Tunstall MXD Manual de usuario

Tunstall Americas Customer Care: 1-877-266-0733

MXD

Medical Alert System

USER MANUAL

What’s in the Box

Base Console

Personal Help Button

Quick Start Guide

Installation Steps

Range Test & System Test

Calling for Help

MXD Features

Help and Advice

Frequently Asked Questions

Removing and Returning the System

Troubleshooting – Use of Status Lights

Troubleshooting – Use of MXD Spoken Messages

Notifications

TABLE OF CONTENTS

What’s in the box?

Box Contents

* PHB also available as a wristband accessory.

1 1

1MXD Medical Alert System base console with

phone cord.

Personal Help Button

(PHB) or MyActive Fall

Detector.

Quick Install Guide and

User’s Manual.

Tunstall Americas Customer Care: 1-877-266-0733

MXD

Medical Alert System

USER MANUAL

Base Console Front View

Power Transformer

and Cord

(not removable from

base unit)

Microphone

Base Console

Help Button

Speaker

Status Light

Power Cord

(not removable

from base unit)

WALL (large) Jack

Insert large end of

the MXD telephone

cord here

PHONE (small) Jack

Insert your handset’s

telephone cord plug here

Test/Learn

(T/L) Button

(for service provider

use only)

RESET Button

Base Console Back View

Personal Help Button (PHB)

* Optional

MyActive Fall Detector*

Indicator

Light

Indicator

Light

Push Button

Wrist Strap Model PHB*

Indicator

Light Push Button

Pendant Model PHB



Quick Start Guide

Do’s

Don’ts

Do: Keep the base console connected to the AC power at all times.

Do: Contact Customer Care (1-877-266-0733 toll free) as soon

as the red LED light on your help activator indicates a low

battery or if you lose your help button/activator.

Do: Regularly test the base console and help activator to

familiarize yourself with the service and ensure you are

comfortable communicating with monitoring center personnel.

Don’t: Expose the base console to water or other liquids.

Don’t: Connect cables other than those supplied with the unit.

Don’t: Connect the base console to an outlet with an on/off switch.

Don’t: Place your base console next to something that makes a lot

of noise, such as next to a television, radio, washing machine, or

dishwasher.

Don’t: Put your base console right next to your stove or close to any

other heat source.

Don’t: Set the base console in a place where it will get damp, such

as a bathroom, or near house plants that are sprayed at any time.

Don’t: Place the base console very close to any large metal objects,

such as microwave ovens or refrigerators, as large pieces of metal

may stop the signals from the help activator from reaching the

home console.

Don’t: Place your base console closer than four feet from

something that may emit electromagnetic interference, such as

a cordless telephone, CD or video player, or personal computer, as

this may inhibit longer range coverage.

Don’t: Relocate the base console after installation without

repeating the installation test process to check for continued

satisfactory operation.

1. Plug the MXD power cube

into an AC power outlet that

is not controlled by a light

switch. (Figure 1)

2. Plug your telephone handset

cord into the jack on the

back of the MXD unit marked

“PHONE”.

3. Find the telephone cord that

was shipped with your MXD

unit, with a larger modular

plug on one end and a

smaller modular plug

on the other end. Plug

the smaller end into the

phone jack on the wall,

and the larger end into

the jack on the back

of the MXD marked

“WALL”.

4. Plug the power

transformer into an AC

outlet. Verify that the

outlet is not controlled

by a light switch.

Installation Steps

Figure 1: MXD Setup

Figure 2: Status Indicator Location

5. The MXD unit will automatically turn on and announce, “System

Ready.” The small “status” light on the lower left edge of the unit’s large

“Help” button will show a steady green light. This indicates that the

unit is connected properly to the telephone circuit and AC power. If the

telephone is connected improperly, the unit will announce, “Please Check

Please contact your service provider if the MXD does not connect.

Telephone Connections.” Please see page 16 for information

on the status light combinations that will display if the unit is

not connected properly to the telephone system and electrical

power and for troubleshooting instructions.

6. Test the range of the PHB to make sure it works throughout the

home and yard. See Testing the PHB (Range Test), on page 9.

7. Initiate your first call to the Response Center by pressing the

PHB or the HELP button.

Installation Steps Cont.

Testing the PHB (Range Test)

Testing the MXD unit

1. Locate the T/L button on the back of the MXD and press one time (Figure

1).

2. The MXD will announce “Range Test Mode.”

3. Immediately activate the PHB by pressing and holding down the button.

A green light will illuminate on the PHB and a steady tone will sound

from the MXD, as long as it is detecting the PHB.

4. While activating the PHB, walk around all areas of the home and yard.

Listen for gaps in the tone. Gaps indicate “dead zones” where the PHB is

not detected. If “dead zones” are detected, try relocating the MXD and/

or contact your service provider.

5. To finish the Range Test, stop pressing the PHB. After the tone stops,

press the black RESET button on the back of the MXD (Figure 1). The unit

will announce the “System Ready.”

Note: The manufacturer recommends that the

MXD be tested at least every 30 days. Emergency

Response Center Operators are available 24 hours a

day to help.

1. Push the button on your activator and wait for

the Emergency Response Center Operator to

speak to you through the MXD.

2. When the Emergency Response Center

Operator answers, simply inform him/her that

you are doing a test.

Calling For Help

Simply press the button on your Personal Help Button (PHB) or

MyActive Fall Detector to activate your MXD unit at any time. You can

also press the large HELP button on top of the base console.

Once the help signal is initiated, the base console will announce

“Calling for help”. This phrase will be repeated every 15 seconds until

the call is connected with the Response Center. Shortly after connecting

with the Response Center an Operator will attempt to communicate

with you through the system’s two-way voice base console to ascertain

the nature of the call and provide appropriate assistance.

Figure 4

Figure 3

Figure 5

HELP

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