Technicolor COM2000 Manual de usuario

Technicolor COM2000

Integrator’s Manual

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Table of Contents

1Introduction............................................................................................................................... 10

2COM2000 Product Description................................................................................................. 11

3Definitions................................................................................................................................. 13

4Mechanical Overview ............................................................................................................... 16

4.1 COM360 Chassis....................................................................................................................... 16

4.2 COM46 Card............................................................................................................................. 18

4.3 COM46-FLX Card.................................................................................................................... 20

4.4 QAM6 Overview....................................................................................................................... 21

5Pre-Installation.......................................................................................................................... 23

5.1 Training and Support................................................................................................................. 23

5.2 Required Tools.......................................................................................................................... 23

5.3 Pre-Installation Site Requirements............................................................................................ 24

5.4 Channel Lineup ......................................................................................................................... 25

5.5 External Video Sources............................................................................................................. 25

5.6 TV Compatibility ...................................................................................................................... 25

5.7 Installation Guidelines............................................................................................................... 26

5.8 DIRECTV Activation................................................................................................................ 27

6Getting Started........................................................................................................................... 28

6.1 Assembly................................................................................................................................... 28

6.2 Setting up Multiple Chassis....................................................................................................... 29

7The COM2000 Web Interface................................................................................................... 31

7.1 The Overview Page................................................................................................................... 32

7.2 Discover Page............................................................................................................................ 36

7.3 Explanation of Discover Page Fields ........................................................................................ 37

7.4 The Tune Command.................................................................................................................. 38

7.5 Advanced Tune Screen.............................................................................................................. 39

7.6 COM46 Informational Status.................................................................................................... 42

7.7 COM46 LED Control Feature................................................................................................... 44

7.8 COM46 CAM Log Data............................................................................................................ 44

7.9 COM46 Software Reset ............................................................................................................ 46

7.10 COM46 File Transfer Utility............................................................................................. 46

7.11 COM46 User Configuration Options................................................................................. 48

7.12 COM46 “Direct Tune” Feature.......................................................................................... 50

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7.13 Remote Access Feature...................................................................................................... 50

7.14 Using the VidPlay Feature................................................................................................. 51

7.15 Using the COM46 “Simulcrypt” Feature........................................................................... 51

7.16 Using the COM46 REST Feature...................................................................................... 52

7.17 Displaying COM2000 Status............................................................................................. 52

7.18 Pairing Info ........................................................................................................................ 53

7.19 Tune all Command............................................................................................................. 56

7.20 Refreshing the COM2000 Display..................................................................................... 58

7.21 SysInfo............................................................................................................................... 59

7.22 HealthInfo.......................................................................................................................... 60

7.23 Syslogs............................................................................................................................... 62

8Electronic Program Guide and PSIP......................................................................................... 63

8.1 EPG Overview........................................................................................................................... 63

8.2 Getting Started with EPG.......................................................................................................... 65

8.3 Configuring the EPG................................................................................................................. 69

8.4 Logo upload............................................................................................................................... 71

9Welcome Screen........................................................................................................................ 72

9.1 Image creation........................................................................................................................... 72

9.2 Uploading Welcome screens to COM 2000.............................................................................. 74

10 QAM6........................................................................................................................................ 79

10.1 QAM6 Overview ............................................................................................................... 79

10.2 QAM6 Settings and Configuration.................................................................................... 80

10.3 QAM LOG......................................................................................................................... 83

11 Software Upgrade Procedures................................................................................................... 84

11.1 Preparing for a Software Upgrade .................................................................................... 84

11.2 Using the COM46 as a TFTP server................................................................................. 85

11.3 Performing Software Upgrades.......................................................................................... 86

11.4 Upgrading a COM46-FLX from SD to HD....................................................................... 89

11.5 Upgrading QAM6 Software.............................................................................................. 90

11.6 QAM6 Reset ...................................................................................................................... 91

12 Modulation of External Video Sources..................................................................................... 92

12.1 Overview............................................................................................................................ 92

