Tynetec Reach Manual de usuario

Touch

Personal Pendant

USER GUIDE

www.tynetec.co.uk

Reach

At-Home Alarm Unit

- 2 -

1.1 IMPORTANT INFORMATION

The users telephone MUST BE connected to the Reach TEL socket – a double adapter on the incoming

line must not be used.

If the user has extension telephones care should be taken to ensure that these are also connected via the

Reach TEL socket.

Failure to connect the users telephones as described above may cause difficulties with alarm calls – if in

doubt seek advice.

If the user has a DECT telephone the base station MUST BE at least 2 metres away from the Reach.

Failure to provide this separation may result in reduced range of personal pendants or other radio devices.

REN 1

All telephone equipment has a Ringer Equivalence Number (REN) which is used to calculate the number of

items that can be connected to a single telephone line.

A REN of 4 is the maximum allowed on a standard UK telephone line - the Reach has a REN of 1

If the REN total of all equipment connected to a telephone line exceeds 4 the equipment may not operate

correctly. With different types of equipment there is no guarantee of correct operation even if the REN is

less than 4. Typically 1 or 2 standard telephones (REN 1) can be used with the Reach.

Avoid using strong detergents or polish when cleaning the Reach unit or Touch pendant.

Wipe clean with a damp cloth and polish with a dry duster.

1.2 UNPACKING THE REACH AT-HOME ALARM

The Reach At-Home Alarm is supplied with a Power Lead, a Telecom Lead, a Touch Pendant and a

wearing kit. A stand can be fitted if the unit is being mounted upright or a connector cover if it is being

placed flat. The stand/cover must be fixed with the screw provided.

Touch Pendant

Wearing Kit

Reach At-Home Alarm Unit

(also available in white)

Connector Cover

Telecom Lead

Stand

Stand/Cover Screw

Power Lead

- 3 -

1.3 THE TOUCH PERSONAL PENDANT

The Touch pendant can be used to make an emergency call from anywhere in or around the home.

The Touch pendant is waterproof but it should not be fully submerged for prolonged periods.

The Touch pendant is a life saving device; remember to advise the user to wear it at all times and to keep

it by their bed at night.

The Touch pendant is supplied with a kit of parts so it can be worn around the neck, clipped onto a belt

or pocket, or on the wrist like a watch.

First fit the chosen wearing option to the black

rubber boot then push the Touch pendant

inside the boot with the silver button accessible.

Snap the Neck Cord apart at the safety-break device

and feed through the 2 holes in the rubber boot

then click the safety-break together again.

The neck cord must never be shortened or

knotted without the safety-break device in place.

Push the Belt Clip through the 2 slots in the rubber

boot – ensure the 2 arrows  on the clip and boot align for correct fit. The suction cup can be used

with the clip option to stick the Touch pendant to a tiled wall when in the bath or shower.

Push the Wrist Strap through the 2 slots in the rubber boot and adjust the strap to fit.

Additional pendants and rubber boots are available separately if more than one is required.

Replacement wearing kits are also available as spares.

Making an Emergency Call…

Simply press the Touch pendant button once.

The button will FLASH RED ((



)) for several seconds to

confirm a call is being made.

The Reach will announce “Pendant alarm – Please wait, dialling for assistance”

The Touch pendant battery should last for about 3-5 years depending on use.

The battery condition is checked every day, if the voltage falls and stays below a preset level for 7

consecutive days a “low battery” call will automatically be sent to the Control Centre.

Pendants must be returned to Tynetec for battery replacement.

- 4 -

1.4 CONNECTING THE REACH AT-HOME ALARM

The Reach At-Home alarm unit should only be installed and programmed by trained personnel.

Basic Connections…

The Reach will usually be table mounted within 3 metres of a mains supply and the master telephone

socket. If extension cables are used care should be taken to ensure that no one can trip over the leads.

Installation Procedure…

1. Unplug the users Telephone from the BT wall socket and plug it into the Reach



TEL socket. If the

user has a DECT cordless telephone, extension telephone sockets in other rooms or Broadband see

sections 1.1, 1.5 and 1.6 for more information.

2. Connect the Telecom Lead between the Reach



C/O socket and the BT wall socket (where the

users telephone was originally plugged in).

3. Connect the Power Lead between the Reach



SUPPLY socket and the mains supply.

4. The



DATA socket is only used for firmware upgrades or for the connection of hardwired inputs

such as ceiling pullcords, see section 2.3.3 for more details.

5. Choose the connector cover if the unit is being placed flat on the table or the stand if it is being

placed in the upright position. It can also be wall mounted using the key holes on the rear. A template

is provided on the carton flap to mark the wall before drilling (wall plugs and screws not included).

6. Route the leads through the cover (or stand) and fix with the single screw provided.

7. The flexible aerial wire out the side of the unit receives signals from radio devices and must not be

cut-down in length or coiled-up.

8. The Touch pendant is pre-learned, any additional pendants or other radio devices should be learned

and tested as described in sections 2.5 and 2.6.

9. Perform a test call to the control centre to verify correct installation and programming.

MAINS

ELECTRICITY

SUPPLY

BT WALL

SOCKET

TELEPHONE

POWER LEAD

TELECOM LEAD

Reach

AT-HOME ALARM UNIT

C/O TEL SUPPLY



- 5 -

INCOMING

TELEPHONE

MAIN TELEPHONE

LINE

EXTENSION TELEPHONE

AT-HOME ALARM UNIT

REACH

TEL C/O

TELEPHONE

SOCKET

MASTER

SECONDARY

SOCKET

DOUBLE

ADAPTER

WITH

TELEPHONE

SOCKET

SECONDARY

AT-HOME ALARM UNIT

REACH

INCOMING

TELEPHONE

LINE

TEL C/O

TELEPHONE

SOCKET

MASTER

FILTER

MODULE

BROADBAND

USERS TELEPHONE

COMPUTER

1.5 REACH AND EXTENSION TELEPHONES

It is very important that all telephones in the users home are connected to the Reach



TEL socket.

This method of connection ensures that an alarm call on the Reach unit will always disconnect any

other equipment that might cause connection difficulties.

1.6 REACH AND BROADBAND

Broadband Service Providers will supply a filter module to plug into the telephone line to allow

connection of a computer and a normal telephone. Only one filter module is required to connect the

computer, telephone and Reach when configured as shown below;

The Reach and the computer are connected to the filter module.

The users telephone is plugged into the Reach



TEL socket.

If extension telephones are fitted they should be connected as shown in section 1.5 above.

If you experience connection difficulties or noise on the Reach audio then a poor quality filter may be

the cause. Approved filter modules are available from Tynetec – order P/No. W00409.

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