TELUS Actiontec Series Manual de usuario

Business

Wireless Internet

quick install guide

Read me first

Actiontec Wireless Gateway

Wi-Fi and

email set-up

instructions

included

Welcome

Thank you for choosing TELUS. This guide will help you set-up your

wireless gateway and quickly connect to the Internet.

For more information, please visit telus.com/business

For tech support call 310-3100 and choose the repair option to reach

a live agent.

Table of contents

Wireless gateway set-up ................................................................... 3

Wireless (Wi-Fi) set-up ...................................................................... 7

Troubleshooting................................................................................ 9

Frequently asked questions............................................................. 12

Notes............................................................................................. 14

What’s in the box

nQuick install guide

nWireless gateway

nPower adaptor

nTelephone jack splitter

nEthernet cable

nTelephone cable

nMicrofilters

TELUS Internet account information

Record your personal account information in the space provided below and

save this pamphlet for quick future reference. This information is required for

setting up your Internet service or if you need to call for technical support or

general inquiries.

Service telephone number:

Username:

User password:

Network key:

Network name:

Default gateway:

If you have forgotten or misplaced any of the above information,

please call 310-3100 to reach a live agent.

Thank you for choosing TELUS.

What you need

nComputer:

Windows PC (XP or newer) or

Mac (OS X 10.x or higher)

nWeb browser:

Internet Explorer, Chrome,

Firefox, Safari

Wireless gateway set-up

Step 1

If you have a designated ADSL jack/potsplitter reserved

specifically for internet service, plug the telephone cable

directly into the ADSL jack and proceed to Step 4. If not,

please proceed to Step 2.

additional

telephone

Step 3

Connect the remaining microfilters to all other telephone jacks in your office that

are connected to the same phone line for a telephone, fax machine or any other

equipment. Microfilters eliminate interference during telephone calls.

Step 4

Plug the other end of the telephone cable into the grey phone port at the back

of the wireless gateway.

Important: Do not connect a microfilter between the wireless gateway and

telephone jack. This will block the ADSL signal.

microfilter

telephone

jack splitter

telephone jack

Option 2

If you do not want to connect another telephony device into this telephone jack,

plug the telephone cable directly into the jack.

Step 2

Locate the telephone jack closest to your computer.

Option 1

If the jack will be used for a telephone or other device such as a fax or

answering machine as well, insert a microfilter into one of two ports of the

telephone jack splitter and connect your telephone to that microfilter.

Microfilters eliminate interference during telephone calls.

ADSL

Voice

telephone cable

grey phone port on wireless gateway

wireless

gateway

4321

telephone cable

grey phone port on wireless gateway

wireless

gateway

4321

wireless

gateway

power adaptor

Step 5

Connect the power adaptor to the wireless gateway and plug it into the closest

power outlet.

4321

Ethernet cable

Desktop or Laptop

Ethernet/LAN port

wireless

gateway

Ethernet/LAN

port

PC Ethernet /

LAN port symbol

MAC Ethernet /

LAN port symbol

<•••>

Step 7

Wait for 4 green lights (Power, DSL,

Internet and LAN Ethernet) to appear

on your wireless gateway. This may

take a few minutes.

Important: If the four lights do not

turn green please refer to the

troubleshooting section of this

guide on page 9.

Power

(solid green)

LAN Ethernet

(solid green

or flashing)

DSL

(solid green)

Internet

(solid green

or flashing)

Step 6

Plug one end of the Ethernet cable into the LAN port on your desktop or laptop

computer. Plug the other end of the Ethernet cable into one of the 4 LAN ports

on the back of the wireless gateway.

Important: Your laptop or desktop computer must be wired to the wireless

gateway to complete the first time set-up of your TELUS Internet service.

Step 8

As a new TELUS customer, you must now accept the TELUS Internet Solutions

Service Agreement (TISSA) in order to use your service. As you open a Web

Browser, you should be automatically re-directed to the TELUS device and IP

registration page.

Important: If you are not automatically re-directed, please enter this address

into your web browser’s address line: telus.com/registerdevice and hit enter.

Step 9

Enter your username and password and click LOG IN. This information should

have been given to you when you signed up for your TELUS Internet Service.

Important: If you do not know your username or password, please contact

TELUS Customer Service at 310-3100.

Congratulations, you have completed your TELUS Business Internet Set-up.

To connect additional devices to the Internet,review Step 6 for wired devices

or go to page 7for steps on how to access your Wi-Fi network.

Step 10

Take a moment to read through the TELUS Internet Solutions Service Agreement

(TISSA) and click on ACCEPT once you are done.

