VeriFone VX 520 Series Manual de usuario

Restaurant Application

Quick Reference Guide

VeriFone® VX 520 Series

Debit Sale

>Select [SALE]

Optional Server ID Prompt:

> Input Server ID and press [ENTER]

>Input amount and press [ENTER]

>If prompted, select [YES] or [NO] to

confirm amount

• If [NO] is selected, press [CLEAR]

to end transaction

>Swipe or tap card

>Select [DEBIT]

Optional Cash Back Prompt:

> Select [YES] or [NO] for Cash Back

> If [YES] is selected, choose Cash Back

Amount

>Cardholder enters PIN and presses

[ENTER]

Optional Invoice Prompt:

> Input Invoice # and press [ENTER]

>Select [YES] or [NO] to print Customer

receipt copy

>If prompted “Amt Exceeds Bal – Amt

Authorized $XX.XX, Balance Due $XX.

XX, Continue?”, select [YES] and collect

remaining amount due with another form

of payment or [NO] to reverse the

authorization and cancel the transaction.

Color Key

Credit Sale

>Select [SALE]

Optional Server ID Prompt:

> Input Server ID and press [ENTER]

>Input amount and press [ENTER]

>If prompted, select [YES] or [NO] to

confirm amount

• If [NO] is selected, press [CLEAR]

to end transaction

>Swipe or tap card

>Select [CREDIT]

> Input last 4 digits of card # and press

[ENTER]

Optional Invoice Prompt:

> Input Invoice # and press [ENTER]

If Purchasing, Business, or Commercial

card:

> Input Customer # and press [ENTER]

> Input Tax Amount and press [ENTER]

>Select [YES] or [NO] to print Customer

receipt copy

>If prompted “Amt Exceeds Bal – Amt

Authorized $XX.XX, Balance Due

$XX.XX, Continue?” select [YES] and

collect remaining amount due with

another form of payment or [NO] to

reverse the authorization and cancel

the transaction.

Required Merchant Input on Point of Sale

Required Cardholder Input on Point of Sale

or External PIN Pad

Optional Merchant Prompts on Point

of Sale

Manual Sale

>Select [SALE]

Optional Server ID Prompt:

> Input Server ID and press [ENTER]

>Input amount and press [ENTER]

>If prompted, select [YES] or [NO] to

confirm amount

• If [NO] is selected, press [CLEAR]

to end transaction

>Manually input account number and

press [ENTER]

>Input expiration date and press [ENTER]

>Select [YES] or [NO] to indicate if card is

present

>If [YES] is selected, imprint card and

press [ENTER]

Optional Invoice Prompt:

> Input Invoice # and press [ENTER]

If Purchasing, Business, or Commercial

card:

> Input Customer # and press [ENTER]

>Input Tax Amount and press [ENTER]

> Input V-Code and press [ENTER]

• If V-Code entry is bypassed, select

[NO] if the V-Code is not present

• [X READ] if V-Code is present but

cannot be read

>If prompted, input Street Address and

press [ENTER]

>If prompted, input Zip Code and press

[ENTER]

>Select [YES] or [NO] to print Customer

receipt copy

>If prompted “Amt Exceeds Bal – Amt

Authorized $XX.XX, Balance Due $XX.

XX, Continue?”, select [YES] and collect

remaining amount due with another form

of payment or [NO] to reverse the

authorization and cancel the transaction.

Credit Refund

If desired selection is not displayed,

press key below [] until option appears

>Select [REFUND]

>If prompted, input password and press

[ENTER]

Optional Invoice Prompt:

> Input Invoice # and press [ENTER]

Optional Server ID Prompt:

>Input Server ID and press [ENTER]

>Input amount and press [ENTER]

>Swipe, tap or manually input account

number and press [ENTER]

>Select [CREDIT]

> If swiped or tapped, input last 4

digits of card # and press [ENTER]

> If manually keyed, enter expiration

date and press [ENTER]

> If manually keyed, imprint card and press

[ENTER]

If Purchasing, Business, or Commercial

card:

> Input Customer # and press [ENTER]

> Input Tax Amount and press [ENTER]

>Select [YES] or [NO] to print Customer

receipt copy

Balance Inquiry

If desired selection is not displayed,

press key below [] until option appears

>Select [BALANCE INQ]

>Select [CURR] for current batch detail or

[PREV] for previous batch detail

>Report for selected batch inquiry prints

Reprint

>Press [REPRINT]

>Select [LAST] or [ANY]

>If [LAST] is selected:

• The last receipt prints

>If [ANY] is selected:

• Input invoice number and

press [ENTER]

