Adaptec AUA-3100LP Manual

HARDWARE INSTALLATION

GUIDE

AUA-3100LP

USB2CONNECT ADAPTER

USB20_IG.fm Page 12 Monday, March 26, 2001 4:43 PM

The Adaptec USB2connect Adapter Card (AUA-3100LP) is a

Universal Serial Bus (USB) host adapter for PC-compatible or

Macintosh computers that provides connectivity to USB 1.1 and

USB 2.0 devices. USB 2.0, or Enhanced Host Control Interface

(EHCI), is the fastest USB standard, capable of transferring data

at up to 480 megabits per second. USB 2.0 is compatible with

USB 1.1, Open Host Controller Interface (OHCI) devices. This

adapter is a 32-bit, 33-MHz PCI card and will work in either a

32-bit or 64-bit, 33- or 66-MHz, 3.3- or 5-volt compatible slot.

Refer to the Readme file on the CD for operating system support.

The USB2connect card is shown below:

This installation guide explains how to install the USB2connect

card into your computer.

INTRODUCTION

For information on installing the drivers for the

USB2connect, see the User’s and Installation Guide located on

the CD included in this kit.

External

Connectors

Internal

Connector

NOTE

USB20_IG.fm Page 1 Tuesday, March 27, 2001 4:53 PM

Discharge any static electricity build-up by touching a grounded

metal object (such as the exposed metal parts on the back of your

computer) before handling the USB2connect card.

After you turn OFF your computer and unplug the power cord,

open the computer cabinet.

Locate an unused 32-bit or 64-bit PCI expansion slot and remove

the expansion slot cover.

Save the slot cover screw for use in Step 5.

INSTALLING THE USB2CONNECT CARD

STEP 1

Turn OFF power to the computer and disconnect

the power cord.

WARNING

STEP 2

See your computer documentation for specific

instructions on opening your computer cabinet.

NOTE

STEP 3

64-bit PCI Slot

32-bit PCI Slot

Expansion

Slot Cover

Screw

USB20_IG.fm Page 2 Tuesday, March 27, 2001 4:53 PM

Insert the USB2connect into the PCI expansion slot. Press down

firmly until the card clicks into place.

Replace the slot cover screw. When installed properly, the card

should be level with the expansion slot, as shown below.

Close the computer cabinet and reattach the power cord.

STEP 4

STEP 5

Some PCI slots may need considerable force to insert

the card completely.

NOTE

STEP 6

USB20_IG.fm Page 3 Tuesday, March 27, 2001 4:53 PM

Once the USB2connect is installed in your system, complete the

following steps.

Windows® Installation

Power up the computer. During the operating system startup, the

card will automatically be detected and Windows will load an

embedded driver for the card. If your system prompts you to

restart the computer, do so.

If the New Hardware Found Wizard opens when you restart,

review the User’s Guide on your USB2connect CD for more

information.

Review the Windows Device Manager to verify that the adapter is

installed under the USB Host Controller section. See the User’s

Guide on your CD for more information.

Macintosh® Installation

Power up the computer. Insert the USB2connect CD into your

Macintosh CD-ROM drive.

Double-click the Start Installation Here file on your Installation

CD.

Follow the instructions to install the latest Macintosh USB

drivers, if necessary.

Double-click the USB2connect Installer and follow the on-screen

instructions.

After the installation is complete, click Restart to reboot your

Macintosh, if necessary, and have the new settings take effect. See

the User’s Guide on the CD for details.

COMPLETING THE INSTALLATION

STEP 1

STEP 2

STEP 3

STEP 1

STEP 2

STEP 3

STEP 4

STEP 5

USB20_IG.fm Page 4 Tuesday, March 27, 2001 4:53 PM

You can connect standard USB 1.1 or high-speed USB 2.0 devices

to the USB2connect’s external or internal connectors. A 10-foot

(3-meter) USB 2.0 certified high-speed cable is included. This

cable plugs into the connectors on the USB2connect card.

CONNECTING USB DEVICES

•The USB2connect supports hot-plugging, allowing USB

devices to be attached and recognized even when the com-

puter is powered ON.

•Some peripheral manufacturers support hot-plugging in

different ways. See instructions for each device to deter-

mine the best way to attach and mount the peripheral.

•Check the Adaptec Web site at www.adaptec.com for the

latest driver availability. USB 2.0 drivers are not included.

•USB 1.1 devices will run at USB 1.1 speeds even when con-

nected to USB 2.0 host adapters or hubs. USB 2.0 devices

will operate at USB 1.1 speeds when connected to USB 1.1

host adapters or hubs.

NOTE

USB20_IG.fm Page 5 Tuesday, March 27, 2001 4:53 PM

If you have any problems while installing the USB2connect,

check the following:

•Is the card seated evenly in the PCI slot?

•Is bus mastering support provided and enabled for the PCI

slot containing the USB2connect? (Check your motherboard

documentation for information on this.)

•Check the Windows 2000 Event Log if you encounter prob-

lems loading the drivers on your Windows 2000 operating

system.

