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Adapter2

Adapter2 PRO

INSTALLATION AND APPLICATION MANUAL

for device version v7.03

Document version 7.0210.03.2022

Product models:

•Adapter2 2G.IN4.R1

•Adapter2 3G.IN4.R1

•Adapter2 3GA.IN4.R1

•Adapter2 4G.IN4.R1

•Adapter2 4GA.IN4.R1

•Adapter2 WiFi.IN4.R1

•Adapter2 PRO 2G.IN4.R1

•Adapter2 PRO 3G.IN4.R1

•Adapter2 PRO 3GA.IN4.R1

•Adapter2 PRO 4G.IN4.R1

•Adapter2 PRO 4GA.IN4.R1

•Adapter2 PRO WiFi.IN4.R1


 
Table of contents 
1Adapter2 operation.................................................................................................................... 4
1 Key functions of the Adapter2 ............................................................................................ 4 
2 Differences between the Adapter2 and the Adapter2 PRO models.................................... 4
3 Differences between the 2G, 3G, 3GA, 4G, 4GA and WiFi models.................................... 5
4 Under Voltage Lock Out (UVLO) function .......................................................................... 5
5 Remote monitoring application overview............................................................................ 5
5.1 General information about the notification process....................................................... 6
2Connecting the terminals and putting into operation ................................................................. 7
1 Connections and wiring...................................................................................................... 7
2 Input wiring......................................................................................................................... 8 
3 Output wiring...................................................................................................................... 8
4 SIM card holder.................................................................................................................. 8
5 Connecting the antenna..................................................................................................... 9 
6 Installation.......................................................................................................................... 9 
7 Putting into operation ......................................................................................................... 9
8 Status LED signals........................................................................................................... 10 
9 Technical specification..................................................................................................... 10 
3Configuring the Adapter2 ........................................................................................................ 11
1 The user interface and configuration options of the software........................................... 11 
2 Methods for connecting to the device............................................................................... 12
2.1 TELL servers and receivers........................................................................................ 12 
2.2 Configuring directly via USB ....................................................................................... 13 
2.3 Remote connecting to devices via cloud service......................................................... 14
2.4 Remote connecting to devices via peer-to-peer connection ....................................... 17 
2.5 Remote connecting to devices which are using the TEX protocol .............................. 19
2.6 Remote connecting to devices which are using the TELLMon protocol...................... 20 
4Adapter2 programming software usage and feature descriptions ........................................... 22
1 Connection menu............................................................................................................. 22 
1.1 Viewing the settings options and configuring offline.................................................... 22 
1.2 Connection type.......................................................................................................... 23
1.3 Device register............................................................................................................ 25
1.4 Server register ............................................................................................................ 28 
2 Device settings menu....................................................................................................... 31 
2.1 General device settings .............................................................................................. 32
2.2 Mobile devices (Adapter2 PRO only).......................................................................... 39 
2.3 Reporting channels..................................................................................................... 41 
2.4 Notification templates.................................................................................................. 45
2.5 Inputs.......................................................................................................................... 47
2.6 Input events ................................................................................................................ 48 
2.7 Service events ............................................................................................................ 53
2.8 Custom events............................................................................................................ 59


 
 
 
 
2.9 IP cameras (Adapter2 PRO only)................................................................................ 64 
2.10 Voice messages.......................................................................................................... 66 
2.11 Admin access.............................................................................................................. 68
2.11 Advanced settings........................................................................................................ 69 
3 Alarm system events menu.............................................................................................. 72 
3.1 Alarm system events................................................................................................... 72 
3.2 Custom event code names......................................................................................... 77
3.3 Custom user names.................................................................................................... 80
3.4 Custom partition names.............................................................................................. 83 
3.5 Custom zone names................................................................................................... 86 
4 Device status menu.......................................................................................................... 89
4.1 Status monitoring........................................................................................................ 89 
4.2 Event monitoring......................................................................................................... 91
4.3 System event logs....................................................................................................... 93 
5 Software settings menu.................................................................................................... 94
5.1 Settings....................................................................................................................... 94
5.2 About .......................................................................................................................... 95
5Transparent serial port ............................................................................................................ 96 
1 Remote programming of alarm control panels ................................................................. 96
1.1 Paradox alarm systems .............................................................................................. 97
1.2 DSC alarm systems.................................................................................................. 101 
1.3 Premier and Premier Elite alarm systems................................................................. 104 
1.4 Bentel alarm systems................................................................................................ 107 
1.5 Inim alarm systems................................................................................................... 110 
6Arming and disarming the alarm control panel through the mobile application ..................... 114 
7Updating the firmware ........................................................................................................... 115 
1 Updating via USB........................................................................................................... 115 
2 Updating remotely over the internet ............................................................................... 115
8Restoring the factory default settings.................................................................................... 116 
9Contents of the package ....................................................................................................... 116
About the manufacturer......................................................................................................... 116 
 

1 Adapter2 operation

1.1 Key functions of the Adapter2

The primary function of the Adapter2 is forwarding reports of alarm systems to remote monitoring

station over the Internet.

