TECOM IG6600 Manual de instrucciones

Document No.

Project Name:

IG6600

Date Issued:

2010-05-04

Revision:

0.1.0

IG6600 Administration Manual

Approved by:

Prepared by:

Ted Lu

Department :

Broadband Communication Dept.

HsinChu Tecom

IG6600 Administrative Guide

Revision History

Date Release Author Description

03-02-2010 0.0.5 Ted Lu First Draft (for IG6600 v0.0.5)

05-04-2010 0.1.0 Ted Lu Meet v0.1.0 release

Related Documents

Date Author Document

IG6600 Administrative Guide

Index

1. Introduction ...................................................................................................................................................... 6

2. Getting to Know the IG6600.......................................................................................................................... 8

2.1 Specifications............................................................................................................................................... 8

2.2 Front Panel................................................................................................................................................... 8

2.3 Rear Panel.................................................................................................................................................... 9

3. IG6600 Voice General Features................................................................................................................. 10

3.1. Access Control for Web Page....................................................................................................... 10

3.2. Answering Position ...................................................................................................................... 10

3.3. Auto Attendant & Voice Mail ....................................................................................................... 10

3.4. Auto Provisioning..........................................................................................................................11

3.5. Basic Call ......................................................................................................................................11

3.6. Call Abandon.................................................................................................................................11

3.7. Call Operator (Call Attendant) ..................................................................................................... 12

3.8. Call Pickup – Group ..................................................................................................................... 12

3.9. Call Restriction............................................................................................................................. 12

3.10. Call Routing ................................................................................................................................. 13

3.11. Caller ID Detection/Generation.................................................................................................... 13

3.12. Class Of Service (COS)................................................................................................................ 13

3.13. Daylight Saving Time................................................................................................................... 13

3.14. Default Set.................................................................................................................................... 13

3.15. Direct In Dialing (DID)................................................................................................................ 14

3.16. Direct Inward System Access (DISA) .......................................................................................... 14

3.17. Emergency Call ............................................................................................................................ 14

3.18. Extension Password...................................................................................................................... 14

3.19. Fax/Modem .................................................................................................................................. 14

3.20. Flash – Analog Port (SLT) Flash Recognition.............................................................................. 14

3.21. Gateway to Gateway (IGW Group).............................................................................................. 14

3.22. ICD Group (Hunt Group) ............................................................................................................. 15

3.23. IP Trunk........................................................................................................................................ 15

3.24. Message Waiting Indication (MWI) ............................................................................................. 15

3.25. Music on Hold.............................................................................................................................. 15

3.26. Numbering Plan............................................................................................................................ 16

3.27. Pause Insertion ............................................................................................................................. 16

3.28. PSTN Backup............................................................................................................................... 16

3.29. Registration Server ....................................................................................................................... 16

3.30. Service Mode................................................................................................................................ 16

3.31. Station Message Detailed Recording (SMDR)............................................................................. 17

3.32. System Speed Dial........................................................................................................................ 17

3.33. System Time & Date .................................................................................................................... 17

3.34. Trunk Group ................................................................................................................................. 17

3.35. Wizard Setup ................................................................................................................................ 17

4. IG6600 Voice Extension Features.............................................................................................................. 19

4.1. Agent Log On/Off – ICD Group .................................................................................................. 20

4.2. Alphanumeric Display.................................................................................................................. 20

4.3. Automatic Callback Busy............................................................................................................. 20

4.4. Auto Hold..................................................................................................................................... 20

4.5. Call Fork....................................................................................................................................... 20

4.6. Call Forward................................................................................................................................. 21

4.7. Call Hold ...................................................................................................................................... 21

4.8. Call Log........................................................................................................................................ 21

4.9. Call Park / Call Park Answer........................................................................................................ 22

IG6600 Administrative Guide

4.10. Call Pickup – Individual............................................................................................................... 22

4.11. Call Waiting.................................................................................................................................. 22

4.12. Caller Blocking............................................................................................................................. 22

4.13. CO Flash....................................................................................................................................... 22

4.14. Conference – 3 Way ..................................................................................................................... 22

4.15. COS Following............................................................................................................................. 22

4.16. Default Setting.............................................................................................................................. 22

4.17. Distinctive Ringing....................................................................................................................... 23