12.2 Source Options................................................................................................................... 92

13 Diagnostics................................................................................................................................ 93

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13.1 Indicator Lights.................................................................................................................. 93

13.2 Power Supply Issues .......................................................................................................... 93

13.3 System Startup................................................................................................................... 94

13.4 Normal Operation .............................................................................................................. 96

13.5 Software Upgrade .............................................................................................................. 97

13.6 Network Connectivity Indicators....................................................................................... 98

14 Troubleshooting ........................................................................................................................ 99

14.1 Testing Video without Pro:Idiom Encryption.................................................................... 99

14.2 Fixing an Unresponsive Card........................................................................................... 102

15 Preventing Pro:Idiom Key Loss.............................................................................................. 104

15.1 PID Mapping at the COM46 Receiver............................................................................. 104

15.2 Best Practices to Avoid Key Loss.................................................................................... 105

15.3 EdgeQAM PID remapping .............................................................................................. 106

16 Technicolor ATSC-8 Users Guide.......................................................................................... 109

16.1 Introduction...................................................................................................................... 110

16.2 Over-the-Air Broadcasts.................................................................................................. 110

16.3 Advantages of ATSC Broadcast Channels...................................................................... 110

16.4 Getting Started ................................................................................................................. 111

16.5 Site Survey....................................................................................................................... 111

16.6 ATSC-8 Programming..................................................................................................... 113

16.7 ATSC-8 Installation......................................................................................................... 114

16.8 Connection to the COM2000........................................................................................... 115

16.9 Check / Update the ATSC-8 firmware version................................................................ 117

16.10 HDHomeRun Tech Configuration Utility ....................................................................... 117

16.11 Configuring the ATSC-8.................................................................................................. 119

16.12 Discover the IP Addresses of the ATSC Tuner Modules................................................ 119

16.13 Changing the IP Addresses of the Tuners........................................................................ 120

16.14 Loading Data from the Tuners......................................................................................... 122

16.15 Changing the Tuning Table ............................................................................................. 122

16.16 QUERY Command.......................................................................................................... 124

16.17 Adding PSIP Data for ATSC-8 Channels........................................................................ 125

17 Addendums.............................................................................................................................. 126

17.1 Open Software Notification............................................................................................. 126

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Table of Figures

FIGURE 1-COM2000 SYSTEM OVERVIEW ....................................................................................... 12

FIGURE 2-COM2000 FRONT VIEW .................................................................................................. 16

FIGURE 3- COM2000 REAR VIEW..................................................................................................... 17

FIGURE 4-COM46 CARD ................................................................................................................. 18

FIGURE 5-COM46 FLEX CARD ........................................................................................................ 20

FIGURE 6-QAM6 CARD ................................................................................................................... 21

FIGURE 7- QAM6 INSTALLATION...................................................................................................... 22

FIGURE 8-INSTALLATION OF THE QAM6 ......................................................................................... 28

FIGURE 9-SECURING THE QAM6 IN THE COM360 .......................................................................... 28

FIGURE 10 -COM36 REAR PANEL REMOVAL ................................................................................... 29

FIGURE 11 -CHASSIS ID DIPSWITCH ................................................................................................. 29

FIGURE 12 -DIPSWITCH SETTINGS FOR MULTIPLE CHASSIS.............................................................. 30

FIGURE 13 -COM2000 USER INTERFACE INTRODUCTION PAGE....................................................... 31

FIGURE 14 -COM2000 OVERVIEW PAGE.......................................................................................... 32

FIGURE 15 –ENCRYPTION SETTINGS ................................................................................................. 33

FIGURE 16 -CHANNEL DROP DOWN MENU....................................................................................... 34

FIGURE 17 -OUTPUT MODE............................................................................................................... 34

FIGURE 18 -MAJOR/MINOR CH OR IP AND PORT SETTINGS .............................................................. 35

FIGURE 19 -BITRATE DISPLAY.......................................................................................................... 35

