Winegard Gateway GW-1000 Manual de usuario
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User Guide
4G LTE WIFI ROUTER
AIR™360 Plus ANTENNA REQUIRED FOR USE
2452438
Rev3 11-22
Models: GW-1000, GW-PRO1
WINEGARD
®
Gateway & Gateway Pro
Welcome
Contents
Product Information
1
Congratulations on your Winegard® Gateway™ purchase! Thank you for
trusting Winegard to bring connectivity solutions to you while on the go. This
product, combined with the Winegard Air™ 360 Plus, will provide you more
freedom when choosing where to adventure, all while bringing the comforts of
TV and secure internet to you and your devices. Please read this manual as it
contains installation, maintenance, and usage information.
Welcome………….……....................……….…1
Contents………………………..................…….1
Product Overview….………................…..1
Specifications……………....................…..2
What’s In The Box……………...............…3
Connection Overview………….............3
LED Definitions……………..............……..3
Installation…………………….................……4
Web Operation...…...………...............…..8
Adding a Sim Card…………………………17
Troubleshooting….……….................…20
Warranty Information…………….....…23
The Winegard Gateway has been designed for use only with the Winegard Air 360
Plus system and will not operate as a standalone accessory. The Air 360 Plus is
compatible for RVs with a roof-radius of 230 inches to flat and a 7-inch max. roof
thickness. If needed, cable extensions can be purchased through Winegard.
RV Manufacturer Install
Many RV manufacturers have chosen to factory install the Air 360 Plus and prewire
both +12VDC and the WiFi/4G antenna cables. These will be located directly behind
a cap (shown on Page 4) on the RV’s ceiling. If this is the case, remove the cap to
access the wiring. Once you’ve found the +12VDC wiring and three-color coded
antenna cables (Red, Yellow, and Green) you can continue to the Installation section
(Page 4).
Aftermarket Install
If your vehicle does not have an Air 360 Plus antenna installed, please contact your
local RV dealer for information on having one installed. It is recommended to install
the Air 360 Plus before attempting to install the Gateway system as the Gateway
must be installed directly under the Air 360 Plus. 12VDC must be present where
the Gateway is to be mounted. Please refer to Air 360 Plus manual for correct
installation instructions.
Specifications
Wireless Standard: 802.11b/g/n or 802.11ac (GW-PRO1)
Frequency Band: LTE: B2, B4, B5, B12, B13, B14, B66, B71
Wireless Speed: 2.4 GHz: 450Mbps
5 GHz: 1300 Mbps (ONLY ON GW-PRO1)
Max 4G LTE Speed: 150 Mbps download
Wireless Security: WPA, WPA2, WPA mixed
Antennas:
WiFi: (1) in Gateway & (1) in Air 360 Plus
4G LTE: (2) in Air 360 Plus
GPS: (1) in Gateway
WiFi Range: Up to 1/3 mile
SIM Card Port (Dual): Mini SIM (2FF) - (25mm x 15mm x 0.76mm)
Compatible Carriers: Winegard FreedomGO, Verizon, AT&T, T-Mobile
For complete list of compatible carriers: www.winegard.com/connect
Power Rating: DC 9-16V, 1A
Operating Temperature Range: -30°C to +70°C (-22°F to +158°F)
Weight: 0.8 lb.
Dimensions: 8.13"l x 8.13"w x 1.68"d
Warranty & Support:
Warranty: 2 Years Parts, 1 Year Labor
Support: Complimentary Telephone and Email Support
Online Technical Manuals and Instructions
Large Dealer Support Network
Setup Requirements: Minimum Wireless 802.11 b/g/n 2.4 GHz network;
Winegard Air 360 Plus antenna; computer, tablet, or smartphone with a web
browser; Winegard Connected App
2
What’s in the Box
LED Definitions
Connection Overview
• Gateway Router
• Mounting Plate
• FreedomGo Sim Card (installed)
• Installation Hardware
• Power Cable
• Manual
SIM
LED DEFINITION - LOCATED ON BACKSIDE OF GATEWAY:
LED OFF System is powered down.
SOLID RED System is booting up.
FAST BLINKING GREEN System is initializing.
FAST BLINKING YELLOWISH-GREEN System is up and waiting for an Internet connection.
SOLID GREEN System is connected to the Internet.
ALTERNATING GREEN/ORANGE System is being updated with new software.
3
Red - WiFi
Yellow - 4G/LTE
Green - 4G/LTE
Reset Button
Power Cable
LED Status Indicator
Ethernet - LAN/WAN
Dual SIM Card Slot
SIM Card Chip Must
Face Down to Board
If the Air 360 Plus system was installed at the RV
manufacturer, you should notice a white circular
Winegard cable access cap on the ceiling of your RV,
directly below where the Air 360 Plus is installed. If the
Air 360 Plus was not previously installed, refer to the
Air 360 Plus installation instructions before attempting
to mount the Gateway system.
Step 1 - Remove the two screws that secure the access cap to the ceiling and
gently pull the +12VDC power cables and three smaller antenna cables down
through the hole. If any of these cables are missing, please contact your coach
manufacturer or installing dealer.
Step 2 - Pull the cables
through the guide hole of the
mounting bracket and align
this hole with the hole in the
ceiling of the RV. Make sure
that the bracket is in a parallel
position with the walls of
the RV. Once in position,
secure the mounting plate
to the ceiling of the RV with
four screws included in the
mounting hardware.