Main functions:

•Sends SMS, e-mail* and Push notification* with configurable message for each event.

•Reports events by SMS, e-mail* and Push notification*, by voice call with voice messages

uploadable as audio files, over IP to remote monitoring stations using different

communication protocols and by voice call using DTMF-based Contact ID protocol.

•Reporting options:

➢SMS with configurable message up to 4 phone numbers.

➢E-mail with configurable message up to 4 addresses*.

➢Push notification with configurable message up to 4 users (mobile applications)*.

➢Voice call up to 4 phone numbers with up to 15 uploadable messages of 10 seconds

each.

➢Reporting to CMS (Central monitoring station) over IP up to 4 IP addresses using SIA

IP DC-09, TELLMon and TEX protocol.

➢Reporting to CMS by voice call using DTMF-based (DC-05) Contact ID protocol.

•Up to 10 notification templates can be created and assigned to events to configure the

priorities of reporting channels used for reporting to CMS.

•Configurable Contact ID event codes for each input and service event, including partition

and zone options.

•Output control can be customized separately for each event using different operation modes,

which can also be used to arm or disarm the connected alarm control panel remotely, through

the mobile application.

•Available custom events: input events, service, and error events (new and restore as well)

•IP camera support: forwards the links of up to 4 IP cameras by e-mail and Push notification

along with the alarm messages.

* Available in the PRO model only

** SMS and call-based functions are not available in the WiFi product model.

1.2 Differences between the Adapter2 and the Adapter2 PRO models

There are differences in function between the Adapter2 and the Adapter2 PRO product models.

The Adapter2 PRO includes the following extra functions:

•E-mail notification

•Push notification

•TELL Control Center multiplatform mobile application (iOS and Android)

•IP camera support

1.3 Differences between the 2G, 3G, 3GA, 4G, 4GA and WiFi models

The only difference between the 2G, 3G and 4G models is the type of the modem used.

The 3G (UMTS) and the 4G (LTE) communication makes possible higher speed, thereby

increasing the speed of reporting. The 2G, 3G and the 4G models can be used in Europe, while

the 3GA model is equipped with a pentaband UMTS/HSPA modem that can be used worldwide.

The 4GA model is equipped with a multiband LTE modem which can be used in North America.

There is no difference between the mentioned models regarding the available functions or

configuration. For the 2G model, calls made through the GSM network will delay all other

communication, since 2G modems are unable to use multiple communication channels

simultaneously.

The WiFi model can only be used with a WiFi network. SMS and call-based functions are not

available in this model since it does not have a GSM modem. In turn, this model does not require

a SIM card.

1.4 Under Voltage Lock Out (UVLO) function

The Adapter2 is provided with built-in automatic power disconnection (Under Voltage

Lock Out) function. The device will turn off automatically when the supply voltage drops

below critical level, and turns back on when the voltage restores to operational level.

1.5 Remote monitoring application overview

The Adapter2 models equipped with a modem communicate with the TELLMon or SIA DC-09

receivers and MVP.next or TEX-MVP servers through the GSM service provider’s mobile

switching center using the GPRS/UMTS/LTE network, and then through the Internet. After

processing and conversion, the server forwards the received data packages through serial port

towards the monitoring PC that runs the alarm monitoring software. Alternative reporting channels:

voice call and SMS.

The WiFi product model connects to the Internet via a local WiFi router and does not support

alternative reporting via voice call or SMS.

1.5.1 General information about the notification process

The device sends notifications based on own events available in the device, and based on the

configuration of the connected alarm system’s events.

There are 4 event categories available in the device: input events, service events, custom events,

and alarm system events.

•Input events: Input events are generated by triggering the contact inputs on the device.

•Service events: Service events are generated automatically by the device, such as error

events, own periodic test report, or events on reaching different configured limits.