• Requested Merchant receipt

copy prints

>If prompted, select [YES] or [NO]

to print Customer receipt copy

Tip Adjust

>Press [TIP]

>If prompted, input password and press

[ENTER]

>Retrieve by [SRVR], [AMT], [ACCT],

or [INV#]

>Input (Server ID, Amount, last 4 digits

of Account #, or Invoice #) and press

[ENTER]

>Select [ADJ] to adjust the displayed

transaction

>Select [PREV] or [NEXT] to scroll

>Select [CLEAR] to exit tip adjust

>If [ADJ] is selected:

• The current tip amount will display

if entered, press [ENTER]

• Input new tip amount and press

[ENTER]

>Tip adjust will display Approved

>Select [CLEAR] to return to Tip menu

Reports

>Press [REPORTS]

>Select from displayed reports or press key

below []until option appears

>Select the desired report

>If displayed, respond to additional

prompts

>Selected report will print

Batch Totals

If desired selection is not displayed,

press key below [] until option appears

>Select [BATCH TOTAL]

>Select [SLCT]

>Batch totals will display

>Select [CLEAR] to exit

Batch Review

If desired selection is not displayed,

press key below [] until option appears

>Select [BATCH REVIEW]

>If prompted, input password and press

[ENTER]

>Select [SRVR], [AMT], [ACCT], or

[INV#] to search batch

>Input (Server ID, Amount, last 4 digits of

Account #, or Invoice #) and press

[ENTER]

>Select [ADJ] to adjust transaction

displayed and follow additional prompts

>Select [VOID] to void transaction

displayed and follow additional prompts

>Select [PREV] to go to the previous

transaction in the batch

>Select [NEXT] to go to the next

transaction in the batch

>Select [CLEAR] twice to exit

Settlement

If desired selection is not displayed,

press key below [] until option appears

>Select [SETTLEMENT]

>If prompted, input password and press

[ENTER]

>Totals will display

>Confirm totals and press [ENTER]

>Settlement report prints

Open Tab

If desired selection is not displayed,

press key below [] until option appears

>Select [TAB]

>If prompted, input password and press

[ENTER]

>Select [OPEN TAB]

Optional Invoice Prompt:

>Input Invoice # and press [ENTER]

Optional Server ID Prompt:

>Input Server ID and press [ENTER]

>If the displayed amount is the desired

Tab amount press [ENTER]

>If the desired Tab amount is different,

Input amount and press [ENTER]

>If prompted, select [YES] or [NO] to

confirm amount

• If [NO] is selected, press [CLEAR]

to end transaction

>Swipe, tap or manually input account

number and press [ENTER]

> Select [CREDIT]

> If swiped or tapped, input last 4

digits of card # and press [ENTER]

> If manually keyed, enter expiration

date and press [ENTER]

> If manually keyed, imprint card and

press [ENTER]

>If prompted, input V-Code and press

[ENTER]

> Input V-Code and press [ENTER]

• If V-Code entry is bypassed, select

[NO] if the V-Code is not present

• [X READ] if V-Code is present but

cannot be read

>If prompted, input Street Address and

press [ENTER]

>If prompted, input Zip Code and press

[ENTER]

>Approval code displays

>Select [CLEAR] to return to Tab menu

Close Tab

If desired selection is not displayed,

press key below [] until option appears

>Select [TAB]

>If prompted, input password and press

[ENTER]

>Select [CLOSE TAB]

>Select [INV#] or [ACCT#] to search

open Tabs

>Input (Invoice # or last 4 digits of

Account #) and press [ENTER]

>If desired Tab is displayed, press [YES]

• If desired Tab is not displayed,

select [NEXT] to review other Tabs

or [NO] to exit menu

>If Tab will be closed with the same

card, select [YES]

Optional Server ID Prompt:

>Input Server ID and press [ENTER]

• Input amount of final Tab and

press [ENTER]

>If prompted, select [YES] or [NO] to

confirm amount

• If [NO] is selected, press [CLEAR]

to end transaction

>If Tab will be closed with a different card,

select [NO]

Optional Invoice Prompt:

>Input Invoice # and press [ENTER]

Optional Server ID Prompt:

>Input Server ID and press [ENTER]

• Input amount of final Tab

and press [ENTER]

• Swipe, tap or manually input

account number and press

[ENTER]

• Select [CREDIT]

>If prompted, select [YES] or [NO] to

confirm amount

• If [NO] is selected, press [CLEAR]

to end transaction

>If swiped or tapped, input last 4

digits of card # and press [ENTER]

• If manually keyed, enter expiration

date and press [ENTER]

