Tiko Energy Solutions M-Box NG4M Manual de usuario

Gateway

(«M-Box NG4M»)

User’s Manual

GM-01.0013M

English 2

Deutsch 9

Français 17

Italiano 25

Nederlands 32

IM-0004-0002 Rev. 2 / 2020-05-29

tiko Energy Solutions AG

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tiko Energy Solutions AG IM-0004-0002 Rev. 2

Safety Warnings and Working Instructions

Hazard Risk

Read the user manual before installing and operating this product!

Installation by person with electronical expertise and trained on this product

only!

Only use for current/voltage as indicated on the device label! Doing otherwise

can cause device damage and may pose an electrical shock or fire hazard!

Warnings

•Read the installation instructions before you connect the system to its power

source.

•To prevent the system from overheating, do not operate it in an area that ex-

ceeds the maximum admitted ambient temperature of 40 °C.

•This product relies on the building’s installation for short-circuit (over current)

protection. Ensure that a fuse or circuit breaker no larger than 230 VAC, 10 A is

used on all current-carrying conductors.

•Do not work on the system or connect or disconnect cables during periods of

lightning activity.

•Device is intended for indoor use only.

•Ultimate disposal of this product should be handled according to all national

laws and regulations.

•Any usage of this device in a manner that does not conform to this manual spec-

ification can impair the provided safety protection.

Safety Instructions

Read these safety instructions carefully.

•Follow common household electrical safety practices.

•Disconnect this equipment from the socket before cleaning it. Do not use liquid

or sprayed detergent for cleaning. Use moisture sheet or cloth for cleaning.

•Do not open the enclosure of this product and/or alter this product in any way.

•The device must not be installed close to a radiator or other heat source, and

not exposed to direct sunlight.

•Disarm main circuit-breaker (cut power), disconnect the device, re-arm circuit-

breaker, if one of the following situations arises:

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oThe line is damaged.

oLiquid has entered the equipment.

oThe equipment has been exposed to moisture.

oThe equipment does not work properly, or you cannot get it to work

according to user’s manual.

oThe equipment has been dropped or damaged.

oThe equipment has obvious signs of breakage.

•Keep this equipment away from excessive or condensing humidity.

•Do not leave this equipment in an unconditioned environment. Temperatures

above 40 °C will damage the equipment.

•Keep this guide for later reference.

Feedback

You can submit comments via email to [email protected]

You can also submit your comments via regular mail by writing to the following address:

tiko Energy Solutions AG

Alte Tiefenaustrasse 6

CH-4600 Bern

We appreciate your comments.

Overview

Intended Use

The M-Box is a highly secure router which connects the tiko installation to the tiko data-

center (back-end private cloud system).

Any installation or usage which does not conform to tiko Energy Solutions AG setup is

strictly forbidden. tiko Energy Solutions AG is not responsible for any improper installa-

tion/usage of this device.

Features

M-Box features:

•Communication gateway between devices of tiko installation and back-end pri-

vate cloud system:

oTo other devices: through power lines (PLC) or 868 MHz radio antenna

oTo back-end: private mobile connection (GSM) or internet over ether-

net network

•status LEDs showing data connection and device errors

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Package Content

Open the package and check that you have all of the following items:

•Instructions manual

•M-Box (IMAGE 1)

•Power cord (IMAGE 2)

•Optional: Small power strip with 2 sockets (IMAGE 3)

•Optional: Ethernet cable (IMAGE 4)

The optional items are defined in the following kits:

•K01-GM-01.0013M-CA-ETHC2

ono power cord (IMAGE 2)

o5m Ethernet cable (IMAGE 4)

If any of the parts are incorrect, missing or damaged, please contact the retailer where

you made your purchase. Keep the carton box, including the original packing materials, in

case you need to return the unit for repair.

Device

IMAGE 1 shows the device. IMAGE 2 shows various power cords for different countries.

Please note that your country’s power cord might not be shown here.

On the rear side of the device a label is indicating

•The manufacturer

•The device model number (REF) and the current rating

•The hardware (HW) and firmware (FW) version

•The unique serial/MAC address as text and as Aztec 2D code (SN/MAC)

Installation

Installing the M-Box

Step 1

Connect the power cord to the M-Box (IMAGE 7) and engage the plug

in a free socket. Please see also section PLC Quality.

Step 2

Optional (if connection to back-end via ethernet): Connect the LAN ca-

ble to your router (IMAGE 6).