•Custom events: Custom events are generated by freely configurable commands sent to the

device in a text message. Custom events and commands can be configured optionally in the

device.

•Alarm system events: Alarm system events are Contact ID messages received from the

connected alarm system via the device’s simulated phone line input.

When an event is generated, the device starts the notifications and controls configured for that

event. The order of notifications corresponds to the order in which the events occurred.

➢Reporting to a remote monitoring station

You can assign one from the notification templates configured in advance to each event.

In a notification template you can configure, which of the configured monitoring receivers should

be notified, and with what priority. Backup reporting by SMS can also be set for the case when

reporting fails to all the selected receivers. Reporting a given event will thereby be performed

according to the notification template associated with it. Regarding events received from the

connected alarm system, it is possible to filter events by event code, partition, and zone number.

Thereby, you can add a filter for a group of events or even a specific event, of which reporting can

be configured likewise, by assigning a notification template customized as needed. Furthermore,

depending on the device settings, as a backup option, the alarm system can also send reports via

DTMF based voice call to a landline receiver, by dialing a specific phone number.

➢Notification sending to users

Regardless of reporting to remote monitoring station, you can configure notifications for users

by call, SMS, Push message or e-mail (depending on the product model).

Reporting to remote monitoring station has priority against notification of users. The device sends

the events simultaneously to the configured IP addresses. It sends the ACK signal towards the

alarm control panel only when it receives the ACK from at least one of the configured receivers

(IP addresses). Regardless to this, event sending continues towards the other receivers. If the

device does not receive an ACK signal from any of the configured receivers, it tries to report the

event for up to 10 minutes. If reporting to the configured IP addresses fails for the mentioned

10 minutes, the device stops reporting the event and will no longer send notification on the given

event, but the event will be shown in the event logs.

2 Connecting the terminals and putting into operation

Attention! Do NOT connect the metallic parts of the GSM antenna connector or the

terminals of the device directly or indirectly to the protective ground, because this may

damage the device!

2.1 Connections and wiring

System terminal inputs and outputs:

V+ Supply voltage 12…24V DC (min. 500mA)

V- Supply voltage negative

LINE Simulated phone line output (connect to alarm system phone line input terminals)

IN1 Dry contact input 1

IN2 Dry contact input 2

IN3 Dry contact input 3

IN4 Dry contact input 4

COM Common negative for the contact inputs and the output (potential equivalent with V-)

OUT Relay output (switches the negative, max. 1A)

Attention!

Although the COM and V- terminals are equivalent, due to the design of internal circuit

protections, the COM terminal shall not be used as negative input for powering the device,

because this may damage the device! The COM terminal should only be used for

connecting the contact inputs and the relay output!

We would not advise powering the device directly from the power output of the alarm

control panel (AUX), as we can’t guarantee that the given output is able to fully operate the

device. Insufficient powering may lead to communication errors and frequent device

restarting, making it impossible for the device to operate normally as expected. To avoid

this, we suggest that you use a separate power supply for the device.

An uninterruptible power supply with adequate power is essential for the product to

operate properly. The power supply must provide a power that can serve the minimum

operating voltage and the maximum power consumption of the device. The power feed

must be continuous and transient-free even when there is a mains power failure, and the

power feed switches to backup battery operation.

An ideal solution for the above purposes is the power supply designed and manufactured

by TELL, which we expressly recommend using for our communicators.

•Recommended TELL power supply for use with an alarm control panel:

TT40VA-16VAC/24VDC, which provides power feed (16V AC) also for the alarm control

panel at the same time.

•Recommended TELL power supply for other use: TT25VA-12V5.

2.2 Input wiring

For the inputs, the normally closed or normally open dry contact should be connected between

the given input (IN1…IN4) and the negative of the power input (V-) or the COM terminal.

If a normally open dry contact is used to activate the input, choose the NO (normally open) option

in the given input’s settings. In this case, the input will become activated when the open contact

between the given input (IN1…IN4) and the V- terminal (or the COM terminal) becomes closed.

If a normally closed dry contact is used to activate the input, choose the NC (normally closed)

option in the given input’s settings. In this case, the input will become activated when the closed

contact between the given input (IN1…IN4) and the V- terminal (or the COM terminal) becomes

open.

2.3 Output wiring

The output provides normally open (N.O.) dry (potential free) relay contact by default and closed

contact upon control.

2.4 SIM card holder

The device requires a Mini (2FF) size SIM card.

