Communicator offers you all possible means of reaching

your contacts, in line with each contact's profile.

Media:

The multimedia product My Instant Communicator runs on Apple

iPhone, Blackberry, Nokia Eseries, and Windows Mobile®

platforms. Particular attention has been paid to ensuring that the

user experience is easy and consistent across different platforms.

Read before use

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April 2010 - 8AL 90820 AAAB ed 01 Page 4

So that you can benefit fully from My Instant Communicator, you are strongly advised to

familiarize yourself properly with all the functionalities of your mobile, such as network

connection management, access to the alphanumeric keypad, ring management, and keypad

beep configuration, etc.

Using a wired or wireless headset (Bluetooth) while communicating over your mobile will

enable you to fully appreciate the enhanced usability of your My Instant Communicator

application.

To control the cost of using My Instant Communicator (voice data communication), you are

strongly advised to choose an unlimited internet option from your operator. It is also

important to check whether your operator charges additional rates (voice and data in

particular) when using your mobile abroad.

The My Instant Communicator interface is designed to be used in "on-the-move" situations:

exiting a plane, quick view between meetings, etc. The application is built on the "one

click, one action" principle. It is therefore easy to use, and all actions, whether viewing

messages or calling someone back, are one click away.

The touch screen on your mobile means it is simple to use My Instant Communicator. If your

mobile has a browser and an "OK" key, you can use it to access the application's main

functions.

My Instant Communicator uses the data channel (WiFi or 3G/3G+) to set up a call with your

company's telephone system. When the call is set up, calls are processed by the company.

There is no additional cost for your mobile. If it is impossible to connect to the data

channel, the application will run in telephone mode, so the calls will transit over the GSM

network. The cost of a call will be the same as for a call to your company. Not all features

will be available.

Use of your operator's 3G/3G+ network: if no WiFi network can be accessed, the My Instant

Communicator application will use your operator's 3G/3G+ network. If 3G cover is not

homogenous, 3G/GSM switchover may affect the behavior of the application.

Please refer to the "MIC Unified Communication Client Device White List" document to find

out about the Windows Mobile® operating system and which mobile phone models to use

with the My Instant Communicator application. Contact your installation technician if

necessary.

How to use this guide

DESCRIPTION OF SCREENS - ACTIONS

OmniTouch 8600 My Instant Communicator

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April 2010 - 8AL 90820 AAAB ed 01 Page 5

This guide describes all of the features offered by

My Instant Communicator, which depend on the

operating mode selected: Business or Private.

You will find simple descriptions of the screens

displayed with all possible actions.

Action 1

Description1

Description 2

Action 2

List of actions possible via the

screen Description of the screen

SCREEN

This box provides additional information.

This guide is optimized for use on your mobile or

your computer, as well as on paper. Actions are

described in a single column. Texts are arranged

in 2 columns to adapt to cellphone format.

This box provides general information.

Action 3 from the Menu

Installation

PREREQUISITE

INSTALLATION OF THE APPLICATION

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This section describes how to install the My

Instant Communicator client on your mobile. The

same file allows you to install the Unified

Communication version (voice and data services)

or the Telephone version (voice services) of the

application. This guide describes how the Unified

Comunication version of the application runs. We

will therefore provide details of how to install

the Unified Communication version of the

application.)

Check that the date and time on your mobile are

correct. Refer to your mobile phone user guide to

reset the date and time.

Check the data network connection, for example

by opening an internet page in your mobile's

browser. Use your mobile's user guide if

necessary.

Copy the .cab installation file to your mobile

from your PC using a USB connection. Copy the

file into a temporary folder, for example.

2Disconnect the USB cable if your mobile is connected to your PC.

Before installing My Instant Communicator, you

must have:

•a mobile with internet subscription (data

channel)

•the URL of the Unified Communications server

•The security certificate(s) necessary for

connection to the Unified Communications

server

For more information, contact your

representative.

3Run the .cab file that you have just copied using

your mobile's file manager. Use your mobile's user

guide if necessary.

We recommend you install the application in your

mobile's main memory and not on the memory

card inserted in your telephone.

4Choose "MIC" (Unified Communication) to install

the application in its entirety, with all the

features.

Several of the application's modules will be

installed. For each module, you are asked to

provide the location for that module's

installation. Confirm the installation of each module

and validate the different installation stages by

clicking the OK button.

5Installation will finish by restarting your mobile.

CONFIGURING STARTUP

UPDATING THE APPLICATION

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1Start configuring the application by clicking the

My Instant Communicator icon in your mobile

phone's configuration page. Use your mobile's

user guide if necessary.

2In the connection tab, fill in the address (secure

URL) of the Instant Communication Server, which

allows you to download the configuration of your

My Instant Communicator (see "Configuring the

application"). The application communicates with

your company's telephone system through the

Instant Communication Server data server.

1The MIC (Unified Communication) version of My

Instant Communicator, i.e. voice and data (data

channel), checks to see if an update is available.

if this is the case, you will be asked to install the

update.

2The update installation is carried out in the same way as the application installation.

You personal settings will be kept during the

update.

The update can be performed manually by

downloading the update .cab file and copying it

to your mobile yourself via a USB connection.

Starting My Instant Communicator

STARTING THE APPLICATION

SHUTTING DOWN THE APPLICATION

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Pwd?

Home page

From the My Instant Communicator

home page (mobile on standby) More Quit

At startup, My Instant Communicator is in

business mode with settings defined in the

section "Configuring the application".

During the initialisation phase or when using My

Instant Communicator, the user may be asked to

provide authentication by entering a user name

and password.

The user name (login) and password are

requested in the following circumstances:

•The user has not yet entered the

authentication data,

•The authentication data is no longer valid.

The administrator can configure the system so

that the authentication request is unique for the

ICS (Instant Communicator Server) and the

Reverse Proxy and so that the authentication

parameters are saved in the memory. The user

will therefore only need to enter the

authentication data once when the using the

application for the first time.

For further information, please contact your

system administrator.

You must have a user name and password

provided by your installation technician.

The first time you connect to the data network,

the application will ask you to agree to the

connection, unless you have installed the Root

CA.

From your phone's "Start" menu, access the group

or applications by clicking the My Cellular

Extension application.

Omnitouch 8660 My Teamwork

CONNECTING TO MY TEAMWORK

OPENING THE MY TEAMWORK INTERFACE

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April 2010 - 8AL 90820 AAAB ed 01 Page 9

You are connected to My Teamwork More Start instant messaging

Certain My Instant Communicator functions are

not available when you are connected to My

Teamwork.

My Instant Communicator includes a My

installed at the same time as the My Instant

Communicator application. This module allows

you to access conference and collaboration

functions from My Instant Communicator: access

to instant message with online contact alert,

participate in conference calls, manage

contacts list. Refer to the Omnitouch 8660 My

Teamwork user guide for more information.

My Teamwork uses the data channel. The proper

functioning of My Teamwork depends on your

network provider's WiFi ou 3G/3G+ coverage.

The My Instant Communicator interface allows

quick and simple connection to and

disconnection from My Teamwork in order to

save on your mobile battery use.

Your My Teamwork user profile must be

configured on the ICS (Instant Communicator

Server) and the Reverse Proxy, giving you access

rights to My Teamwork. Contact your installation

technician if necessary.

Press and release

You are connected to My Teamwork and

the My Teamwork window is hidden by

the My Instant Communicator

application.

More Back to IM.

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