Vivotech ViVOpay 4800 Manual de usuario

Part Number: 631-0013-00 July 2011

ViVOtech, Inc. 451 El Camino Real, Santa Clara, CA 95050 Ph: (408) 248-7001

Email: [email protected] URL: www.vivotech.com

ViVOpay®

4800 User Guide

Revision 1.0

ViVOtech, Inc.

451 El Camino Real

Santa Clara, CA 95050

Written and designed at ViVOtech, Inc.

This document, as well as the hardware and software it describes, is furnished under license and may only be used

in accordance with the terms of such license. The content of this paper is furnished for informational use, subject to

change without notice, and not to be construed as a commitment by ViVOtech, Inc. ViVOtech, Inc. assumes no

responsibility or liability for any errors or inaccuracies that may appear in this document.

Except as permitted by such license, no part of this publication may be reproduced or transmitted by electronic,

mechanical, recorded, or any other method, or translated into another language or language form without the

express written consent of ViVOtech, Inc. ViVOtech, ViVOpay, ViVOwallet, ViVOcard, ViVOplatform, ViVOnfc,

ViVOapps, ViVOtag, ViVOpos, mTouch, mLoyalty, mPromotion and mPrepaid are trademarks or registered trade-

marks of ViVOtech Inc. Other trademarks are the property of the respective owner.

Warranty Disclaimer: The services and hardware are provided "as is" and "as-available," and the use of these ser-

vices and hardware is at the user’s own risk. ViVOtech does not make, and hereby disclaims, any and all other

express or implied warranties, including, but not limited to warranties of merchantability, title, fitness for a particular

purpose, and any warranties arising from any course of dealing, usage, or trade practice. ViVOtech does not war-

rant that the services or hardware will be uninterrupted, error-free, or completely secure.

July 2011

ViVOpay 4800 User Guide 1

Chapter 1

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Unpacking the ViVOpay 4800 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Chapter 2

Installing the ViVOpay 4800 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Radio Frequency Interference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Installing the ViVOpay 4800 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Connecting the ViVOpay 4800 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Mounting to the Countertop Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Installing the ViVOpay 4500m . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Testing the Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Testing a Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Chapter 3

Troubleshooting and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Upgrade ViVOpay 4800 Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Required Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Firmware Download Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Appendix A

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

ViVOpay 4800 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Regulatory Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

FCC Part 15 Class B Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

FCC Information for User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Industry Canada Class B Equipment . . . . . . . . . . . . . . . . . . . . . . . . . 14

Industry Canada Information for User . . . . . . . . . . . . . . . . . . . . . . . . . 14

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Table of Contents

ViVOpay 4800 User Guide 1

Chapter 1

Getting Started

Overview

The ViVOpay 4800 seamlessly integrates with existing POS systems and requires minimal counter

space at checkout stands. The ViVOpay 4800 is counter-top contactless reader with serial RS-232

to POS systems. The ViVOpay 4800 complies with ISO/IEC18092 and supports the fullpeer-to-peer

NFC feature set.

ViVOpay 4800 supports the following contactless payment applications:

• MasterCard PayPass Magstripe v3.3

• Visa payWave MSD v2.0.2

• American Express, ExpressPay v1.0

• Discover Zip v1.0

• Mifare ePurse (Passthrough)

• ViVOcard 1, 2, and 3

This document assumes that users are familiar with their host POS systems and all related functions.

Features

The following features are supported:

• ISO14443 type A/B and Mifare based contactless payment transactions

• ISO 18092 support for peer-to-peer NFC devices and smartphones

• Support for SoftSAM

• Buzzer

• Industry standard LED indicators

• Real time clock

• Environmental compliance

• Field-upgradeable firmware

• Full serial programing interface over serial port

ViVOpay 4800 User Guide 2

Getting Started

Unpacking the ViVOpay 4800

The ViVOpay 4800 requires a data cable and a power supply if you are not powering the reader

through the data cable. Verify that you have all the required components for the installation.

You may also need the following:

• Contactless test card (ViVOcard Contactless Test Card P/N 241-0015-03)

AccessoriesThe following accessories are available for the ViVOpay 4800.