The SIM card holder can be accessed by removing the cover of the aperture found on the device

enclosure.

Note: the WiFi device model does not require a SIM card, therefore it has no SIM card holder.

The cover can be removed by pressing it with your fingernail towards the LED at the end where

the gap is and then pulling it outwards. Insert the SIM card in the holder. The services to be

activated on the SIM card installed into the Adapter2 device should be chosen according to which

services of the device you wish to use. Basically, for communication with receivers and servers it

requires a SIM card with mobile Internet access that may use either public or private APN. The

functions that use SMS sending need SMS service and the ones that use calls require GSM voice

call service.

•Installing the SIM card:

▪1. Pull the metal security lock of the SIM holder towards the LED until

you hear a click.

▪2. Reach under the metallic security lock with your fingernail and pull

to open the holder.

▪3. Slide the SIM card into the opened part with the contacts facing

down, as shown in the figure.

▪Fold back the opened part together with the SIM card.

▪Secure the SIM card by pressing down carefully the metallic security

lock and pulling it towards the side of the enclosure until you hear

a click.

2.5 Connecting the antenna

Connect the GSM antenna to the FME-M socket. The device comes with an antenna that provides

good transmission under normal reception circumstances. In case of experiencing signal strength

problems or/and wave interference (fading), use a directed antenna, or find a more advantageous

mounting place for the antenna. In case of installing the unit into a metal box, the antenna should

be mounted outside the box, in a place where the measured GSM signal is the highest available.

2.6 Installation

Please check the environment before installing:

•Verify the GSM signal with your mobile phone. It may happen that the signal strength is not

sufficient in the place where you planned to mount the device. If this is the case, you can

reconsider the place of installation before mounting the device.

•Do not mount the unit in places where it may be affected by strong electromagnetic

disturbances (e.g., close to electric motors, high voltage, etc.).

•Do not mount the unit in wet places, or places with a high degree of humidity.

2.7 Putting into operation

•Disable the voicemail service and SMS notification about missed calls on the

SIM card installed in the device.

•The device can handle the SIM card’s PIN code. If you want to use the

PIN code management, configure the SIM card’s PIN code in the programming

software in the “General” device settings menu. Otherwise disable PIN code request

on the SIM card.

•Enable caller identification service on the SIM card at the GSM service provider (this

service might not be enabled by default, please check). To enable this service, install the

SIM card into a mobile phone and call the customer service of the card’s GSM service

provider and enable the service in the menu, or visit one of the service provider’s personal

customer services and ask to enable this service on the SIM card.

•Check the SIM card to be installed correctly into the device.

•Check the GSM antenna to be connected correctly to the device.

•Check the wires to be connected as instructed in the wiring diagram.

•You can power up the device (12-24V DC). Make sure that the power source is sufficient for

the operation of the Adapter2 device. The nominal current consumption of the Adapter2

device is 120mA, however it may increase up to 500mA during communication and output

control. If the used power source is not sufficient for the operation of the device, this may

cause malfunctions.

2.8 Status LED signals

Slowly flashing green

Normal operation,

connected to the GSM or WiFi network

Flashing red

The GSM or WiFi service is unavailable,

or system startup/restart in progress

Permanent red

SIM card error

(only for models equipped with a modem)

2.9 Technical specification

Supply voltage range: 12…24V DC

Nominal current consumption: 120mA

Highest current consumption: 500mA @ 12V DC, 250mA @ 24V DC

Operating temperature: -20ºC - +70ºC

Transmission frequency:

2G model: 850/900/1800/1900 MHz

3G model: 900/2100 MHz @UMTS, 900/1800 MHz @GSM

3GA model: 800/850/900/1900/2100 MHz @UMTS

850/900/1800/1900 MHz @GSM

4G model: 900/1800 MHz@GSM/EDGE, B1/B8@WCDMA,

B1/B3/B7/B8/B20/B28A@LTE

4GA model: B2/B4/B5@WCDMA, B2/B4/B5/B12/B13@LTE

WiFi model: 2.4 GHz, 802.11 b/g/n

Highest load supported on output: 1A @ 24VDC

Modem type:

2G model: Quectel M95

3G model: Quectel UG95

3GA model: Quectel UG96

4G model: Quectel EG91-E

4GA model: Quectel EG91-NA

Dimensions: 84 x 72 x 32mm

Net weight: 200g

Gross weight (packed): 300g

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