Step 3

To finalize the installation, all tiko devices must be configured using the

installation app.

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Operation

Device Operation

The operation of the M-Box is designed for unattended use and requires no interaction.

The left LED (round, marked as no. 1 in IMAGE 5) also serves as push button and offers

the following functions:

•Holding down while engaging the M-Box to a power outlet:

oa forced firmware update is triggered.

•Pushing normal operation:

otoggle between user mode and technical mode.

oUser Mode: steady green LED. The “heartbeat” of the device is 1 mi-

nute. All status LEDs are updated every minute.

oTechnical Mode: blinking green LED. The “heartbeat” of the device is

1 second. The round LED blinks to show the device is working. Also,

every second all status LEDs are updated.

PLC Quality

Several factors can have an impact on the quality of the communication through the

power lines between the M-Box and the other tiko devices. It is advised to ensure the

following points:

•Plug the M-Box directly into a wall socket, not into a power strip (IMAGE 8).

•Do not plug in the M-Box near sources of disturbances like: Power supplies (e.g.

from routers, TV box or LED lamps) and transformers (e.g. for dimmable lamps).

•Consider filtering the disturbance sources mentioned above using a PLC Filter,

e.g. myStrom Power Line Filter (REF PQFIL1-EU, PQFIL1-FR). A such example

setup is shown in IMAGE 9.

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LED Explanation

IMAGE 5 shows the 4 LEDs indicating the device and system status. It can be interpreted

according to the following table:

LED

Purpose

Green

Yellow

Red

①O

System Status

Operational

Storage problem*

Power-on self-

test. If it stays red,

the device is de-

fective.

②

PLC Connection

All paired devices

reachable

Some paired de-

vices not reacha-

ble.

None of the

paired devices

reachable.

③

Mobile Signal

No connection

④

Backend Connec-

tion

Connected

Establishing con-

nection. Must

soon turn green.

No connection

* Data cannot be saved onto internal SD card. Usually, M-Box can repair it automatically.

If the LED does not turn green after some hours, call customer support and ask for a

replacement. Your system will stay operative, but cannot provide stored data to the

back-end cloud-system that was not sent during periods of lost connection.

Uninstalling

Step 1

Remove the device from the socket.

Step 2

If the device remains property of tiko Energy Solutions AG or

its authorized reseller, it must be returned. Otherwise, the

ultimate disposal of a device shall be handled according to

national laws and regulations.

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Specifications

Device Characteristics

Product Number

GM-01.0013M

Weight

280 g

Dimensions

127 mm x 127 mm x 43 mm

Power Supply

100 V –240 V, 50 –60 Hz, <0.5 A

Power Inlet

IEC 60320 C8

Connectivity

10/100 Mb Ethernet

PLC HomePlug GreenPHY

2G –3G

radio antenna (ISM, 868 MHz)

Communication / Security

TCP over TLS1.2 with RSA + AES-256, Diffie-

Hellman key exchange, CA and CRL support.

One key-pair per device, internally generated se-

cret key never leaves the device. Key pair is gen-

erated using a TRNG (True Random Number

Generator).

User Interface

1 button + 4 bi-color dimmable LEDs

CPU

200 MHz 32bit RISC SoC

FreeRTOS –4 to 32 GB SD based

Energy Consumption

2 W (average)

6 W (peak)

Operating Conditions

Storage Conditions

Temperature (min.)

0 °C

-20 °C

Temperature (max.)

+40 °C

+70 °C

Relative Humidity

5% - 95%, no condensation

Maximum Altitude

2000 m

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Obtaining the Declaration of Conformity

Intended Use

The M-Box is a secure gateway to connect the installed tiko devices to the private-cloud

back-end system and to be only used in tiko Energy Solutions AG authorized setups.

Safety Information

tiko Energy Solutions AG

Pflanzschulstrasse 7

CH-8004 Zürich

[email protected]

The product GM-01.0013M in the form as delivered conforms to the provisions of the

following European directives : 2011/65/EU on hazardous substances, 2014/35/EU on

low voltage devices, 2014/30/EU on electromagnetic compatibility, 2014/53/EU on ra-

dio equipment.

Furthermore, the product GM-01.0013M in the form as delivered conforms to the rele-

vant notices of the following Australian/New Zealand acts as required by ACMA: Radio-

communications Act 1992, Telecommunications Act 1997.