Wireless (Wi-Fi)set-up

Follow these simple steps to set-up a wireless (Wi-Fi) connection to your

wireless gateway.

Your pre-configured Network Name and Network Key can be found on the

bottom of your wireless gateway.

Step 1

Ensure your Wi-Fi is enabled on your computer or device. If you are

having trouble enabling Wi-Fi, please refer to your device’s user guide.

Step 2

Launch the Wi-Fi icon on your device and select Available Networks or

Scan for Networks Available to display all available networks within your range.

Location of the Network

Name and Network Key

Your Wi-Fi icon may look like one of the following:

Step 3

Select your Network Name from the list and enter your Network Key

(found on the bottom of your wireless gateway). Press Ok or Connect to

complete the set-up.

Congratulations, you have completed the wireless set-up and should now be

connected to your Wi-Fi network.

To learn how to connect a mobile device such as a tablet or smartphone to your

wireless gateway, check out our Internet tutorial videos at telus.com/welcome

Mac

Windows

910

Troubleshooting

Power light

is not green

Check your power adaptor to ensure it is

connected to a live outlet – check that the

outlet works or try a different power outlet for

the wireless gateway

ISSUE POSSIBLE RESOLUTION

Power light

flashing red

Your wireless gateway is receiving an update.

While the red light is flashing, do not unplug the

wireless gateway. This activity will complete in

approximately 10 minutes

DSL light

is not green

nEnsure your Internet service activation date

has passed (you have reached the end of

the business day)

nVerify the telephone cable is properly

connected to the wireless gateway

(grey phone port) and the telephone jack

nEnsure that you do not have a microfilter

connected to the telephone cable that

connects your wireless gateway to the

telephone jack

nTest the telephone line is active by plugging

in a phone and listening for a dial tone

nIf these steps did not solve the issue,

unplug the power adaptor from the

wireless gateway for 30 seconds then

plug it back in

ISSUE POSSIBLE RESOLUTION

LAN Ethernet light

is not green

nUnplug the power adaptor and wait for

30 seconds before reconnecting. This will

reboot your wireless gateway

nA blinking or solid Internet green light means

the Internet is working

Internet light

is not green

nVerify that the Ethernet cable is properly

connected from the Ethernet/LAN port on

your wireless gateway to the Ethernet/LAN

port on your computer

nWithin the Internet network settings on

your computer, ensure that the Ethernet

connection is set to enable. For instructions

on how to do this, refer to the instruction

manual for your computer’s operating system

DSL light

is not green

(continued)

nEnsure that all other equipment (fax, phone,

etc.) sharing the same phone line has a

microfilter connected

11 12

ISSUE POSSIBLE RESOLUTION

Wireless does not

work

You may need to confirm your network settings

by following these simple instructions:

nClick the Apple menu

nChoose System Preferences

nClick the Network icon

nFrom the show dropdown menu, select

Built-in-Ethernet

nChoose the TCP/IP tab

nSet the configure menu to Using DHCP

nLeave the remaining fields blank

nClick Apply now and close window

Frequently asked questions

I received a new wireless gateway. What do I do next?

nUnplug your old modem or wireless gateway and follow the set-up instructions

beginning on page 3

nYour wireless settings have changed, refer to Wireless (Wi-Fi) set-up on

page 7 for steps on connecting to your wireless network

How do I connect additional computers to my network?

nConnect an additional computer to your wireless gateway with an Ethernet

cable to one of the free LAN ports on the back of the wireless gateway

nIf you would like to watch a set-up video on these instructions, check out our

Internet tutorial vidoes at telus.com/welcome

nLaunch the Internet browser on your additional computer

Enter internet.telus.com/setup

nFollow the screens to complete the set-up process

How do I connect another computer wirelessly to my wireless

gateway?

nRefer to Wireless (Wi-Fi) set-up on page 7 for the steps on

connecting to your wireless network

nIf you would like to watch a set-up video on these instructions, check out our

Internet tutorial vidoes at telus.com/welcome

How do I connect my tablet or smartphone to my wireless

network?

nFollow the steps found at telus.com/welcome

Internet connection

issues – Mac user

nReboot your wireless gateway

nRefer to the Wireless (Wi-Fi) set-up steps

found on page 7 to connect to your wireless

gateway

nConfirm that the Wireless light is solid or

blinking green. If not, plug your computer

into the wireless gateway using an Ethernet

cable. Visit telus.com/welcome to find

instructions on setting up your wireless

How do I get additional microfilters?

nCall 310-3100

Where do I go for further help with the Internet, email or security?

nLaunch your web browser and go to telus.com/welcome for all your

TELUS Internet needs

Notes

the future is friendly®

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