Vodavi TALK PATH Manual de usuario

User Guide

Issue 2 - May 2004 CD P/N: 250-14

TALK

PATHTM

Issue Release Date Changes

1 4-97 Initial Release

1a 4-98 Statements have been added for

clarification purposes.

1b 9-02 The “While Listening” mailbox

operation & diagram have been updated.

2 5-04 Voice Messaging illustrations on pages

3 & 4 have been updated.

This material is copyrighted by VODAVI Communications

Systems, Inc. Any unauthorized reproductions, use or disclo-

sure of this material, or any part thereof, is strictly prohibited

and is a violation of the Copyright Laws of the United States

(17 U.S.C. Section 101 et. seq.).

VODAVI Communications Systems Inc. reserves the right to

make changes in specifications at any time and without notice.

The information furnished by VODAVI Communications Sys-

tems, Inc. in this material is believed to be accurate and reli-

able, but is not warranted to be true in all cases.

TalkPath™ is a trademark of

VODAVI Communications Systems, Inc.

set/04

Issue 2 - May 2004 1

Vodavi

INTRODUCTION

The TalkPath™ is a powerful tool for telephone

automation. With it, you can:

• Receive voice messages.

• Send voice messages.

• Forward messages to a paging device or

outside number.

• Record a personal greeting.

• Verify the date and time a message was

sent.

• Screen incoming calls.

• Activate voice menus when you are away

from your desk.

• Be notified of an important message

anytime, anyplace.

• Allow a calling party to wait on hold.

This user guide is designed to show you how to

use the TalkPath™ system features. The guide

presents:

• The features and their functions.

• How to access features.

• How to change feature settings.

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2 Issue 2 - May 2004

Voice prompts guide you through the operation

of all the features. In fact, the TalkPath™ is so

easy to use that you almost do not need this

manual. However, by taking the time to read it,

you get the most out of the product.

However, for purposes of understanding the

operation of the system and its full potential,

assume that all features have been activated.

Some Basics

A menu is a group of features or selections. The

features can be accessed by pressing [0-9, ✳, or

#] from the dialpad of any push button telephone.

Menus are connected in what we call a tree

structure,where general topics are broken into

more specific areas. For example, "Press [1] to

retrieve messages. Press [2] to send a message.

Press [8] for personal options." These selections

are general topics that deal with a number of

feature settings. If you select "personal options"

you hear the following: "Press [1] to edit greeting.

Press [2] to enter name...".

NOTES

The system administrator may not have

activated all the features described in this

manual and, therefore, some features may not

be accessible.

Issue 2 - May 2004 3

Vodavi

Special keys include the [✳] which replays the

selections of the current menu, and [#] which

takes you back to the previous menu. (Use the

[✳] at specific points in the program to gain

access to system features.)

As a new user, press the [✳] key often to replay

the menu choices. This way you quickly become

familiar with the system. However, experienced

users may not need to listen to the menu

selections at all. The Type Ahead feature

overrides the voice prompts and allows you to

enter a string of keys that takes you directly to

where you want to be.

Getting Started

Before going further, gather the following

information:

• The internal or phone number to access

the system

• Your mailbox number

• Your extension number

• Initial security code

Replays the current selections

Hang up or Disconnect.

Takes you to the previous menu.

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4 Issue 2 - May 2004

VOICE MESSAGING

The following two illustrations show the menu

structure for Voice Messaging:

WHILE LISTENING

[6] [1] Move to Saved Msgs

[6] [2] Pause

[6] [3] Skip

[6] [8] Volume Down

[6] [9] Volume Up

[7] Rewind

[8] Fast Forward

[6] [0] Callback Sender

Listen to

Messages

Send a

Message

AFTER LISTENING

[1] Replay

[2] Save

[3] [#] Delete & Confirm

[4] Forward

[5] Reply

[8] Date & Time

Record Message

when finished …

press any key

[1] Message OK

[2] Hear

[3] Cancel

[4] Append

[5] Re-record

Enter

Mailbox Number

-or-

SEND OPTIONS

[

✳

✳✳

✳

] [

✳

✳✳

✳

] Spell Name

[

✳

✳✳

✳

] [4] Guest Mailbox

[

✳

✳✳

✳

] [5] System List

[#] Send as is

[

✳

✳✳

✳

] Re-enter Destination

[3] Cancel

[6] Send Options

[1] Private

[2] Urgent

[5] Future

[#] Send Message

[3] Cancel

[4] Confirm Delivery

Issue 2 - May 2004 5

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See

Auto

Attendant

[1] Greeting

[2] Password

[3] Name

[4] Delete Sent Msg

[8] Other

[1] Notification Settings

[2] Mailbox State

[3] Distribution List

[4] Guest Mailbox

[1] Internal (Future)

[2] Busy

[3] Time Sensitive

[1] Standard

[2] Temporary

[8] Other

Extended

Options

Edit Personal

Options

Transfer to

Mbx or Ext

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6 Issue 2 - May 2004

System Access

1. Dial the internal extension or outside

phone number of the system.

2. Once connected, listen for a prompt

similar to the following, "You have

reached the voice mail center. Please

enter the mailbox number of the person

you are trying to reach".

3. Enter your mailbox number.

4. Next, press the [✳] key. This tells the

system that you want to access your

mailbox. The system respond with the

prompt, "Please enter your password".

5. If you are connected to a Vodavi phone

system, press the voice mail button (or

dial the Voice Mail pilot number). The

first four steps are performed

automatically.

6. Enter your password (Initially a number

set by the system administrator).

The first time you access the system as a new

user:

• Record your name as the owner of this

mailbox

• Change the security code

• Record a personal greeting

NOTES

That the [✳] key is the default key set at the

factory and the system administrator may have

changed this.

Issue 2 - May 2004 7

Vodavi

The System Administrator usually enables a First

Time Help Feature that guides you through the

process of recording your name, changing your

password and recording a greeting. The

following pages in this "User Guide" also

describes these features.

Whenever you access your mailbox the system

plays a message about the number of new

messages, and then the number of saved

messages. For example, "You have two new

messages and three saved messages".

After the message number prompt the menu

provides the following options:

The system uses a scheme called "smart

prompts" to eliminate unnecessary messages. If

you have no messages, it leaves out the

message number prompt and the retrieve

messages prompt.

To retrieve messages.

To send a message.

For extended options.

For personal options.

To transfer to a mailbox or

extension.

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8 Issue 2 - May 2004

Record Name

Recording your name provides a personalized

identity for your mailbox. For example, when a

mailbox owner leaves a message from their

mailbox the owner hears the following prompt,

"Message will be sent to Your Name." The caller

gets confirmation that the message has been

sent to the correct person. If a name is not

recorded the caller hears, "Message will be sent

to mailbox XXXX".

Once a name has been recorded, you can press:

Password

Change your password to keep messages

confidential and prevent unauthorized use of

your mailbox. The password can be changed as

often as you like.

The password is a four digit number, unless set

otherwise by the system administrator. Select a

code that is easy to remember but is not obvious.

For example, do not use "5555". However, the

last four digits of your home telephone number

might work well. If you forget the code, the

administrator can reset the mailbox.

To listen to the current name.

To record again.

When finished.

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