A copy of the declaration of conformity can be requested by writing to the postal ad-

dress or is available on http://um.tiko.energy/0013m

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Sicherheitshinweise und Arbeitsanweisungen

Gefahrenrisiko

Lesen Sie das Benutzerhandbuch, bevor Sie dieses Gerät installieren und be-

dienen!

Installation ausschliesslich durch Person mit Sachkenntnis in Elektronik und

auf diesem Produkt geschult!

Ausschliesslich für Gebrauch mit Strom/Spannung wie auf dem Geräteetikett

angegeben! Anderenfalls ist eine Beschädigung des Gerätes und damit ein

Stromschlag oder eine Brandgefahr möglich!

Warnungen

•Lesen Sie die Installationsanweisungen, bevor Sie dieses Gerät an eine Strom-

quelle anschliessen.

•Um das System vor Überhitzung zu schützen, betreiben Sie es nicht in einer

Umgebung, welche die Temperatur von 40 °C übersteigt.

•Dieses Produkt ist auf das Vorhandensein eines Kurzschlussschutzes im Ge-

bäude angewiesen. Stellen Sie sicher, dass alle stromführenden Leiter durch eine

Sicherung oder einen Leistungsschalter nicht grösser als 230 VAC, 10 A ge-

schützt sind.

•Führen Sie keinesfalls Arbeiten am System oder an den Kabeln durch während

eines Gewitters.

•Gerät nur für den Innengebrauch.

•Endgültige Entsorgung dieses Geräts muss gemäss nationalen Gesetzen und

Vorschriften erfolgen.

•Jedweder Gebrauch dieses Geräts, welcher nicht dem Benutzerhandbuch ent-

spricht, kann den vorhandenen Schutz beeinträchtigen.

Sicherheitshinweise

Lesen Sie diese Sicherheitshinweise sorgfältig durch.

•Befolgen Sie gängige Sicherheitsregeln im Haushalt.

•Entfernen Sie das Gerät aus der Steckdose, bevor Sie es reinigen. Benutzen Sie

kein flüssiges oder gespraytes Reinigungsmittel. Benützen Sie ein feuchtes Tuch

oder Stück Stoff zur Reinigung.

•Öffnen Sie weder das Gehäuse dieses Gerätes noch modifizieren Sie es auf ir-

gendeine Weise.

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•Das Gerät darf nicht in der Nähe der Heizung oder von anderen Wärmequellen

installiert sowie direktem Sonnenlicht ausgesetzt werden.

•Trennen Sie den Hauptschalter (trennen Sie die Energiequelle), entfernen Sie

das Gerät und verbinden Sie den Hauptschalter wieder, sollte eine der folgen-

den Bedingungen auftreten:

oDie Leitung ist beschädigt.

oFlüssigkeit ist ins Gerät eingedrungen.

oDas Gerät wurde Feuchtigkeit ausgesetzt.

oDas Gerät funktioniert nicht einwandfrei, oder es lässt sich nicht wie

im Benutzerhandbuch beschrieben betreiben.

oDas Gerät wurde fallengelassen oder beschädigt.

oDas Gerät weist sichtbare Spuren von Beschädigung auf.

•Halten Sie dieses Gerät von übermässiger oder kondensierender Feuchtigkeit

fern.

•Setzen Sie dieses Gerät nicht einer unkontrollierten Umgebung aus. Tempera-

turen über 40 °C werden das Gerät beschädigen.

•Bewahren Sie dieses Dokument für den späteren Gebrauch auf.

Rückmeldungen

Sie können Bemerkungen an [email protected] senden.

Ebenfalls können Sie uns Bemerkungen auf dem regulären Postweg senden, indem Sie

an diese Anschrift schreiben:

tiko Energy Solutions AG

Alte Tiefenaustrasse 6

CH-4600 Bern

Wir freuen uns über Ihre Rückmeldung.

Übersicht

Verwendungszeck

Die M-Box ist ein Router, welcher höchsten Sicherheitsansprüchen genügt und die Ge-

räte der tiko-Installation mit dem tiko-Datencenter (private Backend-Cloud) verbindet.

Jegliche Installation oder Verwendung, welche nicht den Richtlinien von tiko Energy Solu-

tions AG entspricht, ist strikte verboten. tiko Energy Solutions AG ist nicht verantwortlich

für unsachgemässe(n) Installationen oder Gebrauch dieses Geräts.

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