Telair Pty Ltd… "Committed to delivering what we promise"
Table of Contents
Features................................................................................................................................................. 4
Feature Overview.............................................................................................................................. 4
User Interface Overview................................................................................................................... 5
Offices and Users.............................................................................................................................. 7
Offices .......................................................................................................................................... 7
Users............................................................................................................................................. 8
Call Routing.................................................................................................................................... 11
Day/Night ....................................................................................................................................... 15
Holidays.......................................................................................................................................... 17
Ring Groups.................................................................................................................................... 19
Call Queues .................................................................................................................................... 21
Valet Parking.................................................................................................................................. 23
Auto Attendant (IVR)..................................................................................................................... 24
Recorded Sounds ............................................................................................................................ 26
Announcements .............................................................................................................................. 27
Music on Hold................................................................................................................................ 28
Virtual Extensions .......................................................................................................................... 29
Blacklist.......................................................................................................................................... 30
Conference calling.......................................................................................................................... 31
Initial Configuration ........................................................................................................................... 32
Call Flow Design ............................................................................................................................ 32
Data Capture................................................................................................................................... 33
Offices & Users: ......................................................................................................................... 33
Recorded Sounds: ....................................................................................................................... 33
Phone Numbers:.......................................................................................................................... 33
Music on Hold: ........................................................................................................................... 33
Announcements: ......................................................................................................................... 33
Ring Groups:............................................................................................................................... 33
Holidays:..................................................................................................................................... 33
IVRs............................................................................................................................................ 33
Day/Night Modes:....................................................................................................................... 34
PBX Build Order ............................................................................................................................ 35
Configuring the PBX ...................................................................................................................... 36
Creating Offices and Users ......................................................................................................... 36
Creating Recorded Sounds.......................................................................................................... 37
Creating an IVR.......................................................................................................................... 38
Creating Announcements............................................................................................................ 39