4.18. Do Not Disturb (DND)................................................................................................................. 23

4.19. DSS/EDM..................................................................................................................................... 23

4.20. Feature Key Programming ........................................................................................................... 23

4.21. Feature Button Reset .................................................................................................................... 23

4.22. Hold Reminder ............................................................................................................................. 23

4.23. LCD & Interactive Buttons .......................................................................................................... 23

4.24. Multi-Line Appearance................................................................................................................. 24

4.25. Mute ............................................................................................................................................. 24

4.26. On Hook Dialing .......................................................................................................................... 24

4.27. Paging (All/Group)....................................................................................................................... 24

4.28. Paging Allow/Deny ...................................................................................................................... 24

4.29. Phone Book .................................................................................................................................. 24

4.30. Phone Lock/Unlock...................................................................................................................... 24

4.31. Plug & Play .................................................................................................................................. 25

4.32. Reminder Tone ............................................................................................................................. 25

4.33. Service Mode Switching .............................................................................................................. 25

4.34. Transfer ........................................................................................................................................ 25

4.35. Trunk Ring Type........................................................................................................................... 25

4.36. Volume Control ............................................................................................................................ 25

4.37. Web Management......................................................................................................................... 26

5. Quick Installation........................................................................................................................................... 27

5.1 Connecting the IG6600.............................................................................................................................. 27

5.2 Wizard Setup.............................................................................................................................................. 27

5.2.1 WAN Setting................................................................................................................................... 27

5.2.2 LAN Setting.................................................................................................................................... 29

5.2.3 Wireless Basic................................................................................................................................. 30

5.2.4 Internet Time................................................................................................................................... 30

5.2.5 Numbering Plan .............................................................................................................................. 31

5.2.6 IP Trunk .......................................................................................................................................... 32

5.2.7 Call Routing Table .......................................................................................................................... 33

5.2.8 Wizard Setup Finished.................................................................................................................... 33

6. Configuration................................................................................................................................................... 35

6.1 Setup .......................................................................................................................................................... 35

6.2 Establish The Connection .......................................................................................................................... 35

6.3 Device Info ................................................................................................................................................ 37

6.3.1 Summary......................................................................................................................................... 37

6.3.2 Statistics.......................................................................................................................................... 37

6.3.2.1 LAN ............................................................................................................................................. 37

6.3.2.1 WAN ............................................................................................................................................ 37

6.3.3 Route............................................................................................................................................... 38

6.3.4 ARP................................................................................................................................................. 38

6.3.5 DHCP.............................................................................................................................................. 39

6.4 Advanced ................................................................................................................................................... 40

6.4.1 WAN ............................................................................................................................................... 40

6.4.2 LAN ................................................................................................................................................ 42

6.4.3 NAT................................................................................................................................................. 42

6.4.4 Security ........................................................................................................................................... 45

6.4.5 Parental Control .............................................................................................................................. 47

6.4.6 Quality of Service ........................................................................................................................... 49

IG6600 Administrative Guide

6.4.7 Routing ........................................................................................................................................... 50

6.4.8 Dynamic DNS................................................................................................................................. 51

6.4.9 Upnp ............................................................................................................................................... 52

6.4.10 File Server..................................................................................................................................... 53

6.4.11 Print Server ................................................................................................................................... 55

6.5 Wireless ..................................................................................................................................................... 59

6.5.1 Basic ............................................................................................................................................... 59

6.5.2 Security ........................................................................................................................................... 61

6.5.3 MAC Filter...................................................................................................................................... 64

6.5.4 Wireless Bridge............................................................................................................................... 64

6.5.5 Advanced ........................................................................................................................................ 65

6.5.6 Station Info ..................................................................................................................................... 68

6.5.7 Power Saving .................................................................................................................................. 68

6.6 Mobile Network......................................................................................................................................... 69

(It will be added later)...................................................................................................................................... 69

6.7 Voice .......................................................................................................................................................... 70

6.7.1 Phone .............................................................................................................................................. 70

6.7.2 Trunk............................................................................................................................................... 73

6.7.3 System............................................................................................................................................. 81

6.7.4 Voice Mail....................................................................................................................................... 90

6.7.5 Registered Phone ............................................................................................................................ 95