Installation
Note: When mounting the Gateway to the ceiling, it MUST be mounted directly
under the Air360 Plus to ensure the WiFi and 4G LTE antenna cables reach the
Gateway connections.
4
Line up
with hole
in ceiling
Guide
hole
Step 3 - Next, with the provided two wire nuts, splice the included 9.5” power
cable and the power cable that the RV Manufacturer installed. Connect
the black wire to the ground wire from the RV, and the red wire to the power
wire from the RV. Ensure that the cables are secure to the wire nuts before
continuing. If the power switch was already installed from the OEM discard the
included wall plate and power switch and continue to Step 13.
Step 4 - Choose a location to install the supplied
Wall Plate with Power On/ Off switch. When
selecting a location, remember that a +12VDC
power cable will need to be run from the
Gateway to the switch.
Step 5 - For a wall or panel mount, drill or use
a hole saw to create a 1¼” hole. Pull the power
cable from the Gateway and the RV’s power
wires through the wall or panel.
Step 6 - Be sure the switch is in the OFF (O)
position before continuing. Slide the power
switch into the wall plate.
Step 7 - Connect the +12V power wire from the
vehicle to a small red terminal insulator. Crimp
the connector.
Step 8 - Connect this small red terminal
insulator to the isolated spade of the power
switch.
Step 9 - Connect the red wire from the Gateway
to the other small red terminal insulator. Crimp
the connector.
Step 10 - Connect this small red terminal
insulator to the middle spade on the switch.
Installation (continued)
Note: If the power wire was not installed, you will need to install your own power
wire. It is recommended to use 18-guage wire, no longer than 50 feet with a
dedicated 12VDC circuit and a 3A fuse. See Air360 Plus installation manual for
more information.
On/Off rocker
switch (shown in
OFF Position)
+12V
from
vehicle
+12V to
Gateway
Barrel crimp splice
ON
Power switch into
wall plate
5
Step 11 - Slide the ground wire from the vehicle into one end of the barrel crimp
splice and slide the black ground wire from the Gateway into the opposite end
of the splice. Crimp the splice.
Step 12 - Mount the wall plate to the wall or panel with the two supplied wall
plate screws.
Step 13 - Now is time to connect the exterior antennas to the Gateway.
Connect the WiFi cable with the red tubing to the mating connector that is
designated in the #2 slot.
Step 14 - Connect the 4G LTE cables with their respective mating connectors
(Yellow - #4 slot and Green - #5 slot).
Step 15 - Before connecting the power cable to the Gateway confirm that all
other connections are properly made. If so, connect the power cable. Turn
the wall plate power switch to the ON position and verify that the LED on the
backside of the Gateway illuminates.
Step 16 - Lastly, feed all excess
cabling back into the hole of the ceiling
and push the backside of the Gateway
up onto the mating hooks. There will be
two on the side opposite the cabling
hole and one on the same side as the
cabling hole. Once the Gateway is
secure to the hooks, slide the Gateway
towards the release lever until it locks
into place. A clicking sound indicates
the Gateway is locked in position.
Installation (continued)
1 2 3
Reset
Power
Ethernet
4 5 6
Dual SIM
Connector
Place in
lower slot
Angled
corner out
SIM
Red
Yellow
Green
6
Release lever
1
2
Installation Diagram
7
OTA cable
Gateway
1”-3" hole in roof
Gateway power cable
Red wire
to switch
Black wire
to ground
Ethernet cable (optional)
7" max roof thickness
To ANT IN
3A fuse
+12V DC 1" hole in ceiling
Must be directly
below hole in roof
Prewire hole cover
+12V DC
TV out 2
TV out 1
Ground
WiFi/4G cables
ANT IN
Satellite
Passthrough
Web Operation
Note: To access the Winegard ConnecT software Winegard recommends
web browsers Microsoft Edge, Firefox, Safari, and Google Chrome.
Warning: For first time users - On the initial setup, your Gateway may have
to reconfigure the modem. If this occurs, expect an additional 1-2 minutes of
delay before the Gateway can be used.
DO NOT CLICK THE BACK BUTTON on your web browser when navigating
through this software.
Step 1 - Turn the Gateway power switch
ON. Turn on the WiFi enabled device(s)
that you want to connect and scan for
wireless networks. It may take a few
minutes for the Winegard network to
appear.
Step 2 -The label located on the front of
this manual lists the unique default SSID
and password. Select this WiFi network
from the list and enter the correct
password.
Note: It is recommended to set your
device(s) to automatically reconnect
with the Winegard Gateway
8
admin
Step 3 - Once connected, open your
device’s Internet browser and type
10.11.12.1 into the address bar and press
Enter. This will take you to the Admin
Login page. Login using the following:
USERNAME: admin
PASSWORD: admin
Web Operation (continued)
The Winegard Gateway with Air 360 Plus
can access the internet two ways: from a
local WiFi network or a 4G LTE network.
Step 4 - To connect to a WiFi network,
select WiFi from the Internet Access options
and then click on SCAN FOR WiFi. This will
bring up a list of all WiFi signals in range
(this will take around 30 seconds). The list
of available networks will be displayed by
signal strength. Select the desired network
(SSID) and click CONTINUE.
Step 5 - Enter the network password,
if prompted and click Continue. Once
the Winegard Gateway connects to the
internet the INTERNET STATUS field will
show Connected (this could take up to two
minutes). You are now ready to use the WiFi.
Note: Some networks will display a “splash page” when connecting instead of
using a network password. When connecting to a network requiring a splash
page for multiple days, it may be necessary to clear your browser cache.
9
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