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LIMITED PRODUCT WARRANTY
THERMODX products are warranted to be free from defects in materials or workmanship for one (1)
year from the date of purchase from an authorized dealer of Thermodx products. Within this period, we
will, at our sole discretion, repair or replace any components that fail in normal use. Such repairs or
replacement will be made at no charge to you for parts and/or labor, provided that you shall be
responsible for any transportation charges. Replacement products may be new or refurbished at our
discretion.
This warranty does not apply to: (i) cosmetic damage, such as scratches, nicks, stains and dents; (ii)
consumable parts, such as batteries, unless product damage has occurred due to a defect in materials or
workmanship; (iii) damage caused by accident, abuse, misuse, water (in excess of specifications), flood,
fire, or other acts of nature or external causes; (iv) damage caused by service performed by anyone who
is not an authorized service provider of THERMODX INC.; or (v) damage to a product that has been
modified or altered without the prior written permission of THERMODX INC.
After Warranty repair or replacement, your Warranty will remain in effect until either one (1) year after
your original purchase date, or ninety (90) days after repair or replacement, whichever is longer.
The Limited Product Warranty applies only to the original purchaser of the Product that was purchased
from an authorized reseller or sales channel and manufactured by or for Thermodx that can be
identified by an authorized “Thermodx” trademark, trade name, or logo affixed to it. Without limiting
the foregoing, the Limited Product Warranty does not apply to any (a) Thermodx products and services
other than the Products, (b) non-Thermodx products, even if included or sold with a Product, including,
without limitation, any counterfeit products, (c) products that are, or Thermodx reasonably believes to
be, stolen, (d) consumables (such as batteries), or (e) software, even if packaged or sold with the
Product or embedded in the Product. In addition, this Limited Product Warranty does not apply to
damage or defects caused by (a) use with non-Thermodx products; (b) accident, abuse, misuse,
mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or aging of the
Product such as discoloration or stretching; or (d) operating the Product (i) outside the permitted or
intended uses described by Thermodx, (ii) not in accordance with instructions provided by Thermodx, or
(iii) with improper voltage or power supply.
No Thermodx reseller, distributor, agent or employee is authorized to make any modification, extension,
or addition to this Limited Product Warranty. If any term contained herein is held to be illegal or
unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.
To start your claim and return, please contact support on our website (thermodx.com/support) by filling
out the return form completely. For further questions, you may e-mail us at info@thermodx.com, or
contact us at our business hours:
Mon-Fri 9AM - 5PM (Holiday Exceptions) Tel:1 (888) 596-2221
