Whirlpool IFW Series Guía del administrador

IFW Series Error Code

List and Diagnostic

Codes

Error Code Description Where to Check How to resolve the problem

The washer does

not work at all

•Check if the Power Cord is securely plugged in.

•Press the POWER ON/OFF button.

•Press the PRESET button

•Check whether power failure occurs.

•Check whether the fuse or circuit breaker has

been activated.

E11

Water does not flow

into the Wash/Spin

Tub or water flow is

slim.

•Whether the faucet be opened.

•Whether the water supply hose or the metal

filter in the water inlet has been blocked.

•Whether the water is out of supply.

Check and resolve the problem,

then press START/PAUSE for one

time to restart the washer.

E12

Water does not

drain out.

•The height of drain hose is more than 100m.

•Whether the Drain Hose is inverted.

•Whether the Drain Hose is blocked by scrap of

lint.

•Whether the Drain Hose is too long.

Check and resolve the problem,

then press START/PAUSE for one

time to restart the washer.

HDoor fails to open •Whether the temperature of water exceeded

40°C.

•Whether the temperature of water in washing

process exceeded 40°C.

The door will open

automatically as soon as the

temperature is below 40°C.

U3 Failure to spin •Whether the washing machine is positioned

steadily

•Whether the load is too big or too heavy

•Whether the load for spinning is too few

•Whether the blanket has been rolled into a ball

When the load is too little, add 2-3

pieces of clothes, then check the

machine, close the door and press

START/PAUSE button once to restart

the machine.

U4 Door cannot be

closed

Close the door with the “door lock”

light on, and then press

“START/PAUSE” button, the machine

will run.

# Error Code Root Cause Error

1E901

When the bubble finally detected excessive

dehydration or the load is too large, after adjustment

still detects excessive foam or the load is too large;

detecting the input current is too large

2U3 Final dehydration detected eccentric too large, the

adjustment is still detected too eccentric

3U4 Door locker abnormal

4HBarrel temperature is high, for cooling process, the

temperature is lowered to unlock

5O3H High barrel ozone concentration, ozone decomposition

wait to unlock the safe concentration

6E11 When the water fill ,It does not reached the set level

within a predetermined time

7E12 When draining, reset level not reached within a

predetermined time

8EC2 Water heating thermistor short circuit or disconnection

9EC3 Dehumidification water thermistor short circuit or

disconnection

10 EC5 Drying duct thermistor short circuit or disconnection

11 EA1 Abnormal water level sensor

12 EA2 Unusual high water level during wash, rinse cycle

13 EA3 The water level is higher than the set level during spin

14 EF2 After power-up, the zero-crossing signal is not received

15 EU Power outage, do not open the power relay off

# Error Code Root Cause Error

16 E7C When heated ,the heater did not work properly

17 E6C When no heating , It detects abnormal water heating

pipe work

18 EC6 When not in the drying process, the drying heating

pipe detected abnormal operation

19 EC7 When drying, drying heating pipe is detected is not

working properly (detection PCB)

20 E00 No normal ozone generator

21 E01 Ozone generator abnormal operation

777 Displaying the received signal is less than the master

communication

Ed2 Master displays the communication signal can not be

received

Ed1 Master and inverter communication error

23 E902 Power supply voltage is too high

24 E904 Power supply voltage is too low

25 E908 Motor fail

26 E910 Frequency part of the current detecting abnormal

27 E920 IPM abnormality

28 E940 Hall signal abnormality

E11 Does the inlet valve vibrate during

filling cycle?

Is the faucet turned on? Turn the faucet on

Is the valve assembly

blocked?

Is the wiring correct?

Clean the inlet valve or

the metal filter

Arrange the wiring

correctly

The 3 red chips power terminal.

Is there 0V voltage between the

orange-gray lines when the valve

assembly rest?

Is there 220VAC between the

orange-gray line?

Replace the valve

assembly

Replace the control circuit

board

Yes

Water does not

flow into the

Wash/Spin Tub or

water flow is very

little.

E12 Is the drainage outlet of the user's home

blocked?

Is that blocked at the drain pipe?

Is the drainage pipe

Smooth?

Clean

Is the yellow 3 chip power

terminal of the control circuit

board loss?（drain valve）

Does the drain valve closed in

drainage and spinning?

Is there the foreign matter

in the drain system？

Clear out the drain pipe

system

The 3 yellow chip power

terminals.

When the drain valve works, is

there 220VAC between the blue-

violet lines?

When the drain valve turns off,

is there 220VAC voltage

between the blue-black lines?

Clear out the foreign

matter in drain valve

Replace the control circuit

board

Yes

Washer is not

draining

Replace drain valve

Yes

EA1 Replace display board

The water level sensor's

damage is few

Replace the water level

sensor

Abnormal

condition of water

level sensor

HOW TO LAUNCH THE DIAGNOSTIC TEST

1. Hold “ Delay Start”

2. Push “ Power”

3. Push “ Start/Pause” three times ( 100ms

interval)

4. Push : “Delay Start “

5. Push “ Express wash”

6. Push “ Rinse”

7. Push “ Temp”

8. Push ”Spin Speed”

9. Push “ Start/Pause”

10. Hold “ Delay Start “ 0.8 seconds

HOW TO LAUNCH THE SERVICE DIAGNOSTIC TEST

1. Hold “ Rinse”

2. Push “ Power “

3. Push “ Start/Pause” three times ( 100ms

interval)

4. Push “ Delay Start “ until “ 00 “

5. Push “Express Wash “ to show

“01” Push “Start” Drum rotate

CCW & CW

“02” Push “Start” Force spin

“03” Push “Start“ Balance check

6. When step 4 shows “00“, turn “6th Sense”

knob to “Down“ and then ”Start” to force

fill water (check water valve)

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