Toshiba PERCEPTION 4000 Manual de usuario

TOSHIBA

BUSINESS

TELEPHONE

SOLUTIONS

PERCEPTION

4000

ACD AGENT

QUICK

REFERENCE

GUIDE

■STANDARD LOGIN

To Login for ACD Operation:

■Press the LOG key.

■Enter the 2-digit number of your ACD group

_____.

■Enter your 3-digit agent identification (ID) code

_____.

■STANDARD LOGOUT

To Logout from ACD Operation:

■Press the LOG key.

■REMOTE LOGIN

To Perform Remote Login:

■Press the prime line key (or go off-hook).

■Enter the Remote Login access code _____.

■Enter the 2-digit number of your ACD group

_____.

■Enter your 3-digit agent ID code _____.

■Listen for success tone.

■Hang up.

■REMOTE LOGOUT

To Perform Remote Logout:

■Press the prime line key (or go off-hook).

■Enter the Remote Logout access code _____.

■Listen for success tone.

■Hang up.

■ANSWERING AN ACD CALL

To Answer an ACD Call From an Idle

Station:

■Press the ACD agent line (AGE) key.

■Converse with the ACD party.

To Answer an ACD Call From an Idle

Station with Automatic Answer

Activated:

■Listen for a short burst of tone, which indicates

the arrival of a call.

■The call will be automatically answered and the

telephone’s speaker and microphone will be

activated (or headset operation will be

activated).

■Converse with the ACD party.

ACD AGENT

QUICK REFERENCE GUIDE

-1-

■PLACING AN OUTGOING CALL

To Place an Outgoing Call:

■Press the ACD agent line (AGE) key.

…or…

Press the prime line key (on a multi-line station).

…or…

Go off-hook (on a single-line station).

■Listen for dial tone.

■Dial the desired directory number.

…or…

Press a call-originating feature access key.

Note:

Outgoing calls cannot be made from an ACD

station if the station is either logged out or in the

Unavailable mode.

■AFTER CALL WORK MODE

To Cancel After Call Work Mode:

■Press the Work Mode Cancellation (CANC)

access key.

…or…

Select a non-ACD line and enter the Work

Mode Cancellation access code _____.

■Listen for success tone.

■Hang up.

■ASSISTANCE CALLING

FEATURE ACCESS KEY OPERATION

From an Idle Station:

■Press the Assistance (ASST) key.

• Listen for ringback tone.

• After conferring with your supervisor, hang up

to terminate the call.

• If you receive busy tone, you can remain off-

hook and wait for success tone in order to

initiate the Camp-on feature.

• If you receive reorder tone, hang up.

From a Talking State:

■Press the ASST key. The caller will be

automatically placed on hold.

• Listen for ringback tone.

• Confer with your supervisor, then press the

Release (RLS) access key to return to the

held call.

…or…

Press the CONF/TRNS key to form a three-

way conversation.

…or…

Hang up to transfer the call to your

supervisor.

ACD AGENT

QUICK REFERENCE GUIDE

-2-

• If you receive busy tone, you can remain off-

hook and wait for success tone, in order to

activate the Camp-on feature.

• If you receive reorder tone, press the RLS

key to return to the caller on hold.

FEATURE ACCESS CODE OPERATION

From an Idle Multi-line Station:

■Select the ACD line.

■Enter the Assistance access code _____.

• Listen for ringback tone.

• After conferring with your supervisor, hang

up.

• If you receive busy tone, remain off-hook and

wait for success tone, in order to activate the

Camp-on feature.

• If you receive reorder tone, hang up.

From an Idle Single-line Station:

■Go off-hook.

■Enter the Assistance access code _____.

• Listen for ringback tone.

• After conferring with your supervisor, hang

up.

• If you receive busy tone, remain off-hook and

wait for success tone, in order to activate the

Camp-on feature.

• If you receive reorder tone, hang up.

From a Talking State (Multi-line

Station):

■Press the CONF/TRNS key.

■Enter the Assistance access code _____.

• Listen for ringback tone.

• After conferring with your supervisor, press

the RLS key to return to the held call (if

applicable).

…or…

Press the CONF/TRNS key to form a three-

way conversation.

…or…

Hang up to transfer the call to your

supervisor.

• If you receive busy tone, remain off-hook and

wait for success tone, in order to activate the

Camp-on feature.

• If you receive reorder tone, press the RLS

key to return to the caller on hold.

ACD AGENT

QUICK REFERENCE GUIDE

-3-

From a Talking State (Single-line

Station):

■Press the telephone hookswitch.

■Enter the Assistance access code _____.

• Listen for ringback tone.

• After conferring with your supervisor, press

the hookswitch to form a three-way

conversation.

…or…

Hang up to transfer the call to your

supervisor.

• If you receive busy tone, remain off-hook and

wait for success tone, in order to activate the

Camp-on feature.

• If you receive reorder tone, press the

hookswitch to return to the caller on hold.

■HEADSET OPERATION

To Initiate Headset Operation:

■Attach the telephone headset to your multi-line

telephone.

■Press the Headset Mode (HSM) access key.

■Another press of the HSM key will deactivate

Headset Operation.

To Activate On-hook/Off-hook Status:

■Press the Headset Control (HSC) access key.

■By alternatively pressing the HSC key, your

telephone will be placed on- and off-hook.

■INTRA-GROUP CALL PICKUP

To Pick up a Call Ringing at Another

ACD Station:

■Press the Intra-Group Call Pickup (ACDP) key.

…or…

Access the ACD line (for single-line phones, go

off-hook) and enter the Intra-Group Call

Pickup access code _____.

■Listen for recall dial tone.

■Enter the agent ID code of the station at which

the ACD call is ringing.