6.8 Management .............................................................................................................................................. 96

6.8.1 Settings ........................................................................................................................................... 96

6.8.2 System Log ..................................................................................................................................... 98

6.8.3 TR-069 Client ................................................................................................................................. 99

6.8.4 Time Setting.................................................................................................................................... 99

6.8.5 Access Control .............................................................................................................................. 101

6.8.6 Update Software ........................................................................................................................... 103

6.8.7 Reboot........................................................................................................................................... 104

6.9 Diagnostics .............................................................................................................................................. 105

6.9 Logout...................................................................................................................................................... 106

Appendix 1: Product Summary ............................................................................................................................. 107

Appendix 2: Feature Access Codes ..................................................................................................................110

Appendix 3: Auto Attendant and Voicemail System ........................................................................................113

Appendix 3.1 System Voice Prompts..............................................................................................................113

Appendix 3.1.1 Preset Voice Prompts.....................................................................................................113

Appendix 3.1.2 Voice Prompts Recording..............................................................................................116

Appendix 3.2 Flowchart .................................................................................................................................117

Appendix 3.2.1 Automated Attendant.....................................................................................................117

Appendix 3.2.2 Subscriber Voicemail Flowchart ...................................................................................119

Appendix 3.2.3 Mailbox Administer Flowchart .................................................................................... 121

Appendix 3.2.4 System Administrator’s Voicemail Flowchart.............................................................. 126

Appendix 4: PTS/PTC ........................................................................................................................................ 129

Install PTS ..................................................................................................................................................... 129

Update IG6600 Firmware .............................................................................................................................. 129

Update IG6600 Configuration File................................................................................................................ 130

Receive IG6600 Configuration File............................................................................................................... 131

Show Update Log .......................................................................................................................................... 134

Set Working Time .......................................................................................................................................... 135

IG6600 Administrative Guide

1. Introduction

The Tecom Smart Office system is an all-in-one solution which has rich feature set of IP

PBX telephone systems and IP networking systems. It has business essential PBX

features such as an auto-attendant, voice mail, multi-line appearances, three way call

conferencing, intercom, music on hold, call-forwarding and much more. The IG6600

system opens up access to the benefits of VoIP, including low cost long distance service,

and one network for both voice and data.

The IG6600 is so easy to configure that a fully working system can be set up in minutes.

Plug and Play feature allows new telephones to be automatically detected and registered

when they are connected. The IG6600 is so easy to be managed and configured by its

integrated web server.

The IG6600 system can work with any SIP based IP Phone. However, it is the best to

work with Tecom’s IP Phones IP2032, IP2061 and IP2062 to take advantages of powerful

business features such as plug & play, all paging/group paging, multi line appearances,

etc….The IG6600 has a FXS port to support traditional analog devices such as telephone,

answering machine, FAX machine.

It must not be an ordinary Integrated Access Device (IAD) solution, nor a mere ATA

solution, but with elaborated and popular Voice-centric features, so as to be able to

penetrate conventional Voice-centric market

Interfaces

 WAN Interface: 10BASE-T/100BASE-TX/1000BASE-T Gigabit Ethernet port

 CO Interface: 6 FXO (Loop Start, for PSTN)

 Analog Device Interface: 1 FXS (For Analog Telephone or FAX)

 LAN Interface: 1 Ethernet (10BASE-T/100BASE-TX)

IG6600 Administrative Guide

 Built-in 802.11a/b/g/n WiFi access point

 USB Interface : Connects to your USB storage devices or printer.

Terminals

 1 Analog Terminal (Analog Telephone or FAX)

 24 IP Stations (Wired or WiFi IP-Phone)

In principle, the Administration is required to do the following things:

(1) To understand the architecture, resources, and devices of whole environment

which will be involved with the VoIP communications.

(2) To build a common setting file for most users.

(3) To configure each phone and install them into the network.

(4) To configure each interfaces and install them into IG6600.

(5) And to solve the problems what users encounter during operation.

