Tone Commander 40d120 Manual de usuario

® ®

40d120

Atte ndant’ s Guide

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Buttons, Display, Indicators . . . . . . . . . . . . . . . . 2

40d Console . . . . . . . . . . . . . . . . . . . . . 2

120d Console . . . . . . . . . . . . . . . . . . . . . 3

Call Processing Buttons . . . . . . . . . . . . . . . 4

Hold Loop Buttons . . . . . . . . . . . . . . . . . . 6

Shift Button . . . . . . . . . . . . . . . . . . . . . . 6

DSS (Direct Station Select) Buttons . . . . . . . . . 6

Display . . . . . . . . . . . . . . . . . . . . . . . . 7

Call Information . . . . . . . . . . . . . . . . . . . . 9

Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Call Answering . . . . . . . . . . . . . . . . . . . . . . . 10

Transferring Calls . . . . . . . . . . . . . . . . . . . . . 11

Call Hold . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . 15

Automatic Callback . . . . . . . . . . . . . . . . . . . . 15

Announcing Calls . . . . . . . . . . . . . . . . . . . . . 16

Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . 16

Call Release . . . . . . . . . . . . . . . . . . . . . . . . 17

Call Originating . . . . . . . . . . . . . . . . . . . . . . 17

Priority Calls . . . . . . . . . . . . . . . . . . . . . . . . 18

Conference Calls . . . . . . . . . . . . . . . . . . . . . 19

Ring Delays . . . . . . . . . . . . . . . . . . . . . . . . 20

Adjusting the Ringer Volume . . . . . . . . . . . . . . . 21

Adjusting the Handset Volume . . . . . . . . . . . . . . . 21

Using a Headset . . . . . . . . . . . . . . . . . . . . . . 21

Console Setup . . . . . . . . . . . . . . . . . . . . . . . . . 22

Name Database . . . . . . . . . . . . . . . . . . . . . . 23

Setting the Clock . . . . . . . . . . . . . . . . . . . . . . 26

Console Care . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Contents

Tone Commander 40d120 Attendant’s Guide i

ii Tone Commander 40d120 Attendant’s Guide

The Tone Commander 40d console is an easy to use attendant

console utilizing ISDN technology. All calls are handled over a

single attendant loop.

The companion 120d BLF/DSS console adds autodialing and

station status display for up to 120 stations. The attendant

position can include up to four 120d consoles, for a maximum

capacity of 480 stations.

The features of the Tone Commander 40d120 include:

ENHANCED

INCOMING CALL

IDENTIFICATION

–Calling and called party identification, call

type, hold status, and other useful

information is shown on a large, easy to

read display.

FLEXIBLE

BUTTON

ASSIGNMENTS

–Console button layout may be customized

by your installer for your installation.

CALL QUEUING –Ringing calls are presented to the console

in the order received, prioritized by call

type or directory number.

SINGLE BUTTON

ANSWERING

–Ringing calls can be answered by pressing

a single button.

DSS (Direct

Station Select)

–Autodials a station’s number with a single

button.

HOLD LOOPS –Held calls are individually assigned to a

buttons used for call information or

retrieval.

HOLD RECALL –Calls left on hold longer than the time

selected by the installer will recall the

attendant.

Buttons and indicators on the 40d and 120d consoles are

described on the following pages.

Introduction

Tone Commander 40d120 Attendant’s Guide 1

Buttons, Display, Indicators

40d Console

VOL

Buttons

adjust the

volume of

the handset

and the

console’s

ringer.

(see page 21)

SHIFT

Button

accesses the

stations

represented

by the lower

lights next to

the 120d

console’s

DSS buttons.

(see page 6)

Call

Processing

Buttons

(see page 4)

Display

provides the attendant with diverse

information during operation of the console,

including calling and called party

identification, call type, hold status, and the

time of day. (see page 7)

Dial Pad

used for dialing

and accessing

system features.

Hold Loop Buttons

retrieve calls on hold,

and display held call

information.

(see page 6)

Handset/

Headset

Jack

(see page 21)

MAINT

Button

enters/exits

Maintenance

Mode

(see page 22)

2 Tone Commander 40d120 Attendant’s Guide

120d Console

DSS Buttons

(see page 6)

Line

Status Lights

(see page 6)

Tone Commander 40d120 Attendant’s Guide 3

Call Processing Buttons

Most call handling operations can be initiated by pressing a single

button. Your console button configuration has been customized

by the installer for your installation.

All buttons except the MAINT, VOL, SHIFT, and Hold Loop

buttons are configurable. Some buttons have an associated light

to indicate an active feature.

Button assignments may include the following:

ANSWER –answers a ringing call.

CALLBACK –after originating a call to a busy station,

automatically calls back the console when the

called line is idle.

CALL FWD –forwards primary directory number calls to a

designated station or destination.

CANCEL –aborts most operations. Reverts to the previous

call state when conditions permit.

CONF –places conference calls.

CONNECT –connects a transferred call to a station.

DROP –removes the last-added party from a conference

call.

HOLD –places a call on hold. The call hold time will be

shown in the first available hold loop on the

bottom line of the display.

INTERCOM

INTCOM 1-4

–originates an outgoing intercom call.

ORIGINATE –originates an outgoing call.

PAGE –connects to a dial access paging unit.

PARK –parks a call at a directory number. The user can

dial a code to retrieve the call.

PICKUP –picks up a call ringing at a station.

POLL –allows visual scanning of held call information.

PRIORITY –originates a call-waiting call.

RELEASE –disconnects a call.

RING DLY –delays ringing for a backup answering console

4 Tone Commander 40d120 Attendant’s Guide

SPLIT –toggles between the calling and called parties

during call transfer.

TIME –displays the current network time and date.

UNPARK –retrieves a call that has been parked.

V MAIL

V MAIL 1-2

–access a voice mail system.

Some features may not be available from your telco central office.

Contact your service provider or installer for more information.

Tone Commander 40d120 Attendant’s Guide 5

Hold Loop Buttons

After the HOLD button is pressed, the active call is placed in the

first available hold loop. The hold type (Hold, Page, etc.) and the

time the call has been on hold (in 10 second increments) is

shown on the bottom line of the display.

The Hold Loop (numbered) button directly beneath the call’s hold

display will connect the held call to the handset.

Press the POLL button, then any Hold Loop button to display call

information for a held call.

Shift Button

Some stations or autodial numbers are represented by the lower

lights next to the 120d console’s DSS buttons. Dialing is initiated

by first pressing and releasing the SHIFT button on the 40d

console, then pressing the DSS button. The 120d console will

automatically switch back to the upper stations after completing

an operation, or you can manually select the upper stations by

pressing the SHIFT button again. The light above the button will

be on when the lower group of stations is currently selected.

DSS (Direct Station Select) Buttons

DSS buttons on the 120d console originate calls with a single

button.

Each button can accommodate two stations. The station

represented by the lower status light is accessed by first pressing

the SHIFT button.

Spare DSS buttons may be used for autodialing (speed dialing)

frequently-dialed numbers.

Line Status Lights

off – the directory number is idle.

flashing – the directory number is ringing.

on steady – the directory number has an

active call.

Note: For key telephones with multiple lines (directory number call

appearances), the Line Status Light indicates the state of the first line.

The station may be able to accept calls on other lines when busy is

indicated.

6 Tone Commander 40d120 Attendant’s Guide

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