THOMSON THG540 Manual de usuario

User manual

THG540 - Voice Over IP Cable Modem

SATELLITE TELECOM

CABLE TERRESTRIAL

Important Information

CAUTION

Disconnect power before

servicing.

CAUTION

This device is intended for

indoor operation only.

Telephone jacks Line 1 and

Line 2 must not be

connected to outside

wiring.

CAUTION

To ensure reliable operation and to prevent

overheating, provide adequate ventilation for this

modem and keep it away from heat sources. Do not

locate near heat registers or other heat-producing

equipment. Provide for free air flow around the cable

modem and its power supply.

This symbol means that your inoperative electronic appliance must be collected separately

and not mixed with the household waste. The European Union has implemented a specific

collection and recycling system for which producers' are responsible.

This appliance has been designed and manufactured with high quality materials and

components that can be recycled and reused. Electrical and electronic appliances are liable to

contain parts that are necessary in order for the system to work properly but which can

become a health and environmental hazard if they are not handled or disposed of in the

proper way. Consequently, please do not throw out your inoperative appliance with the

household waste.

If you are the owner of the appliance, you must deposit it at the appropriate local collection

point or leave it with the vendor when buying a new appliance.

- If you are a professional user, please follow your supplier's instructions.

- If the appliance is rented to you or left in your care, please contact your service provider.

Help us protect the environment in which we live !

NORTH AMERICAN CABLE INSTALLER:

This reminder is provided to call your attention to Article 820-40 of the National Electrical Code

(Section 54 of the Canadian Electrical Code, Part 1) which provides guidelines for proper

grounding and, in particular, specifies that the cable ground shall be connected to the grounding

system of the building as close to the point of cable entry as practical.

Euro-DOCSIS compliant

This product was designed according to Euro-DOCSIS Specifications but can also receive signals

according to the DOCSIS specifications if the used frequencies are between 93-861 MHz.

Important Information

Operating Information

Operating Temperature: 0˚- 40˚C (32˚- 104˚F)

Storage Temperature: -30˚to 65˚C

If you purchased this product at a retail outlet, please read the following:

Product Information

Keep your sales receipt to obtain warranty parts and service and for proof of purchase. Attach it

here and record the serial and model numbers in case you need them. The numbers are located

on the back of the product.

Model No. ____________________________Serial No ________________________________

Purchase Date: ________________________Dealer/Address/Phone: _________________________

Table of Contents

Illustrations contained in this document are for representation only.

iii

Chapter 1: Connections and Setup........................................................................................... 1

Introduction ............................................................................................................................ 1

Voice over IP Cable Modem Features ................................................................................. 1

What’s on the CD-ROM ...................................................................................................... 1

Accessing the Diagnostics Display through the CD-ROM .................................................... 1

Computer Requirements.................................................................................................... 2

Placing the Rubber Feet on the Cable Modem .................................................................... 2

Cable Modem Overview ........................................................................................................... 3

Front Panel........................................................................................................................ 3

Rear Panel ......................................................................................................................... 5

Wall Mounting ................................................................................................................... 6

Relationship among the Devices........................................................................................ 7

What the Modem Does ...................................................................................................... 7

What the Modem Needs to Do Its Job................................................................................. 7

Contact Your Local Cable Company ................................................................................... 8

Connecting the Cable Modem to a Single Computer............................................................... 10

Attaching the Cable TV Wire to the Cable Modem ............................................................ 10

Important Connection Information .................................................................................. 11

USB Connection to One Computer ................................................................................... 11

USB Connection - Without Using the Installation Wizard ................................................... 13

Using Windows 2000 for USB Connection ........................................................................ 13

Using Windows Me for USB Connection............................................................................ 16

Using Windows XP for USB Connection ............................................................................ 17

Ethernet Connection to One Computer ............................................................................ 21

Table of Contents

Connecting More Than Two Computers to the Cable Modem........................................... 22

Telephone or Fax Connection.......................................................................................... 23

Activating the Cable Modem .................................................................................................. 24

Chapter 2: Additional Information ......................................................................................... 25

Frequently Asked Questions .................................................................................................. 25

General Troubleshooting ....................................................................................................... 26

Service Information................................................................................................................ 28

Glossary ................................................................................................................................29

Chapter 1: Connections and Setup

Illustrations contained in this document are for representation only.

Chapter 1: Connections and Setup

Introduction

Voice over IP Cable Modem Features

zProvides two-line telephone service

zCapable of receiving data at rates of up to 38 Megabits per second

zAble to send and receive data over the cable line

zAble to connect multiple computers through Ethernet, USB at the same time (if

applicable and your service provider offers multiple computer connections)

zPlug-and-play operation for easy setup and installation

What’s on the CD-ROM

Insert the cable modem CD-ROM into your CD-ROM drive to view troubleshooting tips, the

internal diagnostics, and other valuable information.

Note: You might need to use the CD-ROM to install the USB driver if you are connecting via the

USB port.