IG6600 Administrative Guide

2. Getting to Know the IG6600

2.1 Specifications

Feature Additional Info

Main Processor 400MHz Dual-Core MIPS processor Broadcom BCM6369

Processor SDRAM External 64MB

Processor Flash ROM External 16MB

Supplementary Processor 1x DSP Mindspeed M82351

System Flash (Voice Mail) 512MB

Giga WAN PHY chip Broadcom BCM5481

System Power 12V/1.5A

Standards IEEE802.11a/b/g/n, IEEE802.3

Ports 1×WAN，1×LAN，1×FXS ，6×FXO

Buttons Reset, WiFi On/Off and WPS

Cabling RJ-45, RJ-11

LEDs POWER, WIRELESS, TEL, 6×LINE, LAN, WAN

EMI/EMC FCC Part15 Class B

Operating Temp .0ºC to 40ºC (32ºF to 104ºF)

Storage Temp. -20ºC to 70ºC (-4ºF to 158ºF)

Operating Humidity

10% to 80% relative humidity, Non-Condensing

Environmental

Storage Humidity 10% to 90% Non-Condensing

2.2 Front Panel

The front panel contains several LEDs that indicate the status of the IG6600.

Figure 2-1. Front Panel of IG6600

LED Name Color

Status Description

On Power on.

POWER Blue Off Power off.

On Wireless LAN initialization success.

WIRELESS Blue Off Wireless LAN is not present.

On Phone is busy.

TEL Blue Off Phone is idle.

On PSTN Line is busy.

LINE (1-6) Blue Off PSTN Line is idle.

On LAN connected.

Off LAN network connection not present.

LAN Blue

Flashing

LAN activity present (traffic in either direction).

On WAN connected. WAN Blue

Off WAN network connection not present.

IG6600 Administrative Guide

Flashing

WAN activity present (traffic in either direction).

Red On Ping gateway fail or DHCP fail.

2.3 Rear Panel

The rear panel contains the ports for the IG6600's data and power connections.

Figure 2-2. Rear Panel of IG6600

Label Function

WAN RJ-45 connector: Connects the device to your cable modem, or to your

ADSL Modem. It’s to connect to the remote network.

LAN RJ-45 connector: Connects the device to your PC's Ethernet port, or to the

uplink port on your LAN's hub.

Line (1-6) RJ-11 connector: Connects the device to your PSTN lines.

TEL RJ-11 connector: Connects the device to your analog phone.

USB Connects to your USB storage devices or printer.

Power Connects to the supplied power converter cable.

IG6600 Administrative Guide

Quick Installa

3. IG6600 Voice General Features

3.1. Access Control for Web Page

The Access Control settings allow the System Administrator to configure the Web Port,

Service Control List, IP Address Access Control mode and password for Administrator,

Supporter and User.

IG6600 also provide an external user access to the internal IP phone’s Web page. The

Registered Phone page will list all registered phones with their IP links. Clicking a

specific link will open that specific IP phone’s Web page.

IG6600 provides three Access mode for Web Page

- Administrator mode: unrestricted access and program

- Support Mode: allow an ISP technician to maintain and run diagnostics

- User Mode: view some configuration settings and statistics.

3.2. Answering Position

For incoming calls from the Public Switched Telephone Network (PSTN) (via analog CO

or FXO ports), the IG6600 provides the flexibility to ring specific destinations. The

IG6600 provides the ability to ring Auto Attendant. The IG6600 also provides the ability

to simultaneously ring up to 24 extensions when programmed in a ICD Hunt Group, or

the Operator in accordance with the system service mode (day or night). The user can

also assign a line to ring directly to an extension. Incoming VoIP calls from a registered

ITSP can be programmed and routed in the same manner as the analog CO (FXO)

ports.

3.3. Auto Attendant & Voice Mail

The IG6600 Auto Attendant can greatly enhance business productivity by providing

either a full-time automated attendant to handle all incoming system calls or part-time

automated attendant to handle overflow traffic. The Voice Mail Module provides up to 16

hours recording time that are shared by all extensions. The system can handle four

simultaneous calls with following functions.

 Auto Attendant Functions

The Auto Attendant provides an incoming caller with a customized welcome greeting

and specific prompts that will describe the options available to the caller.

 Play the welcome greeting messages depending on the system service

mode: Day, Night, Noon, and Holiday.

 Route the call to the appropriate destination (extension or UCD group) with

the dialing digits.

 Leave a message to a particular mailbox.

 Make an outside call via another trunkline (PSTN or SIP-Trunk).

 Voice Mail Functions

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