Vodacom vodapay Kwika Manual de usuario
Operating Manual
| kwika
Contents
1. Hardware Instructions
2. Hardware Trouble Shooting Guide
3. Home Screen
4. Navigating the card machine
5. Admin Menu
6. Device Settings
7. Performing Transactions
8. Transaction Report
01 - 02
03
03
04
04 - 08
08 - 14
14 -18
18 - 19
1. Hardware Instructions
How to build your business
your way with your VodaPay
Kwika card machine
OPERATING MANUAL | 01
• Strictly follow the instructions provided in this manual to operate the card machine.
• The terminal must use the power adapter supplied in order to ensure it works optimally. Use of
any other adapter may damage the card machine and/or reduce its performance.
• Ensure safe keeping of the power cable and adapter to reduce damage to the cables/adapter.
• Damaged cables/adapter may cause health risk.
• Keep the card machine away from any liquid substances or electronic conduction material.
Spillage onto the device or being in the close vicinity of an electronic conductor will cause a
short-circuit on the device, thus damaging it.
• Do not insert foreign objects in the ports as this may cause damages to the card machine.
• Do not shake or knock the card machine.
• Do not spray and/or keep the device away from any ammable substances, chemicals or paint
to avoid the combustion of the card machine.
• It is impermissible to disassemble, modify and/or use any parts of the card machine. Anyone
found guilty of these will risk having their merchant account suspended and terminated, and
listed on MATCH.
1. Use the provided and connect to or .
2. The card machine comes with an , insert the into the .
3. Connect the / to the Vodapay Kwika & start charging. The battery
will indicate charging progress and when the battery is full status indicator is “ “, it means
charging is nished.
OPERATING MANUAL | 02
1. Hardware Instructions - continued
Charging:
The IC card slot is at the bottom of the card machine, insert the card with the card chip facing up,
the IC card should remain inside the card machine for the duration of the transaction.
Note: If the chip is damaged, the chip may be unreadable and render can’t be used to transact
with.
Contact IC Card
Gently tap the card on top of the screen and hold until you hear a prompt tone which indicates
that the tap was successful.
Contactless IC card
OPERATING MANUAL | 03
2. Hardware troubleshooting guide
Category
Power on/off
Card Read
failure
Fault
Unable to power
on the card
machine
Read Chip Fail
Card Read Error
Reason
1. Battery drained
2. Broken circuit/
connection
1. The chip on the
card is damaged
2. Card inserted
incorrect way or
card not inserted
completely
Solution
1. Charge the card
machine for at least
30 minutes.
2. Make sure that the
device is plugged
correctly and
charging
1. Attempt using a a
different card as the
card may be
damaged
The home screen displays Enter Amount. All settings are accessible on the home screen.
3. Home Screen
OPERATING MANUAL | 04
4. Navigating the card machine
1. Home screen
2. Press the or switch off the terminal
3. Press the button - Access payment history
4. Press the button - Access device settings
5. Press the button - for canceling and navigating back
6. Press the button - for correcting entered values
7. Press the button - for conrming action and also to access transaction types
8 & 9. Arrows for navigating and
5. Admin menu
1. Make sure the card machine is on the home screen (as shown previously)
2. Press the button to access the card machine settings
3. Select Admin
To access the Admin Menu, the following steps must be followed:
OPERATING MANUAL | 05
5. Admin menu - continued
Report
1. Manager menu shows Tips and Shift Report
2. Select Tips Report - By Cashier add to enter Cashier Number
3. Reports are displayed by shift number, select desired shift number
4. Report is displayed by Cashier user id, name, the number of
transactions count and total tips
Access Tips Report:
Navigate to the Admin menu (as previously shown) and:
Press Cancel button until back at the home screen
OPERATING MANUAL | 06
5. Admin menu - continued
Navigate to the Admin menu (as previously shown) and:
Press Cancel button twice and return to the report menu to
SHIFT REPORT
1. Select Report
2. Select shift report
3. Reports are displayed by date, select desired date
4. Report is displayed by Cashier user id, name, the number of
transactions count and total amount
Press Enter to exit, and Press Cancel button until back at the home screen
OPERATING MANUAL | 07
Merchant Details
To see merchant details associated with this terminal, navigate to the Admin menu
(as previously shown) and;
1. Select Merchant details
2. Enter Admin password Merchant details screen is displayed with the following details
3. Merchant name
4. MID - Merchant number
5. TID - Terminal ID
6. S/N - Device Serial number
7. Payment App version
8. Date App was last updated
Switching SIMS
The terminal is equipped with two SIM cards in case the selected network has poor reception. To
switch between SIMS for a better signal, the following steps should be followed:
Navigate to the Admin menu (as previously shown) and:
1. Select * key
2. Select Swap Card Slot
3. Add SIM 1 & SIM 2
4. Connecting to network
5. When done terminals will show the active
OPERATING MANUAL | 08
5. Admin menu - continued
Please note that the terminal is capable of transacting with a signal as low as 2G, 3G or 4G will be
displayed on the screen indicating that the device is connected to the network.
6. Device Settings
1. Press the
2. Select Manager
3. Enter Admin Password Main Manager Menu is displayed
4. Manager Menu: Manage Cashiers
5. Manager Local: Manage transactions
6. Change Password - Password Management
7. Parameters - Manage terminal parameters
Most of the device settings are accessible through this menu. To access Device Settings menu,
the following steps:
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