CD-ROM Contents:

zLinks to RCA and Thomson web sites

zElectronic file of the instruction book in additional languages

zUsage and troubleshooting tips

Accessing the Diagnostics Display through the CD-ROM

A button on the CD-ROM menu called “Look at Diagnostics” (found under the “About My Cable

Modem” menu) launches your browser and displays status and diagnostic information stored

within the modem in HTML format.

Your PC must receive an IP address assignment from the cable company’s server, over the cable

network. You may want to “bookmark” the IP address in your browser after the diagnostics page

is displayed.

DOCSIS and PacketCable are trademarks of Cable Television Laboratories, Inc.

Chapter 1: Connections and Setup

Computer Requirements

For the best possible performance from your cable modem, your personal computer must meet

the following minimum system requirements (note that the minimum requirements may vary by

the cable company):

IBM PC COMPATIBLE MACINTOSH**

CPU Pentium preferred PowerPC or higher

System RAM 16MB (32MB preferred) 24MB (32MB preferred)

Operating System Windows* NT/2000/Me/XP,

Linux

Mac OS** 7.6.1 or higher

Available Disk Space 125MB 50MB

Sound Card Required for audio on CD-ROM N/A

Video VGA or better (SVGA preferred) VGA or better (SVGA built-in preferred)

CD-ROM Drive Required Required

10BaseT or 100BaseT 10BaseT or 100BaseTEthernet

An Ethernet card makes it possible for your computer to pass data to

and from the internet. You must have an Ethernet card and software

drivers installed in your computer. You will also need a standard

Ethernet cable to connect the Ethernet card to your cable modem.

USB (Windows 2000/ME/XP only)

USB Port

The Universal Serial Bus is a high-speed bus that enables your

computer to communicate simultaneously with a variety of

peripherals. However, if you have other peripherals that send and

receive a lot of information, such as speakers, printers or scanners, we

recommend using an Ethernet card to support this modem.

*Windows is a trademark of Microsoft Corporation.

**Macintosh and the Mac OS are trademarks of Apple Computer, Inc.

Placing the Rubber Feet on the Cable Modem

A set of rubber pads has been packaged with your modem. These pads (or "feet") can be attached

to keep the modem from sliding around on your desktop.

Chapter 1: Connections and Setup

Illustrations contained in this document are for representation only.

Cable Modem Overview

Front Panel

The following illustration shows the front panel of the EMTA machine:

The LEDs on the front panel are described in the table below (from left to right):

THG540 Tel 2 Tel 1 Message Cable

Activity Cable

Link PC

Link Internet Description

X X OFF OFF OFF OFF FLASH Tuning

(Searching downstream signal)

X X OFF OFF OFF FLASH FLASH Ranging - Awaiting Response

(DS carrier acquire, ranging in process but

RNG-RSP has not been detected)

X X OFF OFF OFF FLASH FLASH Any RNG-RSP detected

(Normalizing power level and timing offset)

X X OFF OFF FLASH FLASH FLASH Connecting

(Ranging complete, DHCP in progress)

X X OFF FLASH FLASH FLASH FLASH Configuring

(DHCP complete, configuration file download

in process)

X X FLASH FLASH FLASH FLASH FLASH Registering and Baseline Privacy Initializing

(configuration file download complete, initialize

BPI if BPI is ON, registration in process)

Start-up

Operation

X X Enter Normal Operation Mode Registration complete

X X X X X X

OFF

ON Internet ON-OFF switch off

Internet ON-OFF switch on

X X X X X

OFF

FLASH

ON X NO Ethernet/USB carrier present

Ethernet/USB TX/RX traffic

Ethernet/USB carrier present, no traffic

X X X X

OFF

FLASH

ON X X

NO Cable Link

Cable BSS/OSS has set the CM into

de-activated state

CM is registered

X X X OFF

FLASH X X X

Internet ON-OFF switch off/No RF DS/US

network traffic

RF DS/US network traffic

Normal

Operation

X X OFF

FLASH X X X X

No message is delivered by the MSO

Email/Voice Mail is available for the user on

the server

(Implementation of the message waiting LED

will be via Proprietary MIB)

X X X X Wink X X

No service

Operation Three seconds ON followed by a flash OFF NACO =OFF

BPI unauthorized (when BPI is ON)

Chapter 1: Connections and Setup

THG540 Tel 2 Tel 1 Message Cable

Activity Cable

Link PC

Link Internet Description

OFF FLASH MTA DHCP

FLASH OFF MTA SNMP/TFTP

MTA

initialization FLASH FLASH RSIP

ON ON Both Lines On-Hook

ON FLASH Tel1 Off-hook, Tel2 On-hook

FLASH ON Tel1 On-hook, Tel2 Off-hook

MTA

Operation

FLASH FLASH

Both Lines Off-Hook

ON FLASH FLASH FLASH FLASH FLASH FLASH

Download

Operation FLASH ON From Right to Left A software download and while updating the

FLASH memory

Chapter 1: Connections and Setup

Illustrations contained in this document are for representation only.

Rear Panel

12VDC: 12V Power connector

Reboot EMTA: Reboot this device

Telephony (LINE1/LINE2): RJ-11 Phone set connector

ETHERNET: Ethernet 10/100BaseT RJ-45 connector

USB: USBConnector

CABLE: F-Connector

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