3Com OfficeConnect Manual de usuario

http://www.3com.com/

3Com OfficeConnect

56K Business Modem

Getting Started Guide

Published January 1999

Part Number 1.024.1942-00

3Com Corporation

3800 Golf Rd.

Rolling Meadows, Illinois

60008

in any form or by any means or used to make any derivative work (such as translation, transformation, or

adaptation) without written permission from 3Com Corporation.

3Com Corporation reserves the right to revise this documentation and to make changes in content from time

to time without obligation on the part of 3Com Corporation to provide notification of such revision or change.

3Com Corporation provides this documentation without warranty of any kind, either implied or expressed,

including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

3Com may make improvements or changes in the product(s) and/or the program(s) described in this

documentation at any time.

UNITED STATES GOVERNMENT LEGENDS:

If you are a United States government agency, then this documentation and the software described herein are

provided to you subject to the following:

United States Government Legend: All technical data and computer software is commercial in nature and

developed solely at private expense. Software is delivered as Commercial Computer Software as defined in

DFARS 252.227-7014 (June 1995) or as a commercial item as defined in FAR 2.101(a) and as such is provided

with only such rights as are provided in 3Com’s standard commercial license for the Software. Technical data is

provided with limited rights only as provided in DFAR 252.227-7015 (Nov 1995) or FAR 52.227-14

(June 1987), whichever is applicable. You agree not to remove or deface any portion of any legend provided

on any licensed program or documentation contained in, or delivered to you in conjunction with, this

User Guide.

[Portions of this documentation are reproduced in whole or in part with permission from (as appropriate).]

Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or may

not be registered in other countries.

3Com, the 3Com logo, OfficeConnect, and U.S. Robotics are registered trademarks of 3Com Corporation.

Microsoft, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.

Other brand and product names may be registered trademarks or trademarks of their respective holders.

1INTRODUCTION

This chapter includes

■Using this Guide

■Related Documentation

■Conventions

■Contacting 3Com

If the information in the release notes shipped with your product differs

from the information in this guide, follow the instructions in the release

notes.

Using this Guide Use this Getting Started Guide to obtain the information you need to get

your 3Com OfficeConnect 56K Business Modem installed, configured,

and running correctly.

Documentation The Com OfficeConnect 56K Business Modem Command Reference

found on the CD-ROM has detailed information about configuring your

Business Modem.

In order to Go to chapter

Install the Business Modem Chapter 2

Troubleshoot the Business Modem Chapter 3

Make a connection to your Internet

Service Provider (ISP) See the 3Com OfficeConnect 56K Business

Modem Command Reference found on the

CD-ROM.

1-2 CHAPTER 1: INTRODUCTION

Conventions The table below lists the conventions used within this manual.

Contacting 3Com Please contact 3Com if you have any questions.

Icon Notice Type Description

Information note Important features or instructions

Caution Information to alert you to potential damage to a

program, system, or device

Warning Information to alert you to potential personal injury

To do this Contact

Contact Technical Support 888.326.6099

24 hours a day, 7 days a week

Contact Canadian Technical Support 800-532-7273

24 hours a day, 7 days a week

Send a Fax to Fax Support 847-262-4329

Send a Fax to Canadian Fax Support 905-479-0232

Dial into the 3Com Bulletin Board System 847.262.6000

Visit the 3Com U.S. Robotics support Web

site. http://support.3com.com

Visit the 3Com Web site http://www.3com.com

2INSTALLING THE BUSINESS

MODEM

Use this chapter to install the Business Modem.

■What You Need

■Package Contents

■Installing Your Business Modem

■Desktop Installation

■OfficeConnect Stacking Installation

■Hardware Installation

■Modem Driver Installation

■Testing the Installation

■For More Information

What You Need You need the following items (not included) in addition to the contents of

your box to install the Business Modem:

■Computer or terminal with a serial port (16650 UART recommended)

■One of the following operating systems: Windows 95, Windows 98,

Windows NT 4.0 or later, or Macintosh OS 8.

■An analog telephone line

■RS-232 serial cable

WARNING: The Business Modem requires a standard, analog telephone

line. Do not connect your Business Modem to a digital telephone line.

Digital lines are commonly used in office buildings and hotels. If you are

unsure whether your line is analog or digital, ask your network

administrator or your local telephone company.

Package Contents Your Business Modem package contains the following items:

2-2 CHAPTER 2: INSTALLING THE BUSINESS MODEM

■The 3Com OfficeConnect 56K Business Modem

■Power adapter

■Telephone cable

■Universal Serial Bus (USB) cable

■Rubber feet and stacking clips kit

■The Connections CD-ROM, which contains:

■Lots of free software

■The 3Com OfficeConnect 56K Business Modem Command

Reference Guide

■Special offers

■Updated Business Modem INF file

lYou will need a serial cable to connect your modem to your computer.

Because there are a variety of connector types that different computers

require, a serial cable is not provided with your modem. Many users may

already have an existing modem and serial cable.

Installing Your

Business Modem There are two ways to install your Business Modem; as a free-standing

desktop modem or as part of a stack with other OfficeConnect products.

Desktop Installation If you plan to place your modem on a flat surface, you can use the four

self-adhesive rubber feet included in your modem's package to prevent

your modem from sliding around. Stick the feet to the marked areas at

each corner of the underside of your modem. Turn to "Connecting Your

Business Modem to Your Computer".