•Check the troubleshooting section of your operating system

user’s guide.

•Check the User’s Guide and Readme file on the CD if you

encounter any problems with the software.

•If the driver fails to load, move the card to a different PCI slot.

•For the Power Macintosh system, verify that the card is seen

by the Apple System Profiler.

To verify that the card is seen by the Apple System Profiler,

follow these steps:

1. From the Apple Menu, click Apple System Profiler.

2. Click the Devices and Volumes tab.

TROUBLESHOOTING

If you experience any performance issues with your

USB device when connected to a hub, connect that device

directly to the USB2connect host adapter.

NOTE

USB20_IG.fm Page 6 Tuesday, March 27, 2001 4:53 PM

3. In the window that appears, scroll down to the PCI area

and click the arrow next to each PCI slot to reveal the PCI

card information. If the AUA-3100LP is installed properly,

you will see the following information listed under one of the

slots:

OHCI function:

Card type: USB

Card name: USB

Card model: Not available

Card ROM #: Not available

Card Revision: 65

Card vendor ID: 1033

EHCI function:

Card type: Not available

Card name: pci9004,e0

Card Model: Not available

Card ROM#: Not available

Card revision: 01 or 02

Card vendor ID: 1033

If the card is not seen, verify that the Apple USB extensions are

loaded and enabled. If the extensions are loaded and enabled,

verify that the card is seated properly.

If you are still unable to resolve a problem, see the Adaptec Web

site at http://www.adaptec.com or the Adaptec Support

Knowledgebase at http://ask.adaptec.com for additional

troubleshooting information.

You can also find more detailed installation instructions in the

User’s and Installation Guide located on the CD included with

your USB2connect adapter card.

USB20_IG.fm Page 7 Tuesday, March 27, 2001 4:53 PM

stored, in a retrieval system, or transmitted in any form or by any means, electronic,

mechanical, photocopying, recording or otherwise, without the prior written consent of

Adaptec, Inc., 691 South Milpitas Blvd., Milpitas, CA 95035.

Trademarks

Adaptec and the Adaptec logo are trademarks of Adaptec, Inc., which may be registered

in some jurisdictions. Windows 98, Windows 2000, and Windows Me are trademarks of

Microsoft Corporation in the U.S. and other countries, used under license.

Macintosh and Power Macintosh are registered trademarks of Apple Computer, used

under license.

All other trademarks are the property of their respective owners.

Changes

The material in this document is for information only and is subject to change without

notice. While reasonable efforts have been made in the preparation of this document to

assure its accuracy, Adaptec, Inc. assumes no liability resulting from errors or omissions

in this document, or from the use of the information contained herein.

Adaptec reserves the right to make changes in the product design without reservation

and without notification to its users.

Disclaimer

IF THIS PRODUCT DIRECTS YOU TO COPY MATERIALS, YOU MUST HAVE

PERMISSION FROM THE COPYRIGHT OWNER OF THE MATERIALS TO AVOID

VIOLATING THE LAW WHICH COULD RESULT IN DAMAGES OR OTHER

REMEDIES.

USB20_IG.fm Page 8 Tuesday, March 27, 2001 4:53 PM

Adaptec Customer Support

If you have questions about installing or using your Adaptec product, check this

document first—you will find answers to most of your questions here. If you need

further assistance, use the support options listed below.

Technical Support Identification (TSID) Number

■Before contacting Technical Support, you’ll need your TSID. The TSID helps us

provide more efficient service by accurately identifying your product and support

status. The 12-digit TSID can be found on the white barcode-type label included

inside the box with your product.

■Affix your TSID label here:

Support Options

■Search the Adaptec Support Knowledgebase (ASK) at http:

ask.adaptec.com for

articles, troubleshooting tips, and frequently asked questions for your product.

■For support via Email, submit your question to Adaptec’s Technical Support

Specialists at http:

ask.adaptec.com.

North America

■Visit our Web site at http:

www.adaptec.com.

■For information about Adaptec’s support options, call +1 408-945-2550, 24 hours per

day, 7 days per week.

■To speak with a Technical Support Specialist,

For Hardware products call +1 408-934-7274,

Monday–Friday, 3:00 A.M. to 5:00 P.M., Pacific Time.

For RAID and Fibre Channel call +1 321-207-2000

Monday–Friday, 3:00 A.M. to 5:00 P.M., Pacific Time.

To expedite your service, have your computer in front of you.

■To order Adaptec products, including software and cables,

call +1 800-442-7274 or +1 408-957-7274.

Europe

■Visit our Web site at http:

www.adaptec-europe.com.

■English and French: To speak with a Technical Support Specialist, call one of the

following numbers, Monday–Thursday, 10:00 A.M. to 12:30 P.M. and 1:30 P.M. to 5:30

P.M.; Friday, 10:00 A.M. to 12:30 P.M. and 1:30 P.M. to 4:30 P.M., Central European Time:

■English: +32 2 352 3470

■French: +32 2 352 3460

To expedite your service, have your computer in front of you.

USB20_IG.fm Page 9 Tuesday, March 27, 2001 4:53 PM

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