■UNAVAILABLE MODE

FEATURE ACCESS KEY OPERATION

■Press the Status (STAT) key to activate the

Unavailable mode.

■Press the STAT key again to return to the

Available mode.

ACD AGENT

QUICK REFERENCE GUIDE

-4-

FEATURE ACCESS CODE OPERATION

From an Idle Multi-line Station:

■Access the ACD line.

■Enter the Unavailable access code _____ to

activate the Unavailable mode.

…or…

Enter the Available access code _____ to

return to the Available mode.

■Listen for success tone.

■Hang up.

From an Idle Single-line Station:

■Go off-hook.

■Enter the Unavailable access code _____ to

activate the Unavailable mode.

…or…

Enter the Available access code _____ to

return to the Available mode.

■Listen for success tone.

■Hang up.

From a Talking State (Multi-line

Station):

■Press the CONF/TRNS key.

■Listen for recall dial tone.

■Enter the Unavailable access code _____ to

activate the Unavailable mode.

…or…

Enter the Available access code _____ to

return to the Available mode.

■Listen for success tone.

■Press the Release (RLS) access key to

reconnect to the caller on hold.

From a Talking State (Single-line

Station):

■Press the telephone hookswitch.

■Listen for recall dial tone.

■Enter the Unavailable access code _____ to

activate the Unavailable mode.

…or…

Enter the Available access code _____ to

return to the Available mode.

■Listen for success tone.

■Press the hookswitch again to reconnect to the

caller on hold.

ACD AGENT

QUICK REFERENCE GUIDE

-5-

■WORK UNIT ENTRY

FEATURE ACCESS KEY OPERATION

To Enter an ACD Work Unit:

■Press the Work Unit (WRKU) access key.

■Enter the appropriate 2-digit Work Unit number.

FEATURE ACCESS CODE OPERATION

To Enter an ACD Work Unit (Multi-line

Station):

■Press the CONF/TRNS key.

■Listen for recall dial tone.

■Enter the Work Unit access code _____.

■Enter the appropriate 2-digit Work Unit number.

■Listen for success tone.

■Press the Release (RLS) access key.

To Enter an ACD Work Unit (Single-

line Station):

■Press the telephone hookswitch.

■Listen for recall dial tone.

■Enter the Work Unit access code _____.

■Enter the appropriate 2-digit Work Unit number.

■Listen for success tone.

■Press the hookswitch again to reconnect to the

caller on hold.

ACD AGENT

QUICK REFERENCE GUIDE

-6-

Toshiba America Information Systems, Inc.

Telecommunication Systems Division

9740 Irvine Boulevard, Irvine, CA 92718

(714) 583-3700

Item Number: P4K-QR-ACDAGTR2

4010336

ACD AGENT

QUICK REFERENCE GUIDE

TOSHIBA

Otros manuales para PERCEPTION 4000

Tabla de contenidos

Otros manuales de Teléfono de Toshiba

Toshiba

Toshiba STRATA CIX-CTX-QRG-VB VERSION B1 Manual de usuario

Toshiba

Toshiba Strata CIX DP5000-Series Manual de usuario

Toshiba

Toshiba Strata DK14 Manual de usuario

Toshiba

Toshiba IP4100 Series Manual de usuario

Toshiba

Toshiba Strata CIX DP-5000 series Manual de usuario

Toshiba

Toshiba CTX IPT 1010F-SD Manual de usuario

Toshiba

Toshiba Strata CT Manual de usuario

Toshiba

Toshiba PERCEPTION 4000 Manual de usuario

Toshiba

Toshiba Strata CIX DP-5000 series Manual de usuario

Toshiba

Toshiba StrataCT Manual de usuario

Toshiba

Toshiba Strata AirLink DK40 Manual de instrucciones

Toshiba

Toshiba Strata DK 2000 Series Manual de usuario

Toshiba

Toshiba Strata DK Backup Manual de usuario

Toshiba

Toshiba Strata DK14 Manual del propietario

Toshiba

Toshiba Strata Se Manual de usuario

Toshiba

Toshiba Strata DK Backup Manual de instalación y operación

Toshiba

Toshiba Strata DK Backup Guía de inicio rápido

Toshiba

Toshiba Strata CIX Series Manual de usuario

Toshiba

Toshiba TS608 Manual de usuario

Toshiba

Toshiba Strata DK14 Manual de usuario

Toshiba

Toshiba Control panel module for monitor 20550 Manual de usuario

Toshiba

Toshiba Strata DK Backup Manual de usuario

Toshiba

Toshiba Strata IP5000 series Manual de usuario

Toshiba

Toshiba Strata CIX IP5000-Series Manual de usuario

Manuales populares de Teléfono de otras marcas

GE 2-9480 Manual de usuario

Geemarc

Geemarc PHOTOPHONE 155 Manual de usuario

D-Link

D-Link DWR-720/PW Manual de usuario

Interquartz

Interquartz Gemini IQ333 Manual de usuario

SSS Siedle

SSS Siedle HT 840-0 Manual de usuario

Motorola

Motorola TITANIUM Manual de usuario

Panasonic

Panasonic ICX Manual de usuario

LG H870DS Manual de usuario

Samsung

Samsung GT-I9500 Manual de usuario

AT&T

AT&T Trimline 205 Manual de usuario

Selta

Selta zenyth 600 Manual de usuario

Doro

Doro AFTI 20 Manual de usuario

UNIQCELL

UNIQCELL A1 Manual de usuario

Panasonic

Panasonic KX Series Manual de usuario

Jabra

Jabra SP5050 - Bluetooth hands-free Speakerphone Manual de usuario

BT Decor 425 Manual de usuario

NEC

NEC SV8500 Manual de usuario

Teledex

Teledex PEARL Manual de usuario