ViVOpay 4800 (P/N 540-XXXX-01)

Data cable

RS-232 Serial (P/N 220-2463-XX)

Power supply

• US/North America (P/N 140-2035-00)

• Europe (P/N 140-2035-01)

• UK (P/N 140-2035-02)

• Australia (P/N 140-2035-03)

Part Number Description

590-1156-00 Countertop Stand

ViVOpay 4800 User Guide 3

Chapter 2

Installing the ViVOpay 4800

Overview

Radio Frequency Interference

To perform contactless transactions, the ViVOpay 4800 uses a radio frequency antenna. The range

(reading distance) and performance of the reader can be affected by other radio frequency emitters

and proximity to metal.

For best performance, adhere to the following guidelines:

• Do not position the ViVOpay 4800 closer than 1 foot (30 cm) to ViVOpay 4800s or other

(non-NFC) RF-emitting devices. Some environments may require greater distances.

• Do not position the ViVOpay 4800 near radio transmitters.

• Avoid placing the ViVOpay 4800 on or near large metal objects.

Installing the ViVOpay 4800

This section describes how to install the ViVOpay 4800. The basic steps are:

• Connect to power and POS

• Mount if required

• Test the installation

Connecting the ViVOpay 4800

Connection to the ViVOpay 4800 is through the molded connector on the terminal side of the

reader’s AVX data cable.

Pin 1 10

: DC power connector

: Data port 10P8C modular connector

ViVOpay 4800 User Guide 4

Installing the ViVOpay 4800

To connect the ViVOpay 4800

1. Connect the data cable to the data port on the AVX connector.

Note: The MSR of the ViVOpay 4800m communicates at 19200 baud only. For other

readers, use the Set Baud Rate command to change the default 115200 baud rate, if

needed. See the ViVOpay Advanced Reader Interface Devevlopers Guide for more

information.

2. Insert the power cable into the power connector.

3. Connect the power supply to power.

The ViVOpay 4800 LEDs flash and the reader is ready to operate. If the reader fails to

power up, see “Troubleshooting” on page 10.

Mounting to the Countertop Stand

The ViVOpay 4800 can be mounted in the Countertop Stand for easier use.

To mount the ViVOpay 4800 in the Countertop Stand

1. Assemble the ViVOpay 4800 countertop stand by inserting the saddle into the base. Make

sure to align the curved part of the saddle with the curved part of the base.

2. For a permanent installation, you can fasten the stand base to the countertop with the

provided screws. For a non-permanent installation, additional mounting solutions can be

suggested. Please contact your local support representative for further information.

3. Slide the bottom of the ViVOpay 4800 down into the saddle. Press the sides firmly until the

tabs snap into place.

ViVOpay 4800 User Guide 5

Installing the ViVOpay 4800

4. The preferred cable routing of the cable is through the hole at the back of the base and in

the channel in the underside of the base.

Note: The cable should always be positioned to the back of the ViVOpay 4800 - do not

route the cable towards the front of the ViVOpay 4800.

5. Attach the ViVOpay 4800 serial cable to the serial port of the POS (consult your POS

manual for additional information). In certain installations, you might have to use the

supplied DONGLE to make this connection.

6. Connect the ViVOpay power cable to the power module.

Installing the ViVOpay 4500m

This section describes how to install the ViVOpay 4500m. The basic steps are:

• Connect to power and POS

• Mount if required

• Test the installation

ViVOpay 4800 User Guide 6

Installing the ViVOpay 4800

The following pictures shows the ViVOpay 4500m installed in a counter top stand. Note

that the stand causes the unit to sit at a slight angle to the counter top surface.

Cable Installation

1. Turn the ViVOpay 4500m unit over to get access to the cable routing channels, power

jack, and RJ45 10-pin connector.

Note:

Do not use 8-pin connectors as they can damage the jack. Use only ViVOtech-approved

cables with 10-pin connectors.

2. Select the channel to be used for routing the cable. You can choose to use either of the

2 channels on the bottom of the stand or any of the 3 channels at the bottom of the

4500m unit underneath the stand. This decision should be based on the installation

requirements.

3. If you want to use any of the channels on the bottom of the 4500m unit, you need to

remove the stand by depressing the spring clip on the wide side of the stand and lifting

the stand off of the 4500m unit.

ViVOpay 4800 User Guide 7

Installing the ViVOpay 4800

4. Lay the stand to the side of the 4500m unit.

5. You attach the power to the power receptacle on the bottom of the 4500m unit.

6. If you are planning on using either of the 2 channels on the bottom of the stand, make

sure to route the RJ45 10-pin cable (and optionally, the power cable) through the stand.

7. Attach the power cable and the RJ45 10-pin connector into the base of the 4500m unit.

Make sure that the cables are routed into the channels.

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