>If prompted, select [YES] or [NO] to

confirm amount

• If [NO] is selected, press [CLEAR]

to end transaction

• Input V-Code and press [ENTER]

• If V-Code entry is bypassed select

[NO] if the V-Code is not present

• [X READ] if V-Code is present

but cannot be read

• If prompted, input Street Address

and press [ENTER]

• If prompted, input Zip Code and

press [ENTER]

>Select [YES] or [NO] to print Customer

receipt copy

>Select [CLEAR] to return to Tab menu

the receipt

Delete Open Tab

If desired selection is not displayed,

press key below [] until option appears

>Select [TAB]

>If prompted, input password and press

[ENTER]

>Select [DELETE TAB]

>Select [INV#] or [ACCT#] to search

open Tabs

>Input (Invoice # or last 4 digits of

Account #) and press [ENTER]

>If desired Tab is displayed, press [YES]

>If desired Tab is not displayed, select

[NEXT] to review other Tabs or [NO] exit

to Tab menu

>Tab is deleted

Card Balance Inquiry

If desired selection is not displayed,

press key below [] until option appears

>Select [CARD BAL INQ]

>Select card type

Optional Server ID Prompt:

> Input Server ID and press [ENTER]

>Swipe, tap or manually input account

number and press [ENTER]

>On Debit inquiry, Cardholder enters PIN

and presses [ENTER]

>Card inquiry receipt will print

Cash Receipt

>Press [9]

Optional Server ID Prompt:

> Input Server ID and press [ENTER]

>Input amount and press [ENTER]

>Cash receipt prints

Processing Tips

= Enter or Yes

= Backspace

= Cancel or No

>To scroll through the menu, press

[MORE]

>Press [3] multiple times until the paper

advances to desired length

Force

If desired selection is not displayed,

press key below [] until option appears

>Select [FORCE]

>Swipe or manually input account number

and press [ENTER]

>Select [CREDIT]

> If swiped, input last 4 digits of card #

and press [ENTER]

> If manually keyed, enter expiration

date and press [ENTER]

>Select [SALE] or [PHONE]

• If [SALE] selected, imprint card and

press [ENTER]

Optional Invoice Prompt:

> Input Invoice # and press [ENTER]

If Purchasing, Business, or Commercial

card:

> Input Customer # and press [ENTER]

Optional Server ID Prompt:

> Input Server ID and press [ENTER]

>Input amount and press [ENTER]

If Purchasing, Business, or Commercial

card:

> Input Tax Amount and press [ENTER]

>Input approval code and press [ENTER]

>Select [YES] or [NO] to print Customer

receipt copy

Authorization Only

If desired selection is not displayed,

press key below [] until option appears

>Select [AUTH ONLY]

Optional Invoice Prompt:

> Input Invoice # and press [ENTER]

Optional Server ID Prompt:

>Input Server ID and press [ENTER]

>Input amount and press [ENTER]

> If prompted, select [YES] or [NO] to

confirm amount

• If [NO] is selected, press [CLEAR]

to end transaction

>Swipe, tap or manually input account

number and press [ENTER]

>Select [CREDIT]

> If swiped or tapped, input last 4

digits of card # and press [ENTER]

> If manually keyed, enter expiration

date and press [ENTER]

If Purchasing, Business, or Commercial

card:

>Input Customer # and press [ENTER]

>Select [YES] or [NO] to print Customer

receipt copy

Void

If desired selection is not displayed,

press key below [] until option appears

>Select [VOID]

>If prompted, input password and press

[ENTER]

>Select [YES] or [NO] to Void last

transaction

>If [YES] selected, proceed to next step

• If desired transaction is displayed,

select [YES]

>If [NO] is selected, proceed to

next step

• Select [INV#] or [ACCT#] to

search transactions

• Input (Invoice # or last 4 digits of

Account #) and press [ENTER]

• If desired transaction is displayed,

select [YES]

• If desired transaction is not

displayed, select [NEXT] to review

other transactions or [NO] to exit

Void menu

>Select [YES] or [NO] to print Customer

receipt copy

MerchantConnect

The Online Window To Your Payment Processing Account

MerchantConnect is your one-stop destination for online customer service.

It contains everything you need to manage your electronic payment activity.

Getting Started Is: Fast, Easy, Secure & Free!

Go to www.MerchantConnect.com

Printer Cover Release

Magnetic Card Reader

ATM-Style Function Keys

Programmable Function

Keys

Enter or Yes Key

Backspace/Clear Key

Smart Card Reader

Internal Thermal

Printer

Terminal Display

Alpha Key

Telephone-Style

Keypad

Cancel or No Key

Scroll Key

Terminal Key Pad Display

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