FIGURE 20 -SNRAND SIGNAL STRENGTH ......................................................................................... 35

FIGURE 21 -COM46 DISCOVER PAGE............................................................................................... 36

FIGURE 22 -COM46 BASIC TUNE SCREEN........................................................................................ 38

FIGURE 23 -ADVANCED TUNE SCREEN ............................................................................................. 39

FIGURE 24 -"INFO"SECTION OF THE ADVANCED EDIT PAGE ............................................................ 42

FIGURE 25 -NETWORK ID AND FREQUENCY INDEX .......................................................................... 43

FIGURE 26 -LEDCONTROL .............................................................................................................. 44

FIGURE 27 -CAM LOG INTERFACE ................................................................................................... 44

FIGURE 28 -CAM LOG REPORT.......................................................................................................... 45

FIGURE 29 -RESET INTERFACE.......................................................................................................... 46

FIGURE 30 -FILE TRANSFER INTERFACE ........................................................................................... 46

FIGURE 31 -USER CONFIG INTERFACE .............................................................................................. 48

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FIGURE 32 -DIRECT TUNE INTERFACE.............................................................................................. 50

FIGURE 33 -REMOTE ACCESS FEATURE ............................................................................................ 50

FIGURE 34 -VID PLAY....................................................................................................................... 51

FIGURE 35 -SIMULCRYPT .................................................................................................................. 51

FIGURE 36 -REST............................................................................................................................. 52

FIGURE 37 -COM2000 DISPLAY PAGE ............................................................................................. 52

FIGURE 38 -COM2000 PAIRING INFO PAGE ..................................................................................... 53

FIGURE 39 -COM46 MULTI CARD UPGRADE ................................................................................... 54

FIGURE 40 -COM46 TUNE ALL ........................................................................................................ 56

FIGURE 41 -COM2000 REFRESH ...................................................................................................... 58

FIGURE 42 -COM46 SYS INFO PAGE ................................................................................................ 59

FIGURE 43 -COM2000 HEALTH INFO PAGE ..................................................................................... 60

FIGURE 44 -SYSLOG EXAMPLE.......................................................................................................... 62

FIGURE 45 -COM2000 EPG PAGE.................................................................................................... 65

FIGURE 46 -COM2000 EPG PAGE (CONFIGURED)........................................................................... 68

FIGURE 47 -COM46 EPG LOAD RESULT.......................................................................................... 69

FIGURE 48 -GUIDE CHANNEL............................................................................................................ 70

FIGURE 51 -EPG LOGO CREATION.................................................................................................... 71

FIGURE 50 -GUIDE CHANNEL WITH CUSTOM LOGO.......................................................................... 71

FIGURE 53 -WELCOME SCREEN IMAGE CREATION............................................................................ 72

FIGURE 52 -USING MICROSOFT PAINT TO SIZE WELCOME SCREEN.................................................... 73

FIGURE 53 -CORRECTLY SIZED WELCOME SCREEN IMAGE............................................................... 74

FIGURE 54 -DETERMINE CARD TO USE FOR WELCOME SCREEN........................................................ 74

FIGURE 55 –UPLOAD WELCOME SCREEN FILES TO INTERNAL TFTP................................................ 75

FIGURE 56 -UPLOAD WELCOME SCREEN IMAGE TO EPG ................................................................. 76

FIGURE 57 -ADDING WELCOME SCREEN TO EPG AND PSIP............................................................. 77

FIGURE 58 -VERIFY WELCOME SCREEN IS STREAMING ..................................................................... 78

FIGURE 59- QAM6............................................................................................................................ 79

FIGURE 60 -QAM6 COMMAND SCREEN............................................................................................ 81

FIGURE 61 -QAM LOG EXAMPLE ..................................................................................................... 83

FIGURE 62 -COM46 MULTI CARD UPGRADE ................................................................................... 85

FIGURE 63 -COM46 SOFTWARE UPLOAD......................................................................................... 86

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FIGURE 64 -ADVANCED EDIT FILE TRANSFER .................................................................................. 87

