Vodacom vodapay Kwika Manual de usuario
Operating Manual
| Kwika
1. Hardware Instructions
2. Hardware Trouble Shooting Guide
3. Home Screen
4. Navigating the terminal
5. Admin Menu
6. Device Settings
7. Performing Transactions
8. Transaction Report
1 - 6
7
8
9
10 - 15
16 - 25
26 -29
30 - 31
Contents
1. Hardware Instructions
Installing and operating the VodaPay
Kwika Device
• Strictly follow the instructions provided in this manual to operate
the terminal.
• The terminal must use the power adapter supplied in order to
ensure it works optimally. Use of any other adapter may damage
the terminal and/or reduce its performance.
• Ensure safe keeping of the power cable and adapter to reduce
damage to the cables/adapter. Damaged cables/adapter
may cause health risk.
• Keep the terminal away from any liquid substances or electronic
conduction material. Spillage onto the device or being in the close
vicinity of an electronic conductor will cause a short-circuit on
the device, thus damaging it.
• Do not insert foreign objects in the ports as this may cause dam
ages to the terminal.
• Contact the call center on 0800 000 654 to report any faults with
the terminal. Do not attempt to open the battery cover as this will
void the warranty.
• Do not shake or knock the terminal.
• Do not spray and/or keep the device away from any ammable
substances, chemicals or paint to avoid combustion of the device.
• It is impermissible to disassemble, modify and/or use any parts
of the terminal. Anyone found guilty of these will risk having their
merchant account suspended and terminated, and listed on MATH.
OPERATING MANUAL | 01
Power on: Press “ “ for 3-4 seconds, the back light will turn on
indicating the device is powered on.
Power off: Press “ “, the screen will show POWER OFF, Device?
Press F1 to Power Off and F2 to Reboot the terminal
1. Hardware Instructions
continued
Instructions
Power on/off
Screen
Power on/
off
Contact less
area
Type-c
Magnetic card slot
Keypad
IC card slot
OPERATING MANUAL | 02
1. Use the provided USB cable and connect to PC or adapter.
2. Terminal comes with an adapter, insert the adapter into the
power socket.
3. Connect the adapter/usb cable to the Vodapay Kwika usb port
and start charging. The battery will indicate charging progress
and when the battery is full status indicator is “ “, it
means charging is nished.
1. Hardware Instructions
continued
Charging:
Type-c
OPERATING MANUAL | 03
Slide the card horizontally through the card slot, the back of the
card facing up. The card can be swiped in any directions, however
the speed must be stable and consistent.
Notice: If the magnetic strip is damaged or the card is swiped
incorrectly, the transaction may fail.
1. Hardware Instructions
continued
Magnetic card
OPERATING MANUAL | 04
The IC card slot is at the bottom of terminal, insert the card with the
card chip facing up, the IC card should remain inside the machine
for the duration of the transaction.
Notice: If the chip is damaged, the chip may be unreadable and
render the card useless.
Contact IC Card
1. Hardware Instructions
continued
OPERATING MANUAL | 05
Gentle tap the card on top of the screen and hold until you hear a
prompt tone which indicates that the tap succeeded.
Contact less IC card
1. Hardware Instructions
continued
OPERATING MANUAL | 06
2. Hardware trouble shooting
guide
OPERATING MANUAL | 07
Power on/
off
Card Read
failure
Category Fault Reason Solution
Unable to power
on terminal.
Read Chip Fail
Card Read Error
1. Battery drained.
2. Broken circuit/
connection
1. The chip on the
card is damaged
2. Card inserted
wrong way or
card not
inserted fully
3. There is dirt
on the mag-
netic card.
4. Magnetic card
is dirty or de-
magnetization.
5. Swiped the card
in a wrong way.
1. Charge the
device for at least
30 minutes.
2. Check that
the device is
plugged correctly
and charging.
1.Wipe the
magnetic stripe
gently using a
soft cloth and try
again.
2. Try a different
card as the card
may be damaged.
The home screen displays Enter Amount for quick payment. All
settings are accessible on the home screen.
3. Home Screen
OPERATING MANUAL | 08
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