OfficeConnect

Stacking Installation If you own other 3Com OfficeConnect products, you can use the four

stacking clips included in your Business Modem's package to neatly and

securely stack your modem on top of the OfficeConnect unit(s). Follow

these instructions to stack your modem on top of an OfficeConnect unit.

1Place the OfficeConnect device you want to stack below your modem on

a flat surface. The supplied blue clips fit in the positions on the side of the

unit as shown in step 1 of the illustration on the next page.

2Position a clip over one of these holes and push it in until it clicks into

place, as shown in step 2 of the following illustration. Repeat this for the

other clip position on the same side.

Installing Your Business Modem

2-3

3Keeping the front of the units aligned, position the modem on top of the

OfficeConnect device and rest the bottom of the modem on the clips'

spikes, as shown in step 3 of the following illustration. Push the clips

firmly into the modem until they click into place.

NOTE: To remove a clip, hold the units firmly with one hand and hook the

first finger of your other hand around the back of the clip. Be careful not

to pull so hard that you break the clip.

4Repeat these steps to secure the other side.

Hardware Installation Look at the back of your computer for a port

Refer to your computer’s documentation to locate the serial port.After

you have selected the correct cable, connect the male DB-25 end of your

If you have Ports may be labeled this way:

An IBM

compatible PC COM, RS-232 or with symbols such as:

IOIOI

A Macintosh Modem port

Printer port

2-4 CHAPTER 2: INSTALLING THE BUSINESS MODEM

serial cable to your Business Modem and the other end to a serial port on

your computer.

Write down the number of the serial port to which you connect your

Business Modem. If your serial ports are lettered instead of numbered, A

is COM1 and B is COM2. If you cannot find a serial port, consult the

documentation that came with your computer.

5Connect one end of the phone cable to the wall jack and the other end

to your Business Modem port labeled TELCO.

6If you have a telephone that you’d like to connect to your modem, plug

the phone cable into the your modem port labeled PHONE.

7Plug one end of the power adapter to your Business Modem and the

other end to a standard AC power outlet.

8Turn on your computer.

If you have Connect the male DB-25 to your modem and the other end

An IBM-compatible PC COM, RS-232 or with symbols such as:

IOIOI

A Macintosh the Modem port

the Printer port

Installing Your Business Modem

2-5

Modem Driver

Installation Once your Business Modem is attached to your computer, you will need

to install it’s drivers. The process will vary depending on your operating

system.

Macintosh users: You will not need to install drivers to use your Business

Modem.

WINDOWS 950 AND 950a

1When Windows detects the modem, click Driver from disk provided

by hardware manufacturer. Then click OK.

2When you see the “Install From Disk” dialog box, hold down the SHIFT

key while inserting the Connections CD into your CD-ROM drive. Release

the SHIFT key when the light on your CD-ROM drive stops blinking. Then

type D:\ (where “D” is the letter name of your CD-ROM drive), and click

OK.

3Follow the on-screen instrcutions to complete installation of the drivers.

WINDOWS 950b

1When Windows detects the modem, hold down the SHIFT key while

inserting the Connections CD into your CD-ROM drive. Release the SHIFT

key when the light on your CD-ROM drive stops blinking. Then click

Next.

2Click Finish.

3If you are prompted for the installation disk, type the location of the CD

(typically D:\, where “D” is the letter name of your CD-ROM drive).

WINDOWS NT 4.0

NOTE: If you have installed the Windows NT Plug and Play utility (Service

Pack 3), you should follow the instructions under “WINDOWS 950 AND

950a” above. Otherwise, continue below.

1Double-click the My Computer on your desktop.

2Double-click Control Panel.

3Double-click the Ports icon.

4Click Add.

2-6 CHAPTER 2: INSTALLING THE BUSINESS MODEM

5Fill in the COM port # and IRQ fields with the COM port and IRQ you wish

to use with your new modem. The “Base I/O Port Address” field will be

filled in with the correct default value. Click OK.

6The "Ports" screen will appear showing the COM port you just added.

Click OK.

7Return to the Control Panel and double-click the Modems icon.

8Click Add.

9Click Next. Your computer will look for the modem.

10 Once your computer finds the modem, you will see a screen showing that

it has detected a "Standard Modem". Click Change.

11 Click Have Disk.

12 When you see the "Install From Disk" screen, hold down the SHIFT key

while inserting the Connections CD into your CD-ROM drive. Release the

SHIFT key when the light on your CD-ROM drive stops blinking. Then type

D:\ in the text box, and click OK. (If your CD-ROM drive uses a letter

other than D, use that letter instead.)

13 When you see the "Install New Modem" screen, click the manufacturer

of your modem in the first column and then click type of modem you

have in the second column. Then click OK.

14 Write the COM port setting here: ____. Click Next.

15 Click Finish.

WINDOWS 98 AND WINDOWS NT 5.0

1When Windows detects the modem, hold down the SHIFT key while

inserting the Connections CD into your CD-ROM drive. Release the SHIFT

key when the light on your CD-ROM drive stops blinking. Then click

Next.

2Make sure the “Search for the best driver for your device” option is

checked. Then click Next.

3Make sure “CD-ROM drive” is checked and click Next.

4Windows will alert you that it has found the driver for your modem. Click

Next.

5If you are prompted for the installation disk, type the location of the CD

(typically D:\, where “D” is the letter name of your CD-ROM drive).

6Click Finish.

7If you are asked whether you wish to restart Windows, click Yes.

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