FIGURE 65 -MULTI CARD COM46 SW UPDATE ............................................................................... 88

FIGURE 66 -MULTI CARD UPGRADE RESULTS .................................................................................. 88

FIGURE 67 -APPLYING A LICENSE FILE TO ENABLE FEATURES......................................................... 89

FIGURE 68 -UPLOAD QAM6 SOFTWARE........................................................................................... 90

FIGURE 69 -QAM6 SOFTWARE UPGRADE......................................................................................... 90

FIGURE 70 -QAM6 SOFTWARE UPGRADE RESULTS ......................................................................... 91

FIGURE 71 -QAM6 RESET AFTER SOFTWARE UPGRADE .................................................................. 91

FIGURE 72 -LED STATES.................................................................................................................. 93

FIGURE 75- LED STARTUP AND OPERATIONAL BEHAVIOR ............................................................... 95

FIGURE 76 -LED BEHAVIOR DURING SOFTWARE UPGRADE ............................................................. 97

FIGURE 75 -NETWORK CONNECTIVITY LEDS................................................................................... 98

FIGURE 76 -VLC OPEN NETWORK STREAM.................................................................................... 100

FIGURE 77 -OPENING A NETWORK STREAM IN VLC....................................................................... 100

FIGURE 78 -STREAMING VIDEO WITH VLC..................................................................................... 101

FIGURE 79 -TFTP MAIN PAGE........................................................................................................ 102

FIGURE 82 -ENABLING TFTP BOOTP SERVER .............................................................................. 103

FIGURE 81- IMPROPER MAPPING OF OFF AIR CHANNELS................................................................... 105

FIGURE 82 -CORRECT CHANNEL MAPPING TO PREVENT P.I. KEY LOSS ......................................... 106

FIGURE 83 -HARMONIC SETUP WITH INCORRECT PID MAPPING..................................................... 107

FIGURE 84 -CORRECT PID REMAPPING........................................................................................... 108

FIGURE 87 -ATSC-8 BACK PANEL ................................................................................................. 114

FIGURE 88 -ATSC-8 FRONT PANEL ................................................................................................ 114

FIGURE 87 -ATSC CONNECTION DIAGRAM.................................................................................... 116

FIGURE 88 -HDHOMERUN TECH CONFIGURATION UTILITY........................................................... 117

FIGURE 89 -HDHOMERUN UPGRADE FIRMWARE TAB ................................................................... 117

FIGURE 90 -LOADING FIRMWARE IN TEH HDHOMERUN UTILITY ................................................... 118

FIGURE 91 -HDHOMERUN FIRMWARE LOAD ................................................................................. 118

FIGURE 92 -ACCESSING THE ATSC TAB......................................................................................... 119

FIGURE 93 -ATSC TUNER DISCOVERY ............................................................................................ 120

FIGURE 96 -CHANGING TUNER IP ADDRESSES................................................................................ 120

FIGURE 97 -ATSC DISCOVER ......................................................................................................... 121

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FIGURE 96 -ATSC LOAD FUNCTION............................................................................................... 122

FIGURE 99 -ATSC TUNE TABLE ..................................................................................................... 123

FIGURE 98 -QUERY COMMAND RESULTS........................................................................................ 124

FIGURE 99 -EPG AND PSIP PROGRAMMING ................................................................................... 125

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REVISION RECORD

Revision

Date

Revision Editor

Revision Description

2.1

10/13/15

Angelo Peruch

PDF to post

2.2

1/27/17

Angelo Peruch

Added Open Software Notification / changed cover page logo

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1Introduction

This document describes the processes and procedures for configuring a COM2000 system. The

following sections will provide a brief overview of the system hardware, an in-depth guide to the

COM46 user interface, and descriptions of certain system processes. Also included are several

indices that cover common troubleshooting problems.

It is recommended that you read through the entirety of the manual, or at least review the main

sections before working with the system, as it contains some important pointers that may come in

handy during setup and maintenance

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